I arrived for my 11:00a.m. appointment at 10:00a.m., wanting to allow plenty of time to complete any paperwork. Within minutes, I had finished the forms and settled in to wait. At 11:35a.m., I was finally called for my evaluation. About twenty minutes later, after a brief assessment, I was told simply to "come back when it doesn't hurt." By 11:55a.m., I was back out the door--just in time for their lunch break. In the waiting room, I noticed a tipping chart encouraging patients to calculate gratuities based on the total insurance payment, not just their co‑pay. That struck me as inappropriate for a medical setting. I came seeking relief, but left with no improvement and deep disappointment. The visit felt like a waste of time and money, and the experience left me questioning their professionalism and priorities. read more

I looked at numerous Yelp reviews before I made an appointment for this location. I completely understand why there were numerous 5 star reviews. Everyone at this location is very friendly and courteous. I love that I didn't have to wait that long at all for a physical therapist. I was disappointed that my therapists didn't wipe down the location that I would be lying on, and yet my husband's therapist wiped his location. Since I have an obsessive compulsive disorder, that made me uncomfortable. The type of therapy you receive is dependent upon the therapist. There are therapists who talked to me in regards to how I should or shouldn't do something. Then there was a therapist that basically made me feel like she wasn't happy working there. After that incident, I decided to just purchase my own TENS machine and gel ice packs. I would just do the exercises at home. The first and second visit here was a 5 star experience, but the third time here made me realize that I could do most of the exercises at home. read more

Ive called multiple times after being referred to by my doctor with an authorization left two voicemails and still have not received a call back. Changed insurance so that i wouldn't require an pre-authorization still called multiple times different hours and only get voicemail. read more

Front office people are really nice, they have been helping me with my physical therapy and every week I've been making a quick recovery thanks to all the hard working people there read more

Bring my mom for weekly physical Therapy visits. Staff and Therapists are Nice and professional and knowledgeable the office is clean spacious and well equipped, my mom enjoys her visits here and the convenience of close to home. So Grateful we found this location. Highly recommend. read more

The main issue I have is they allow children to bring their toys (bikes, big metal trucks, etc) into the therapy area and play all over the floors, in and around the machines, etc! This could and will eventually cause injury or worse to a patient. To the owner and staff and parents/ grandparents/ caregivers, this is not a day care, it's a medical facility / physical therapy for disabled and/or injured patients, veterans, etc. So Please Keep the children at home. Thank you PS: If this continues, I will stop going and not recommend. read more

This place was so horrible! Staff was extremely rude and didn't seem to know much. I'm currently recovering from a car accident and I actually tried physical therapy for the first time and this place made my back pain 1000 times worse!!! I'm currently attending a chiropractor and it's 1000 times better! Whatever this staff did to me hurt me sooo much more!! My health started declining after attending this place for some months!! I'm way much more pain then when I started going there!!! I would not recommend this place to anyone especially with the unfriendly staff. read more

They are extremely professional and kind. I can tell they really care about your health and want you to get better. Everybody works as a team there and assist each other if your main PT is busy. They provide massage and a zappy machine (don't know what it's called) and then do stretches and even give you a paper with them so you can do them at home. They always ask how your pain level is. Great place! read more

I have visited many different providers. This place is the best. The office is very clean, employees are polite, knowledgeable and friendly. But most importantly they do the job! At other PT places they just place tense units on you with hot/cold pack and this is it! At this place, they are really working on you. You get manual therapy as well as exercises. I highly recommend this place if you are looking to get serious treatment. All technicians are very good!!! You will not regret. read more

If you have any neck, back, and shoulder pain, well any pain, these guys can help you out. I came in here for upper back pain, and I've gotten so much better. They gave me a hot pack in the beginning, then the BEST part, a nice massage!!! They really care about you and really WORK you out! Highly recommended. Oh by the way, they also speak Spanish, Mandarin, and Korean. read more

Really happy with the services provided. The exercises they've taught me along with the massage therapy has been a great help with my pain management. read more

Huge shout out to Steven for being the BESTTT!! Thanks for everything you guys do, always so thorough and professional and always helping me out with such great attitude. The new location is so spacious and welcoming, will definitely come back here and refer my friends/family/patients here because Bay Rehab is THE BESTTTT!!! read more

I love this place. They formulate a game plan and attack the problem. The staff is friendly and helpful. If you had an accident or injury I definitely recommend this place. read more

I really like the people at Bay Rehab, from the multiple receptionists to the team of physical therapists, who all work in concert so well to keep people on task. You won't wait around waiting for your next exercise or station. They don't overbook although you might be surprised at the number of active patients/clients in play at one time. read more

Every year 2x a year my mom is allowed therapy. She has been coming for 5 plus years . My mom is 92. They treat her with respect and kindness . I truly am grateful for Dillon and his staff thanks a million read more

Bay Rehabilitation - Physical Therapy Near Me - Montebello, California

Want to go a place where they'll actually look for your problems and try to fix them? Then come to Bay Rehabilitation. You'll actually get evaluated and people care about getting you better. read more

Went there for a dislocated shoulder they got me going again great crew and friendly ! Thanks Lynn read more

Yelp did a good job of helping find a Physical Therapy Rehabilitation Center that was close to my place and Bay Rehab is the closest. Took only 10-12 minutes to drive and finding the location as a first timer client. I was overwhelmed with the service staff who welcomed me as soon as I enter the center. But most especially, as well as the therapist (Ms. Ruby Tang) that took care of me on my first day. From there, she really made me felt so comfortable from start to the end even though I was in pain during the session. The fist session was intense because I wasn't aware of what to expect next. But to sum it up, it was a big help and I felt a progress after that. I left the center with a smile and truly satisfied with the Day 1 of my therapy. Looking forward into the next session and more progress to expect. Its hard to function well when some parts of our body is in pain or injured. It is so depressing. But so thankful to God that I only suffered some minor injuries from my accident and gave me another chance to live. Thank you Ms. Ruby Tang my therapist, for fixing me and the patience you had for me during our session. Thanks Bay Rehab! See you on my next session! read more

