Clean and organized Sam's with friendly and helpful staff. I especially come here for the selection of ground beef. They have many different kinds and the prices are great. Even in today's crazy beef prices, I was able to get some 80/20 for $5 a pound. Not too shabby. I also got some jumbo shrimp - that was a bit pricey. $15 a pound. read more

Other than lots of christmas shoppers out now, I was able to get my 4 items, and get out. Slight hangup using scan & go, but staff member corrected issue quickly. read more

Sam's Club - Honey Almond granola - Wholesale Stores Near Me - Rock Hill, South Carolina

I called the Rock Hill store to check on availability and NO ONE ANSWERED THE PHONE! Wow! I placed several calls within a few hours and no one ever answered the phone. And the reason I was calling to check availability was because the last time I was in the store, the 2 items I came in to buy were out of stock. Obviously, the management doesn't care or is oblivious to the situation. I won't be renewing my membership. read more

I personally can never recommend the Sam's location. Because of the fact they're always out of items more over items in the café. I run a business and on a weekly basis we order at least 9 to 10 pieces at a time I came in today just to get one for the family and a few other things and they're totally out of pizza. The issue is they should just close down the café altogether. You have no pizza you have no cinnamon for the cinnamon pretzels and the icee machine isn't working. Miraculously enough, there's not a manager available to speak with so therefore you just short and all of the individuals that work at the café are extremely rude and in hospitable. Customer service is not in their vocabulary. I must find another location because this one isn't it. read more

I'm really surprised there are so many poor reviews for this big box store. Most of the poor reviews are really based on isolated incidents. I've been a Sam's club member for many years. I also have a CostCo membership and might go there more often if there was one closer to where I live. You go here because of the low prices on bulk sale products. When I go, I have a LIST of what I need. My plan is to get in/out PDQ. I mainly go here for paper products like paper plates and bowls, paper towels and napkins. Bottle water, chicken broth and occasional their chicken salad. They also have good prices on large pack of razor blades. Great prices at the gas pump, I use the Gas Buddy app a lot and the gas here will generally be .10 less than the next lowest around. They always have an on-site attendant to help keep the line moving. There is NO bathroom available at the gas pump. They also have a good deal on gift cards to local area restaurants and not all are franchise places. It's usually a deal where you pay $75 bucks and you get $100 bucks in gift card value. They also have a good size self-check out area which I really like. For those reviewers that have a problem with the customer service, don't go at PRIME time. Get your booty up out the bed and be there when they open at 9am on Sat or 10a on Sunday. Take your own reusable bags, that way you won't have to look for boxes on site. Don't be looking for top tier special plants at a big box store, go to a local nursery. I've also found their Customer Service desk to be very helpful and efficient. You need to bring your receipts. Don't expect to get special treatment because your dog ate your receipt, you're not in grade school anymore. Also, when you are leaving, don't stick your purchase receipt in the bottom of your bag. You will most likely need it as you exit. They want to SEE the receipt in your hand so have it ready. They a random check process where they will scan some items and check them against the receipt. I know it's hard to believe but there are ALWAYS people trying to game the system and steal products. It does slow down the exit line and sometimes they have two people with scanners but ANOTHER reason to go early. read more

Sams used to have everything I needed for concessions needs. Now I have to order items they are out of stock on constantly at other stores. For example. Hot Dog and Hamburger buns. They never seem to have any. This shouldn't be a problem. They also sometimes load the car but forget items. When I go back for them, they can't find them. It is getting frustrating. read more

Rude and disrespectful staff! After my experience this morning, I have to express my disgust. At 7:55am this morning, my grandson and I entered the store. I had an 8am appointment to have tires installed. It was 20 degrees outside. The staff member (Heidi) at the "Customer Service" desk told me the store is not open. I informed her of my situation. She again to me the store was not open. I told her I realize that. It's 20 degrees outside. I asked her what do you want me to do. Her response, "I want you to leave and come back in 5 minutes." This is not my first experience with the staff speaking with an attitude. It seems to be the culture there. read more

I am a several times a week shopper. I have always found the personnel very friendly and the shopping experience very pleasant. Their integration of their app, scan and go, and AI is excellent! read more

Although Sam's Club employees are sanitary about their sample stations I would not recommend their Cafe. If I could have given a review for only Sam's Club Cafe, I'd give them 1 star instead of 2. To begin with, they are sometimes out of straws and sometimes out of lids and when you ask them all they can say is there is nothing they can do (more like nothing they wanna do OR that the manager would allow them to do). The straw that broke the camel's back was when they had some wet packages of water packets near the drink machines and there was a roach (possibly a German cockroach) that was crawling under the water packets. I would have told the employees but I guess they can't get rid of the roaches just like they can't keep enough lids or straws stocked up. I won't ever eat at their Cafe again because I have roach phobias. So any place that has roaches I won't eat at because apparently they aren't sanitary enough to wipe down their food area or drink areas. Being short staffed is no excuse for poor sanitation. At least their sample stations are clean and sanitary. I should have taken a picture of the roach, but roaches scare me!!!! read more

