The service is excellent Everybody is very friendly…read more Nice and clean the whole place I am very satisfied I will recommend others people for this convalescence when they are needed.

Recently I returned to Del Mar for a shecond time for rehabilitation care. As with my first…read more100-day stay, the staff there provided me with first rate expert care. As this was my third time in a health care facility for care, I can honestly, say that I truly enjoyed my stay with Del Mar. Their staff is very professional and friendly. By the end of my stay, I knew the names of 99 percent of their entire staff and considered each and every one of them as friends. The staff at Del Mar made my stay at the hospital enjoyable. They treated me like family; and I want to tell them again thank you for everything. If anyone reading this needs to go to a rehabilitation hospital, go to the best. Go to Del Mar Convalesent Hospital.

As a physician I have dealt with many skilled nursing facilities. Monterey Park Convalescent…read moreHospital, in my opinion, is one of the best SNF's I have ever encountered. The care, compassion, and professionalism of all the staff including Nurses, PT, OT, Activities director, CNA's etc. is unparalleled. The staff goes above and beyond their job titles to give each patient tender loving care. If I could give them more than 5 stars I would. Dr. Saundra A Mills MD, FACEP

I would not recommend this convalescent hospital to families caring for loved ones with dementia or…read moreAlzheimer's disease. My father stayed at this facility for approximately one month, and during that time it became clear that the staff lacked sufficient training and experience in managing patients with dementia-related behaviors, particularly sundown syndrome. On one occasion, I received a phone call at 1:00 a.m. asking me to come to the facility because my father was awake, talking, and bothering the nursing staff. About two weeks later, I received another call at 5:00 a.m. with the same request. During that call, I was told that if I did not come in, they would transfer my father to another facility. As a family member, I understand that caring for dementia patients can be challenging, but these behaviors are common symptoms of the disease and should be expected in a facility that accepts patients with dementia and Alzheimer's. It was concerning to feel pressured to come in during the middle of the night because the staff could not adequately manage his condition. My disappointment continued after my father's discharge. The discharge coordinator, Ms. Wang, informed us that she would submit the paperwork to begin the IHSS (In-Home Supportive Services) application process on our behalf and told us we should receive documentation within one to one-and-a-half weeks. After 1.5 weeks passed without receiving anything, I contacted her and was told she would look into it. When another 1.5 weeks went by with no update, I personally visited the IHSS office to check on the status of my father's application. To my shock, I was informed that no application had ever been started. As a result, we lost three valuable weeks waiting for a process that had never been initiated. Had we been told the truth from the beginning, I could have submitted the application myself and avoided the delay. Families caring for elderly loved ones already have enough stress without being given inaccurate information that affects important support services. Overall, my experience was extremely disappointing. The facility demonstrated a lack of preparedness for dementia patients and failed to follow through on important discharge-related responsibilities. I hope management takes steps to improve staff training and communication so that other families do not experience similar issues.

My aunt had to stay here after having cellulitis on her shins that wouldn't respond to IV…read moreantibiotics back in July 2017. She's a 30+ year diabetic and her diabetes was completely out of control. With this center's stay of 4 weeks, she lost almost 40 pounds through daily physical therapy, diet, and the cellulitis ultimately resolved itself. I approached this center's staff with a lot of generosity and thankfulness, especially since my aunt was going to be in their care 24/7 for quiet some time. I feel their job can be thankless so I wanted to make sure they knew we were very thankful. My aunt is heading back there for rehab after having back surgery, and although the nurse I mostly dealt with, Helen, is no longer there, I look forward to meeting the new nurses and staff, and can only expect that they will do a great job again. I wish the location was a little more updated since a few things need work, but it's all superficial. The quality of care is what matters the most.

The CNA and nurses are absolutely miserable with their jobs and it shows in the care of their…read morepatients. I was here for a month . The nurses and a CNA outside my door at 3 am fighting and calling each other bitches and waking up the whole hallway . CNAs walking in my room after 2 am talking about the nurses and how they will get the place shut down for all the complaints. But they were no better They would never come in at night to help. I did it all on my own. My roommate had a colostomy bag and the CNAs would rock paper scissors on who to do it and then it literally would not get done. She got sick and had to go back to the hospital. My other roommate has such bad bed sores that her family would come in and say something. Happy she had family to advocate for her. I actually requested to sign out again Drs orders. But I do have to say the only ones who do deserve some recognition are the wonderful Rehab Team.

