Thought I had posted this review on Yelp quite some time ago, but I don't find it, so.....Thanks to…read moreprocrastination and Covid business closings, a dental visit was long overdue, and a bit dreaded. My experience at Smiletheory was much better than I expected. Ti, the hygienist was just excellent, and after seeing Dr. Singh, I left there today with a much better understanding of where I am and the best direction from here. Glad I found this office. Dr. Singh is consistently kind, informative and does great work. Just recently, I had lost an older filling and she arranged with her staff to get me in right away to get it resolved, though the office was pretty booked at that time.

This review is long overdue. I waited until my situation was resolved before writing this because I…read morewanted to be able to share my experience as accurately and factually as possible. I was quoted approximately $7,000 for orthodontic treatment and paid $4,000 upfront directly to Smile Theory Dental. I paid $1,000 using my FSA and financed the remaining $3,000 through Sunbit. Regardless of the payment methods used, the office received the full $4,000 upfront toward my treatment. My concerns began after reviewing my dental insurance claim and noticing billing discrepancies that did not make sense to me. I raised those concerns with the office and ultimately decided I was not comfortable proceeding with treatment. I canceled my upcoming appointment before my orthodontic treatment began. I never received my aligners, no orthodontic appliances were placed, and I did not proceed with orthodontic treatment. Despite treatment not having begun, an orthodontic claim had already been submitted to my insurance. What followed took MONTHS to resolve from the time I first raised concerns about the billing. Throughout that time, I repeatedly had to follow up with the office myself for answers, updates, and clarification. There were periods where I was left without a clear resolution, despite continuing to reach out. For a situation involving thousands of dollars and my orthodontic insurance benefits, I found the overall communication, follow-through, and handling of my concerns extremely unprofessional. One of my biggest concerns involved a letter the office sent to my insurance. The letter stated that I was seeking orthodontic treatment with another provider. I had never told the office that I was seeking care elsewhere. When I questioned why this statement had been made, I was later told in writing that stating I was seeking care elsewhere was a "standard" way to facilitate the reinstatement of my benefits. Regardless of why the office chose to use that language, it did not reflect what I had actually communicated to them, and I found that extremely concerning. There was also confusion regarding how my payments were characterized during the resolution process. The office had received $4,000 upfront toward my treatment: $1,000 through my FSA and $3,000 funded through Sunbit financing. In subsequent correspondence, however, the office emphasized that I had paid the office $1,000 "directly" and that the other $3,000 had been paid through a third-party financing company. From my perspective as the patient, the office had received the full $4,000 toward my treatment regardless of how those funds were sourced. My interactions with the office manager, Christine, throughout this process were frustrating and, in my experience, handled unprofessionally. I continually had to advocate for myself and follow up while also communicating separately with my insurance company and Sunbit in an effort to get everything resolved. I expected substantially better communication, transparency, and follow-through from a healthcare provider. Ultimately, after continued follow-up and escalation, Sunbit canceled my $3,000 financing agreement and refunded the payments I had made toward it. My insurance claim was also reversed. The dental office refunded $500 of the $1,000 I had paid through my FSA but retained the remaining $500 as its cancellation fee. I understand that my treatment agreement contained a $500 cancellation fee. However, considering that I never proceeded with orthodontic treatment and the amount of time and effort it took me over several months to resolve the billing, financing, and insurance issues, I personally believe the appropriate thing for the office to have done would have been to waive that fee and return the remaining $500 as well. My strongest advice to anyone considering treatment here is to CHECK YOUR INSURANCE CLAIMS AND BENEFITS YOURSELF. My own concerns began because I reviewed my insurance claim and questioned discrepancies I saw. If your provider is in-network, review your claims and EOBs carefully and confirm directly with your insurance company that the amounts you are being charged are consistent with your benefits and the provider's contracted rates. Keep copies of your treatment estimates, payment records, claims, EOBs, and communications with the office. Ask questions when something does not add up. I can only speak to my own experience with this office. Based on the communication I received, the months it took to resolve my concerns, the insurance documentation issue, and the way the situation was handled overall, I found my experience extremely unprofessional. I would not personally return to Smile Theory Dental or recommend this office for orthodontic treatment.

