Paid a premium for carpet and upholstery cleaning. Condo was left with a sour smell which is preventing the unit from being open for showing and rental. Paying top dollar one expects customer service but letting them know via email ends with a message you cannot respond to and a phone number that dumps you to voice-mail. If you value your property consider customer service if expectations are not met. read more

We used Sam's to deep clean our empty home that we were going to put on the market to sell. Sam's was recommended by our realtor. On the surface, it looked like they did a pretty good job. Then I checked more closely. The double ovens were not cleaned AT ALL on the inside. He said that wasn't part of the price quoted. I thought since I was paying $346.40, the inside of the ovens should be spotless. The kitchen countertops were not cleaned. I also feel that the kitchen sink and the upstairs bathtubs were not cleaned properly. I can not recommend Sam's to anyone, and my realtor said he WILL NOT be recommending Sam's again. read more

We hired Sam's to clean out my mother in law's house after we relocated her to austin. Although I opted for the "extra" services in the bid, the Initial cleaning was unacceptable. Was told the house was just "too dirty" and was told there would be additional charges to complete the job. I don't know if this is common in the cleaning industry, but in my opinion this should have been noted by the crew before the cleaning began. I'll leave three stars because they did agree to come back out and see to a handful of the most obvious omissions from the previous cleaning without additional charges and because they honestly did a great job on the kitchen cabinets. We had to finish the rest of the house ourselves. Including pics of the state of the house AFTER the initial "deep cleaning" read more

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Very satisfied with the job done. Everything went very smoothly. It was easy to set up and the guys came when they said they would. They were able to haul everything away and the deep cleaning was beyond expectation. read more

Only 1 star because there was no lower rating. Would not abide by their quote and wanted to charge for extra cleaning and scrubbing which I had already "checked the box" on original quote of 7 hours. When I arrived at noon I was told it would only take four hours. Then I get a call that it needed "extra cleaning and scrubbing", the very thing I had checked off on and it would need extra hours. Originally quoted at 7 hours, it took 5 hours and the lady told me she was sorry, it really needed more. I would not sign off on their re-quote, yet they still billed it to my credit card without authorization. These people are absolute crooks. Stay away from these people if you don't want to be taken! read more

They try to get you on the phone by being all nice and acting like they are your friend. They try to up sell you every chance they get before you even try to order your first cleaning. Only to later on leave you HIGHLY disappointed. This was the absolute worst experience I have ever had with a cleaning company. I've been dealing with cleaning companies for 6 years and never have I received such terrible service. Here are the "highlights" -asked for a 2 hour cleaning with one girl. They gave me 1 hour with 2 cleaning ladies and said that was equivalent -I asked for the restroom to be priority within that time. The MAIN thing you do in the restroom is shower and use the toilet! They didn't clean NOT ONE shower nor toilet out of the 2 in the apartment. -I asked for ceiling fans to be dusted. They did not touch them. - broke a door stop - took the toilet scrubber from the side of my toilet k guess they thought it was their own ??? -crumbs still on the stove and counter top post cleaning And get this, they called and said the more and more they clean my glass kitchen table the more and more it smudges. Hmmm... YOU'RE A CLEANING COMPANY! Figure it out! I had to call 2 times and speak with the office manager to try to get them to accommodate me for this terrible service like any good business would do correct? This was a struggle in its self because she made excuse after excuse. Call this morning, Friday May, 13, 2016 and she said sorry she has nobody to send today as if she was saying that there's nothing we can do. She was not the least bit accommodating! And this is what led me to this lengthy review of why you should NOT use this cleaning service. I'm a second year medical student and do not have time to be doing negative reviews like this. So please trust that the fact that I'm taking the time out to do this is a big deal. I wish I could even post pictures of how much they did not do. I guess you get what you pay for. I have learned to heed to the warnings of negative reviews in the future. So please listen to me when I say find someone else. read more

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After moving back into our home from hurricane construction. There was dust and dirt everywhere! I tried cleaning myself but forget it. I came to yelp for help! I found Amjad super friendly and very helpful. I told him my situation and what were the main focus points in the house that needed extra attention. The day of the hoise cleaning two very sweet ladies showed up. I've never had my house cleaned so I didn't know if I should conversate with them or stay out of the way. Well all three of us hit it off well. Norma and Iliana is their names. They got straight to work and started cleaning they cleaned areas I wasn't expecting. I was very happy I recommend this cleaning service. I will definitely use them again and hopefully get the same ladies. House looked great! read more

Finding a reliable company that addresses your needs and actually performs the work as agreed is a daunting task. Add to that emotional stress from the death of a family member and TRUST is imperative. I contacted Sam's after the death of my mother to haul away mattresses, junky furniture, trash, etc. Their price was so reasonable and work done well that I was almost embarrassed not to pay them more. I settled for tipping them. I also used their cleaning service next. While it didn't sparkle it was clean which was the objective. After the Estate Sale I contacted Sam's at the last minute to come remove what was left. They were happy to, again at a reasonable price and on my time frame. Yes!!!! While not perfect, Sam's Cleaning and Hauling is my go to company if I need those type of services again! read more

We needed service later in the evening and no other company would accommodate our schedule. Not Amjad! He went above and beyond to try and find a tech that would stay a little late on a Monday and get the job done. Not only did they come late, but went above and beyond the scope of work. We needed spot cleaning, but they cleaned the whole room! Thank you for your friendly and prompt service. It was very much appreciated! read more

He kept me updated on the ETA which helped so much. They were on time and worked quickly. I plan to use their other services in the future.