My mother has been living there now for 3 years and 6 months now, letting her go was the hardest…read morefor me since, I had been her caregiver for over ten years. A friend had mentioned to me it was a great place to consider since her mother in law had lived there. Well how can I make a story short, I'm picky and very cautious about if she was going to be in the right place, well everyone in this home from cna's to Nurses, activity staff and maintenance persons had been the best and I am so grateful to them. I have celebrated my mother's three bday's they go out of the way to hold the space either in their large activity room or outside beautiful patio. Decorate, ballons tables with whatever color I choose ...balloons ect they go beyond to make the celebration be a success love and great to everyone in this awesome home for your loved ones!

Norma is doing a great job taking are of my grandmother. The other nurses are too, ill have to get…read moretheir names. Over all a nice facility, quiet area , looks clean and their courtyard is nice with plants and flowers and shade. Safe parking.

My mom had to be placed here without warning. It has been very difficult for her and us with this…read moretransition. The thing that made it the best was the nurses and Cnas.....especially Sandra V. the social worker. She has gone above and beyond to help my mother with her needs. We could never have survived without her

Our family memeber was sent here from the hospital... we were unsure of what to expect. But we have…read morebeen more than happy with the level of care our loved one is receiving. The staff has been kind and caring. Also their communication with us is 5star. Our questions are always answered with kindness and professionalism. The faculty is clean and well kept. Everyone we have felt with has been helpful and kind.

I come to this facility every day to visit my family member. CNAs, LVNs, RNs have been rude, they…read morehave rolled their eyes when we ask to change our family member. There are only a few staff that are considerate and care. Staff Constantly ignore us and don't listen to orders. There has been more than one occasion that we have arrived and My family member has not been changed. There is no accountability, the morning shift blames the night shift, or the weekend shift. The staff and facility do not provide good care to people recovering there. If your going to work here have a heart and do your job. Provide more education to your staff or hire staff that knows what they are doing

My mom current patient at Heritage Manor Nursing Home for seven weeks. She recommend this health…read morecare, because of the Wound Care Nurse Jennifer who is dedicated by working full-time Monday to Friday helping my mom. Not only dedicated, but also volunteer her free time to check-up on my old wounds and continue caring for it as needed. We're very happy to have Jennifer taking care my mom.

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.

I can not even begin to say how Thankful I am to each and everyone of those that assisted me during…read moremy month stay. Let me please Recognize those by name CNA are , Elsa Aguirre, Lucia, Gretchen, Jenil, Johnny. Nurses are Hazel Nurse supervisor, Ashley, Eddie , Riza. Pain Management Dr is also amazing and listens to you. And understanding to how you are feeling. . Wound care staff Johnny and Jackie both Great. Carissa Case manager extremely helpful.. Sorry if I misspelled anyone's names. And last but definitely not least the amazing and wonderful Rehab Team PT , Rochelle, Robert, Brandon, John, Gaye, and PJ . The OT team Melissa , Karina, Gisela, and Alexis And many more. Each and everyone of you played a big part in my Recovery and couldn't have done it without you all. See you in October for my next Surgery. Definitely will be back per my request. Miss you all. And my amazing roommate Maria and family. Rachelle Perez room 120 Bed A

I had an excellent experience here the staff was kind, professional, and genuinely caring. They…read moretreated everyone with respect and made sure all questions were answered. The facility was clean, organized, and welcoming. It's clear that they truly care about the well being of their patients. I highly recommend this medical center to anyone looking for compassionate, high quality care.

The staff is friendly, the patients look happy. It doesn't look like much because the building is…read moreold but they are doing great things at Green Acres. Lives are being changed, families are being helped.

Green Acres is like a home away from home. We have a real family here. Both the staff and the…read moreresidents are wonderful! This is a great facility to work.

I want to thank all the staff for taking care of my Dad. He tells me that he's really grateful for…read morebeing there.

from when we first stepped into the facilities our 1st stop was a friendly receptionist whom…read moreprovided good instruction. when we visited our loved one; staff was very attentive and allowed for a wonderful visit.