I am deeply disappointed in the way my family was treated by this funeral home during what was…read morealready an incredibly difficult time. My uncle served this country for 20 years, and our family expected his military funeral to be handled with the care, dignity, and attention to detail that he deserved. His daughter was assured by Blaze that everything had been arranged for his military funeral at Fort Bliss. Based on those assurances, our family trusted that they could arrive knowing everything was in place. When my father and cousin arrived at Fort Bliss, nothing had been scheduled. Thankfully, the VA went above and beyond to try to pull something together for our family at the last minute. We are extremely grateful for their efforts. However, because of the funeral home's failure to properly make the arrangements, my uncle did not receive the full military funeral service he deserved after dedicating his life to serving this country. What makes this even more upsetting is that the funeral home acknowledged that Blaze knew she had messed up. Yet the apology that followed felt forced and half-hearted, rather than reflecting the seriousness of what had happened. A funeral is not something you get to redo. There is no opportunity to go back and give a family member the service they should have received. The lack of organization, communication, accountability, and care displayed during this process is extremely troubling. After reading other negative reviews describing similar concerns, it is difficult not to question whether meaningful changes are actually being made. Families place an enormous amount of trust in funeral homes during some of the most painful moments of their lives. That trust should be met with professionalism, compassion, and attention to every detail--not excuses after the fact.

The staff was calm, helpful and gentle with their communication. All of our family's questions were…read moreanswered and addressed in a timely manner ahead of time. The outdoor commons area was beautiful for a mid-April service, the indoor area for the funeral was very bright, clean, fresh, spacious and welcoming, and the reception room was clean and prepped when we arrived. My only complaints were that we had been told the table cloths for the reception would be cream colored but they were gold and brown polka dots. They didn't go with the pre-planned table centerpieces, and there wasn't time to get new ones. We had also been told there would be table cloths for the Memory Table at the service, but I didn't realize they only had a bright red one. Double check on these before your gathering.

I was so distraught as my 94 y/o mom was hospitalized. Juanita answered when I called and…read moreimmediately put me at ease. She was informative, honest & compassionate. "I am the only one here but when I get a chance I'll send you a traditional package quote. Give me a day." Within 24 hours it was in my email. She setup an appt for me to come in and discuss. Victor greeted me and went through my package in detail with no up-sale line by line making sure I fully understood and did not have any questions. Once I made my custom choices he put together a quote good for 6 months. Now if she passes I have a funeral home to pick up my mom, a plan and know the exact cost. Thank you Victor and Juanita for your courtesy & professionalism.

We didn't know how to plan a funeral when our family member passed away. Zulema at San Jose…read moreFuneral was great. She answered all our questions. Worked with us in her day off when we didn't have an appointment and gave us great options for the funeral services that is affordable. Zulema was there every step of the way including the day of the funeral. We were in great hands. Thank you Zulema!

My mother pre-planned and paid for her funeral services with San Jose Funeral Home East five years…read morebefore her passing. Victor Corral gently and clearly guided her step by step through the process and then put her choices on a written contract. It all went smoothly and stress free. Then my mother unexpectedly passed away on July 5, 2025. Victor and the wonderful and professional staff at San Jose Funeral Home East immediatly and compassionately took charge of arranging all the details of her funeral with our family. Needless to say, the funeral exceeded our expectations. The oak open casket, flowers, Celebration of Life Video Slideshow, live singer, program hand-outs, entrance photos of my beautiful mother, rosary services and transportation to Ft Bliss National Cemetary--all took place flawlessly and beautifully. My heartfelt appreciation to Victor and all the wonderful staff at San Jose Funeral Home East on Pellicano!

I would like to thank San Jose Funeral Home for their hospitality and how they they coordinated the…read moreentire grievance. Most importantly allowing for My Friends,childhood friends,colleagues in the Music world and more to bring mother what I always gave her on every special event. They are caring, attentive, and always go the extra mile to help the family and friends. I thank you from the bottom of my heart-believe me only I know how thankful I am to San Jose Funeral Home and El Paso, Texas. One day I would be humbled to in your hands. Ricardo

Nice facility. Lots of staff to assist and they were appropriately dressed and very friendly…read more Everything was neat and well organized came for a departed friends service.

In reference to 3938 Montana. Terry Durón the funeral home director …read more Only interested in your money and adding on bells and whistles. When a service is paid for in advance they disregard and only seek additional funds. My grandmothers insurance covered more than the services cost and they stated they keep those funds to "keep them afloat". If this was a non profit type of business i would understand but you're overpricing every single thing you offer. My grandmothers services were all covered at the restlawn and they still wanted to tack on an additional service at their location. She took care of all of her affairs prior to her departure to avoid any problems or delays and since they're not making any money from pre paid services they have no interest. DO NOT purchase anything additional from them. Flowers, urns, obituary (which they upcharged over 400%). It's $40 at the local paper. Give your business to a local florist instead . No type of sensitivity to the families of loved ones and total disregard for humanity and only a business transaction for them . This applies ESPECIALLY to Terri Duron. At the end of it all when we went to pick up the death certificates she still found a way to squeeze in an extra charge for a priest we didn't even use (my grandpa paid out of pocket for one), leaving us with a balance owed. If I wasn't there to catch it they would have charged my grandfather . I wonder how many other families they do this too on a daily basis all to make their commission . Terry when you are told we don't want flowers , that doesn't mean you ask every family member you encounter about ordering flowers from you . NO means NO. You should work in the car sales industry not a funeral home where atleast some human decency and empathy is required . Also make sure to take a translator if your family member only speaks Spanish as they struggle to properly relay important information that they do not know how to say in Spanish (Terry). This entire thing is a horrible joke . Don't put your families through this take your business elsewhere. And if you use them , DOCUMENT everything and check your bill at the end because they take advantage of mourning families . Shame on all of you .

