As a Kaiser Permanente patient, this was the first time having my own surgery at a non-KP site. Parking: The onsite parking is not discounted. Instead, they have $5/h validation at 50 Cosmo Place, which is a 10 minute walk that is not ideal. It would be nice if they had on-site parking. No visitors allowed in preop or postop, which is the first time that I've heard of that rule. They have lockers to put personal belongings. Overall, the staff, especially the RNs were fantastic. They were empathetic, friendly and helped put me at ease. Rest of the anesthesia, OR team were great! Overall, I had a positive experience. If they would allow a visitor in the PACU or closer parking, it would be 5*! read more

The front office is so bright and cold. The sign says no visitors only patients so you a family member can't wait in the waiting room because of the limited space. I was waiting in the hallway for them to bring my mom out after her rotator cuff surgery. The office has a entrance to the 450 Sutter garage. I had to sign my mom out and the discharge nurse went over the aftercare instructions and gave us a ice machine didn't ask if we needed it and I was the one who had to carry it and the nurse Kyle wheel my mom to the street and help her into the lyft that I ordered. read more

Took my mother to her rotator cuff surgery appt yesterday. First time at this center. There's a white zone to drop off. To pick up after surgery you'd have to have the person picking you up to drive into the garage(entrances is right next it the main entrance to building also on Sutter). Tell the attendant that you are picking up patient from surgery and was instructed by Kaiser to park in Parking Area 7, Spot #7. They will have you drive up. The person that checked in my mother at the front desk was very nice. The pre op nurse was very patient allowed me to sit with my mother in the pre op area to help translate. The waiting room and pre op were clean and organized. The staff was all very professional. read more

San Francisco Surgery Center - Waiting room area and checkin desk - Orthopedists Near Me - San Francisco, California

I'm giving them one star because they did not kill me. Unclean, unorganized, incompetent. Four times to start an IV, on someone who has great veins and never had a problem before. I've worked in patient care for 35 years and I have never seen so many missteps. I will never go back. Horrible experience.! read more

If you need to submit claims to your insurance for a surgery you had here, you can forget it! They won't provide the information your insurance provider needs in order to process the claim so you just end up going in circles for 3 months. They do not care about patients, they only care about you to get your money. I have never had this low and incompetent level of service before. read more

My experience receiving a surgery here with general anesthesia Was 100% positive. Every single person on the team that met with me was positive and kind and answered all of my questions. I felt clear about each step and exactly what was happening at each moment before the procedure, leading up to the moment of the surgery and also afterward. The lobby staff and nurses were wonderful and the anesthesiologist also took time to meet with me and answer questions. Everyone was very professional positive and friendly. I arrived feeling a bit nervous, but felt very calm throughout the rest of my experience here because the staff was so great. It also seems that they were a great team - and they seem to communicate well with each other. Every corner of the place looked very clean and orderly to me. read more

I had written a very negative (but accurate) review of The San Francisco Surgery Center. I wrote it out of concern for public health. Other patients have written one star reviews; however, all bad reviews seem to be "upstaged" by five star reviews reimposed above the negative one. I will say nothing about the "Directors" of the LLC, who seem to own it. Do your own research on them!, but book outpatient surgery in a hospital. Oh by the way, my more specific (but polite) critical review, written a few hours ago, was removed by Yelp. No community guidelines were crossed. I said in that review that the place is a privately owned, for profit, outpatient center. It was a dirty mess, and prominent surgeons, and Kaiser, are OK with sending patients there. They are complicit. Look at prior photos of the place at a below review, and know that nothing has changed. read more

Very nice staff, but as others have mentioned, the center has a run down, borderline dirty, appearance that didn't instill a sense of confidence. I was genuinely nervous about the sanitariness of the place--the last thing one wants to think about before surgery. The waiting room bathroom key (see pics) pretty much says it all. It was attached to a filthy kitchen ladle with brown gunk caked all over it. This is something I'd accept at a dive bar, not at the place I'm about to have surgery. read more

