Great job threading my eyebrows, giving them the shape I needed. The store wasn't busy and I was in…read moreand out within thirty minutes. Reasonably priced as well for this area.

This was my first time visiting this place for threading and waxing. The threading was good, but I…read morewas very disappointed with the waxing. The wax quality seemed poor -- it felt extremely harsh and painful afterward, even though nothing was immediately visible. Later, I realized the wax had actually ripped off a layer of my skin, leaving a painful patch (photo attached). I don't think the wax they used was of good quality, and I would not recommend their waxing service based on this experience.

I got my eyebrows microbladed and "powder." I didn't know specific terms and have never gotten a…read moretattoo but she was super sweet and it was visible that she cared deeply about what I wanted. She explained everything to me and was very patient with me. She was always making sure I was comfortable and not feeling any pain. Her rates are so good too. I am definitely going back for a perfection session and other permanent makeup services she offers!

From the owner: * Ombré Brow * 6D Microblade Eyebrows…read more* Eyelash Enhancement Tattoo * Lip Blush/Tint * Scalp Micropigmentation * Tattoo Lightening + Removal

Space did not seem clean and sanitized. Services were low quality and not worth the money.read more

Very unprofessional. I booked a lash lift 3 weeks in advance. Two days before my appointment the…read moreowner Xiya texts me saying the appointment is canceled because Anna no longer works there. But my appointment was booked with Xiya (the owner) and NOT Anna, so why is the appointment canceled? She didn't even offer an apology for the cancellation. Not a great way to treat a repeat customer. Now I'm left scrambling to find lashes elsewhere before I leave town for my birthday. I DO NOT RECOMMEND.

You sign in on their list with your name and where you want threaded. There were 2 people before me…read morebut they had 3 women threading other customers so it wasn't a long wait of 5-10 minutes. When threading my eyebrows, they explained their plan and asked for my preferences. There's paid parking in the front. They have a loyalty punch card. Cash discount is $13 for eyebrows. It is $22 for eyebrow & upper lip. $15 for eyebrow threading. Pricing is great!

These ladies are brow geniuses! I've always had stellar results no matter who I go to here. I just…read morewish I lived in the neighborhood so I could go more often. Best place to get your brows done and the old school Hindi songs playing are an added bonus :)

Very interesting concept. I am not the biggest fan as the…read morejob didn't hold as long as a regular wax for me and if your sensitive down there that may be an issue. My tech didn't wipe me down good post sugaring which is an issue as I was very sticky until my next shower that day. It was easy to book as I literally discovered this place after coming off the elevator from parking & booked. The front desk person was trash, she didn't do anything to welcome me or chat with me about the offerings , she was very much "hands off" I would go here again but if you're looking for a last option. Check then ou

I've typically had good experiences with Sugaring NYC, but my most recent interaction was…read moredisappointing. At my December appointment, I scheduled my January appointment in person and also participated in their Christmas raffle, where I pulled a 20% off discount for my next appointment. On Monday, January 12, I received a call informing me that my Wednesday appointment was no longer available and needed to be rescheduled. Since the change was initiated by the studio, I was offered a 30% off discount for the inconvenience. I reminded the representative that I already had a 20% discount from the raffle and asked if both could be applied. I was told that discounts could not be stacked and that I would have to choose one. I was also informed that the 20% discount could only be used in January, despite the fact that my January appointment was canceled by the studio. Additionally, the person I spoke with was not a manager, so I requested to speak with one. She took my information and advised that a manager would reach out to me by the end of the week. I understand that businesses have policies, but this situation was frustrating because I lost the opportunity to use a discount I had legitimately earned due to a cancellation that was out of my control. Better communication, flexibility, and follow-through from management would have made this a much better customer service experience

Fatima is amazing. As a red head, it is difficult finding someone who can dye my brows and they did…read moreamazing!

I'm visiting home from out of town and I called the same day to see if they had an opening for an…read moreeyelash lift and tint and they did!! I was excited because I usually have very small and thin lashes and after using a growth serum I now had long, but thin lashes. I don't like to put mascara on every day so this was my solution. Fatima was so friendly when I walked in and took special care of my lashes - especially noting my not necessarily strong growth. She carefully lifted and tinted being careful with what I have and I am thrilled with the results. The person who made the appointment for me was great and sent me a picture of the outside noting there had been some confusion with a place nearby. I will say Google Maps sent me down the wrong street (though visiting, I know my way around) so make sure you look at the names and addresses on the store front.

Laura was exceptional! The massage was amazing . I will certainly be back again to see her.read more

First time experiencing a full massage was definitely worth it and a great surprise i definitely…read morerecommend this location you will leave very relaxed after your massage. Thanks to my tech Beya and the entire staff for excellent customer service. looking forward to my next appointmen.

