Pasadena Police Department's officer Jessica Austin violated my rights by placing a molar mic in my…read moregums based off the feeling, she thought that I was lying she had no evidence and no proof, and the witness that she thought she had did not comply. She was desperate and needed to prove her case. She used a molar mic during my dental exam she hired my dentist to do so. Using persuasion that I am not a good person she manipulated the dentist into placing it without evidence and standing on an accusation that was false in court she was proven wrong. I was found not guilty in the case destroyed yet they still needed to hang on by placing a molar Mike in my mouth a GPS tracking device in my car and gaining access to my text messages by being in my car using Bluetooth

My experience with the Pasadena Police Department after losing over $20,000 in a malfunctioning…read morebank ATM has been deeply disappointing and concerning. After the bank admitted ATM issues were a "common problem" at their branch, refused to return my deposited checks, and failed to provide a transaction receipt, I was told to simply call the customer hotline on the side of the ATM. I called Pasadena police from the branch and waited over 30 minutes--only for officers to eventually arrive at my residence more than an hour later after I called them back and said I'm leaving the bank. When officers finally responded, they immediately and arbitrarily dismissed my case as a civil matter without investigation, review of evidence, or any real due diligence. Notably, one of the responding officers told me that he used to work at a bank and proceeded to "guess" what would happen to my missing checks, instead of conducting an impartial, professional inquiry. I had to point out that he was there as a guardian of public justice for the City of Pasadena--not to serve as a spokesperson or theorist for banks. This was a glaring conflict of interest, and I specifically documented the incident as part of my formal complaints. The frustration only escalated when I tried to file those complaints. Lieutenant Christopher Kirby in the Professional Standards Unit mishandled my case, ignoring and then perfunctory dismissing my complaints and claiming that I should submit all future complaints through the city's proprietary portal to ensure they are documented and tracked as mandated by law. The portal in question is opaque and limits a citizen's ability to keep records or interact meaningfully. Despite my raising the issue of policy violations, ignored conflicts of interest, and lack of thorough investigation, Lt. Kirby responded with vague assurances that "proper protocol" was followed--never citing specific policy or government code and never addressing the substance of my concerns. The department's overall approach was riddled with delays, bureaucratic runaround, and a blatant avoidance of responsibility--both at the scene and through the formal complaint process. If you suffer financial loss in the City of Pasadena, do not expect meaningful support, transparency, or accountability from this department. My experience exposes major gaps in public service, consumer protection, and internal integrity. I urge city leadership to urgently review police practices regarding financial crime, conflicts of interest, public complaint processes, and departmental transparency.

I had a great experience with Deputy Santos, he was very informative and knowledgeable and took his…read moretime to answer all my questions.

I had to counter Cynthia G.'s odd comment about this station caring only about rich people in La…read moreCanada? And her continued rant on the topic. which aired no concrete grievances, but seemed like her own issues about not having as much money in La Canada, which isn't La Crescenta? Bizarre. I am unhoused and people from this station have been nothing but over-thoughtful to me. Officer/Deputy Fort is a prime example. I didn't ask the name of the deputy, but in 2023, after someone stomped out my windshield on drugs, a deputy/sheriff from this station, who'd received a complaint I'd parked too long in one spot -- watch out for Gladys Kravitz citizens -- not deputies, who need a hobby other than harassing the unhoused, stat! -- was very kind and when he saw my smashed windshield, told me which nearby town had the best deals to replace it at low-cost. He was on the money! Just had to tell my experience because it's, frankly, unfair to make vague claims like Cynthia G. did about them caring only about rich La Canada residents [what on Earth is she even ranting about?] when I'm literally unhoused and they often go out of their way to show me kindness, shares resources, show grace. Unlike Cynthia G.'s unspecified, unclear rant which I will be screenshotting to save for every time I need a good belly laugh!

Arcadia has a wonderful Police Department and crew. I used to live right next door to them many…read moreyears ago in Monrovia. They keep the gangs and trouble makers out of the city. I met their Police Chief a long time ago, but I am sure she is retired now. I do not know who their new Chief is now, but Arcadia has let me slide with fix it tickets in the past. Station is right by the Santa Anita Racetrack and San Teresita Hospital. But anyway, I like to Yelp Police stations I have had good or bad experiences with sometimes. Arcadia turns out to be another good one in my opinion.

We are residents of Arcadia, and one day, right in front of the Mercedes-Benz dealership across…read morefrom the park, our electric scooter was stolen. We are extremely grateful to Officer Ha for the way he handled the robbery case that day. He was very patient while taking our statement and took the time to answer all of our questions in detail. To our surprise, just as we walked home, Officer Ha called to tell us that he had found our stolen scooter and asked us to come and identify it! We were truly amazed and impressed. This experience completely changed our perception of how cases are handled we honestly didn't think the scooter would be recovered and reported the incident with only a "let's see" mindset. During the process, I called several times to ask for updates, and Officer Ha always responded patiently. On one occasion when my call didn't go through, he even called me back. This made me feel that he took my case very seriously. We are deeply thankful to have such a responsible and dedicated police officer in our community!

