We purchased a stove and refrigerator from Noble Appliance on 8/13/24. They were severely damaged…read moreupon delivery and unable to be used. The promised repair never happened. I spoke with the owner (Jason) who proposed to give me a $900 credit if I would keep the appliances as is. We agreed. This agreement is documented in the dispute response from Noble Appliance. This all could have been avoided if they would have given me the $900 credit in a timely manner. I have repaired the appliances at my own cost. We made an agreement for a refund of $900 to my Citi card and these appliances will not be returned as the agreement was $900 and we keep appliances as is. On August 13, 2024, My wife and I decided to look at appliances at Noble Appliance. At first look the store is nothing like we expected. It was more like a flea market with dozens of broken appliances in rows with doors missing from refrigerators, drawers broken, and big dents everywhere. The appliances had pieces of painter's tape with various dates indicating various states of repair. Our salesman Vinny told us that they were the largest appliance seller in the Midwest and that if we purchased a damaged appliance, he would have new replacement parts installed in my home within a few days. Upon closer look I noticed two major dents in the freezer door, big dents in the rear of the refrigerator and bad scrape marks on the ornate handles. For the stove the ornate handles were scraped and there were several dents in the outside panels. The biggest damage was caused by the heavy cast iron cooking grates on top of the stove that were not secured during transport. These metal grates scraped and dented the entire top and front of the stove and broke the glass display. Also, the leveling feet on both appliances were smashed into the bottom frame of the appliance like they had been dropped. This made it impossible to level the appliance and raise the stove to counter height. Significant damage occurred between seeing the items in store and delivered. I called Vinny to express my concerns. He told me it would be no problem as Noble is the largest appliance dealer in the Midwest and he would order parts and have a service person come to our home to perform the repairs. After several weeks, dozens of calls, texts, and email messages our appliances could not be used, and no repair was in sight. I asked if Noble Appliance could replace the items. Vinny stated that this was not possible. I again stated my frustration, but Vinny insisted that all items would be repaired. Still we had no working stove or refrigerator. I told Vinny that I will be forced to dispute the charge on my credit card. I asked to speak with a manager. On September 18, 2024, I had a phone call with Vinny and the store owner named Jason. Despite the statements made by Vinny, Jason told me that the repairs would take time as they are a very small business. Jason proposed to immediately (see documentation) refund $900 to my credit card, provide a third-party repair warranty for three years for each item, and provide me with a new freezer door if we would accept the items as is. I did not know what else to do so I accepted his offer. At this time the appliances were just sitting in my house waiting to be repaired. About a week or so later I received a message that the replacement freezer door was available, and I could pick it up and get me refund. I drove to the store, and no one could find the drawer. After about 30 minutes Beth came out and found the door. It had a big dent right in the center. I asked about my refund, and she told me that it will take some more time. I told Beth that I had lost faith in Noble Appliance and since they would not refund the money as promised. Beth threatened to send someone to harass us and someone did come banging on our during working hours at least ten times. Beth also threatened to call the police. She did telling the sheriff I committed retail larceny. The officer was annoyed when I showed him the e-mail messages and damaged appliances. I went back home disappointed with no door and no refund. I went home and looked up Noble Appliance. There were several complaints similar to mine documented on BBB, Yelp, and Google reviews. Many never received their promised refund or repairs. I decided it was best to dispute this charge on my credit card. I only wanted to dispute the $900 refund I was promised and the $250 value of the warranty coverage if possible. The Citi customer person disputed the entire $1854 charge for the refrigerator. After being notified about the charge dispute Noble Appliance sent many threatening statements. The sent people to knock on my door, they lied and called the Sheriff and told them I stole the appliances, and they continue to harass us. What should have been a satisfying purchase has turned into a nightmare. In the end CitiBank did an investigation and refunded me $1854.

