Valerie and Erica where just amazing ! So patient so compassionate and kind. The entire staff was…read moreawesome. I would recommend them for your loved ones service and the reception service was great. The food and everything turned out beautifully. Thanks for your love and compassion toward our family.

We have used Sunset Funeral Home, West, for, unfortunately, a lot of my family members and we have…read morealways been so pleased with their services. I ran into an administrative problem with Sunset, and they came through! I spoke with the owner's nephew, Mr. Jose Ramos, and the compassion and care he exhibited in my particular situation, was beyond the call of duty! They are the best in El Paso. Don't go anywhere else. I know you will not regret it! Forever grateful, Della North

My brother was from Denver, he was murdered in El Paso , I knew nothing about how to get my brother…read moreback home to Denver they helped me through this terrible loss , I am forever grateful for all there help !

The staff is very Helpful , I been A customer for 25yrs. If…read moreyou need Help planting a Tree or two th Staff will Gladly help you @ NO Cost. Mr. Pedro recently planted 2 TREES & He was very sweet & Hard worker.. Thank you pedro For helping me with this work I Really appreciate you & th STAFF! May God cont. to Bless you.. will you Please install sprinkler..so my Moms TREES SURVIVE...thank you!!!

The trash cans are over filled. They don't bother checking the sprinklers to make sure all the…read moreareas are getting water. I was told that if I don't like there work. I could go water myself. There primary concern are the new customers getting buried. That's what brings money to the cemetery. Very disappointed with there customer service. I would like to know if the cemetery is under new management?

1.) The only calls ever placed were TO you, not a single one from you…read more 2.) My siblings and I are very close, no discord. 3.) My sister was with my mother in Texas when she passed away 4.) You were paid the day my mother passed away, by my sister, at Hospice 5.) On day 51, when I called you, very concerned that you had lost my mothers cremains, you hung up on me. I sent you a letter that said if you did not call me within 24 hours and give me a status report, I was going to report you to the authorities -- you didn't respond, I called the authorities. 6.) We needed the death certificate because without a death certificate you can't file probate documents, without probate documents you can't do the most simple things -- like stop cell service, talk to the mortgage holder, etc. You were the one singular person who prevented us from being able to deal with my mothers affairs and begin to move past the loss of our mother. These are the FACTS. Since, through actions you alone could have prevented, Texas Funeral Service Commission has started their investigation, you have been forced to take down your website because you were making false claims. So, if you are such an honest broker, why don't you use your real name in your fake review? Study the case of Amy's Bakery in AZ. Companies who are wrong are better served with a Mia Culpa, because "Merlin", a smart wizards knows, good always triumphs over evil.

A truly disappointing experience. First of all, Nate (office manager) scheduled an initial meeting…read moreto make my mother's final arrangements with Denise - who was one hour late and never apologized. Denise is the perfect example of an employee who does not care. She has a terrible attitude for dealing with families experiencing loss. The true travesty is her inexperience coupled with disregard. She double-booked my mother's burial with another burial at the same time. We were then moved 30 minutes later. At the time of burial - parking was difficult due to the two burials happening closely. Francisco - our "director" or "counselor" didn't even show up to make sure things went smoothly at the burial. He was another example of disorganization with no sense of urgency and called me two days later stating, "I'm sorry I couldn't make it". Wow! Overall, the professionalism and attention to detail is terrible and when speaking with Nate and hearing the history of how Evergreen has changed owners over the course of time, also responds with "no worries", "no worries" to every statement which is not only inappropriate but unprofessional as well. I'm sorry I have loved ones resting in peace at Evergreen. The entire experience was terrible and lacks a robust, compassionate and well-run operation for families at the time of loss.

This place is horrendous! I have three loved ones resting there, the grounds keeping is awful, they…read moreactually waste water feeding the weeds, I went looking for a loved ones grave marker it was three inches under weeds,dirt and trash couldn't even locate it, its all about money if you place something on a plot you already paid for they removed it without permission and want thousands of dollars to have put there! There people have no compassion and should be ashamed working here! Please find someplace else to rest your loved ones its bad enough dealing with the loss but to get treated bad after you've paid is inhumane.