I called at 8 in the morning to report loud music . Playing loud music at 1 in the morning on weekdays . Loud music at 6 in the morning on Saturdays . They said they would send someone . 3 hours later still hear the super loud music-even with windows closed ! :( read more

Ya'll need to start training in customer service. How am I supposed to feel protected when a big headed officer shaped like a basketball starts yelling at me for asking a question? No need to be so aggressive when someone needs help. read more

I give them a whole 5 stars. I turned myself in a couple of weeks ago and I was very pleased with the respect and kindness they showed. They need more Sheriff's or Police officers like these ones. read more

You all think you're above the law! I was driving down Foothill yesterday with a sheriff on my ass! As soon as he could pass me, he did. He sped past me (no lights on), so I decided to go the speed limit he was going, staying behind, of course. I looked down at my speedometer, 65 mph in a 45 zone! read more

We had an incident around midnight last night when a would-be intruder tried to open our front door and knocked on it. Fortunately the door was closed and he left. We live in the unincorporated area of Azusa so we had to call the San Dimas sheriff's station in order to get someone to come out and put us at ease. An hour and twenty minutes later two sheriffs show up cruising down our street, no lights, no siren, nothing. We live about five miles away from this sheriff's station.. Needless to say the would-be intruder had long left the scene and there was no evidence that he had even been around. So I asked one of the sheriffs what took so long and he said that our call was such a low priority call and they had more important calls to take care of, which is fair enough. Then he tells us that it was probably a homeless person thinking our house was abandoned because our front yard is overgrown, despite there being lights and tv on inside. I just got the distinct impression that he was blaming us for some stranger coming to our front door at midnight. I have had to deal with these people before and have never had a good experience. One star is more than they deserve. read more

Overall good Station, avg. wait time help. Good location, fire station next door. Helps in community having both close by. Response time slightly above average. Most interactions have been pleasant good officers, So far. Fingers crossed. read more

I came in for a write off on my ticket and the two officers who "tried" to assist me ca e me the run around on the system being down. While an employee in the front offered to help me get it all carried away the female office who first assisted me kept telling her no the system is down instead of receiving the help she was offered. They are so rude and unprofessional. Honestly they deserve no stars but the lady who assisted me was so kind for offering to help me with my situation. They literally had me waiting over an hour for their system to be "down" read more

I reported this morning a ladder that had been seen around our condos and retrieved a picture from one of the neighbors of it up against their building by their window to send him his sheriffs thought that it was no reason to do a report so I did not do a report they asked that I tell our HOA I did report to them this is documentation of no report taken read more

GREAT SHERIFF'S STATION GREAT OFFICERS AND MANAGEMENT I have only good things to say and the most respect for the San Dimas Sheriff's Station. Officers are all professional, response times fast; these guys and gals are there when you need them. I wish all of the local law enforcement were as good as the Sheriff's office, it just speaks to good training and GREAT officer candidates. So many local police departments are staffed with guys who could never get accepted to the Sheriff's academy; one of the BEST law enforcement training programs in the nation. Edited to add: Not sure why so many people tagged this review as "funny" as I am being 100% serious. This is a great law enforcement agency. And when the other local departments need back-up, these are the guys coming to do what La Verne PD, Glendora PD, Azusa PD and Irwindale PD can't handle on their own. read more

Thank you! I San Dimas dispatchers they are so kind and knowledgeable and comforting. I was needing direction and advice on how to deal with a person who kept bothering/ harassing. I never dealt with courts or restraining orders custody stuff. I had a lot of questions and was really afraid one night because this person was acting out said he was coming over. I called the sheriffs at San Dimas who patrol in Covina... anyway the dispatcher or call taker woman who answered the phone I believe Grace she said, I don't know the last name; but she was awesome very patient and comforting helpful she listen to my whole story and gave advise and well I at least wanted to show my appreciation and much thanks to that woman I spoke with for such patience and taking time to talk with me.. read more

I love cops, i think we would be lost without cops and i fully support them. I always say spend a day in there shoes before you judge. But officer Ferris is one of those that might give people the inclination that cops arent needed. Ive encountered his unproffessionalism on more than one occassion. He illegally seeks people out, harrasses people and uses his badge to his advantage. Again i love cops, but this gentleman and i use the term loosely should be a little bit more nicer. Most people that have made a mistake, and our gettig cited are already having a bad day, no need to be rude, mean and unprofessional when the offender is 100 percent compliant. I love the police and fully support them, but this guy just doesn't understand how to treat people. read more

