Worst wig store I ever bought from. I proceed to return two wigs and to receive my money back so I can get the correct color wigs I wanted. When I purchased the wigs it was free shipping. So I had to pay shipping to return the items not only that they deducted 20% for a restocking and charged me for shipping again!!! I have yet to call the manager and demand a full refund or have my bank force them to pay me back in full. Terrible decision to even purchase from this site. read more

I ordered 10 packs of kanekalon hair for synthetic dreads. Then I looked at the reviews. I was terrified of being ripped off or not receiving my order in time, so I called customer support and asked about it. They said they had my items in stock and shipped my package. Also the woman I was talking to sounded quite rude. I still wasn't too sure since most reviews are bad, but surely enough, I got my package in a couple days and everything was there. read more

I ordered two wigs based on the picture representing both wigs but when I opened the boxes they were nothing like the picture. Both wigs was very stiff and looked brittle. I contacted customer service and basically was told there's nothing they could do except me returning them. She said the wigs were old and that's why there were marked down. I tried to explain my issue is about misrepresentation and not the fact of the price reduction. What I received was not what's pictured on line. This is total FRAUD. There's no way to examine an item on line and there were no info about this business is buy OLD OUTDATED wigs and selling them as new products. I did not return them because it wasn't worth the postage and restocking cost. BE WARNED about ordering from this company. I've learned a valuable lesson. There site says 110% CUSTOMER SATISFACTION, but now you know that is not true. read more

If I could give zero stars I would!!! Literally the WORST customer service ever!!! I'm 29 years old and this is my FIRST time EVER writing a review, that's how bad and rude they were. The so called manager at that!! read more

Do Not Order from them!!! I paid $50+ for 2 day shipping but they can't use a service that would deliver on Saturday or Sunday for $50? Instead deliver it 6 days later on a Monday!? That's what all that extra shipping money is for to use a company who will get it in 2 (ok 3 with a holiday). Oh and the hair I ordered was not the hair ordered but sure enough it's under order history as. And the product I ordered is now not in stock? Boo. I won't even waste my time sending it back. $150 lesson learned for trying to get hair for cheap online. read more

I'm not happy with delivery time for my most recent order. Initially I blamed Sams beauty.com. But after further investigation, I feel like it may have been the Postal Service. read more

DON'T USE THIS COMPANY!!!! I spent over a $100 for a lace front wig. The day that my wig arrived I tried it on and it was too small. I contacted sams beauty the same day and let them know that I wanted to return the wig. They told me to request the return online and they would contact me in 1 to 2 days. After 1 day they emailed me and stated that I could not return it because I tried it on. I advised them that this was not stated in their return policy. AGAIN, PLEASE DON'T USE THIS COMPANY!! read more

Run in the other direction. This website is a scam and their customer service is the worst. I will never order from them again.

Delivery was very fast,but the item delivered was very different from the one ordered online.Some misrepresentation of product information to make it very appealing online only to receive poor quality hair weave.It wasn't cheap either. read more

HORRIBLE. The entire experience was horrible. There was an issue with my order and their customer service rep was rude and accused me of lying about previously ordering from them before. I will NEVER order from this site again and if you don't want to be met with rude and nasty attitudes you shouldn't either. read more

Rudest customer service ever. Dishonest staff! HORRIBLE QUALITY HAIR! It would be better to sneak up behind a horse and trim his tail and glue it on your head then ever purchase from this merchant. Horrified and was embarrassed to been seen in public with this crap. I don't even think the box was sealed or new. Made no sense. Back to hair extensions from China! And I doubt Vivaca A Fox would be happy to know her product was being so severely misrepresented! read more

I generally do not write reviews, however this company does not care about customer satisfaction. The first time I ordered there was no problem. The second time I ordered was during the pandemic, Christmas and the 2020 presidential election. All having postal delivery issues. It took almost 4 weeks to deliver my product, which was not the issue, understandable seeing all that was going on. When I did receive the product it was not the color I wanted, however I wanted discuss with my hair stylist to see if we could work with it. Well, she said no and I ordered the correct color, I really didn't think it would be a problem in returning. The policy states 14 days from delivery, which I missed by 9.5 hours. I thought 14 days from Jan 2nd was Jan 16th, to my surprise it was not - it was Jan 15th. I also assumed that with all the delivery issues I would get some grace, apparently not. Josephine informed me "they have no control over my state" regarding the time it took to deliver, she was the Supervisor that reported to no one, oh except the owner of the company who's name is Sam no last name. Josephine doesn't have a last name either. The only way to complain was through customer service, which Josephine is the Supervisor or email - which I have no idea where the email goes. The product is OK, not the best but sufficient. Everything works fine as long a you don't have a problem. I would only recommend if you can only get your item from this place. I would give less that one star if possible. read more

