My wife loves going to Sam's Club but it has been a while since my last visit. On this visit parking was easy and the store was not that crowded. Store was well stocked with everything we were looking for. The self checkout worked well but still wish Sam's Club (and Walmart) offered NFC payment options. read more

Seniors beware... The Papillion club is fraudulent concerning Seniors membership plans. According to the Sam's web page, Seniors are allowed to purchase a membership with a Senior discount. I confirmed this with chat on the corporate web page before I went there. (I have all records) Upon arriving at Papillion, the Customer Service representative said there was no such program. I asked to speak to a manager, who said the same. So, I showed the corporate Sam's website, detailing the Senior Discount program. She did not even look, saying "We don't do that here". Once home, I contacted corporate office again via chat. The Chat representative side stepped all my questions, apologized many times and denied what the previous chat staff had detailed. (Detailed being the way to get a Senior Membership discount). read more

The cashier ( Kendra) instructed me to empty my cart so all of my items could be scanned. After scanning everything and completing my payment, the cashier walked away without placing my purchases back into my cart or offering any assistance. She did not say a word before leaving, nor did she thank me or acknowledge that the transaction was complete. I found this interaction to be unprofessional and lacking the basic courtesy and customer service I expect. Since I was asked to unload my entire cart, I believe it would have been appropriate for the cashier to either help return my items to the cart or at least communicate that the transaction was finished before walking away. I understand that employees may be busy, but every customer deserves to be treated with respect and professionalism. I hope this feedback is taken seriously and that additional customer service training is provided so other members do not have a similar experience. I spoke to a manager (Greg) as well to address my concerns, and doesn't seems to care, i have been told by Greg to call the next day and speak to the store manager (Christy). read more

Overall I like this location, however often times carts aren't available inside and I have to go back out to get a cart. Additionally I feel like the customers often leave inventory scattered and it isn't restocked well, lots of displays especially the clothes are often a hot mess. But I know it's hard during busy times. read more

Sam's club was "ok" not a lot of clothing selection..they were out of my vanilla protein shakes ..(I bought chocolate and cafe latte) they did however have lots of huge lobster tails (yes please) and I also bought crab legs and jumbo shrimp! Their rotisserie chicken is a great value! (Who doesn't want a delicious perfectly cooked rotisserie chicken ..crisp on the outside and juicy on the outside ..ready to eat for under $5.00 ??) Self checkout, no lines ..not crowded at all..Lots of electronics and gardening items, furniture and healthy snack choices..overall I found 90% of the items on my list! Note: the Everything seasoned cashews are a "must have" DELICIOUS read more

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Called the store multiple times and was hung up on 3 times. Last time I was transferred to Auto Center been on hold for over 34 minutes after being assured by female staff that she would go personally to auto center and let them know there was a call. Why do we pay for a membership if they are not going to take calls to see if they are going to carry something???? read more

Sam's Club - How long I've been on hold so far. - Wholesale Stores Near Me - Papillion, Nebraska

Second time I've visited this location within 9 days and both times have been a waste of my effort & time. Today the inventory of strawberries were full but every package i choose (at least 10) had MOLD! I came last week and this was the same issue. I reported this to customer service but they didn't seem too concerned. This is very unfortunate, i hope they will check their produce supplier read more

We love this store! Everything is very clean and easy to find. Workers are extra helpful too! A bunch of discount great quality clothes that I love!! read more

Sam's Club - Nebraska Jersey sweatshirt - Wholesale Stores Near Me - Papillion, Nebraska

Sam's club ain't bad but why on earth is the cleaning robot running when everyone is trying to shop. Pretty sure you could run this when no one is here.... read more

I went to Sam's today and of course I was bullied on do you have our scan and go when entering and then at the register I'm harassed about upgrading my card ,it never stops. This place makes me feel second class, like I'm not good enough to shop there. Why does management say we're sorry when they demand the employees to do it? The apology is obviously fake read more

