Had to grab a few items and some flowers for our final SEPAC meeting of the year because we were recognizing some amazing teachers in our district. Today, Sam's was crowded and I knew exactly why, Memorial Day weekend. The store stayed fully stocked and ready to serve their customers on this busy day. Sadly, this store wasn't as hospitable as the Ontario Club was the other day that I went. They could definitely work on their customer service and interaction with their customers when on the floor. Not one single employee said hello or offered help. I grabbed 3 bouquets when shopping. I loved that they had patriotic arrangement too. It shows respect for our fallen soldiers. If you're looking for flowers that are affordable and beautiful consider grabbing them from Sam's Club. read more

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I'll stick to COSTCO Next time ! I had a drive-up pickup scheduled between 9-10 AM, and it was still not ready. I waited in my car for over an hour with all my daughters, including my newborn. I tried calling multiple times no answer, and one call was even hung up on. I ended up having to go inside with all my kids just to get an update, and what I noticed was frustrating they were completing smaller orders first instead of going in order. Very disappointing experience. I chose pickup for convenience, but it ended up being more stressful. I do not recommend. Next time, I'll stick to Costco and spend my money there. read more

My sister and I weee just racially profiled upon exit. There's two receipt checkers. as we approach, there's two families in front of us. The checker on the left was checking someone already but the old lady on the right wasn't busy. She told both of the families in front of us they were fine but made my sister and I stop, to check our receipt. Very rude, and nasty attitude, also very slow at her job. She can't count and got irritated when I told her we had 8 towels. read more

This is by far the worst Sam's Club I've been at. I waited 25 mins in line bc the soft serve machine was not working well . The food court is always filthy, employees throwing pizza under the lamps, the soda machines don't have syrup, the condiments not stocked and always check your fruit and veggies that can have mold on it read more

Sam's Club - Look at the pizza - Wholesale Stores Near Me - San Bernardino, California

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Kira in Tire and Battery and all the folks in that department overall are awesome. Unfortunately got unlucky and had to come back twice in the same week because of 2 unrelated issues with my tires. They all took care of me and got me back on the road same day. Amazing customer service and good people. read more

This deserves no stars As a customer, I had a very uncomfortable experience. I later learned that two employees had developed a personal relationship while working there. One of the employees knew I was the spouse and had interacted with me in the store, which made the situation especially upsetting. From my perspective, the personal relationship appeared to affect professionalism and created an uncomfortable customer experience. I hope management ensures employees maintain appropriate professional boundaries while on the job. Her name started with a M and she works with the hotdogs she claims to be the "manger" but I highly doubt a manager would be sleeping with one of her employees; Because of this I will be canceling my membership. read more

Twice I have waited in line for my purchase only to be told that the scotch I'm Purchasing will not scan, and I can't buy it. The first time, last April, I was told it might be a recall. The second time, 2 weeks ago, I was told I just couldn't purchase it. I asked for a manager this last time and waited and they never showed up so I ended up leaving. I was back at the store on Monday and and saw that the scotch is still being displayed and looks like it's being sold. Why is it still out if it isn't able to be purchased? I looked for someone that I could speak to and of course no one is around, but I am sending a picture of the item that was taken on Monday, so maybe Sams can get their situation together here and avoid customers having to not purchase something after waiting a long time in line. read more

Sam's Club - Members mark scotch - Wholesale Stores Near Me - San Bernardino, California

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Follow up from my May 2025 post. Nice fix Sam's club. Went in today, did the scan to go, when it was time to walk out. Noticed these detectors, walked through them stopped at the First Lady worker (thought I had to still stop) but she said nah, "your good to go". This sped up my shopping experience and made it a better in and out stop. Good job! Took away 1 star, because I got there at 10am when they just opened and most of the carts were out in the parking lot still ‍ read more

Sam's Club - Metal or items detector inside Sam's now - Wholesale Stores Near Me - San Bernardino, California

Came here for some dog food on sale and found so much more. They have great ready made stuff for parties & weekday dinners. Found some great weekend lounge wear & fluffy pillows by serta. Hubby checking out the tires prices too. Recommend coming here for great price items. Staff is happy & friendly also. read more

Sam's Club - Wholesale Stores Near Me - San Bernardino, California

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The Reeboks I got from here are pretty good but the toe area feels weird. They actually feel nice on a cruiser board. read more

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Hello went into sanbernardino store looking for an item on sale ofcouse on sale but none on shelf went to customer service spoke to Angie she stated 10 in stock sent us to section b13 checked could not find any there came back to customer service she called merchandise supervisor told him says 10 in stock was a Ninja slushies no machine price $209 Chris Calobe did not even try to check I went to section b13 again keep in mind there were zero customers at customer service desk and the main merchandiser could not even take a moment to assist the customer so next step was to go down the street to Cosco and purchase same item see attachment terrible customer service from all at Sam's Club hope this message get to anyone else looking to purchase this same product from john read more