I've ordered from them a few times and always got exactly what I wanted in great time, but this time around after placing an order where there was a mistake an item added that shouldn't have been, I contacted before the order processed, I was told they could do nothing to remove the item and give me a refund, what a shame I feel like they definitely could have, just didn't want to give a bit extra effort to help a customer. read more

Okay so I ordered the hair on Feb 4 and the hair processed for 8 days !! Can you believe that so I contacted them almost every day until my hair was in their shipping department , I just received my hair today after 13 days , it only took 4 days to ship including a holiday in between but I will not be ordering from them again read more

"My go to spot for the latest fashionable accessories & quality hair". Sams Beauty is affordable, and they ship really fast. I ordered a Lace front wig & 3 pair of Basket Ball Wives inspired earrings (all together came up to $45.96 with shipping) on 10/26/11, and received my items on 10/29/11. I was really impressed. Everything was nicely packed, and the wig was beautiful. Will be ordering again soon. read more

If I could give them company 1 star I will. I usually go with EbonyOnline, but they were out of stock with the hair that I need. Their shipping is horrible. If you order a package on the 1st, please do not expect it to move until 7 days later. Shipping takes forever. The lady on the phone told me I could not cancel my order. Well jokes on her, I paid with my credit card and cancelled via my credit card company. If I get the hair, I may just use it in a firepit or donate it. I see 1,000s of soldiers and their wives a month. Guess who has a board in her office with a blacklist of companies listed. You bet SamsBeauty is on that board. I have saved 100s of people from this company. I don't care if they don't ever go out of business, as long as the soldiers I work with are not using them. then I am satisfied. read more

If I could rated anything lower than a 1 star, I most certainly would've. This is horrendous company, with abysmal customer service, especially their "supervisor" Kenisha/Kenitra..whatever her name is. She was condescending and patronizing about my order that THEY messed up because THEY don't know how to proof read and because THEY don't know that words mean things. I was advised to respond about an order IF I wanted to cancel. I did NOT want to cancel, so I didn't respond as advised. Yet it was held up. Then when I asked for my order to be expedited, she refused. Made no effort to accommodate, just responded in an unprofessional and lackadaisical manner. DO NOT waste your time. DO NOT waste your money. Their "sales" are subpar, prices are slightly higher than other sites and shipping is slow. Go to Glamourtress, go to Wigtypes, go ANYWHERE ELSE!! Ridiculous. I can not stress enough how unprofessional she was. Took no type of accountability for their mistake and made no effort to correct it. I was a very frequent customer using them any time I wanted to stray from bundles and get some synthetic units or braiding hair. I was loyal and rarely ordered from anywhere else after hearing this was a Black owned business. Not certain if it is but their display of unprofessionalism is why people are often hesitant to support black owned. An ABSOLUTE DISGRACE. All skin folk ain't kin folk and after these orders are processed, trust and believe I will NEVER buy from this site again. I'll also make sure to come back and rate it often, as low as possible. I have a small business myself and make it a point to support and defend other small or Black owned businesses. However, I would NEVERRRR handle a customer as she did. And conveniently, there is no way to issue a formal complaint to boot. Kenisha/Kenitra is as high as it goes. Go figure. Be blessed. read more

Worst company policy ever! Before placing my order I actually called the customer service line. Considering it's a $200 order I wanted to make sure I received the package so I need a request signature confirmation delivery. Was told it would be between $7-$14 additional. No problem. Placed the order ground shipping & called customer service who informed me it's not $7-$14 dollars it's $21 because I need to also pay shipping on a $200 order. (Orders over $60 is usually free shipping but I no longer qualify for that due to signature request) When I questioned the manager why the quote change I receive the most ridiculous response. "Ma'am we do not like to quote over the phone rates however since you FORCED the representative yesterday to quote shipping cost this is why it's inaccurate." WHAT!!?? Totally confused. I told her I have no problem paying $14 but I refuse to pay an additional $7 for shipping that I'm entitled to. Would not wave shipping fee. So they just lost a $200 sale behind $7. I'm all for supporting local businesses. I'm all for supporting black businesses. However when will they support us?? Totally disappointed with Sams beauty and looks like I'm ordering from a different company from now on. read more

Horrible horrible horrible. The wigs were cheap looking and when I sent back for a refund. I was charged a 30% restocking fee. Never again. Proceed with caution. This is a warning. read more

