I use this great company for all my coolers when they need servicing. They have great service. The…read morestaff is very knowledgeable. Would highly recommend.

They great job fixing my vacuum. Very personal attention. They have very competitive pricing.read more

A Downriver institution with great service. My vacuum is older than a millennial…read more Thanks B&D!

I was shopping in Washtenaw County for a medium size, upright freezer. I'd visited a local "scratch…read more& dent" warehouse on Ann Arbor's west side, and found one smaller than I wanted for a reasonable price. I called Detroit area options, not finding what I wanted. I called Appliance Warehouse Direct, spoke with Anthony, drove there and bought a medium Frigidaire upright freezer, scheduled delivery, and removal of an old refrigerator-freezer that DTE picked up the day after delivery. Anthony has used washers and dryers, out of box and scratch & dent large appliances to suit bargain hunters' goals. His long experience with such products seems to be a great foundation for high integrity, long term success in this relatively new area business.

Mark does amazing work! He built some cabinets for my downtown Ann Arbor condo 18 years ago. I now…read morehave the opportunity to work with him again, building a custom desk for my office. He is also making a bureau for the wall, topped by natural stone. The work he does is original, and Highly professional. He will make things that you simply can't buy online or in a store. Unique, one-of-a-kind, and amazing quality. I looked on 1stdibs, Restoration Hardware, and a number of other websites. For a similar price, you will get natural wood furniture or cabinetry that will become an heirloom. I am a local physician, and know and appreciate quality. This is not a store where you come in and buy off the shelf, but rather the shop of a true wood craftsman. Al

Good selection of products. They had what I wanted and the salesman was knowledgeable about the…read moreproducts as well as very helpful and nice. I'll definitely be returning in the future!

Wayyyy over priced on all there tobacco products the owner is unprofessional and unkept.No customer…read moreservice at all and Everything is 3$ dollars more than what it should be normal at any other place

Lloyd the owner is cool AF and educates customers on vaping along with the history which was…read moreinteresting to hear. Very fair pricing in terms of the E-Liquids and a very unique selection. I noticed a lot of neat CURRENT vape kits that I will be returning for. Lloyd even made things right when my e liquid exploded in my car, losing half of it. Gave me another with no questions asked on account for a packaging problem. More upscale than most smoke shops, definitely not a trashy or sales pushy environment. I was educated not pressured, I LOVE that. I'll be back!

Well... first of all I do not vape, my wife (as of tomorrow ) however does. She had been doing…read morebusiness here for about 3 years, and has never really been blown away by the customer service, in fact quite the opposite. Despite the proclamations by the owner that he prides himself on customer service, he has often treated her with disdain ,bordering on contempt. She went in last week to pick up supplies , and had her sale rejected by the owner, who told her he could not sell her the amount she wants because If he did so, he would run out of his supplies, and not have it available for other customers... He bemoaned the fact That he always runs out and can never service everyone who wants it . Quick side note, I feel I have to mention that being in management for 20 years, I have learned that one key to a successful business is Having product on hand, instead of deriding A paying customer for wanting to purchase the product, perhaps it would be more beneficial for him to order more inventory, so that he can actually sell to guests who want to buy. The way he runs his stocking, seems counterproductive to a successful business, but that's just me. Anyway, he asked why she wanted so much, and she said she was stocking up... We are getting ready to be married, we are going out of town, she wanted to make sure she had an ample supply of a product she knew she liked... Lloyd( the owner/ manager) Chose to showcase his exemplary customer service by remarking to her "why do you need to stock up, what is going on a zombie apocalypse or something I don't know about" ... I don't know, maybe I'm weird, but to me that seems to Have all the attributes of the opposite of good customer service... But what do I know? She came back out to the car, visibly annoyed by the interaction, and after hearing her tale of woe, I decided, being the gentleman I am, I had to go to my fair lady's rescue and defend her honor, so I decided to go buy the stuff for her (yes, I truly am a hero) OK, here's where it gets a little dicey... I'm kind of... Extra... I can be a patronizing annoying smart ass, and no, it does not require an awful lot of effort...So when I went in, I was looking to be as annoying and passively aggressive as I could. I went in posing as a Vapor smoker, Being perhaps a bit loud and flamboyant... Of course I mentioned that I was stocking up because the dead rising and a zombie apocalypse was close his hand (Just echoing back to the rude comment he made to my wife), Bought the product, and made sure to proclaim loudly to my wife who is waiting in the car as I exited the store that I did not believe the owner liked me either. Consequently, Apparently my wife is now banned, as I would assume I am... And that is fine, that is his prerogative as an owner... Just as it is my prerogative to leave a review... where it gets silly is that he threw a tantrum and deleted my wife's mother's rewards points . Lol , seems a bit childish to me,But whatever... Anyway, just felt I would rant... Listen, I don't want to go to lose Business, other than my own LOL, I just want him to try to not be so snarky, not be so rude or condescending... Then he can avoid having sincerely irritating people such as myself come in just to give him agitation... Just saying...I'm giving a three star because quite frankly, I don't want to see the guy go out of business, on a personal note is probably closer to a one...Just try to be nicer dude, LOL... I'm sure my wife can find this garbage anywhere, but, seriously, she's been a customer for years, you really couldn't treat her any better than that?

The father and son are so nice. I really enjoy shopping there. when you walk in, you're greeted…read morewith a friendly, hello and smile.

As soon as I walked in I was welcomed by a older gentleman, probably the owner on 8/24/2024 around…read more3-4 pm. Wide selection of products. Gentleman helped me find exactly what I needed and ensured the product was working before selling it. Very clean.

Great store!! They have a huge selection of ejuice and they carry all the popular brands, however I…read morewish we had the option to try them. Zak is very nice and helpful. The prices are also fair.

My boyfriend and I came in tonight and we left very happy!! Sam is AWESOME literally super nice and…read moreso helpful!! Felt like I was talking with a friend :) prices are really good too!! We will definitely continue going there