Lazy police department. They probably only prioritize their rich residents over some peasants that…read morehappen to get in a car accident in their city. Already two weeks since the accident and still haven't received the police report. This has prevented me from seeing a pain specialist for an MRI, since the lawyer wants to make sure I wasn't at fault and don't get stuck with a huge bill. San Marino is a sleepy, rich town, so I can't imagine them being swamped with so much "work". Do better SMPD!

Perhaps I'm biased, but having gotten a tour inside, and seeing how it works from another…read moreperspective, but I have some respect for these guys. This is a smaller department than I've seen others in the LA / SoCal area, and the inside is really sort of ... not fancy at all like you'd think. These guys don't have all your money and don't sit there and do nothing. They respond to calls and keep the community generally safe to their best abilities. They have day shifts and night shifts. YES graveyard shifts! Somebody has to be awake in the middle of the night when you're knocked out from the day's activities. I do think its a thankless job. As a police officer you have to lay down the law. You have to keep people in line, and that often times rub people the wrong way because people think they're joy-kill. But if they don't do it, who will? Yes sometimes you're just having a fantastic party but its 3am, your neighbors do also have a right to have some peace of mind and sleep. Either way, I'm a big fan. Thanks San Marino PD! :)

While it's nice to know that the police have a substation in cute friendly Montrose (aka…read morePleasantville) and are here to protect and serve us, honestly, it doesn't seem that this substation is open very much. I have seen the door open during fairs, festivals and markets but have never had occasion to stop in. That's fine with me; it's a sign of low crime and a great neighborhood. Here's a shout-out to all the good cops out there. Thank you!

In my 25 years of residency in SP , I can say that the police station used to be run efficiently…read moreby friendly , polite people. It really complemented the feel of Mayberry at one point . The police officers were so respectful, kind and actually cared about their residents. I so miss officer Wise. He tired long ago. Even the parking enforcement people were nice. Today , most of the officers and parking cadets are so arrogant and treat residents like criminals. The parking enforcement cadets are eager to cite you over anything. if you stop for a second to let someone out of your car on the red curb, because there was no other option. Even when your car is on. I never saw the cadet and never knew I had " broken " the law. I was shocked to receive the ticket by mail. The cadet didn't speak to me , I never even saw him; going by the pics , I can see that he followed me. Never put the light on me or honk his horn. I. guess the parking enforcement cadets NOW can cite you for a moving violation. I requested to speak with the watch commander on duty. I stood for 45 minutes waiting for the officer. I am a senior , disabled person. The officer finally showed up and had a very defensive attitude. He showed no courtesy at all. I unfortunately did not write his name down. He didn't have any interest in listening anything I had to say . It makes me think the cadets have a quota of citations to meet daily. While I was waiting at the police station for the watch commander, a woman came in with a similar complain: she got a parking ticket on the mail, but the cadet didn't leave a copy on the windshield. So drivers are now being spied on by the parking cadets from far away , no hard copy on your windshield because you are way to far from them . All they have to do is write your plate number and you'll get a surprise notice on the mail. This is corruption at its highest. It reminds me of the motorcycle police officer , also in South Pasadena, who hides behind bushes or on private driveways by the high school and on Orange Grove, ready to stop and cite people. Before , this motorcycle officer was the only sneaky character. Now the parking cadets are here to get you too and they are supported by the police. So shameful!!

Have been harassed several years by this guy who is clearly not mentally well. From receiving…read moredeath/r*pe threats to uncomfortable love confessions in either letter form or in person. following me around campus, or when I'm walking around town in general. It turns out I am not the only woman he has harassed too as some other people have also reached out to me about their experiences. I have reported him numerous times to this department to no avail, their only excuse being "we can't take any action as he has not physically harmed you", even told me to just ignore him?? Their attitudes aren't any better, as most of the time they came off as annoyed. Honestly I'm just glad to see I'm not the only one who finds this department pathetic.

I have been dealing with a custody issue unfortunately and the have been so helpful, educational…read moreand frankly spot on! I love this town. I feel they have me and my girls backs!

SMPD is great and a huge asset to this city. I can personally vouch for their professionalism and…read morequality of their training. Long story short, one of the cops saved a family member's life. I will forever feel gratitude to that policeman and his partner (it may have been his supervisor) who zoomed over to help us when I called about our life or death situation. The whole thing gives me the chills. But the bottom line is that SMPD saved a life. I appreciate the fact that SMPD is pretty open with interacting with the community, which goes a long way to develop trust. They have "open house" events like at Christmas and other occasions where you can chitchat with them. It goes a long way to ease any tensions and show that they are decent human beings. SMPD seems to attract high quality people to the force and whoever is running the show does a great job. SMPD is a top notch police department.

They are doing their absolute best, but the situation on Los Angeles highways is awful. Cars are…read moreflying at 100-120 miles per hour regularly weaving in and out of traffic, accidents occur at an absurd rate, and there are very few road rules that are followed across the vast majority of the County. Driving is the thing that most Angelenos dread these days.