I bought a sew in and I should say that hair was very itchy. I took the hair it and washed my hair cuz I thought it was the problem but turns out it wasn't my hair. I see the hair back in again but it was still itchy. I wasted $160 throughout this is process. I definitely don't recommend buy their products. If only I could rate less than one star I would for sure do so. read more

Samsbeauty.com is falsely representing shipping times. We paid almost $90 for overnight shipping and did not receive our shipment. We were told by a samsbeauty.com manager that the shipping policy was listed somewhere on the website. Sams Beauty Supply could not provide us a copy of receipt or any documentation that we were informed of this ambiguous policy at the time of purchase. They are charging customers for a delivery service that they knowingly cannot provide and fail to provide customers to that fact when they make a purchase. SCAM! read more

So I have been looking for a light purple braiding hair for a long. I wanted to do something different to my hair. I went on their website and saw the most beautiful purple. I already had a dark purple but wanted a lighter one to mixed them. Before I ordered, I called and asked if the colors are accurate on the website. It takes FOREVER to actually get someone on the phone. They never answer.. you have to call numerous times before someone finally answers. The manner in how they answer alone was completely unprofessional, but I just figured they don't know better. She told me the color on the website is what I would be receiving. I got my package in maybe 3 to 4 days including weekends to Jersey, not bad. When I opened it, I WAS LIVID!!! The color is NOTHING LIKE THE WEBSITE.. NOT EVEN CLOSE!!! These people clearly failed kindergarten! The violet was a dark purple and the purple was damn near black, if not black! I threw it back in the box, never opening the package. I called them and told them that this is not anywhere close to what is on ur website. She gave me some bogus excuse which I don't even remember what she said. I was to pissed off to care... something about swatches and closest colors. All I knew was that it was gonna be sent back and I refused to have them charge me a 30% RESTOCKING FEE for their FALSE ADVERTISING. I got an email that I was going to get partial credit back and of course I called my credit card company to do a dispute and I received my full amout back. I would NEVER EVER SHOP FROM THEM AGAIN NOR WOULD I RECOMMEND THE NEXT PERSON TO DO SO. read more

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I purchased a lace wig and the shipping was pretty fast however the quality of the wig was poor. I shampooed it with a mild shampoo and conditioner and as soon as I ran my fingers through it the hair shed so much that there are bald spots all through the wig. I spent well over $200 and I also make lace wigs so I am very versed on how to take care of them. I contacted customer service and they advised to send pictures and they would open a claim. I did so as they asked. I then followed up days later for the customer service rep to tell me I plucked the wig and that is why it looks the way it does. I mean how dare you assume that I would damage my own wig after the amount of money I spent. I clearly did not feel valued as a customer and I lost out on a great deal of money for a less than adequate product. She told me she opened the claim as a courtesy and their policy states that we agree to receive items as is. You do NOT have to worry about me ordering from this company again and I will file a complaint with the BBB. read more

Don't Choose Sambeauty!! The item I was looking for was listed cheaper on the sambeauty website than anywhere else I could find. So I was excited about getting a deal when I placed my first order. However, it turned out the deal was no deal at all. Yes, the price was cheaper but I had to return the item and it was a huge hassle. I mailed the item back via USPS and made sure to get a tracking number. I never received a refund so I finally called into sambeauty customer service and was told they never received the item back. Per the tracking number, the item was delivered back to them within the proper time frame.I have tried again to call several times to get this issue resolved but no one answers the phone or returns my call or emails. The lesson I've learned from it all: A deal at sambeauty is no deal at all! read more

If I could put zero stars I would! This company said post office delivered and when I advised I did NOT receive any of the items they said they wouldn't do anything about it until I opened a claim with the post office. I did as instructed, provided them with a claim number and they said once I hear back from the post office then they'll respond accordingly. Um, no! 1 the post office said they could only handle the case with the person that bought the insurance for the shipment (meaning this damn company). 2 I've been a seller myself and I believe you should try to work with the customer at all possible. I did everything that was asked and they wouldn't even consider reshipping the items and then dealing with the post office themselves or refund me minus shipping! Yes, I didn't even ask for a full refund! I should've read the reviews... apparently they have a track record with fucking up shipments. I wouldn't be surprised if they actually never sent it to me, but to another address or something and just took my money. read more