Well I don't like any Sheriff's Dept but I have had to actually deal with San Dimas. I have had a few instances with these guys. One they will ticket you for anything and everything... Two they are not nice or friendly AT ALL... and 3 they are just mean in San Dimas. The only positive experience I have had is when my credit card got stolen they send an officer to take a report. She was cordial and filed the report and then never followed up. I pretty much took care of everything on my own. Welcome to San Dimas's finest... read more

Deputy Horst responded to my call. He was professional on all accounts and very helpful. Thank you

Is unfortunate how one can feel unease and unsafe in the city that you were breaded and have known as a home for 27 years. I saw a lot of changes in my so-call "city." I always give the benefit of doubt that there's STILL good in people and s/he will do the right thing especially under its creed. I NEVER felt devalued as individual or a local citizen. Every laws and regulations should always be applied to EVERYONE..majorities to minorities. Equality should be done through actions and through doc papers. Don't get me wrong.. there are three sheriffs that were very professional and fair in how they conduct their business but that's not a HIGH percentage of fair treatment. San dimas is becoming diverse .. from 2001 to now, minorities are residing here because of the beauty of the hills and away from city noise. Acceptance of knowing, that "we" are ONE RACE.. human race. read more

This station is full of incompetent people which racially profile citizens and after speaking to them you will be amazed at the level of ignorance your dealing with. They are not quick to respond to calls and certainly not cracking cases in this town.Unfortunately from the police deputy's I've seen it does not seem the bar is set very high when it comes to skill or intelligence at this location. read more

I have called this station twice now regarding a parking situation. The first time talking with a woman on 3/17 and today I spoke with a man. Both were very professional and helpful, so I don't understand all the negative responses. But I had a very positive experience, so please keep it up! read more

This deserves no stars!!! I came in for a simple fix it ticket with a valid registration card and the officer didn't want to sign off on it. Not only that I waited over an hour and got not help. This is what we are paying for? Please train your officers better. read more

Echoing "if I could give them negative stars, I would". I call San Dimas Sheriff Dept, at least once a month if not more because of my neighbors who are constantly throwing loud, obnoxious parties. I typically have to call at least twice to get the neighbors to stop, but tonight it's 3 calls. As police officers it's your job to "keep the peace" in our communities. If my "peace" (including my young children's peace) is being disturbed at all hours of the night, it's your job to stop the disruption. I have been mocked, ignored, and simply disrespected by the San Dimas Sheriff Dept. I have lost all faith in "law enforcement" because of them. Exactly what laws are you making sure the Community obeys? I live in a residential neighborhood, not an area that is zoned for live concerts every weekend. Your department has failed me and my family over and over again. You should be ashamed of yourselves for not doing your job and more importantly not holding up the oath you took when you were sworn in as police officers. I'm sure if it were 11pm, you and your family were trying to sleep but couldn't because the bass from the neighbor's party is rattling your entire house, in addition to them yelling into microphones, that you wouldn't just lay there and allow them to disturb your peace (especially weekend after weekend). read more

I have found the employees at the Sheriff's station to be very helpful and courteous. They were quick to help me resolve my issue. Keep up the good work. read more

This isn't the first time dealing with these sheriffs,to my knowledge I believed that they were kind, calm and good and maybe some still are. Today Changed my perspective . I got stopped for basically accidentally causing them to ALMOST hit me from the back on my right hand turn , although I did yield at the red light and made sure there was no one they came out of no where I swear on everything they came out of no where! So the only thing that makes sense to me because I've seen it before they were speeding down the busy street .I was very apologetic getting pulled over the guy cop was explaining to me what happened he was just as scared as me the women cop on my passenger side was pounding on my window yelling while he was explaining to me what happened . she was very unprofessional looked inside my car seen my child whose legs hit the seat if her car seat is turned facing rear and said loudly "you're getting a citation"!!! No explanation. but before saying that telling me yeah! You better roll down your window treating me like I'm a criminal. Another cop came and started to talk to the man so he no longer was helping me, she came and spoke to me made a 9 month pregnant women get out of her car (me) and change the car seat then told me to put it the way I had it !!! And still giving her the explanation that I am a first time mom I read books looked up the laws and it seemed ok she still gave me a ticket on top of the improper right hand turn. I am 9 months pregnant and to be treated the way I was treated by this women was uncalled for. I was not disrespectful at all and she should have showed the same respect . Now I see why people don't like police, people like that give cops a bad name.. (abuse of power)I called and complained I hope she gets reprimanded because she should not be treating people like that . I'm shocked the other cop didn't tell her shut up because he was handling it and even interrupting him . To add her name was iketani so good luck people if you get stopped by her. Very rude women . read more