I am giving this rating go the food / Togo area. I've been waiting right over 30 mins for a 10 min pizza. When a pizza was brought it was supposed to be boxed, but transitioned in transit to the heater over up front. A lady next to me asked to talk with a manager because she had an issue that was not being taken care of. The manager never came. I under that people get busy. It happens. Small things pile up. Fingers crossed next time it didn't take this long. It's not worth the wait. read more

Sam's Club - Receipt for time, location. - Wholesale Stores Near Me - Rock Hill, South Carolina

My least fav Sam's club!! Horrible customer service and less of a selection of product. They had no broccoli...huh?

I found a roach and 4 pincher bugs in my bag of potatoes. I'm literally freaking out because the roach I found was a German roach and those are really hard to get rid of once you get them.This is definitely not good. read more

Honestly I come for the deals but I stay for the free samples! Some times the sample ladies aren't very kind but I digress . Also best time to go is Saturday early afternoon read more

Moved to the area and I'm still a loyal Costco member but don't want to have to drive a distance every time we need our meats and other bulk items, not to mention they also have a gas station that is at least 0.15 lower than other stations around. That alone was worth the membership. They have an ongoing special that when you sign up you get back a rebate for orders placed online which was the only reason, I decided to get a membership. Had a Sam's membership many years ago when I lived in Florida but had a horrible customer experience and returned my membership. So far, I haven't had any bad experiences, but I haven't had any great one's either. It is always hard to find someone to help you when you need it. I do like that they have plenty of self-checkouts. I don't usually get a lot so it's a quick in and out. read more

Sams club business membership: So I had to go here; because of work. Otherwise we would be at Costco. Poor customer service- We wanted someone to check us out; but was directed to self checkout. When checking out, we received no help. Then when exiting, the employee was not friendly and he was on the phone! Samples- minimal stations, lacking staffers, poor engagement with costumers Milk- expired in three days and it cost more than other places! So glad I have Costco! read more

ok, so I like this place. But if you going to sell plants and then not water them so they look dead....dont sell plants. I hate to see nice plants dying. I bought one and then saw one alive in a nursery for 5.00 more the same day. I bought it because it was the last with leaves and could not bear to see another one die. How much time does it take to water a plant? read more

The store is what you'd expect from a Sam's Club and seems clean enough. The problem is that they don't enforce mask wearing or social distancing. Honestly, I haven't seen so many people without masks on since the start of the pandemic. It takes a special kind of stupid to jeopardize the other shoppers, the Sam's Club employees and their own families. read more

This is one place where you can bulk up even if you're not into fitness. See what I did there? Ahh, never mind. Sam's Club is a great place to purchase goods in large quantities at good prices. As well as electronics, pharmaceuticals, vision services and goods, tires and batteries. It was nice to experience a brand new club. I normally shop at the Pineville club. It took me a while to find what I was looking, as this club seemed to be layed out completely opposite of the aforementioned South Charlotte franchise. But, I'm sure after another trip or two and I will have it figured out. I did not run into any computer issues such as the 1st reviewer talked about. As far as the VISA card complaint, I've known that for a long time. It's always been that way with Sam's. Remember this rhyme if Sam's is on your 'to-do' list: "Before you show just know VISA is a no-go!" They usually have team members around several stations making samples of specific food product. The one thing I don't like are the vendors around the aisles trying to peddle their products. Sam's is also a good place to pick up an inexpensive lunch that includes a hot dog and soda combo or slices of pizza pie. read more

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I have been to Sam's before and loved the bar code scanner they have on the Sam's App. It saves a great deal of time from waiting at the checkout line; however, the app doesn't always work, such was my experience today. Additionally, when I asked an employee for help finding something, they had to go ask someone else and didn't seem to have any knowledge of store items. Having said that, all the employees we came into contact with were friendly, and the bathrooms were seriously clean!!! read more

If it wasn't so close to home I would have signed up for Costco. I pay to shop here, so I should not be acosted while coming in & leaving, by people selling cellular phones / service and gutters/home improvement. One time the lady trying to sell gutters (maybe replacement windows too) was snotty when my husband and I nicely said we weren't interested. The last two times we shopped there the app didn't work. We scanned all of our things only to have it not process our card. The card worked perfectly at check out. I like Sam's because it has bulk items and cheap play clothes for my son but at the end of the day, it's still Walmart. read more