I recently took advantage of Sam's limited time $20 membership offer online. Decided to pay a visit at 10am on a weekday to check it out and avoid crowds. I've been a member before but it's been a couple of decades ago. I had fun walking up and down the aisles with my cart checking the inventory and prices. There sure are a lot of snacks and processed foods! And huge sizes of everything. I walked away with some granola bars, yogurt, individually packaged trail mix, guacamole, mango salsa, pistachios, and a few other things that were cheaper in bulk than at the regular grocery store and also good for quick snacks or to pack in a lunch bag for work. I did have to ask how the check out process worked and the staff member on duty was very helpful. Parking was ample and it was real easy to get in and out of from 72nd Street in Papillion. I look forward to coming back with my spouse so he can choose some of his own stuff. read more

Most of the time this location is nicely stocked and easy to navigate their isles. Employees are scattered if needing assistance, but I feel like most are working the check-out lines. I feel the scan and go is what makes using this franchise a little easier compared to others. The few times I've used the restrooms they are somewhat clean but not always stocked with paper towels/toilet paper. Most times you have to get there early to grab their premade meals...especially on the weekends. read more

I definitely prefer some of Costco's items over Sam's, but Sam's provides certain items that Costco doesn't provide. I've always been pleased with the meat selection, fridge meals, and their snack items. I'm really loving the fact that they have fresh lamb in stock almost always. Plus, I think their holiday gift options are better. I agree with my wife that paying through their app is much easier than having to stand in line compared to Costco. Overall this store location is nice, but getting out of the side parking can be tricky when the gas lines are crazy at times. read more

Trash place and employees have no idea where anything is or what's going on. They've employed people that have the attention span of a fish and they can't even help anyone from how unprofessional and how unorganized everyone and everything is. It's sad to see adults navigate themselves this way read more

If you love buying stuff in bulk this is the place for you. Always a great selection of clothes and seasonal kids stuff as well. read more

A "fine" Sam's club. I utilize this location for the gas pump more than anything else. The inside is standard, but sometimes I feel the check out area is understaffed when it's a busy time (aka Sat/Sun daytime). Big fan of the frozen yogurt here at the snack bar, it's better than most places- creamy without being too sweet, and I liked the berry sauce mixed in! read more

Sam's Club - Wholesale Stores Near Me - Papillion, Nebraska

We've been a fan of Papillion Sam's Club ever since its opening! Also a great place for cheap lunch--pizza, hotdog, and a few healthy choices. read more

Sam's Club - Wholesale Stores Near Me - Papillion, Nebraska

Purchased a dishwasher from Sam's on 1/21/2024. They stated it would be delivered on 2/12. On Monday they said they had a problem with their driver and it would be delivered on Wed 2/14 between 3pm - 7pm. At 4:30 pm they stated it would be delivered by 8:30pm. Called the Sams help line at 8:11pm and after being on hold and finally talking to someone they hung up on me. Called back and again was on hold. Finally spoke to someone for over 35+ mins we were disconnected. They said they would not be delivering today after all. So frustrating! I have ordered from NE furniture mart, Home Depot, Walmart, Lowe's and have never had this terrible customer service. Very disappointed with my on-line order at Sam's! read more

I've been a SAMs member for about 7 years now. What is making me consider leaving and going to Costco is that the company is putting the job on the consumer- to the max! I don't mind self checkout once in a while, but the location in Papillion keeps closing self checkout lanes and workers are telling customers that they need to download the app. There are so many places that are demanding this, not only do I have ring up my own stuff, I have to use my data, internet, and phone battery to checkout!!! I don't think so! None wants or needs anymore apps on their phones. The line for self checkout without the app is always incredibly long and SAMs should take note that people are getting fed up. Why change what is working? read more

I shop at this location a lot and really like the scan and go option. My only complaint is the last 5 times I have been there they have been out of Franzia Crisp White wine. They always have 100 or so Chardonnay but zero Crisp White. read more