Awesome Company! I've used Sam's for years. I'm a Realtor and a homeowner and have used them in my personal and business. I've used them to clean and haul away items left at my renthouses. Reasonably priced and any work they have ever done is A-1 exceptional! They clean our personal home once a month and the work is excellent! Give them a try you won't regret it. read more

Absolutely terrible service. They spent only a couple hours and charged $300 for a cleaning that I could have easily done myself for free. They didn't deep clean anything in my house like clean the baseboards and cabinets. It didn't even smell like cleaning chemicals in my house like I expected after a deep cleaning. I would not recommend their services as there are many other options in the Houston area. What a scam! read more

Have been using Sam's for my regular cleaning for many months now. Consistently good service and communication. Professional and respectful customer service oriented company. read more

They are awesome!! I have used them on several occasions, great friendly professional staff. They cleaned my entire house in less than two hours. When I say they cleaned my house it was like the president was here!! read more

Sam is great and his staff does a great job cleaning.Hes very professional and will make sure you are happy with cleaning.His prices are very fair. read more

My husband and I just moved to Houston and wanted our home to be professionally cleaned. I was very pleased with the service Sams cleaning provided! Cleaned our home in less than 2 hours and it was spotless! Thanks so much for a job well done and I will return for your services! read more

I use Sam's for monthly house cleaning and this service is just excellent! Brenda arrives on time, is highly professional, and does a fantastic job every time. The price is reasonable and we are so glad to have a company that is trustworthy and reliable. Thank you for running such a respectable company, Amjad! We are now big fans and will recommend your company to all gladly. read more

Maria was wonderful! Very nice, professional, and thorough. I really appreciate all of the work and help she gave me during her visit. She was happy to help. Would definitely have her come out again! And the manager Elizabeth, was just as awesome! When I called to schedule my service I had so many questions and she was so helpful and went above and beyond! Thank you both!!!! read more

Sam's did a fantastic job clearing, cleaning and decluttering a residence here! They were highly professional and hard-working. While not inexpensive-they provide excellent value for the money! They transformed these living spaces... highly recommended! read more

I purchased a groupon for 2 hours. When I called to schedule they advised me to purchase another 2 hours for a true deep cleaning of my 2 bedroom apartment, which I did. The maid was a little late to arrive but only by 30 minutes. But, the maid was not aware I had purchased 4 hours of service. She left after 2 hours & the office manager had to call and explain the mix up later that day. The maid was extremely nice however read the fine print or talk with the office before purchasing. She dusted around all the picture frames, leaving lots of dust on all the surfaces. They don't do dishes that are in the sink either. read more

Sam's did a great job again. We were very impressed with them the first time we used their services and called again when we needed some more cleaning work. We were not disappointed. Highly recommended. Thanks Sam's. read more

I have used Sam's before and was happy with the cleaning service, but today I am not happy. I got a good deal for three hours cleaning, but I was concerned when 2 hours and 15 minutes had gone by and the cleaner hadn't even come downstairs. I should have insisted she do downstairs first, and at that point, I told her to just finish vacuuming and go down. After all, isn't that what most people are going to see? After she did my living room floor with QuikShine, I had to go over several places where I could see she had missed. The entryway was never vacuumed or mopped, not was the welcome mat vacuumed. I had to call her back upstairs to revacuum my master bedroom as it wasn't even clean. After she left, I discovered that my shower curtains were hanging by half their hooks in each bathroom. Not happy. I also had to vacuum my stairs as she ran out of time. Cleaners should know to allot their time for up and down equally. read more

I hired Sam's Cleaning and Hauling for Carpet Cleaning . I have 4 kids and you can imagine how dirty the carpet was . They did an awesome job cleaning my whole house. They were very professional from the moment I contacted them . They even called after to ensure everything went smooth . Awesome Job !! read more

After looking at lots of different local companies and reading tons of reviews, I'm so glad that we decided to go with Sam's to do a deep clean of our home. Our last cleaner ended up stealing checks from our house, which necessitated a police investigation, switching bank accounts, and many other headaches. I was hesitant to try another cleaner and don't trust people in my home now, but Sam's eased my fears pretty soon after I met the two lovely ladies who came to clean our house. Kim and Martha were super nice and did a fantastic job with each and every room of the house, leaving it cleaner than it's been since we moved in. They are hard workers, and each had decades of experience in the cleaning industry. I also appreciated getting a detailed quote up front with a guaranteed price and list of promised cleaning tasks and items, and then the crew followed up by giving me a card at the end of their cleaning visit that checked off the same listed tasks and gave a phone number for any questions or feedback. Great company so far. We're looking forward to hopefully working with them for a bi-weekly cleaning regularly in the future (which is very reasonably priced). Thanks, Sam's, Kim, and Martha! read more

Sam's cleaning and hauling truly went above and beyond when cleaning my home. Everything was taken care of and I have zero complaints. I recommend Sam's cleaning! read more