Sam's Club - Here is purchase is same item from Cosco - Wholesale Stores Near Me - San Bernardino, California

Cheapest Gas, my son gotten here at $3.95 a gal. Came to purchased & installed 4 Pirelli Tires. Had a special and 5 years warranty. My son and I price around. Sam's had the BEST deal around. So I made an appt with Kera yesterday, thank goodness all 4 tires in stock. Came in this morning and was helped by Escobar. He had problem with computer to received our gift card payments and what I observed he asked helped with his colleagues Paul. LOVED that Paul assisted Escobar and solved getting the payment. What Excellent Teamwork afterwards informed us an hour wait or when finished sooner they will call my son. Less than an hour called my son car was ready. Since we were tempted for there hotdog combo for $1.50, there creamy vanilla yummy ice cream $1.00 and $1.00 hot cinnamon pretzels. Had to make time to eat. Sooo affordable LUNCH Ever! Thank you Sam's for keeping affordable price on food, groceries, gas, tires & batteries. Worth traveling to ANY Sam's Club. Especially at this location:) Thanks Paul for explaining how Sam's warranty on the Pirelle Tires. My son and I truly appreciate your Exceptional Customer Service!) read more

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This place has gone to shits. The store looks better. But everyone looks unhappy. The management team is not friendly at all. You never see the club manager on the front or sales floor. The other club manager before this one was always seen helping her employees. Friendly to the members. You can approach her for anything she would take care of it. Someone in Bentonville needs to look into this. read more

Every. single. time. I use curbside, The wait is OVER 30 minutes. You're better off parking, walking in and getting your stuff. It's not convenient at all read more

This Sam's Club has failed to deliver my order on several occasions. Some are time sensitive items. You can't call Sam's Club because no one answers the phone. Customer service by phone or chat is nonexistent. I switched to Costco. They also have better gas than Sam's because they sell top tier gas, Sam's doesn't. read more

Sam's Club - Member's Mark Sharp Cheddar - Wholesale Stores Near Me - San Bernardino, California

We were very pleased with the customer service that we received today. The store manager Chris was very kind and made things right. I noticed some items were not displaying the correct prices. Veronica immediately went with me & corrected the display prices to match the app price. We truly appreciate when companies go out of their way & truly listen to the customers & do the right thing, even when it takes extra work for them. read more

Customer service is way below standards. Tried doing a return and took over an hour in line as there's 2 ladies by the name of Tisha and Janina Honestly they spent over 30 minutes talking to customers talking about personal topics and sharing pictures instead of helping other customers with the returns. Terrible management in this department read more

Sam's is my go to for most things from groceries to children's play clothing. Good prices on eggs, fruit and staples. Love the convenience of self checkout through the app. Try walking through you'll love it! read more

Lots of good stuff cheap but quality products. I go here at least 4 times a month. Nice!!

Basically your run of the mill Sam's Club. Prices are rising, and the wholesale discount isn't really all that nowadays, so I mostly come here for gas and the occasional deal. When I did used to buy some groceries here, they weren't very high quality, especially at prices that aren't particularly special. Gas station frequently has pumps undergoing service, but nothing that causes a huge delay. Inside, the machine that dispenses samples often breaks down or runs out of samples. Super busy inside, so expect to be bumped into a couple times. It'd be nice if the parking lot was looked after a bit more. There's been broken glass around on several occasions. read more

I was a member for many years. I left when i had continually asked them to get more organics but it didnt happen. Went to Costco. Now i heard theres a $15 membership, i came to the San Bernardino store. It looks terrible and depressing in there. It was dark in there, one or 2 organic items, some of the areas look smaller and wore out looking. Very depressing in there now. read more

The pick-up process is the worst. I've had to wait almost 2 hours on multiple occasions. It has gotten increasingly worse since December. At that point, I could've gone into the store and picked up the items myself. Need to hire more people, the staff is working extra hard. It's hot out, and hope they're provided with beverages and earned breaks. read more

My wife wanted a crest toothpaste that is on sale but seems to be available at every Sam's with exception of the closest one to me...I went in on Wednesday for an eye appointment and saw that it showed available for pickup. I couldn't find it but fortunately I received help from a professional knowledgeable employee named Miguel. He saw that the system showed nine was in inventory and he told me to be patient. He went to dig through all the pallets looking for nine individual boxes of crest toothpaste. Unfortunately he couldn't find it but I was so grateful for the effort and great customer service. Miguel's attitude is invaluable, just something you can't teach. read more