Dr. Purewal has been my first choice for dentistry services for the past few years. Her practice is…read moreextended to the new office in San Jose. My recent visit, in San Jose, and first visit, in Gilroy, has always been great: quality service, effective care, clean office, and friendly staff. She is knowledgeable, soft spoken, and will put you at ease with any questions regarding your experience. I have received treatments from basic to deep cleaning, crowns, extractions, implants, and Invisalign. She does it all. Get your smiles of confidence today with Dr. Purewal. I'm sure glad I did. :)

Went there in lot of pain because my regular dentist was closed . They were able to accommodate me…read moresame day . I was seated within 5 minutes, Doctor Purewal explained me that my tooth cannot be saved . I was very nervous but she reassured me , it took her under a minute to take my tooth out. I'm surprised , she is amazing. Found my new dentist for life . Office is so beautiful and clean . And front desk is very nice . They sent my prescription while I was in chair and was able to pick it as soon as I left clinic. Thank you guys , very nice team .

Great dental care. From dental hygenist, Belen. To expert Dr care, thank you Dr. Lin. Just the best.read more

I inherited an alpha male dentist from a longtime woman dentist who retired; I dreaded going to…read moreappointments; his all female staff seemed intimidated by him; my niece recommended Dr. Martinez; I am so glad I made the change; as soon as I walked into the office I noted and felt an atmosphere and professional environment that is patient centered; I told the assistant and Dr. Martinez that I was experiencing some anxiety based on my previous experience; they made note of this and provided me with a caring and kind approach that had been lacking with the previous dentist; @ a recent appointment, based on my experience of over a year of treatment with Dr. Martinez and her assistants, I did not experience anxiety. I highly recommend Dr. Martinez based on her professional expertise, her wonderful staff, and an office environment that exudes care for her patients; I thank my niece for the excellent recommendation!

I had an excellent experience at Dullat Dental Cosmetic & Implant Dentistry. Everyone on the team…read moreis welcoming, friendly, and professional. The office is clean and very organized, which made the visit comfortable from start to finish. I would definitely recommend them to anyone looking for a trustworthy and caring dental practice in the Bay Area!

My experience with Dullat Dental Clinic has been nothing short of exceptional…read more I woke up on a Saturday with a toothache that quickly escalated into unbearable pain. While searching for emergency dental services, I came across Dullat Dental Clinic, and I'm so glad I did. Jen, who manages the front office, was incredibly kind and efficient, helping me get an appointment as quickly as possible. From the moment I arrived, the entire team was welcoming, supportive, and genuinely cared about making me comfortable. Dr. Singh promptly diagnosed the issue and treated the root cause of my pain. He took the time to patiently explain what had caused the problem, walked me through the treatment options, and outlined the next steps. What really stood out was that he didn't just focus on fixing the immediate issue--he also explained how to prevent similar problems in the future. His knowledge, professionalism, and willingness to educate his patients made me feel confident that I was in excellent hands. I'm incredibly grateful to Dr. Singh, Jen, and the entire team at Dullat Dental Clinic for their compassion, patience, and outstanding care during a stressful situation. Thank you for turning such a painful experience into such a positive one. I highly recommend Dullat Dental Clinic to anyone looking for exceptional dental care.