I had an exceptional experience with them. Purchased a built-in counter depth refrigerator for much…read moreless than other prices that I found online. Chris was my sales rep. and the transaction was seamless. I was informed that the box was damaged but that there was no evidence of damage beyond the packaging itself. As it turned out, there were some scratches due to rough handling jarring some things loose inside the box, but after sending photos of the scratched items, all parts were sent and received in about a week. I did replace the parts myself, but they were just screw off/screw on pieces. Given the amount of discount vs. new, this was well worth my effort, and even if I had to hire someone to do the repair (if warranty hadn't covered it, which it might have) I still came out way ahead. I'm 100% satisfied.

We had a wonderful experience finding our new refrigerator here. Ben found just what we wanted and…read moreneeded at a great price as well! Delivered when promised, and the installers were great as well. I highly recommend this business.

From the owner: Appliance Solutions…read more Founded in 2024 by husband-and-wife team Ben and Allison Kellogg, Appliance Solutions was created with one goal in mind: to make shopping for appliances stress-free and personal. We know the process can feel overwhelming, so we’re here to guide you every step of the way with expert advice and attentive service. Whether you’re replacing a fridge, remodeling your kitchen, or outfitting a new build, we’ll help you find the perfect fit for your home, lifestyle, and budget. We carry a wide selection of brand-new kitchen and laundry appliances, along with whole-home packages from trusted, top-rated brands. Every product we sell is reliable, backed by local expertise, and delivered with care by a team that truly values its customers. As a locally owned appliance store in Brighton, Michigan, we proudly serve Livingston County and surrounding areas including Howell, Fenton, Hartland, South Lyon, Milford, Novi, Canton, and beyond. With fast local delivery, professional installation, and personalized support, Appliance Solutions is your go-to destination for appliances in Southeast Michigan. We also believe in strong community connections and sustainable practices. From supporting local causes to reducing waste by keeping as many appliances as possible out of landfills, we are committed to making a positive impact. From our family to yours—thank you for choosing to shop local!

2.5 weeks without a washer, double the time to get a part in that they ordered, and texted me right…read morebefore an appt to confirm but couldn't get a hold of anyone for 90 minutes to know if they were coming.

Best appliance store ever great customer service and everything meet my needs Great workers…read moreeveryone was so nice and the owner helped me pick the best stainless fridge for the lowest price This place is clean and perfect

Go see Rob taylor family owned operated. Best customer service next day delivery !!!!…read more Financing available. Special discounts every department

I love the fact that people that work there actually know the knowledge of everything.read more

I cannot recommend this place. They have nice appliances, and the sales people are nice to deal…read morewith (hence 2 stars), however that is where it ends. These appliance places NEED to rely on RELIABLE third parties...like plumbers to connect your dishwashers, and warranty companies to take care of things if you get a lemon. The plumber they sent to install the fancy new high-end dishwasher 6 years ago, installed some hoses incorrectly which led to a flood in my kitchen, and our needing to pull up our floors from the kitchen all the way to the front door. Thankfully we have insurance (although after this claim our rates were hiked so high we had to switch). We should have learned the first time. We bought a top-of-the-line 4-door Frigidaire $3,500 fridge there 4 years ago. We've needed several small fixes in that time, but dealing with the warranty company has been HORRIFIC. Witbeck and Big Georges use "Centricity". Well, our fridge is now on the fritz after4 years (the freezer is no longer freezing and everything has melted), and ice-maker dripping, and as of yesterday there is a loud buzzing sound -- and we cannot get a call back to save our lives, even though they've "escalated" the situation. If I instead chose to call a local appliance company they would be here in 24 hours. We are going on 6 days, with no sign of service and no promises of anything! I am sick to my stomach. DO NOT BUY FROM HERE. THEY DO NOT STAND BEHIND THEIR PRODUCTS, and they will give you a POS warranty. Hey, Witbeck/Big George's...do better! And, Mark...don't bother with the damage control here. If you want to make it right you can contact your customers who have been through H3ll!!