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I've had three procedures performed at the San Francisco Surgery Center. Two ACL revisions and a Meniscus repair. Parking is available in the 450 Sutter St. garage and is very convenient. The Nursing staff are all outstanding. They are caring, friendly, and knowledgable. They made me feel comfortable and well informed about the procedure. My physician, Dr. James Chen, is just amazing. He coached me through the procedure and kept me informed about my treatment choices and what to expect. The facility is clean and well maintained. Everyone from the receptionists to the nursing staff are very kind and work so well together. I very much appreciate the excellent care that I received here. read more

Recently had surgery here with the fantastic care of Dr. Man-Kit Leung, and had a great experience. The entire staff was kind, professional, and made me feel completely comfortable. Everyone here has great bedside manner, and the office was clean and welcoming. Special thanks to my nurses Krista and Melanie, who took great care of me before and post surgery. Highly recommend if you need surgery in the Bay Area. Thank you for the great care! read more

This review is for the 4th floor surgery center (there is a similar, separate one on the 5th floor under the same ownership). Upon reading some of the older reviews of this place I was a little concerned, but I'm happy to report that they seem to have made the necessary changes. 1) Everyone was very friendly, from the check-in staff to the nurses and my doctors. They were all very careful to ask about my comfort (do I need another blanket?) along the way. 2) While you'd never mistake it for a full hospital, behind the big sealed doors to the medical area, its not too small, and they seem to have an appropriate amount of medical staff for its size. While I was there I had two doctors (Dr. Diao, who was operating on my hand, and an Anesthesiologist), and at least 4 nurses / nurses aids. 3) Everything was very clean, and the facility did not seem in disrepair. (and they replaced that terrible bathroom-key-on-a-rusty-spoon from a previous review). 4) I was happy with the surgical experience itself -- I don't remember a thing, and I'm doing well 2 days later. -1 star because while I have zero complaints, I feel like a premium facility like this could be more of a "surgical spa" or something. Now that would get a 5-star review. read more

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The staff and doctors that work there are great; everyone was very nice and helpful. But I was quite surprised about how the center looked. The expectation I had was that it would not look like a hospital but more like a nice spa considering that this center is in a building where many plastic surgeon offices are located. The difference between how these offices look and how the surgery center looks is huge. Surgery is a difficult experience, and you don't want to feel like you are in a hospital. The center looked a little run-down and felt cold (I don't mean the actual temperature but the ambiance). They messed up my bill also and I got no apology for that. Updating to one star. So dumb because it is so easy to say "sorry"; I don't get when people in customer service do that. read more

The staff was so caring and nice! The level of professionalism was high, everything was clean, instructions were clear . In recovery room I had like 5-6 people taking care of me. 2 nurses took me all the way down to my uber car that Linda Moyes helped us with . Linda Moyes was just so helpful and nice and friendly , she pereped me for the surgery and inserted the IV . My surgery a positive experience and of cause my surgeon his assistant and the anesthesiologist were amazing ! Then Ann called me in the evening and so did my surgeon! San Francisco surgery center staff and dr. Kevin Stone and his staff rule! read more

This was my second visit here. These people are so caring and professional. From the front desk staff, to the nurses and, of course, Dr. Hattori. They explain everything, they know that you're a bit nervous and are friendly, competent, make you feel at ease and I would recommend this center to anyone, who, unfortunately, might need a procedure. Oh yeah, one other very cool thing, they validate your parking so you don't have to pay. THAT is very cool given that you're about one block from Union Square... read more

Amazing experience! My husband had his surgery here through Dr. Turek and everything from scheduling to the procedure was great! The staff was welcoming and caring and even entertained my hubbys silly sense of humor when he was coming out of anesthesia. They even handled the insurance issue when our insurance denied coverage after the surgery even though it was verified prior to the procedure. They did all the heavy lifting and made sure our balance reflected the original cost. Restored my faith in the american healthcare system. Love these guys! Keep up the good work. :) read more

