They deserve a big fat ZERO rating. This is the absolute worst service that I have ever received. I was charged $713.00 to clean my house & they left dust everywhere, forgot to clean a sink. This was an almost empty house prior to move in cleaning that was very clearly specified. There is absolutely no excuse for such poor service and I'm not a picky person nor do I write bad reviews but people need to be warned. I called and complain & was told they would get bank with me two days ago and still no response from them. DO NOT USE THIS COMPANY. read more

See all

Would stay away from this company, they will do a terrible job and then blame you for not accepting bad workmanship.

The staff that provided the cleaning service on 4/23/24 did an excellent job. Carissa, Laila, and Thalia were professional and very thorough. read more

The cleaning crew of Misty, Thalia and Andi arrive on time on do a thorough job of cleaning. They are always pleasant and cheerful. Miss Misty even remembered the cats name and greeted him too! read more

PEOPLE PLEASE BEWARE!!!!! WORST CLEANING SERVICE EVER!!!! They have different people in your house each time. No consistency. I kept hoping it would get better each time. Several people come and go as "inspection officers" that don't do anything but scout out your house. My last clean with them. I watched on video camera as the person who was suppose to be cleaning my house take a dump in my toilet and NOT clean it afterwards. That's why you're there lady, gosh!! She could have just cleaned it afterwards. I get it that everyone has to go but at least do your job. Management never called me after I complained. Horrible customer service!!!! PLEASE STAY AWAY!!!!!!! read more

Trish, Kiley and Thalia always do an excellent and thorough job cleaning our home. They are efficient and friendly.

I do not recommend this company. Things have gone downhill over the past year with canceled cleanings and arriving late for cleanings outside of the scheduled window. The most egregious error happened when the cleaning crew unlocked my front door and was unable to enter due to a stuck door handle. Then they carelessly left the door unlocked upon their departure, allowing free access to my home from any passerby. The cleaning crew does not pay attention to detail, and as of late has not even emptied my garbage cans. Muddy footprints were left on my kitchen tile, and my living room tables had greasy handprint smudges and dust on them. It is impossible to do a standard cleaning on a 2200 square-foot home in one hour by two individuals. However, this is done by them on a routine basis. Steer clear of this company and hire a local entrepreneur that actually cares about quality and service. read more

It is wonderful to come home to a clean home. Trish, Thalia and Kiley as well as Nik, Andi and Madison are some of our more regular cleaners and do a great job. They are even good with our dogs so that our dogs are excited when they show up. We also feel they are trustworthy if we are not home when they come. read more

Appreciate the cleaning services provided to our home by Madison, Katelyn and Alyssa.

Been using The Cleaning Authority for 6 years. They are dependable and do a good job. Today Angela, Cierra, and Andi went the extra mile. Thanks. read more

We've been using The Cleaning Authority for over two years and have been pleased with their service! The teams are always friendly, professional, and thorough. The office is always quick to respond to special requests and any other needs. A very special shout out to Misty, Andi, and Thalia for a job well done! Kathy H. read more

They don't deliver what they describe at the time of estimate... I was told a deep clean was necessary, but soap scum was left in all bathrooms and kitchen sinks, the stove wasn't cleaned well and there was dust and dirt beneath the couches... it was more like a mediocre clean not a deep clean! they sent someone to check if the areas could actually be cleaned and she could! so they ended up charging me a regular clean. read more

At one point in time, the Cleaning Authority did an amazing job at my house, but people leave, new people clean your house and then the next week you have a different crew coming in. Unfortunately, the cleaning became subpar and I felt like I needed to contact the manager almost every other time they were at my house. That gets old after a while, esp. when you're paying $129 to have someone clean your house. I gave them quite a few chances to improve, but unfortunately the service did not improve to my liking. I'm sorry that it turned out the way it did, but I have a new cleaning person, and she is doing an amazing job! read more

I have been using service for 2+ years....they do a good job and are reasonably priced. I like that I get the same people every time, especially the gals I have how. Allison and Amanda are a great team and do a very good job. They are friendly and even put up with my little Yorkie! Happy Customer. read more

