Twelve hours of THIS is unacceptable. I want my receipt and I want it NOW! Sam's club needs to get their poop in a group and FIX THEIR PROBLEMS or EXPLAIN WHAT IS GOING ON, the "Sorry..." bullshit is NOT an explanation. WHERE IS MY RECEIPT? read more

Sam's Club - Wholesale Stores Near Me - Chattanooga, Tennessee

Ordered at set of tires and had them installed on 3/22/26. The service was amazing! Ms. Peggy, took my keys and told me she would call me as soon as the service was completed. We were leaving the store with 4 new tires installed in less than an hour! They did a great job and I will return to this store for more tires in the future! Huge thank you!! read more

I am rating the Cafe in this review as I am not a Sam's Club member anymore. They have great prices as you can get an all beef hotdog and a drink for $1.50 or a big pizza slice and a drink for $2.50. The problem is they are always out of condiments for the hotdogs such as relish and onions. They also stopped selling the Supreme pizza slices so now they just have meat lovers, pepperoni, or cheese. read more

So I've been a Costco girl for years and I wanted to give Sam's club a try. Plus it's more convenient for me and closer. This store definitely has way more to offer and selection. Unfortunately I Believe I came at the wrong time because this couple six baskets filled to the room one had food was mostly food so I figured you were a restaurant or a nonprofit. Thought I would say last time because it was just bags of chips and clothing. 45 mins later and every cashier still full I finally got my turn. I got my bill I was shocked at how high it was because I am a math person and in my head this was too high. I looked at my receipt and I was charged $58 for on box of mangoes. So now to join another line ‍‍‍. Customer service was very nice and I think the cashier was having a bad day. Don't get me started on the lines for gas but I will go back. I'm still a Costco girl. read more

Sam's Club - Wholesale Stores Near Me - Chattanooga, Tennessee

Was horrible my family only got three things and it 30 min to checkout because to check out counter glitch and we asked five employees and we didn't even get an employee into like the sixth one read more

After shopping at this Sams' Club for 8 years now, I have come to the conclusion that customers do not come first at this club. I waited in line at the service desk for over 10 minutes waiting for a representative of the Electronic's Department to assist me. Nobody came. Nobody asked what I was doing standing still for 10 minutes just looking around. Nothing. TV's are a pretty big ticket item, but I guess somewhere else would serve me better because even though Sam's had the best price of the tv I wanted. I literally couldn't get it from the store because nobody wanted to help. read more

When I need to buy items in bulk, I go here. It seems to be a better deal for paper towels and toilet paper. Shoutout to one employee, Caylie Royse for being so helpful and nice during a recent shopping trip! She was so great and made my trip there worthwhile. This place seems like a nice Sam's club for bulk shopping needs. read more

This was the first time in years that I have been in a Sam's Club. We got a free membership from our bank and thought ok, let's go! I was impressed with all of the active responses to the current CoVid19 situation. The store only allowed 300 patrons in at a time. There was a greeter at the front on a radio that tracked that. The majority of the employees had on masks. There were extra sanitation stations and sinks around the store. All the staff I interacted with were friendly and helpful. Sam's Club is a journey of "Do I really need 3 pounds of baked beans at such a great price?" Being a family of 2, we were selective on what we bought but prices were fair and for the most part better than the grocery store. Now to go and use up the 2 pounds of cheese we bought! read more

Sam's Club - Staying safe in the Corona world. - Wholesale Stores Near Me - Chattanooga, Tennessee

Deli is ALWAYS out of food. Last week No pizzas. No pizza pretzel No yogurt. They NEVER have the pizza pretzel, i had it twice in the past year. Every visit since then they were out. Basically appears they start shutting everything down mid-day five hours before closing so closing that evening is easier. read more

Big box, open concept offering deals (?) to members. Just fail to see any deep discounts that scream you just got a for-real bargain to justify paying the company to allow you to shop there. Store was nice and clean; the Sam's Club app is worthwhile ... scan and pay from the app to avoid check out lines. read more

Awful customer service! I called about a membership charge that was canceled months ago and everyone I came into contact with over the phone was so rude and didn't even let me get a full sentence out. The membership staff stated they couldn't help me over the phone that I would have to drive an hour out of my way to come situate it, but the live chat gentleman, which was quick to respond and so helpful, got my refund and even said they can do refunds over the phone. I'll be taking my business to Costco! read more

I mostly come Sam's Club to refuel. My girlfriend says it makes it worth the price of Sam's Club membership and I agree. The gas price here are fairly cheap and I like that there is consistent patronage, which ensures that the turnover of product is frequent- the gasoline fresh. Another BIG plus is that the Sam's Club Gas station is always manned during its hours of being open, which ensures that there is no tampering with the credit card readers, leading to the theft of customer information. read more

Soooo many things are expired at this store and past the Best Buy date. Why am I paying for a membership for such a crappy store. Here's an example of some ginger ale we bought there yesterday. read more