Great location, great parking. But it's a big box warehouse club. There is a Target and Wal-Mart within a mile. You don't have to pay a membership fee at the alternatives. Sam's Club can sometimes have good deals, but they have a tendency to make you buy wayyyyy more than you really need. We end up spending too much here, so honestly we shop at Target for most of our household supplies. read more

Sam's Club - Sam's Club in Rock Hill - Wholesale Stores Near Me - Rock Hill, South Carolina

My friend and I stopped in for a snack so this rating only reflects the food court experience. There was a long line but it moved quickly. We ordered a soft pretzel and breadsticks. The pretzel came out right away and was good. We were told it would be a 5 minute wait in the bread sticks. We waited for 12 minutes before they were brought to the counter and they were burnt so we could only eat the fee on the inside. We didn't think they were very good and were on the greasy side. Hopefully it was just a fluke so I will try other items from the food court in the future to give them another try. read more

Sam's Club - Wholesale Stores Near Me - Rock Hill, South Carolina

There's a lot stuff you can buy in bulk. Then it's also nice because they used to give samples as well before COVID and it's a very warm place because of the friendly staff read more

I have always been a faithful Costco member but since moving back to Rock Hill and having the convenience of Sam's Club pretty much in our backyard, how could I not try them out. Especially when it saves me a drive to Charlotte. Hmmm...a 5 minute drive or 30 a minute drive? You choose! I have been very happy to be a member of Sam's Club! I am not the biggest Walmart fan so I was worried, but fortunately Sam's has a much different clientele. I don't frequent as often as I should but when I do, I am very satisfied with their prices and the cleanliness of the store. read more

This specific Sam's club has terrible service. Cashiers: They have no sense of urgency. Some of them are just sloppy and lazy. Food Court: When the lines are long, there is always just one person working the counter. The only positive thing I can say about it is the Older lady knows exactly what she is doing she handles business. The younger lady has a TERRIBLE ATTITUDE. For example, I had bought a pretzel and it was extremely undercooked. I go back to the counter and tell her I want to swap out another one . Then she tells me, you need to bring it back sooner. WTF? She went back to the ovens to put one in. She was lucky I didn't throw the damn pretzel at her. Membership: HORRIBLE CUSTOMER SERVICE. SLOW AS MOLASSES. They need to carry more organic products. The only think I like is the store hours. They close at 8:30 on Saturdays. read more

Had to buy salad items this evening for work tomorrow. Store was very clean and all workers were very polite and helpful.

My friend asked me to take her to Sam's club . So she could get a membership from Groupon. It was 25.00 for the whole year plus a take a bake pizza for free. After a 30 minute wait to get her card. She got the card but no take a bake pizza. Must come back in 72 hour's. Sam's club get it together. After over 8 people in line at membership desk. A manger should have been called to get help. Don't pull the man from the desk to cover the door. Wow read more

I owed a convenience store for many years and used Sams in Pineville NC with all good experiences. $1000 - $3000 Weekly. They opened a Rock Hill SC location. I have experienced many problems at this location. The only reason I still shop there is location convenience. They stock an item for several months then you cant find that item anymore. Not talking about specialty items or seasonal I mean staples such as rice. For awhile they will carry a certain brand then suddenly can,t find it anymore. Country Gravy mix used to have it, no more. Now I have to go to BJ's or Pineville Sams. I could site many more similar items. Planters nuts, peanuts or mixed no longer carry. I bought a big can of peanuts their replacement brand (Members Mark) Ate two handfuls Tasted like a open year old container of peanuts (Terrible) Trashed. I decided to try the Members Mark mixed nuts. Not much better. It seems that Sams is replacing all the name brand with the Members Mark (Sams Brand Name). All, off brand seconds. I don't mind a Food Lion brand occasionally But I realize that when I buy the off brand or store brand Green beans I will quite often also get stems and other trash in the beans. But at Sams that's all they carry is the Members Mark store brand. Opened a credit card account took over an hour at customer no service. Finally had to cancel because or their billing errors. I own house dogs and I would love to take my dog into restaurants and to the grocery store. But I realize that it is not appropriate. And I whole heartily accept the service dog at restaurants ect. They preform a function that the owner cannot. Seeing, balance ect. A Pomeranian does not preform this type of service. Just the other day a women was at the bakery at Sams talking to a employee obviously a family member while petting her 5 lb dog in the grocery basket. The women should have more respect for other customers and the Sams employee should know better. I have eaten my share of dog hair no doubt But my own dog not someone else's. I see this happening everywhere now days. Store owners need to know or should know that there is a difference between Service Dog, Emotional support dog and Therapy Dog. Only the Service dog is allowed in restaurants and then if the Service dog is not behaving the owner can be asked to leave. Check the ADA reg. Sams management should know better and if they don't or ignore the rules they need replaced. First review ever Sorry for the long rant,has been building up read more