I should have known after my first terrible experience with the product and customer service, that this company was a disgrace. Unfortunately, I got sucked in my a YouTube review of a box braid wig, and the price was really low. So I ordered the wig, and in order to get $4.99 shipping (as opposed to $10+) I ordered the deep wave Janet collection hair so I can either make a wig or do crochet braids. Seemed like an awesome deal. But of course, history always repeats itself. Imagine my disgust when I looked through the packaging to see clumps of what looks like gel or dandruff on my Janet collection hair! When I attempted to return one of my previous purchases, they referred me to their return policy (which is very stupid. If a wig is too tight, how will you know without trying it on? But I took it as them trying to be hygienic, so even though I was annoyed, I let it go). The reason I am beyond pissed right now, is because the hair they sent me looks like someone used it for crochet braids for about a month and returned it. They have the nerve to accept a return like that and resell it, but they won't accept a wig that has been tried on with a cap and the owner is trying to return it THE SAME DAY?! They don't care about hygiene, they don't care about quality control, and they definitely don't care about their patrons and potential patrons. If you are reading this and thinking to yourself "I see good reviews, maybe my experience will be good", I am sorry to tell you, you will not be the exception to the rule. Take it from me. I had the same thought. And I thought it was ok because I was saving money. Try hair sisters or diva styles or one of the other online hair outlets. Personally I prefer hair sisters, and I should have checked to see if they had the same wig before I ordered. The wig I ordered had also clearly been tried on and messed with because the string holding the braids together was loose. It is a disgrace that a black owned/operated company is so horrifically lazy and complacent, when they have the opportunity to use their brand as an example of what black people can accomplish. And they wonder why we go to the Asian stores instead!!!! read more

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I ordered from them on 10/16/18 and was suppose to receive my order on 10/18/18. Although, It wasn't their fault that I didn't receive my package it was USPS fault. But they get 1 star because of their poor customer service. I did my part and told USPS about my missing package, they gave me a case number and had my local USPS contact me and told me to have the sender file a lost package claim. I called them the girl on the phone had a nasty attitude as if I were inconveniencing her. And prior to that, I was going back and forth with them telling me incorrect information. All they had to do was file a lost package claim. USPS lost another one of my packages a few days later but the other company that I purchased from made the whole process easy as ever and very professional. After this ordeal is over I will NEVER purchase from Sams Beauty again! read more

I recently purchased several packets crochet hair from Sams Beauty. I tried a few packs of the hair but experienced excessive shredding and had to take the braids out within in few days. I contacted customer service regarding the issue over a week ago and have not heard back from them. read more

Purchase items from Sams Beauty.com (1st Time }.......... total 11 Items Lace Front Wigs, and Wig Stands. took about a Couple days to come. Spoke with {Tammie} Customer service Rep. she was Nice, Pleasant on the Phone , explain to me that i will get a Conformation from UPS and I did. Sign Signature Conformation which was Great!.. Also I'm a Hair Stylist, style- Amerie, by Equal.....Alright Lace.Front . but it just Sheds A-lot...... just a quick Review , on this Style.. and will Purchase Again from Website ... read more

THE GOOD: Great selection of merchandise. In hindsight however, this website appears very similar to Dino Direct.COM (check their reviews). THE BAD: Shipping costs considering the vast amount of online hair stores that bend over backwards, literally, for their customers. What appears to be going on here is "price gouging" - see Wikipedia's definition. It appears if you should choose to shop this merchant, you'll be forced to pick up the lag in sales (sales slack) from those that shop the competition instead. This last order was the second or third order over a two year time span. Prior to this last "incident" concerning a defective item that I wanted them to replace (not refund), I ordered a product at their 2-Day Weekend-Only price. I added a note that I needed help in choosing the correct color of the item (out of a choice of 10 colors) then tried and tried to reach customer service, but of course it was the weekend. By the time my question was answered, almost a whole week had lapsed and their last email informed me the 2-Day Weekend-Only price could not be honored considering how late it now was in the week. Customers must pay for return shipping and there is a restocking fee if the merchandise is in its original condition. They have this liability waiver on their website stating all merchandise is sold AS IS and will not be accepted as a return due to poor manufacturing, a manufacturing defect, or injury a consumer suffers in its usage (I am not kidding. It says all that). This is supposedly since they claim they do not manufacture majority of their merchandise (imported ?) or the deep discount junk they sell. Their website at times will take an incredibly long time to initially load. It could be attributed to very poor website design, but just feels like a warning sign to "run" and run far away from this merchant...similar to reading advice on the internet to use Paypal to pay for orders and paying with credit cards being a mistake here. THE UGLY: Your zip code (amongst other silly criteria) accounts for more than your sales total to these morons...same as on sites like Dino Direct. Otherwise, iffy customer service, sneaky staff and very, very slow in corresponding. read more