I've been going here for the past few months and it's been great. Clean, fast, efficient, easy…read more Also the Taria (sp?) at the front desk is fantastic; when my waxer was running late she got me someone else (Aria who was great too), and was very professional and personable. All around good experience.

my real name is emily idk how to change the name!!!…read more shartavia was amazing. The first time there was a small issue, but she was extremely professional about it and immediately offered to fix it for free. She took her time, listened to exactly what I wanted, and made sure everything was perfect before I left. I'm honestly so happy with the final result. She's super kind, patient, and clearly cares about her clients and her work. I really appreciate how she handled everything and I'll definitely be booking with her again. Highly recommend!

I came by for a brow wax after reading the solid reviews. This benefit brow bar is inside the…read moreBenefit boutique in the State St Macys. It's located by the State and Washington intersection entrance. There were 4 associates when I went. There's the retail section that has most of the benefit products for sale. There are multiple stations that are open to the rest of the department store. Booking online was quick and seamless. They had same day appointments so I was easily able to drop in. They were fairly busy so I'd recommend an appointment but they do take walk ins. Humberto helped me and was super sweet and nice. He explained exactly what he was doing and had me go through the brow shape in the mirror for each side of my face. He worked quickly and touched up my wax with tweezers and I was in and out pretty shortly. Prices were transparently displayed and they take tip in cash or card. Would recommend for a quick brow place in the loop. They also do lamination, threading, and tinting here.

I've been a customer and client at this specific Benefit Brow Bar for over 10 years. I've been a…read moreloyal client for brow aestheticians here from Cherie, to Vanessa, to Mercedes, to Cathy, to DeAndre over the years, as well as meeting, on several occasions, the district manager at the time, Jae. From these past visits, I've never had a negative experience with them. Today, I came into Benefit on State Street and I receive a brow waxing service from Shavece. She was kind and had great conversation - and also did a great job on my brows. However, towards the end of my service, Shavece takes a purple paste and applies it (she took it past my eyes, and I could not see in the moment what was actually happening, as my eyes were opening and closing during the wax), but I could feel it being applied. She says "I'm just adding our special paste and it'll take all of the dirt and debris out of your pimple". OK.. I know that Benefit offers eye masks during their service, so maybe this is something that will enhance my service? I asked her to remove it, because I do not ask for it. Shavece wipes off the paste and begins to squeeze the pimple that is on my forehead. I ask "excuse me, what are you doing?" She says "sorry I just think this pimple is ready up come to a head... that doesn't hurt does it?" I respond "yes that hurts a lot, please stop". She continues and I say "please leave my pimple alone, this is not what I came in here for". She says "ok sorry". She then gives me a mirror to look at my brows, and I see that the pimple that's on my forehead is now bleeding, purple, more inflamed and irritated. I'm not someone who pops my pimples, and I for sure did not come into Benefit for my brow aestheticians to pop it during a service that was booked for an eyebrow wax - especially without my consent. I asked her for a tissue as the bump was bleeding pretty bad and I needed to stop the blood. She proceeds to check me out and asks "did you want to leave a tip?" A tip that I would give is not to touch parts on a customers face that is not given permission to do so. I did not come in for a pimple consultation. I did not come in for a pimple treatment. I did not come in to get "pimple paste". I called the brow bar directly and spoke with the manager, Mariaelena, and she basically upheld what the aesthetician did. She claimed that popping pimples and applying pimple paste was a part of the service. Never in my 15 years of coming to benefit have I ever had that done. I've had pimples on my forehead or on my face before, while being serviced at the many locations I've visited, and no aesthetician has ever done this. If you're touching someone's face, it should never be something that the aesthetician simply chooses to do - and if it's brought to the managers attention, there should be more sincerity and apology towards the customer. You don't just start extracting a customers pimple or something on their face without their consent as I could be allergic or have skin that is sensitive to certain products, which I do. That's not a part of the waiver that sign before initiating the service and I was extremely dissatisfied. I came in for a brow wax - and I'm not sure if she assumed that she was being helpful, but this experience has deterred me from returning to this Benefit location in the future.

I called the same day to see if they had any availability, and they were able to fit me in, which I…read morereally appreciated. The salon is located inside a building with several other restaurants and businesses on the same floor, so it took me a minute to find it. I got a regular manicure and a pedicure, and the service was fairly quick. I liked that the staff took their time shaping my nails and applying the polish instead of rushing through it. The only thing I wish had been better was the massage. It felt a little short and could have used a bit more pressure. Unfortunately, about three days after my appointment, I noticed the polish had already started chipping at the tips of my nails, which was disappointing. Overall, the experience was pleasant, but I expected the manicure to last longer.

My new go-to nail salon! Salon is extremely clean and service was amazing and efficient. I got a no…read morechip manicure. 10/10