Just had our first cleaning and the two ladies were punctual and took about four hours to clean the house. They each had their individual tasks and would complete the entire house before moving to the next task. We would prefer that they complete each room entirely since we have elderly parents living with us and we office out of the home - this would be less disruptive on our daily activities. Their website is easy to use and functional with your account information. read more

Love my job here! Couldn't ask for better management! They do their best to work with you in every aspect! I worked here before leaving for a little and when I was able to come back they brought me right back. Any time I've needed off for my kids they have worked with me and work with me. I love this job! And enjoy what I do! read more

Came home today and checked out our first cleaning service with these folks. Can't wait for my wife to get home and see as well. They really did a nice job for us. Special thank you to Tiffany and Kasi, who were our gals. Really appreciate the work and attention to the details. Even Nikki (quality manager) dropped in to check in on the progress the girls were making. I'm sure we will continue to use them regularly. Try them out!! read more

Unfortunately, my review has changed. I no longer use their services, because the quality of their cleaning has gone downhill. I believe this is a management issue, because when I expressed my dissatisfaction, they really couldn't care less about losing a long-time customer. read more

I am not sure which location "cleans" our office in Friendswood but just look at some pics from the next morning after they cleaned and this is just a sample. They are plain nasty. read more

See all

Best service ever. Amber and her team are amazing. Cater to our needs and makes sure it's exactly what we need and want. Thank you cleaning authority. Refer all the time. read more

Great that the teams are conscientious about wearing masks and maintaining social distance. The team of Lacey and Lexi did a wonderful job of cleaning the whole house with emphasis on the living areas this week. Have recommended Cleaning Authority for years. read more

Sharon and Hope did an excellent job cleaning out house today. They were very thorough. I like that you can use the app to pay and tip.

Very disappointed! We had our initial cleaning costing $$$ 2 weeks ago, was half done, one of the supervisors had to return the following day to finish the job but I was assured it would be done correctly in the future. Fast forward 2 weeks (we signed up for every 2 weeks cleaning services) Received a text Monday giving us the 2 hour window for arrival, 12:30-2:30 Tuesday. No show, no calls or text from them. A bit after 3 I called their office, no answer, tried again a few minutes later, no answer so I left a message to call. Also sent a text asking what was going on, no response to phone calls or text. Finally called a main #, they couldn't help me but would have someone call me from the local office. No thanks, I had them remove my credit card for autopay and canceled the service, which they did but never heard from anyone. During our first and only visit one of the ladies said they were very short handed and busy. She also mentioned when they left around 3:30 that they still had 2 more jobs that day. My question would be, if that IS the case why accept new clients/customers? Be honest, tell me this upfront, don't accept new customers if you can't provide the service you're advertising and we're paying for. What a way to run a business! Like I said very disappointed and dissatisfied. I feel like they took the $$$ and ran. I'm glad others have a positive experience however C A will get no recommendation or future business from us. Cleaning Authority, thanks for nothing, read more

I tried to go with this cleaning service but they never responded to my phone calls they're hard to get a hold of and they wanted to schedule me out almost 2 weeks from the day I try to contact them. I went with a different company and I'm totally satisfied. read more

Overall, I'm pleased with the results so far. The few issues I've had have been addressed in a timely manner. I think communicating with them after each clean is important since it's not always the same people that come. The detail or rotating cleaning is the most important thing to follow up on........so far it's been satisfactory. read more

CAVEAT EMPTOR!! Yelpverse take note: I have a lot of reviews, tips, check ins etc, and have been a yelper a long while. This is at best a poorly run shop. At worst, they're a bunch of bs artists cashing checks. The job that's done, to call half-assed, would be an insult to those that do half-assed work. Bad job. EVERY BAD REVIEW IS TRUE!! Don't use this company. Also I believe the company employees are writing every good review they have. Check the number of reviews, friends, check in and tips they leave. I know Amanda is the name of a manager at CA. BEWARE! You can't say that you weren't warned. read more