Sam's Club - The expiration of a ginger ale - Wholesale Stores Near Me - Chattanooga, Tennessee

Unfortunately this is the only Sam's Club in the city at the moment. This is definitely your run-of-the-mill washed out Sam's Club. Granted it does give you all the offers and discounts that a membership provides but the service and atmosphere has definitely gone down at this Sam's over the years. I have been in and out of the city for the last 15 years and I feel that it was much better at the beginning. The employees are just there for check, as I get that many are, but the experience is much better at other locations within this franchise. The best service I get is at the automotive department as they know what they are talking about and have provided me services on time and even when things looked sour they made it sweet again. The photo department is also another highlight of this store and might be the best service that you get overall. Even the samples that you look forward to on the weekend are not as Savory and as upbeat as of the franchise locations. Just get in and out here and pass along the savings to your family. That's about as much as you can look forward to hear. Ample parking though, I will give them that. read more

See all

I took a Picture of this bed bug! I reported it and watched as they removed it with a paper towel. I wonder if they're going to sell that chair or if removing was their extermination process? Otherwise I do like being a member thus the 3 stars read more

Sam's Club - Bed bug on chair for sale - Wholesale Stores Near Me - Chattanooga, Tennessee

I would like to say I was helped! I started the call at 3:40, after going through the automated selection for the second time or so, it automatically forward me to the service desk. I asked if anyone was working in the tire department to which they confirmed yes. They then forwarded me back to which I waited for 14 minutes for an answer. I was on my way home so I had time to wait! For a total of 16 almost 17 minutes is ridiculous. I am not renewing my membership once it runs out and I guess will not be buying tires either. I would be more understanding if they had answered the phone and said we are super busy, call back later. Never once got anyone. I hope anyone in the future has a better experience, however Sam's has lost my business. read more

Sam's Club - Hold time - Wholesale Stores Near Me - Chattanooga, Tennessee

I, like others, wish there was another location because this place can get packed quickly, but it's always clean and well stocked. Prices are fair and I ALWAYS find something fun that I wasn't expecting. I purchase our bottled water here for double the product for half the amount that it costs at other stores. Laundry detergent, nuts, and frozen snacks are also my go to here! read more

This review goes out to the Tire and Battery Dept. I always get my tires with warranty here. I am so grateful to this team which is always very professional, helpful, and timely. They always talk me through specials that are going on, recommendations, and have been so kind to me whenever I've had a flat or similar issue. Very often they are noticeably swamped with a line of customers on top of endless calls, but they never treat me any differently. Huge thanks to Monica and Louis who have been especially helpful. read more

I had Bussiness Membership through my in -laws. When my in-laws decided to cancel the membership last year but Sams club still charged me on my debit card for membership year later. And tried to explain that to customer service was nightmare and supervisor was not helpful at all. Very hateful attitude!!! All they had to do was make sure my business membership was cancelled and give me refund. They told me this business membership was attached to credit card but I didn't own credit card through them either. I think they just don't want to help long time membership customer when we spend thousand dollar each year. They need new management. Or Train them with better with customer service skills read more

This is in reply to Jennifer V. Who posted a picture of what she believed to be a BED BUG on a chair and went on about her concerns about Sam's reselling the chair. It was NOT a bed bug but a KUDZU beetle bug and we all here in TN are very familiar with them. I have never had a bad experience in this store. read more

Sam's Club - This is what a BED BUG looks like - Wholesale Stores Near Me - Chattanooga, Tennessee

See all

Used to always be open early with a business membership. Lost card, got here early to renew it. "Greeter" at door was extremely rude for someone who just wanted to go to the service desk(right behind her) and get a new card and grab a pack of bacon for a party... finally, she allowed me to pass to the line at the service desk.... Stood in line for 30 minutes and it never moved. I've always liked sams, and I understand being busy or whatever- but they should've moved this person with all the problems to another desk and continued to help the increasing line behind the them. People in front of me stated they had been there 15 minutes before I got there. People coming and "helping" but didn't do anything about the huge line- just walked away. Guess I'll be going to Costco from now on. read more

Please note: I haven't ever been to a Costco to compare the two, this is just my experience at Sam's Club. I really like Sam's. You can get a lot of great foods in bulk at a fair price. Some reviewers say the food quality or price is no better than Walmart, but I have to respectfully disagree. A lot of times produce and meat is a lot fresher, with a far larger variety to choose from, for a lower price than Walmart comparatively. I will admit that lines are long, and it's understaffed (come on, they're owned by Walmart, what do you expect?) I like the atmosphere in here as well, as strange as that sounds. It feels all industrial haha. Also, be sure to check out their hot, fresh pretzels. YUM they are good. read more

Used my benefit of working for my company by using my card here as they pay for my membership here. I like shopping here because I don't have to buy supplies for a long time. It's worth the drive here. They have great products at a value price. It's usually good quality products also. My friend likes the Odoban sold here which is a multi purpose cleaner for ten dollars. read more