The center really helped my out on my proper lifting techniques. Ronnie and Denise are great people person and just gave me the support I needed emotionally and physically! Thanks guys. read more

Really upset, my daughter is a minor and they would not allow me to go in with her for her therapy appt. I wasn't told I could not in with her when I made appt. really bad communication with employees! I was allowed in first time for evaluation and was never told I am not allowed to go in with her after that. This the first time this has ever happened with any kind of doctor I have taken my daughter to. Very disappointing !!! read more

I recently had surgery on my back and was referred to this place by my doctor. Everybody was very friendly and helpful from the moment you walk in. The physical therapy staff have been friendly, knowledgable and patient during my sessions. I have been seeing them for approximately a month and already see significant improvements. Five stars is not enough for this place and the staff. I would definitely recommend this place to anyone. read more

I chose this place a month ago due to its Yelp ratings. I had my doctor send in a prescription. I have received no calls from them. I have called numerous times and no one picks up the phone. I try to leave messages, but their voicemail is full. I have no idea how they have a 5-star rating. After finally going there two months later due to no other options, they had seemed to really change their approach. There is now plenty of people on the phone and they are very courteous. The only downside I can say is that the exercises become repetitive. Overall though, I would say the place is not bad at all. Great change guys, keep up the good work read more

Just want to say thank you to Liz Salazar for taking care of me when I go and do my therapy. All of the staff here are very nice and professional. Right when you walk through the door the ladies at the front desk always greet you with a smile and sincere welcome. I really look forward to coming and doing my therapy here. But once again thanks Liz my knee and leg feel amazing right now. See you guys next week read more

Best physical therapy experience ever. One of the therapist really had the softest and tender touch to heal my low back pain. I always get worked out and feeling good at this place! read more

Skilled staff and relaxing atmosphere! Was referred by my doctor for neck and shoulder pains that I had been enduring due to an accident years ago, yet continued to get worse from working in front of a computer all day. Dillon was amazing at creating a program that was tailored specifically for me, a combination of massages, stretching exercises, and heat treatments. He even walked me through stretching exercises I could do at my desk to relieve pressure. I highly recommend Bay Rehab for anyone who is looking for professional service from a friendly staff. Will be coming back regularly! read more

There are not enough words for me to express how wonderful Bay Rehab has been to me! I have been a repeat patient at Bay Rehab over the last several years (car accidents and miscellaneous kinks here and there). The staff there is extremely courteous. Dillon, my physical therapist, is attentive, patient and above all understanding of my lack of tolerance for pain. I have referred countless others to Bay Rehab and the rest of my family as well. You can't go wrong here. They treat you like family read more

Great staff and a very professional atmosphere! I normally don't post reviews but the impeccable service made me do it! Lol Oh and free twizzlers at the front desk! :) read more

Staff are professional and plenty of room so each patient doesn't feel as if they are packed inside and can do their therapy with no restrictions read more

Great atmosphere!! The therapists are great and easy to talk to. They make you feel comfortable.

Loved, loved this Rehab Center. Actually this is my third in a 2 year span. Therapist aides very helpful. Although on Monday morning instead of them paying attention to their patients they are all chit-chatting about their weekend. But overall a great place. read more

Dillon is the best! He really helped me with the swelling in my arms and hands. Before I saw him, the swelling was causing unbearable pain, I had so much swelling my hands were more like stumps. Very professional and courteous. Thank you Dillon! read more

love this place. i had dislocated my shoulder months back and never got it back to normal.. however after coming here for a few sessions.. i can say, i'm on course to get my throwing arm back. great instruction and stretching techniques to help me out. professional and clean atmosphere. highly recommend. read more

I found this place on Yelp and so far, I'm very happy with the service for physical therapy. It's very easy to schedule an appointment because they are very big and well-staffed. They have lots of equipment and the therapists are nice and know what they're talking about. Parking is convenient too as they are part of a shopping plaza. read more

the NICEST staff. Everyone knows you, are super friendly and helpful. Very good place

I just finished my second session and I am very happy that I was sent to this location. The staff is great (friendly, knowledgeable, attentive and caring). They were always trying to find out how I am doing as a person asking about my day on top of being concerned about my injuries. I felt that they really cared about me as a person. The facility is clean, organized and well maintained. They are also a training facility and the students that they get are amazing too thanks to the training that they get from the therapists. If I have to recommend anyone to physical therapy, this is the place that I am going to recommend everyone to go to. Thank you Bay Rehab. read more

Competent, friendly, they listen to me. Great experience at Bay PT. I got better from their directions and conversations about my condition. Lots of help and all the equipment needed. Easy to adjust appointment times if needed. read more

awesome environment....ibern for all my therapy's back neck knees and now my elbow the staff is friendly and quick never leave you hanging

I hurt my back a couple of months ago doing some renovations to my house and decided to check this place out after being recommended by a co-worker. The staff was extremely friendly and helped me through the rehab process without the typically cold "doctor speak." Dillon, my physical therapist, was extremely patient with me and helped me get back to normal in no time. He also recommended a series of daily exercises I could do at home to help strengthen my back and prevent from re-aggravating my injury. Definitely worth the drive to Montebello. read more

professional, courteous service. my back was killing me and they helped me immensely. learned some stretching exercises and now know how to alleviate my pain. read more

Had a bad accident and my doctor referred me. Great treatment and nice people. Best thing is that my neck and back really feels 1000x better. read more