Sam's Club - Wholesale Stores Near Me - San Bernardino, California

The pick up needs to he better figured out, carts are completely taking over space 13, the car next to it is a rude price, no one is in the car, they only have 1 lady getting the orders prepped for the guys to get out, this is a total shit ahow. They need to hire more people for this, it's ridiculous. read more

Sam's Club - 14 is a car with no one in it and 13 is filled with carts. - Wholesale Stores Near Me - San Bernardino, California

They pulled Nature's Twist zero sugar for no reason I bought 3-4 cases at a time and it was a good seller but just randomly discontinue carrying it. Cancelling my membership. Not a fan of relying on them carry something I line then boom it's gone. read more

The customer service is in desperate need of improvement. While in the store when I ask for assistance several employees act as if I am bothering them to ask a question. When we go to the fuel pump the app doesn't work after waiting in line for 30 minutes. We go to customer service and they tell us they no longer issue cards, if there is a problem with the pump just talk to the customer service representative at the pump. After waiting another 30 minutes in line same problem at a different pump. I talk to the customer representative and they have no card and walks away still chatting on her phone there are no bar readers only card scanners at the pump, but they don't issue cards anymore??? We go back in to complain and all they can say is "sorry to hear that " read more

I had a party disaster when Sam's Club cancelled or allowed the delivery service (door dash?) to cancel my 9 large pizza order and only deliver the cupcakes and cookie order. All items were ordered on the same order. the female delivery team arrived with the bakery items only and did not speak much english. I showed them the pizza order and they " no pizza ". I tried over and over to contact ANYONE at the store and no one answered in any department. I had prepaid a $20 tip which meant that the two ladies received the whole tip amount. I had to rush around finding pizza for immediately delivery and spent twice as much! And now it was late! How could they allow the pizza order to be cancelled!!! read more

Great selections. Should have more cash pay registers. Not all people have debit or credit cards or would rather pay in cash. Long lines with only 2 or 3 registers for the amount of customers. read more

This is the worst Sams Clun I have been to. I go to the San Bernardino location only because I also visit my family while I am in the area. Over the years, the San Bernardino Sams Club has consistently gone downhill. I have been to other locations (Santa Clarita, El Monte, Southgate, Glendora and Long Beach. The San Bernardino store is the worst managed one. Staff are rude and unhelpful ( that is if you can find any staff on the floor), the store is not well kept and the merchandise is haphazardly arranged. They claim their Scan N' Go is faster but the time you save at the register you lose at checkout. Checkout is no different than if you pay at the register. They claim the items have to be visible to the overhead scanner to enable you to leave without having your receipt checked but that is not true. They send me surveys to fill out after each visit but I don't think anyone reads my comments at Sams Club HQ. Now I know why they will never catch up to Costco. It was only a few years ago when Sams Club closed over 60 locations. Have a feeling more stores will be closing. On a separate note, in general, Sams Club prices "used to be" cheaper than Costco for identical products. Not any more. Not sure why I even maintain my membership ? read more

The club is okay I've never had an issue my only complaint is that of the cafe they take forever. There is no sense of urgency from the staff and it's always just one associate at the register assisting the members. Sams do better! read more

Don't do curbside. Waiting almost 3 hrs and then store closed at 8pm. Came the next day after work and waited another 2 hours to get my order... please hire more people to do curbside or stop offering it. read more

Absolutely ridiculous... I spent a week calling the customer service line and no one picks up... my mom lost her purse and me and my daughter ended up having to go to the store on my day off. When I asked if they had the purse they said I had to talk to Sabrina. They told me that Sabrina was on break and I had to wait so we shopped around and bought some stuff. When we got to the front and asked again, a couple associates tried to ask her and she gave attitude to them. I had to finally go up to her and ask she gave me attitude and dismissed me saying they didn't have the purse... didn't even check to see if they had it or not. Extremely rude. read more

WOW!! what a great visit! from the cafe to the guest service, the staff all the way through were sweet! ample selection and the return of halloween seasonal items was exciting! the pizza is phenomenal and the line for the cafe was so short when we came! pizza was hot and fresh and ready right as they had quoted me. the pickup was quick and easy and the staff were nice and recognized me! so great! there was completely no line for the guest services area and they processed our refund without a receipt. i was happy with an exchange but a refund was even better! great experience! through and through everything was perfect! read more

