Everyone from the reception to the medical assistant to the provider provided exceptional service…read moreon my first visit today

I am no longer a patient here. I come here 5-10 times a month as I'm a caregiver for #5…read moredevelopmentally disabled adults who are patients here. For 6+ years I've came here I've not had any problems. Then i met the security guard Tom. This man is a power hungry psycho; the kind of person should NEVER be in a authority position whatsoever!! The man was freaking out because i was in a disabled parking spot that was apparently for wheelchair patients. I was going to move & then he saw me vaping in my own car with all my windows up. He began yelling and taking pics of my license plate & threatening "I'm showing this to the police" i told him, "I pay the payments on my car & all the expenses that comes with owning a car & so i AM THE SHOT CALLER WHO DECIDES WHAT I CAN/CAN'T DO IN MY PROPERTY!! He was literally chasing my car around the lot yelling!! I called H.R. & he still mean mugged me for over a year and we avoided eachother. Now he's at it again!! I called a 2nd complaint in to Human Resources again as he hasn't learned to leave me alone!! If i wouldn't lose my career & freedom i would throttle his old ass!! But unfortunately all i can do is lodge a complaint with H.R. & post reviews on yelp & Google reviews.

Dr. Wheeler, generalist, was assigned to me after my previous internist no longer took my new…read moreinsurance. At first my husband and I thought this would be a decent fit though she stated I would ultimately need to find an internist. When I called in for my pain medicine to be filled , which she was reluctant to do but agreed until I was accepted at a pain clinic, would never be called in on time and always after I had to remind her of her agreement and then essentially beg her nurse for it. Withdrawal from a pain medication is not pretty. Dr. Wheeler would never talk to me - it was always her nurse who had one stance and it wasn't that the patient came first.The worst was her absolute refusal to listen or at least discuss this issue. I went into what I called a full blown withdrawal which was one of the worst experiences I've ever been through. The Pain Clinic called and stated it was up to her to prescribe it.Her whole attitude was self serving and not patient centered. I cannot recommend her for services . She retired once and should retire again .

One star is for the providers who are making the big bucks. The support staff is great but…read moreproviders don't give a rat's @ss when you need something urgent and as simple as a form filled out and sent off. The Samaritan monopoly is ridiculous. I'm looking for another primary care physician.

I am responding to the phone call I got from Dr. J Heuer DO. Why haven't you not contacted me about…read moremy x-ray and blood test and then call me 3 months later and say " I made a note to myself and am calling you back, because you said that you wanted a referral to a pain doctor during your office visit you said it in the room. And to call you back for it. Then you put down: vital signs smoking status some days for tobacco and in list of problems Tobacco abuse! Really your out of touch. Seems you love to miss quote patients to make them look bad and to make yourself look good. How ever it shows what and who you really are (your abusive). Well, I never asked you for any referral, I told you how much pain I was in and you did nothing. You look very briefly at my lower back and pushed on it until I said "Ok stop that really hurts". You would not give me help at all. You left the room very rudely and did nothing to help me at all. You put my attack down as a alleged! When in fact I have security cameras showing the attack and the police report! They were charged and convicted! You don't care about people suffering nor are you a person that should ever be treating anyone for anything. You lie and distort what I told you. Did you forget that I had my daughter with me. You need real help.

Had a appointment set up for over 8 months went in for my appointment and was told at my…read moreappointment that they were not seeing new patients at this time and I could try for some one else who was taking new patients

Dr. Laura Ouellette is probably the best doctor I've ever had. She really listens to what you have…read moreto say and takes a genuine interest in what's going on with you. I highly recommend her to anyone.