See all

Seriously can we get some friendlier help at the door! I made the terrible mistake of getting tires at Sams instead of Costco, waited for the initial process of installing for hours. Rude lady at the door would not even let me look around made me stand at door and not spend money. I left and went to Costco after tires to shop, even though it was after 10 at that point. Abuse at the door is ridiculous, I watched others complain as the hours past of standing there! Can I give it a 0 read more

Called their store at 4:30 pm and I listened to their entire menu before choosing customer service. The phone rang at least 50 times, and I am not exaggerating, before I hung up the phone! They might be short staffed, but answering the phone would be a priority! read more

My favorite store. Good bargains. Fresh produce.Great for bulk purchases. Well stocked pharmacy in Annapolis and generic drug prices are cheaper than CVS, Safeway and Giant read more

I like this location, however wish there was another location in town. The value is awesome and you can find good deals. My household is only 2 people so I wasn't sure if I truly wanted to buy in bulk, but it hasn't failed me. Plus I enjoy not running out of things in the house like laundry soap, toilet paper, that kind of thing. They have so many different item's and recently they've added sushi made fresh and well you can get a decent amount for under 15$ which is cheaper than going out for sushi. The produce is always good, and I love their blackberries. They are so tasty, they don't last a day before we eat it all! It's fun just to walk around and get exercise roaming around. read more

Now that you can check out on the app, the long lines are non-existent for app users. I can complain as well as the next person about poor customer service and the business models that employ one cashier on a busy day, but Sam's has made great strides in customer service by making this app available. I love it, and I go in there more often and at any time of the day because of this....get it....you'll love it. read more

So now when you use the self checkout lane, they come ask for your receipt right as you're trying to walk away. I guess to make sure you're not stealing. It wouldn't be terrible if this would allow you to skip the employee at the exit, but nope, they then check your receipt a second time. I can't stand this place. My shopping there is for work, otherwise I wouldn't step foot into the place. read more

Came to Sam's to get toilet paper for my family and my parents that are not able to shop. I only wanted two. Was not allowed to purchase. This is totally ridiculous. Makes me want to cancel my membership if I am not all to purchase what my family needs. read more

Tire and battery services center is severely understaffed, unreliable and overall useless. They only staff two to three guys a shift, so expect 4 to 5 hours service time. Do not try to call them, if they answer, they will immediately hang up or leave you on hold forever. If you would like to schedule an appointment give yourself 2 weeks leadtime. If you need emergency service, or road hazard warranty replacement, don't bother. Remember after you've paid for your membership and your tires you're at the same cost as the Goodyear store down the road, but with a lot slower service and less knowledgeable staff. Will never buy tires from them again. read more

A Sam's Club experience is slightly better than a Wal-Mart experience. I mean you at least have to pay to get in since there is a membership fee. There are not too many other places even semi-near me where I can get things in year sized quantities. I also think Sam's carries better than average meat and desserts. You still need to price check things, just because there is a thousand and you are going to have to will them to your kids doesn't mean it is a bargain. Overall if I am having a party or want a lot of something I end up here. For things like disposable cups and plates their prices beat any other place hands down. read more

No more early shopping for Plus members. Tire and battery center requires appointments now. I have been seriously inconvenienced by these changes and will probably not renew my membership. read more

Great selection of products from Food to Household! Always have experienced GREAT customer service!!

I love Sam's but the people in the club in Chattanooga needs to learn a little bit more customer service . I went in on Saturday and they need people who wanna work . customer service is awful even the manager is horrible . You get your items scanned by a employee and or you scan yourself then only to be scanned all over again when u get to the door which is uneccessary. so i wont be back . read more

The woman at the door checking your membership card was flat out rude. I was their in the morning when they had just opened. I don't want to imagine how she talks to customers at the end of the day. This was my first and last visit to this Sam's Club. It gives the going downhill impression and I don't think it has anything to do with COVID. The only positive was the cashier who checked us out. He was very nice and efficient. read more

The store doesn't open until 9 a.m. for Plus members. It used to open at 7 a.m. This change is not reflected everywhere their hours are posted, e.g. Yelp. read more

Terrible customer service after the sale. Never would I purchase another vehicle or recommend anyone there.

The last two times I was in there, there was a boom box at one of the check outs blasting some horrid noise. I could not even hear the clerk. It was unprofessional. In the snack bar, two employees in that department began arguing over one not keeping up with her responsibilities. I stood waiting for several minutes and then asked if one of them could complete my order, and then they could resume their disagreement. The one who seemed to be a supervisor (and who had started the fuss), turned to me and (obviously VERY annoyed with me), said, "Ma'am, you gonna get your food." Again, unprofessional. Since then, I have stuck with Costco. Their store is much cleaner, also. read more

I was shopping at this store on 1/24/2019. My friend and I were very impressed by a cashier named Jason. He was efficient, courteous and helpful. He also had a sense of humor. Jason is by far, the nicest employee, I have encountered at a Sam's Club. read more