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This location is always clean, well stocked, and the produce selection is good. The employees are friendly and helpful. Tonight specifically, it was my first time trying a "drive-up pick-up" order. I didn't want to be an inconvenience, but they looked very busy/backed up. So rather than waiting, I asked if I could just pick the items myself and simultaneously take an order off their plate.. Eric was so friendly, so helpful. I ended up being more of an inconvenience rather than lightening their workload, so I apologized endlessly but Eric and a couple other gentlemen were so nice, reassuring, and friendly. I normally shop myself using scan and go which is awesome. I LOVE when they have the "alcohol for Scan and Go" checkout lane open, but sometimes it's closed. read more

Went to the gas station at this store, the first pump I pulled up to #11 would not reset to $0 after I entered card and debit..it kept saying lift the handle, etc I did this, it still would not reset. I then went to a different pump, #7 since I could not find the attendant when at 11. This time, after entering my stuff, it said "pay at the pump." Long story short, I had to search for the attendant, who was holed up in the hut eating. (We all need breaks) This woman was zero help! She knew nothing, had no advice, except telling me it was my cards..no ma'am, I tried TWO cards, (debit and credit) and neither worked. I told her its not my cards its your machine. She told me I needed to go in the store and get a temp membership card amd maybe that will help! Really?? (I was using the app, which is usually pretty on point) Luckily I had my hard copy card and used that, which worked. My issue, this lady did not care, she was dry and rude. If she thought I needed a hard copy membership card to fuel she could have swiped her master-membership card like they do at Costco, but to tell me all my payment cards weren't working, as if I was broke and to go inside....really? Bye Felicia! P.S., someone else was looking for her about pump 11!! Get it together lady! read more

Not much to report. We are here all the time. Did ask for help, and the employee pulled out his handy dandy pocket phone, and that is when I spotted the product that I was looking for. This gentleman didn't say a word, well, he didn't have too. We stood in line, got checked out, and left. The store was clean, the staff did their job, all is well with the world. I did notice that a 25 lbs bag of rice is now $15, when I used to be over $20. Why are people so quick to complain, but, are slow to give praise? read more

Sam's Club - Wholesale Stores Near Me - San Bernardino, California

Sams delivered a 65" Vizio TV was 3 days late from original ship date. I got from Sams and Fedex that on the truck on it's way. Well finally showed up 4/6 12:30 the box was torn open and when took it out of packaging the screen was cracked you can see on bottom corner it was dropped FedEx special. Now tried to get with customer service to have it replaced and I have been on the phone trying to get this done at online customer service and at the store level. I pushed to talk to manager and no call back, I'm now on with Sams Club help for 18 minutes. I guess will return at store ugh read more

Sam's Club - Screen cracked - Wholesale Stores Near Me - San Bernardino, California

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Beware I do not recommend anyone anyone going here for headlight restoration. These are before and after photos, they took off a bunch of paint on the top of the headlight. It's gone now. read more

Sam's Club - After headlight restoration. They took paint off and still as bad as it was before I had service done. - Wholesale Stores Near Me - San Bernardino, California

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Needed an office chair and gamer chair. Found a Serra office e chair for the reasonable price of $124.9. The gamer chair was a bit more then I wanted to pay, so I'll wait until it goes on sale. Picked up the chair and will be sitting comfortably at my desk by this afternoon. LOL Love the self checkout convenience. In and out of the store. Nope. Spoke too soon coz the teens wanted to get something to eat and drink. LOL read more

Sam's Club - Found what I wanted! - Wholesale Stores Near Me - San Bernardino, California

Recently signed up due to some good offers but haven't had much luck at this store. The topper of this nightmare was when I purchased a new pair of glasses. Thought I would get a good deal due to a wholesale price. Well no discount here. I was suppose to have transitional in my glasses but supposedly the tech didn't charge me for it. Also the frames were suppose to be $40 or $50 less too. I wished I took a picture so I could show it was less but I didn't because the price sounded about right when she tech quoted & rang me up. Which I paid for the whole thing prior to picking up the glasses. Unfortunately I didn't look at the receipt until after I called regarding my transitional lenses. The first rep told me I had to come in for the refund at first since I didn't receive them. But when I asked to speak to the manager about coming in it was oh you weren't charged for them. I don't feel like it was the truth and my husband is having emergency surgery and I live 50 miles away and I thought it would be an easy call in and I can credit your card back since they could see i did not get what I purchased. Long story short, I will not be returning and will not purchase any glasses again from here. If they would've gotten it right the first time and been considerate of my situation it may have made a difference but they did not even try. I guess dropping $500 down on a pair of glasses isn't worth their time nor do they care to have a returning customer. I was going to buy my husband and I new pair of sun glasses after his surgery but I guess I'll just go somewhere else. read more