Homie in the chat helle sus with his dodgy answers…read more Simple questions. 1. Prices without insurances 2. % of compound and type of compound used Whitey here writes freaking paragraphs upon paragraphs throwing fancy terms. Like I dont care about the brand names and technology. I asked a straight forward answer. Give a straight forward response. And even after all that fancy smancy, Mr Whitey here still didnt answer the questions. Also, judging from the promotion of getting a free whitening with teeth cleaning via insurance is a scam. While the payer might not be affected directly by does sound like they would charge extra for the teeth cleaning to make up for lost cost from the whitening procedure by exploiding the cleaning charge code. PS. I also want to clarify that a price of $350 was given. But it does not say the compound, minutes of treatment session, and strength. As its not listed, business can also pull the classic switch-a-roo. And by the way they reply, its pretty clear they dupe way too many. Definitely does not deserve 5 star reviews but hey, hope this review gets some of yall woke and dont fall for being over charged by acutally asking the right questions and even look at the bill before you sign anything.

This is by far the best dental experience I have had, I came in for a deep cleaning and Dr. Kim and…read moreCynthia made me feel so comfortable. I have always struggled with dental anxiety and I can confidently say I have found my dentist. The front desk, Cynthia and Czarina are super friendly and helpful, making it very easy to schedule appointments and make you feel welcomed. Such a caring team! These ladies are amazing!

Five stars is not enough for Vidya Bobba Dental Group! As someone who suffers from severe dental…read moreanxiety, I am always nervous about appointments, but the team here completely transformed my experience. From the moment I walked in, the staff went above and beyond to calm my nerves and make me feel incredibly special.Not only did they provide wonderful service, but they also accommodated my tight schedule and even squeezed in additional services that weren't initially on the calendar just to save me a return trip. Their customer service is unmatched, and every single staff member is warm, friendly, and deeply caring. If you want a dental office that treats you like royalty, look no further!

Not good with kids. Should definitely not go there if it's for the kids. Very condescending.read more

We've had such a wonderful experience with Dr. Linda Huynh and her entire team. From our very first…read morevisit, they've made my daughter feel so comfortable, informed, and genuinely cared for. Dr. Linda takes the time to clearly explain the treatment plan and answer every question with patience and honesty. The office is organized, appointments run on time, and the staff is consistently kind and welcoming. Her smile is already transforming beautifully, and we feel completely confident in the care she's receiving. I'm so grateful we found Dr. Linda Huynh and would highly recommend her to any family looking for an orthodontist who combines expertise with warmth.

I am so happy to have found Dr. Dong! My family was looking for a new dentist for both the adults…read moreand kids and he and his staff do a great job. Everyone is very friendly and the office is super clean. They are quick to take you back and get you roomed when you arrive and they have TVs for you to watch during your appointment. They are thorough and do a great job with assessment and cleanings. I was very pleased when Dr. Dong offered me some cosmetic procedures that I had previously asked other dentists about but had blown me off saying it was nothing to worry about. He takes his time to explain everything to you but it did not feel like an upsell, but rather offering a way to help. It's not just the basics here which is great! It's nice that this office offers both dental and orthodontics, especially for families with kiddos. Definitely give them a try!

I have been going to Quality dental since the last 3 years. The people working there are…read moreexperienced professionals who give practical advice on dental care. Dr Owais is really nice and soft spoken which I really appreciate. Personally I have never had much dental work done there except for bi-yearly cleaning but my sister had a tooth removal and replacement and my husband had a deep cleaning( they also go there for regular cleaning). Every time the experience has been great! The staff the front are nice too. They will warn you if you miss an appointment before going ahead and charging late fees. It's so close to my home I am glad my family and I found them.

Very clean office. Everyone here was kind. I had a cleaning and that went well, the assistant was…read morevery gentle. The dentist (gentle, soft spoken) told me I needed some work and that my teeth were decaying around some older fillings. The front desk wanted to schedule to get to work that same week if possible. I decided to get a second opinion some place else because my prior dentist who recently retired had never mentioned this to me. At Quality I was told I needed four caps and needed some fillings as well. I got that second opinion today and was told this was false. I understand some people would like to replace old silver fillings but to tell me my teeth are decaying is wild. I obviously won't be returning. This just isn't the dentist for me.