1. San Franpsycho

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    San Francisco, CA

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    San Franpsycho

    5.0 (1 review)
    Open 7:00 am - 11:00 pm

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    3 years ago

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    Marshalls

    Marshalls

    2.6(98 reviews)
    1.1 mi
    $$

    I had a great experience at this Marshalls location. The store was clean and well organized. The…read morestaff were welcoming and helpful. I was able to find decent deals here. Overall, I think it is a nice Marshalls location.

    Horrible experience at Marshalls in San Bruno. My boyfriend found a beautiful ceramic Labrador…read moreretriever sculpture that is hard to find, but unfortunately it had no price tag. He politely asked an employee for help and even brought over a similar sculpture of a different dog breed that DID have a sticker so they could compare pricing. The employee took the Labrador sculpture to the front to get a price, then came back and specifically told us the item would be waiting for us up front to purchase. We then stood in line for nearly 20 minutes only to get to the register and discover the sculpture was nowhere to be found. The employee had disappeared, and when the other workers finally contacted her, she casually told them she "broke it trying to put the sticker on." No apology. No explanation. No effort to make it right. They didn't even let us see it to see how bad it was broken, we might have even still bought it if it was minimal. It honestly felt incredibly suspicious and unprofessional, especially after being told it would be held for us. If it truly broke, why did nobody bother to tell us while we were standing in line all that time? I think the employee wanted it herself. The entire situation was frustrating, disorganized, and handled terribly. Customer service here is clearly not a priority. Store is always a mess and line is always still so long when there's 5+ checkers !!!!

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    San Franpsycho - womenscloth - Updated September 2026

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