I called and left them a message at 1:30PM today, they responded at 1:52PM. They arrived at approx 2:30PM and finished the job at 4PM. Efficient and Effective!
I had a small leak from my electric hot water tank (we had moved in 7 months ago into this 6 year old townhouse- and noone had lived there before).
Luckily I was able to spot the small leak with our drain pan.
Sam came in with an additional guy, Corey. They assessed my problem and unfortunately it was not a faucet leak but an actual hot water tank leak- meaning that it needed to be replaced.
Sam went to get a replacement tank while Corey drained the tank and removed all the piping, etc. so that they could replace the tank right away. They were an extremely efficient team.
They walked me through every aspect of what had went wrong with my tank ( possible wear and tear, and there were signs of rusting as well.) and the entire installation process. They were both professional, friendly and provided me with a great experience.
Sam has a strong A+ BBB rating and he also a contractor for Fortis BC, he tells me that he is licensed for gas and plumbing and I am impressed and very confident in his work.
They also told me that other plumbers do charge extra for week-end work, but that they do not. They also received a few calls during their job- this did not take their attention away from my job but does show that they are fairly busy- and for good reason!
I strongly recommend Sam's Plumbing and Heating. He demonstrated great care and a high level of knowledge and professionalism.
If I have any future problems with plumbing or heating, Sam will be my go-to guy! read more