I just bought a Sams Club holiday membership at 50% off online. I was so excited to become a member. That sadly ended once I arrived. The lady at the membership table was very rude to me. She said she doesn't really like online purchases or know how they work. She basically argued with me not wanting to help me. What a way to welcome and treat a new member into your store. Even if I didn't pay full price I should not have been treated like a second class member or of less importance. She wore no nametag so I don't know her name. I am glad I did not pay full price to a store that treated me so unwelcoming as I probably won't be back. My next step is the Better Business Bureau. I won't be recommending anyone to shop at Sams Club. Can you blame me? I won't ever buy a Sams Club Deal again! read more

I don't usually frequent Sam's club, but I do stop here once in a blue moon if I know they have something that Costco does not have. The last two trips to this Sam's club has been horrible nightmares. The last time I came here was in May because I had to get some pressed juices that they had there. On our way to check out with a whole shopping cart of stuff, the person at the check out said I needed to go to member services. No explanation as to why, but being the rule follower that I am, I followed her instructions and went to member services. Apparently I had to renew our membership, but for some reason I couldn't it and either I get my own membership or my husband had to come pay for the renewal. Maybe it's not their protocol to just have the person pay and figure out the membership thing later? Who knows, but I had to wait until my husband could get there to do it for me. By then, I had two kids that were irritated and fussy because we've been there so long! So of course, before we left, he asked them to put me on the membership in a way that next time I could renew the membership or make any changes on it. Fast forward to yesterday, I had to go there because I knew they had disney gift cards there and we needed some for an upcoming trip. I forgot my Sam's club card so I went straight to the member services desk. I don't really know why it took so long to get a temporary card, but it did and at that time I was like, maybe I wasn't supposed to come here today After I finally got my temporary card, my sister and I got what we came here for and a bag of almonds and went to check out. Again, I had to go to member services because this time, I had to pay for my membership?!? We just renewed the thing in May so it's not due yet. Ugh by now I'm already a little upset because this has already happened before. This time, luckily I don't have the kids with me and I have only two things to buy. So, I wait for the supervisor to come, and wait, and wait, and wait. All I am thinking is if any other retailer did this to any other person, they may get yelled at. I'm not a teller and I kinda don't get really mad at people, so these people had it easy. When the lady came back to me after helping 2 other customers first, I showed her the card my husband sent me because by the time she came back, I had already told him the whole situation. then I had to go to member services. By the time they were ready to have me pay, 35 minutes from the time we went to the registers to pay has elapsed. By this time and amount of frustration I had, I had forgotten I had Sams club gift cards to use and I had JUST paid. So, hoping they stand by the sign that says 100% satisfaction guaranteed, I stood in line in hopes they could just refund the money on my card and pay again. Well, they couldn't. Then the lady said to me, I told you so. What happened to the satisfaction guarantee? Total time spent in Sam's. 55 minutes. Kind of unhappy but I don't lash out at people. My sister on the other hand, if she were by herself, they would have gotten an earful. I mean, I don't like writing bad about any place, but come on. Don't make a customer wait that long. Most people would have lost it by now. Also, when you say 100% satisfaction guaranteed, doesn't that mean the customer should be satisfied? After this experience and the one in May, I feel like I'm not supposed to come to Sam's. Ever. It's a sign. read more

New regulations require curbside pickup where they bring it out to you. I waited for delivery for 35 minutes. I could have gone in and purchased everything in half that time. read more

I hate going here especially when I'm checking out. I can have just one or items in the carts to ring up. I go to self check out because the line is short or there is no wait. Their is always that cashier over my shoulder watching my ever move. I'm I not gonna pay for the items. Then just yesterday I let my son ring up my three items. The old lady cashier watched my son and I ever move. I had cash back rewards on my account. So I her I needed help she looks at me goes ( you need me)? Well duh I told her what I needed she asked to see my id since the register asked for it. She shares at my id then says ok I need to see your member ship card to. I'm like what the hell my id match's what's on the register when I scanned my membership. She looks at me and says oh it's to protect you. "Yeah okay" read more