We've used Cleaning Authority nearly 3 years now and they are the greatest, both in service and value. Our particular ladies, Lacey, Laura, and others they train like Emily and Chelby do outstanding work. Our little dog Petunia looks forward to their visits as much as we do! They use green products, cutting edge equipment, and thoroughly clean our two-story home in under two hours. Lacey and her team are always friendly, cheerful, and come in like a breath of fresh air. I'd like to add that they are very professional and responsive to our requests. Highly reccomended! read more

Tiffany, Kasi & Sarah are just terrific. We just love coming home on cleaning days. They do an excellent job cleaning our house making it look brand new. The Cleaning Authority is one of the best investments we have made on our house. We high recommend this service. read more

Today was only our first initial clean but my wife and I came home in awe of what Katelyn, Dominique, and Jennifer were able to do for the most part! With our jobs it was tough for us to get around to cleaning even once a month and these ladies were able to make a year of build up look new in some cases! Hopefully with the consistent schedule, a few of the still somewhat problem spots will look as good as new as well ie: glass shower door looks much better but still a little soap stained and under the water catch on the ice/water dispenser on the refrigerator was not cleaned. Very good service and I'm sure after the initials it will only get better! read more

I would highly recommend The Cleaning Authority -League City !!!! The service was amazing, the price was more than what I expected to pay, the quality if the work has been by far better than I could have ever imagined. Thank you again Sandra and Elizabeth read more

I really like that my home feels and smells so clean after they leave. Thank you for helping me take care of my home so well.

These guys are awesome! I've been a Cleaning Authority of League City customer for something like 11 years now, and they've always taken great care of me. My place wouldn't be livable without them! Many thanks to Christina, Chelsey, and Lara and all the other Cleaning Authority folks who have helped me over the years. I greatly appreciate the consistent and reliable service. Troy read more

First time having a cleaning service. Awesome job! Looking forward to every 2 weeks! Thank you Amanda and Allison! There was a 3rd young lady who made my kitchen sparkle too! read more

I've been a customer for a couple of years and the service is good. The ladies are professional and fast. Sometimes too fast - but good for the most part. I used to have to call and confirm that they were coming, but now they confirm with me by text. read more

We have used them for almost four years now and value utilizing a legitimate company that can be held accountable, if need be, vice a random person. Quality control standards are great and Mihaela, Tracie, and Sandra do a great job! We love coming home to a Cleaning Authority cleaned home! read more

Prompt, Efficient. Appreciated them doing a good job. Will keep you posted as to how it goes. This was the first clean and I was satisfied so far. Katelyn, Debra, & Nikki were Great. read more

First off, I never write reviews. But, in this case, with this business, I felt I needed to so someone else doesn't get taken. I had them for a service for about 3 months. They are IMPOSSIBLE to get a hold of and forget about them calling you back. It's Never going to happen. This last "cleaning" was the proverbial straw. They actually made the house look worse. They leave obvious trash still laying around, failed to change my sheets (which I pay extra for), actually made my youngest daughter (13 y.o.) look worse, failed to take the trash out of my oldest room from the waist basket, failed to clean the upstairs bathroom (to be fair, my mother was using the shower at the time so they moved downstairs to work but never went back up to finish the upstairs jobs). I really couldn't tell what they cleaned this last time. All I know is that they pile the garbage bags just inside the back door. It's too much trouble for them to take the ten step and a door to put it in the dumpster. DO NOT HIRE THESE PEOPLE. Thoroughly unhappy and displeased with there quality of work. read more

They worked my first clean into their busy holiday schedule. Thankful! Punctual. Friendly. Aim to please. Good clean. Best way to communicate with them? Text. They respond to texts very quickly! Example: Minor billing error was responded to very quickly! I look forward to working with them in the future. read more

We've been using the Cleaning Authority for about a year now and have been nothing but extremely satisfied with every visit! The ladies who clean our house are punctual, professional and go the extra mile on the little things. I highly recommend them!! read more

My ladies are katelyn, jenyca and Sharon. They do a great job. They have immediately addressed any concern I have had with a smile. Even when the change was not part of the regular schedule. I would highly recommend them. read more