Continued from the Stone Clinic's review: I also feared that my premium rates would rise to the point where I could no longer afford it. I had to downgrade my insurance once, and now with that charge, my insurance premiums skyrocketed 37% in 18 months. I am really afraid it won't be long before I can't afford insurance at all anymore. And it's because the manager and the doctors who own the surgery center are so greedy, they couldn't care less what happens to their patients. I argued with the surgery center's manager, John Lansberry about the charges, and he finally said I could pay $3670 for the surgical room and anesthesiologist. But he absolutely refused to send me an invoice for that amount so I could turn it in for reimbursement. I think it's pretty obvious he doesn't want Blue Cross to find out about the huge difference in charges. He then gave me a deadline for paying him without a statement, and even though I was more than willing to pay it with an invoice, Lansberry turned it over to a collection agency. I went back and forth with them, telling them that all I wanted was a statement for the correct amount and I would pay. I believe the gal contacted Lansberry and told him this, but he refused her as well, and they stopped communicating with me. So because of him, my excellent credit rating has taken a big hit. I e-mailed Dr. Stone twice regarding this situation and asked for his help. Lansberry must have lied through his teeth because the doctor came back and admonished me for hiding my insurance coverage. I have an e-mail that proves I gave his staff my insurance coverage a whole 7 weeks before the surgery. It was his staff that dropped the ball in giving it to the staff at the Surgery Center. But if they had, I never would have found out how bad they want to rip off all of the patients' insurance companies which will raise every patients' premiums. I have 2 separate statements on the same day from Dr. Stone's office. One said a "major debridement" would be $4900, while the other one said it would be $675. With the charges for that and notchplasty $585, removal of osteophytes $565, chondroplasty $525, and removal of loose bodies $475, the charge for 2 knees should have been $5650. With the surgical assistant's charges, it should have been $8470. I was charged $18,154 at the doctor's office. No wonder I got such a huge discount. But I now believe I was still overcharged a lot more than the $3000 discount. Working with the accounts manager at the office was a nightmare. I called the office to let them know I was stuck in traffic on the Bay Bridge. He answered the phone and chewed me out, telling me the therapist had a full day scheduled and I should be there on time. I arrived 5 minutes late and the therapist was still working with another patient. So he was rude and obnoxious for no reason. He charged me $620 for 2 ice machines. In fact, I had bought my own cheaper, and he made me prove that by showing him the invoice. I asked for a refund, but he only gave me $460, charging me for a therapy session I never had. I asked him to talk to the therapist who would tell him I didn't have a session, but he refused. It wasn't until I wrote to the doctor's executive assistant that I got the full refund. I was refunded for the $50 cancellation fee. I saw where one of the reviewers was charged $275 for his office visit. I was charged $450. His therapy was $60. Mine was $120. And he charged me $60 for 2 x-rays I never had. I pointed out to him that I sent 5 x-rays and 2 MRIs, so I would have argued about the need for more x-rays. I couldn't tell you where the x-ray room is if my life depended on it since I didn't have any x-rays taken. And I never met the x-ray technician until 2 days after the surgery when he took me up to the office in a wheelchair. The account manager sent me an x-ray which I took to a radiologist here. When she put both of them up to the light, it was immediately clear, even to me, by the shape of the bones, that it wasn't an x-ray of my knee. Later he sent me another x-ray which wasn't mine. I was charged $280 for local anesthesia I didn't have. So even though I tried to reason with the accounts manager and the manager of the surgery center, they both ended up doing a job on me. I can't afford what they did to me. I read with interest a review on the Stone Clinic from a man who was so happy with his and his GF surgeries, he said "we're up to 3 surgeries and several non-surgical issues." In 6 hours of therapy, I met 3 other patients who needed more surgery. The doctor did nothing for me that would cure my problems for long-term. It makes me wonder how many other patients need to return for more surgery. read more

Best possible experience! From registration to information sharing to the anesthesiologist and nursing staff, I experienced nothing but kind, compassionate, care from the moment i walked in the door until the moment I left. Quite honestly, I read the other review on this sight, and I am certain that it is not the same place. I had one billing question, and in literally 2 minutes my problem was resolved. Completely top notch clean professional center. read more

my wife had a bilateral breast reduction at sf surgery center in june. during surgery this place is amazing. they were very friendly, and helpful, and seem to genuinely care about their patients. my only problem with them is...how do i put this...oh right.. they charge way too much! average cost for my wife's procedure in 2012, with surgeon, anesthesiologist, surgery center, all combined is around 9000 to 12000. we just got the bill, and the surgery center alone is charging 40,000!!!! that does not include lab, surgeon or anesthesiologist. this is way way way overpriced, and while i would have recommended them wholeheartedly prior to receiving this outlandish bill, i would say no one should use this place unless you have a spare 50k laying around you don't need. read more