If they had negative stars I would give them. My sister called the police two nights ago.the first call was disconnected without answering the 2nd was picked up by a dispatcher who was condescending and hung up on her. Her life was endangered and her friend was being assaulted 20 men against one woman. They are lucky my sister is safe now, otherwise they would have a major lawsuit in their hands and I would make their life miserable if my sister was killed or beaten due to this 911 operators lack of compassion for people calling for help. Your departments behavior is shameful to the blue family. After reading the reviews on here you guys need to get your shit together. You are a major liability and someone needs to clean house, beginning with the supervisors that have enabled this type of behavior. As for the lady who answered the call at 11pm on July 21st, if 20 grown men were assaulting you, you better hope the people calling 911 on your behalf, don't encounter someone like you. You are LUCKY it wasn't my sister. Headlines would use words like new Mom, mba graduate, San Dimas sheriff Dept, dispatcher hangs up , ignoring, neglectful, exc. Apparently you have learned nothing from the Houston dispatchers debacle earlier this year. Just FYI. She's in jail. Protect and serve or pound sand. Do your job. Peoples lives are at stake. read more

I have been a resident of San Dimas for the past 3 years and I have never had to call 911 for an emergency until today. I called 911 and was transferred to the Sheriffs station and put on hold. There was an incident occurring on the corner of Arrow and Lone Hill, possible road range with the aggressor out of his vehicle and the passenger & children of the other vehicle asking for help. This clearly was an emergency. My husband pulled into the parking lot across the street while I waited for someone to answer my call. In the meantime the incident moved over to the Walgreens parking lot. Since no one ever answered my call I finally gave up , hoping that other passerby's had reached the Sheriff's and help was on the way. I hope this was an isolated incident and hope this doesn't happen to anyone. I have a high regard for our deputies and the tough job they have and always being under scrutiny, so again maybe this was a one time incident, possibly with a dispatcher, if not, there's a need for training. P.S. although I gave my name & number to the dispatcher, I never received a call back. read more

This review is regarding my visit on 3/4/15. I was really disappointed with the department. I came here because I believed that someone was trying to involve me in a scam. I went on my lunch time with all the information ready to drop off. I did not need to talk to a deputy; I just wanted them to have the information just in case someone else were to have the same problem. I did not want it happening twice. But they insisted that I wait to talk to someone. They called someone on the phone to "start the process". I talked to a deputy over the phone to give him my information. After I gave him my address, he replied, "Oh, you don't live in San Dimas?" I stated no but I worked in San Dimas and this was the closest police station from work. When I hung up and went back to sit down, the guy at the desk asked the same question about where I was from, which I thought was odd. After I told them my problem, they let me know that there was another guy there for the same reason. I talked to this guy and we had the same exact situation, even down to the fraudulent check with the same signature. After waiting a few minutes, a deputy came to talk to me outside. Within a minute, and without hearing my story, the officer told me that there was no crime and there was nothing that they could do. He gave me my "evidence" back and sent me on my way. Confused, I sat in my car for a little wondering why they wouldn't even take the info just for future reference. Then I saw the guy I had talked to earlier and a deputy walking and stopped to talk right next to my car. Of course, being the nosy person that I am, I stayed and listened. I am to find out that he had the same problem and had done the exact same thing I had, but his deputy said that there would be an investigation. I did not understand what the difference was until I heard him reading his address. The other guy was from San Dimas. This really angered me. I did not get any help because I live 10 minutes out of the city?! I guess I had no idea that sheriff departments only served the people that lived inside of their own city. Either way, I was very disappointed with the service. God forbid, I get into some kind of accident in San Dimas. They'll take one look at my license and leave me there to die. read more

I walked out of my condo today to discover that my vehicle was missing, with my purse, wallet, and keys inside. I have lived here for 13 years, and never would think my vehicle would be at risk in front of my garage door! As I called the police in a panic, the dispatcher took my information, and then began talking and laughing with someone in the background. I was in tears, and this made me feel worse. Furthermore, they never suggested that my car may have been towed, and definitely did not check for me. I have never been in this situation, and I was super shocked about my missing vehicle, so a tow wasn't my first thought. You would think a trained professional would suggest that to me, but sadly they did not. After waiting for an officer for awhile, it became clear that it was unimportant to them. My neighbor actually saw me standing outside upset, and suggested that I call the local tow place to see if my vehicle was there. Of course it was! Not only did they make me feel stupid for calling, but they didn't help with my issue at all. Thanks San Dimas Sheriffs Dept, and sorry if I interrupted your deputy's break in the ampm parking lot with my unimportant call. read more

Very rude and racist officers. The officer I was dealing with most was having a bad day and purposely took an extended period of time to accomplish a simple task. They also cursed very often and they often appear to abuse their power and authority. read more