SAMs doesn't take Visa credit, which is ridiculous, and they don't advertise that until you swipe and are denied... This particular SAMs always has computer issues as well. The past 2 times we've been in the store, the computer system has gone down and they've only taken cash... Yes it's a new store, but there's no excuse for this when you're as big as you are. Not to mention, not many people carry big cash with them anyway, especially when they're buying in bulk. It's a nice store, new and clean, but they need to get their technology straight. read more

Worst experience ever! I ordered a tire over two weeks ago and have called multiple times to see when it will be coming in. The customer service women were rude and lazy took them forever to get up and walk over to the auto section (which is less than 20 feet from their work station). I still have no received my tire and will be taking my business else where. I'd much rather drive 30 min to Costco where they actually care About their guest. read more

Not impressed with this store, stood in line for over 30 min on a Tuesday morning before Thanksgiving to get my card made. They had only one lady working the desk. This time of year they should be better staffed, to accommodate more patrons read more

I absolutely love this Sams...its by far the best I've ever been to on the east coast. Cashiers are always polite And friendly. Great deals on everything read more

Club membership for sams is unfair. I have had the same Membership for years now it is worthless. I definitely will be joking Cosco today

I needed to get help with my business membership. Our office membership coordinator submitted my renewal late so my card expired. She instructed me to go to membership services and get a new card. When I went to the store today, the membership manager was less than helpful, acting as though I interrupted his day. He was very condescending as I ask questions. Needless to say, I left without a positive experience. Guess I will stick with Publix read more

I Waited for service for over 15 minutes at the tire department but was passed over for someone who just came in but was closer to the attendant than I was. When I complained it was ignored. I then complained to everyone who worked there on my way out the door. I called and complained to an assistant manager and she was to have the manager call me the next day. Three days later he called and added fuel to the fire by being condescending and arrogant and continuing to call me Mr. George after I repeatedly told him to quit calling me that. Mr. Marcus must have been a grammar school teacher but I'm no grammar school student and I prefer to be treated as an adult. As long as he is manager I'll go elsewhere. This was June 2016, my first trip to Sams since Dec. 2013 when the store was evacuated for a fire but all exits were blocked but the front main exit. Needless to say, my experiences with this store has been absolutely abhorrent. read more

Absolutely Horrible service. This review is for the tire shop and I will stick to it. Worst experience every! Stay far away. Two employees working, I mean taking up space. Started off with 2 hour wait which I was fine with. 5 hours later still waiting!! Same vehicle on the rack as when I checked in. Zero tires installed. I was told I had one car in front of me getting 4 new tires. Let's do the math that's is an hour and 15 minutes per tire. A trained monkey could change a tire faster then that. I will not waste my breathe on how I really feel. I wish I could give them a negative star. read more

I just love Sams. Everyone is always very nice. Never have a problem checking out or waiting for anything. Usually use self check out but when I do have to go through the line I have never had an issue with any of my cashiers. On weekends I do believe they should have more lanes open. Other than that I love this store. read more

Why is everything higher here than at Sam's Pineville? IE Milk, over $4.00 per gallon. I would guess it is because there is no BJ's or Costco nearby. read more

I ordered 2 TV's first one was delivered broke and I was able to go to the store with it and return it for a full refund which was pretty quick. The second one was delivered damaged by fork cliff. I refused to sign for it and it went back with the shipping company. It took over a month to get my refund and I complained to a supervisor and they were suppose to give me a $25 credit towards another purchase but I never got it and I had to file two email complaints with corporate and no response from anyone and no help. I wont be taking my business to Sam club anymore. I have had enough. I never got a TV and I am very disappointed! Happy Birthday to me ...yea right! read more

This store is smaller than the one in Pineville, thus does not have the same inventory, which is a minus. The geographic area that it covers is much larger than the Pineville store and the next closest store is 50 miles away. The service desk is at the exit, and the line for the service desk spills out into the line to exit, making it a hugh bottle neck when the store is busy. This was poor planning on someones part. The receipt for your purchase comes out near the floor at the registers, making you have to bend over to retrieve it. Poor design. The cashier should have to hand you the receipt. The quick check out line will not take a check, only credit card, but not VISA, or a debit card. Where is the customer service here. The people working there are all very friendly and will try to help you find things. read more