I wanted to update this review. I was able to get in touch with upper management in regards to this…read moresituation. Once they heard what had happened, the product was delivered destroyed, they stood behind it and shipped a new one and picked up the destroyed one. I can say I am happy with the way it was handled in the end. The sales rep needs some training on how to deal with situations in which the product is delivered with defects or in this case destroyed. Thank you again to the upper management for taking the time to help us with the product and getting us what we ordered.

I bought a washing machine on 7-10-21. My first delivery was scheduled on 7-27. It was no delivery…read more It was reschedule for 8-14. It was so badly damaged they ask me to city me outside and see it first. I called the Appliance Delivery Installation number once someone answered it was no help. The next scheduled date is September 1st. How and I suppose to wash clothes? It was no delivery as well. I am more then furious when u spend your money and waste your time. waiting for a delivery. This is the third delivery date. I want something now.

So let me get this straight. You're going to charge me $35 to deliver my gate then cancel my gate…read moreorder but still me charge me $35 to deliver the dimmer switch?! I am beyond frustrated right now. I called yesterday to ensure everything was ready to go. Now they keep hanging up. Update: Apparently there are two systems so corporate Home Depot couldn't do anything about it. When transferred to the store manager, they never answered. Total time wasted today: 3 hours and 17 minutes.

I had a really positive experience with Whitbeck home appliance in March of 2026…read more I met with Shawn, a sales rep for Whitbeck a few months ago. He was awesome and did a great job with helping me pick out my appliances for my newly built home with no pressure. Dan and Josh delivered and installed all of my appliances. They were very friendly and professional! They took great care of my home by covering the floors and countertops prior to bringing any appliances into the home. They took their time with the install and hook up, which is important to me, especially because of having gas appliances. I would highly recommend them for their sales installation, team and pricing.

Terrible customer service. Stay far away from this company…read more Spent thousands of dollars at this store and my speed queen washer died within 30 days. They lie and don't return phone calls and pass their responsibility on to a service company. They are rude and are only about making the sale. Stay far away you will regret buying from them.

bought a rebuilt dryer, had it delivered and installed. an hour later smelled gas, delivery people…read morecame out again and changed gas line that i went to hard ware store and bought. an hour later smelled gas again. called the store, the owner came and said it wasn't from the dryer. i then called con ed, they came out and tagged the dry. next day got the store to bring back my old dryer, got refund for purchase and delivery, not forty for the new gas line or the 80 i had given to the men for delivery and hook up. then they refused to hook up the old dryer. now a 64 yr old lady with spine issues gets to climb behind it and hook it up

Best place to go if you are in the market for appliances but don't want to overspend, like for…read morerental properties or a cottage. We have been buying refrigerators, stoves, washers, dryers, etc at John R Appliance for our rental properties for many years now. They are used appliances but they are all cleaned up, tested, and repaired if necessary and John R warrants them for 90 days. They also can arrange for delivery and can take away any previous appliance that is being replaced. In our experience the things we have bought have worked well and, since tenants can be hard on appliances, we don't feel the need to get new ones when used seems to be a better value. They have lower end to premium brands and the prices are in line with what you select, but not all that different. The guys there may look a little rough but they do know what they're doing and deliver good value, and they don't bite...at least so far.

Came here lookking for a discount price mattress. Guess what? I found it! Sales people were…read moreinvolved, but not overbearing at all. Loved the price, the quality and the experience. Plus, they have a very reasonable delivery price. All that to say, Mattress Wholesale is the best place to go to get a reasonable piece of bedding. Period. Highly recommended.

From the owner: Our mattress store has the names you want at the best possible price. When you see the prices we…read moreoffer, you will know why we should be your first and only stop when shopping for your new bedroom furniture. When looking for Sealy, Serta or other name brands, don't pay department store prices, come and see us. Use our experience to find the right features and products that fit your needs. We can outfit your entire room, including area rugs, so that it all works together. No need to wait for your new bed or furniture. We stock what we sell, no waiting on it to arrive from a warehouse. We quickly deliver your purchase so you can enjoy it sooner. Don't forget we have multiple financing options to meet your needs as well. Stop by today!