Deputy Hoskins and Deputy Salazar were very professional and very empathetic while working with our family. This was our first time working with the sheriffs department and hopefully our last. We are grateful for their assistance and efforts to resolve our case as quickly as they did. read more

We have had many opportunities over the past 40 years to contact the County Sheriff's Department. Every single time they have responded quickly and professionally. We would not hesitate to call them for any issue needing their services. read more

One hopes to never have a need to contact local law enforcement, but I'm very pleased to say that when my mom went missing this morning, the San Dimas Sheriff responded with the utmost in kindness and professionalism. Everyone from the lady who connected me to the dispatcher, to the dispatcher herself, to the three officers who came to the house, was very kind and patient with me and helped me get the ball rolling to find my mom (happy ending: my mom pulled into the driveway just as I was speaking to the deputies!). read more

AWFUL! I just moved into a LA county incorporated area under the Sheriff's jurisdiction. Within a month I had my wife's car broken into, minus the valuables they also took a set of keys that were forgotten in the console. The officer that took the original report was nice and shared concern and was helpful in writing a grand theft report. Later that night, all of our stolen goods from the same morning are posted by the same seller on an online platform. OUR STUFF IN THE PICTURES! We call the office the dispatch seemed concerned and sent an officer. This officer entered my home, asked zero questions that require critical thought, and immediately began telling us that unfortunately they wouldn't be able to do anything. I stressed that this person has our keys, is jeopardizing our safety, and financial straining the family; but he would hear nothing! He said they would do nothing, gave me a political speech, and insisted nothing would ever happen the person THAT I KNOW HAS MY PROPERTY! Even said I was probably right, but nothing will happen. Thank you officer. Why do I work hard and pay my taxes? For the office in charge of my jurisdiction to tell me sorry, we aren't going to do anything to criminals, good luck. Thank you officer for eroding my confidence in your office and society in general, going to sleep feeling a lot less safe. The officer in the morning even mentioned that they RARELY patrol our area... GREAT! Really out here making the community feel safe. This office must have zero morals, core values, or proper leadership. Speaks to the Sheriff's office in this state as a whole. read more

My mother's house was robbed and we had strong reason to suspect a family member committed the robbery. Because we suspected a family member, the officers at the scene refused to take a police report, saying that my mother would never prosecute. We called a couple days later and insisted on filing a report. Instead of sending us an officer, the Sheriff sent us a woman to talk us out of filing a report who was also not qualified to write a report. My mother was later robbed again by the same individual. read more

I had a violent issue happen in my home, I called 911 the sheriff was there within minutes but failed to write a report and basicaly told me there was nothing he could do to protect me and also tried very little to make contact with the the criminal! wow folks be careful out there. read more

The absolute best watch Commander! Helpful Honest and friendly! Commander Edwards works the night shift and she really cares about the people in this wonderful city.I wish every city could have her .she makes this town a great place to live! read more

i have had to call them on 2 separate occasions and i was pleased by their professionalism. the last officer was actually very nice and even attentive- shocker from any cop, right? granted, i did not have any violent altercation, train accident, mayhem, death, robbery, etc. at my place. however, i will keep all the other reviews in mind in case something escalates and i need them for life threatening issues. until proven otherwise, i will stick with the 5 stars. read more

I never thought that in this stage of my life I would be dealing with a racist cop. I was heading west on Bonita Ave near the Post Office. As I approached the Post Office I noticed a Sheriff Patrol Vehicle exiting the driveway and trying to make a left onto Bonita. Since I had the right of way and the cop did not have his sirens lights on I continued driving and didn't "allowed" the Sheriff's car to merge in. Well I might as well committed murder. I was pulled over. Once the Officer approached my car, the first thing the Officer shouted at me was "what kind of idiot are you? Why wouldn't you let me in". I explained to him that I saw his car has stopped and I proceed driving since I had the right of way. He was not happy with my response. He continued with his insults and asked for my license. Once my license cleared, he approached my car again and continued to insult me. Eventually he said, "I won't ticket you since I don't have my book with me". I not sure why I would get a ticket since I had not broken any law. He further threaten me by saying "you and I will be seeing each other again. I suggest you stay out of San Dimas." I'm 50 yrs old. I was raised in San Dimas. I went to Elementary, Middle School, and I'm a proud alumni of San Dimas High class of '85. Never in my entire life have I ever experienced such hostile and hateful behavior. I was actually fearful for my well being. For a moment, I thought the officer was going to strike me.To the people of color please report this type of abuse to higher authority. We should not have to take this clear violation of our rights. read more