Love Sams and especially love they have one closer to our house now in Papillion. We go to Sam's weekly to pick up a number of items and always get lured to buy things we really don,'t need but are such great deals. We have bought Pizza from Omaha West or the Council Bluffs store at least every two weeks for years. Their take and bake. Kids absolutely love it and it is a very reasonable price. However, the store in Papillion for what ever reason skimps on the ingredients. Often times the sauce does not go close to the edge of the crust...Sometimes an inch and 1/2 from the end. I posted some pictures on this Yelp page so you can see for yourselves. You can see in the pictures the lack of cheese. Come on guy's I am willing to pay more but don't skimp I feel like I need to go to one of the other stores in order to get a reasonably well made pizza. I would prefer to spend my money close to home. Otherwise, keep up the great work, love your store so much closer to my house. I am still a big fan.... read more

Sam's Club - Where's the cheese? - Wholesale Stores Near Me - Papillion, Nebraska

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This review was prompted by the store manager at 8146 in Omaha. We are having a surprise 50 th b day party and ordered a cake 10 days in advance. Arrived to pick it up about half an hour after it was promised and it was not ready. The girl in the bakery said she could do it for us in 20 min. Went back in 20 minutes and was appalled at what she was offering me! With the party the next day I really had no choice but to take it. I told her it was exactly what I hade expected! A rush job! During the time I was waiting. I filled out a comment card. It advised to talk to member of management. I did. Was just further disappointed as Stacy Garver thought it looked "pretty good" under the circumstances and walked away throwing over he shoulder that she would "take care" of the bakery. How sad! So 6181, 8146 cost you a Plus Membership. Be sure to thank Fat Stacy! Those memberships come easy right?! The best part is......well, see the picture! read more

Sam's Club - Hi Stacy Garver! Say hello to your little, grimy, neighbor for me! - Wholesale Stores Near Me - Papillion, Nebraska

This Sam's is a weekly trip for us and I never come away disappointed. It's well stocked and organized, and almost never looks unkept. The weekends tend to be a busier time, but if you come on a Monday night you can have the run of the place without the constant buzz of sample-givers and credit card offers. This is where I offer up one complaint: I can count on one hand the number of checkouts where I wasn't hounded to either upgrade my membership or get a Sam's Club credit card. They always tell me how good a deal it us, but if I really saved all that money and they didn't make a tidy profit from them, I doubt I'd hear about it. Keep up the good work and ease up on the pushy sales! read more

We had gone to Sam's club on Saturday and they had a sale on a minibike and we bought one. On Monday my husband was telling his coworkers about the great deal and one of them also wanted one. My husband called and asked Customer Service if they were still on sale, the lady asked him to hold and she would go check, after a few minutes she came back on the line and told him that it was a one day sale and no longer available. He had called an told me what they said, I was on my lunch break and in the area so I stopped in to check it out and they were still on sale. I made the purchase for him and told the lady that helped me and the cashier what was told to us and neither one seemed to care. This is supposed to be customer service???? I decided to call back and talk to a manager, first time I called I was asked to hold....after 10 minutes I hung up and called back. Again, asked to hold and hung up after 5 minutes.(Great customer service!!) The third time I called back she was laughing so hard when she picked up the line could barely understand what she was saying. I asked to speak to a manger and she replied.... do you want to talk to a manager or someone who cares to help you? So I told her someone that would listen to me. Curtis who is the food manager(?) took the call and he said that he would relay my information to the front desk manager so I really do not know if it was addressed or not. There are too many stores that are actually willing to help customers and not "PRETEND" to. I like Sam's Club but this is strike three and maybe it's time to look into Costco. People wonder why people do not shop in the mortar buildings any more and this is one reason why. Learn how to give your customers respect. If you do not like your job or not want to do what you are hired to do.....then leave. read more

The listed hours for papillion sams club on yelp page is wrong. The open at 10am not 7am.

Ok, but. Needs More staff at member services and food court.. other than that, not bad.