I ordered 5 packs of Outre Bohemian Curl and a lip gloss on 1/3/18. The package was sent through USPS with which it stated delivered on 1/10/18. I got home theres no package to be found. I contacted USPS and put in a claim at which they determined it was delivered (WHERE????) I contacts Sams Beauty for a refund or some type of investigation. I spoke with the Manager Tanisha who said it seems it was stolen and just like if I was robbed on the street, I just lost out. Excuse me??? Absolutely horrible experience. I will purchase from remishop.com going forward. Absolutely disgusting service. read more

I will NEVER use this site again. I was excited to get wigs based off a few YouTube videos. My first experience is horrible!!! They claimed my card was fraud even though I submitted documents they needed. The purchase was $80 why make me send you a copy of my bills for an amount this insignificant. They were RUDE. Then when they could send my hair it wouldn't arrive in the time needed, and I payed for expedited shipping. Needless to say I never received product that I needed for a special event the weekend. Of course my money hasn't been reissued yet either. Highly disappointing first buy. NEVER EVER EVER AGAIN read more

This was my first time ordering from SamsBeauty. It was not until I paid for my order that I realized I had not looked at the company's reviews. I instantly became anxious and weary. However, I must have been one of the lucky ones. I ordered my bundles on a Tuesday and received it that same Friday. The packaging was fine and the hair was just as described. I will be ordering again :) read more

If I could give 0 stars I certainly would. Sams Beauty what an incredible joke.....I ordered some wigs late on a Tuesday night. I selected 3 Day shipping, looking for delivery to occur by Friday. Simple enough Wed, Thurs, Friday delivery should happen. I pay over $30.00 for 3 Day Expedited shipping. I get an email saying the package has been handed off to their carrier...Only to be notified that the 3 Day delivery is really 6 DAYS!!!!!Why did I just pay all that money for the shipping. I complained to the Customer service who has avocado for brains. She explains that nothing can be delivered that fast?!!! What?! Fed Ex and USPS does it all the time...Don't try to pass the buck because your business and website is really inefficient. I am prepared to reject the delivery if dumba** can't get this right. Saying you have 3 Day Delivery to collect money that you have no intention of delivering in 3 days is misleading. "I'll call it FRAUD for $30.00 Alex!" WE will see if the owner actually has any integrity in how this company treats it's customers. Given the previous negative feedback on this company, I dont think he has learned anything. BEWARE yelpers!!!! read more

this company is recieving returns from other people who have already had their hands on it and when new customers want to buy that same wig they send that same wig that was already messed up by the previous customer! therefore if you end up with that already messed up wig and you want to return it, they will claim you were the one that messed it up so they end up pocketing your money and you get a less than partial or a joke refund and not a full refund!!!!!! not fair to the new customer whatsoever and not how online businesses should be ran! go somewhere else online for wigs such as glamourtress, hairsofly, and amazon which wayyyy more trustworthy! shame on me for thinking they would give exceptional customer service but more shame on them for playing with the customer's wallet! read more

Shockingly bad customer service. Their incompetence delayed my order and when I called to fix it the customer service rep, "Lily," was rude and unhelpful, refused a refund, refused to let me speak with a manager, refused to offer any solution at all. This person should be fired. Terrible waste of time and money. Unfortunately I didn't see the reviews before ordering from this place. NEVER AGAIN. read more

Sam's Beauty has BAD BUSINESS ETHICS. A customer of theirs many years I would never expect to be treated with such DISRESPECT. I purchase a unit, 15 days later I notify them never received item. I notify my bank I had not received item, I open a claim with USPS and 20days later they deliver it to me. I open the box, hate the color, take pictures,close & seal the box and go to postal service next day and return to them. They acknowledge receipt of unit but SAMS Beauty LIE and state it was used and cant resell. NO REFUND. and will not accept any more orders . I'm filing a law suit against them & reporting them to any and every agency I can find that regulates their business. This is wrong and BAD BUSINESS PRACTICES read more

Don't buy from them!! It's always some BS with them. The texture of their wigs are all yacky looking never silky like what's in the store. Then they never want to refund all your money even though I never the wig out the pack! They are not about customer service st all. Requested to speak to a manager three times, never talk to one a month later. Wigs are garbage! read more

HORRENDOUS. Stay away. It sounds like a good idea until they send you the wrong thing, never communicate with you, and don't refund you for returned material! I'm in the process of having my bank charge them back due to the absurd "customer service". Their website says 110% customer satisfaction is their goal. They should take that down until they are able to adhere to that. read more

The worst company with the worst customer service also. I placed an order and I never received it. They never issued me a refund. I had to call my bank to get my money back. read more