Very friendly and knowledgeable staff. I received a competitively-priced Auto policy, great…read morecommunication, and everything handled easily by phone, email, and text. Love having a local agent relationship with all the technology benefits of any large national insurer.

Very condescending tone and failure to promptly return my numerous calls. Expect to listen to his…read more'menu' options when you call and it's not likely you'll talk to a person at first. They screen their calls. My experience involved a policy that should have been cancelled because it was replaced by another policy from an independent agency, one whose premium was near $1,000 LESS than the policy with State Farm. The agent's office failed to cancel that policy and once I became aware of that fact (at the next renewal), he now refuses to refund my $1,700 premium! He is not an agent FOR his clients and clearly only cares about the money he is making. Having over 40 years of work experience with State Farm myself, I would *never* recommend the Bob Parent Agency for *anything*. Sarah Carothers

Found out the hard way that this agency did not discuss the various forms of insurance (basic Vs…read morebroad Vs special form) options and sold me the basic. Come to find out that (after the event and resulting damages) that type of insurance form excludes several somewhat common events. I sure feel like I've been taken and will be moving all my insurance from Allstate after 30+ years.