We used Perches 5 years ago for the handling of my mother's remains, cremation, obituary... NEVER…read moreAGAIN will we utilize their services. You literally get what you pay for. We never got any updates, whoever was in charge of the death certificates had put that my mother died in Hudspeth County, after my dad pointed out that she died in El Paso County, it was never corrected. It took forever to get my mother's ashes- I even doubt their hers in the urn. I attached my mother's photo to the online obituary and it was never added. Furthermore, I don't think they realize how their lack of attention to detail affects their clients.

If you are planning a memorial service and funeral for your loved one in El Paso my advice to…read moreanyone who plans to use Perches Funeral Home is walk away and look elsewhere. When both my uncles passed away suddenly my cousin decided to use Perches Funeral Home to host the memorial service and had nothing but trouble. The first thing that went wrong was that no memory cards were printed for the family and then they never gave my cousin an actual date for the memorial service and it seems that the staff at Perches Funeral really don't have a clue on what they actually are doing. And then they promised to send my mom and aunt emails to give permission to cremate my uncle's ashes which they NEVER received. And if you try to request info via telephone the staff acts very annoyed and tell you that you have to call on a weekday. And the final thing that Perches Funeral Home does is if you write an obituary for a loved one they constantly misspell family names and the worst thing is THEY cannot change or correct spelling errors in the obituary and my mom noticed this when she saw my uncles obituary on their website and when my mom tried to call Perches Funeral Home to correct the mistake and they told her they couldn't change it. Then if you try to write a nice memory about your loved one you CANNOT post your memory message until the day of the funeral and memorial service which makes me think that they somehow have a rule about posting good memories of your loved one until the date of the memorial service and funeral draws near. How Perches Funeral Home manages to survive in El Paso i'll never figure out but they should improve themselves and give people better customer service indeed

I would not recommend this funeral home at all! The first mistake started when we went to liquidate…read morethe funeral expenses then the director tells us that they made a mistake. We had requested police escort they added it to the contract. When he comes back with the card he tells us that the secretary did not add up the math correctly. So they had to charge a second time for the police escort. Then the day of the rosary I look at my loved ones signature book and his last name, age and the date he passed away were wrong. I go and address it with them and the secretary tells me that they would get it fixed, because they order those from a different company. An hour later I go back to see the book and I see they tried to make corrections, and they still had it wrong. His age was still wrong and December were misspelled. So I go and address for the second time! And not to mention the fact that they lied and tried blaming someone else for the mistake on the book. So they had to fix it twice. Then the day of the rosary my loved one did not have on his tie, so I asked them if they were unable to put it on and the lady tells me that they did not give her a tie and she knew because she was the one who dressed them. I told her that he did have a tie because I'm the one who chose his clothes and personally took it to them, which happened to be his favorite Express skinny tie. They told they were going to try to look for it. The next day we go back for the funeral, they gave us 1 extra hr with his casket open and he did have a tie, but it was not his! I went to the secretary and I expressed how upset I was and why would they not admit their mistakes and just try to cover up for them. And not to mention how bad his makeup up was! Would not recommend at all!

Joe Hepp, Joe Gallardo, Ms. Grace, Jaime Rodriguez, and the whole team is wonderful. Their director…read moreRebecca Gonzales is amazing. She is aware and attentive, and leads her team by example. In my experience with Restlawn, they made sure the family I was assigned to needed for nothing. Their funeral home is well equipped and intimate. I mean to say that it is set up for one event/one family at a time. Truly the team will take care of you the entire time, without the distraction of competing for resources during remembrance/celebration of your family member's life. They can provide a variety of services. They can provide overnight and extended visitation on their grounds, or arrange for visitations at your home if you want. They are bilingual and have the options of Latin music, if that's your flavor. In my expeir nice on the day of the remembrance, the team welcomed me early and made sure I had what I needed to support my assigned family (I was a Casualty Assistance Officer). They hosted folks in a hospitality area prior to the memorial. They have a nice sized chapel area. Their parking lot is pretty big I'm the rear to allow for a procession to form and travel to a cemetery that's local. The Angel Restlawn team did a great job coordinating with the National Cemeteries team. They made sure the transfer of remains to the cemetery was done correctly and respectfully. As folks came in for the event at the funeral home, the team were there directing them to the appro places. Angel Restlawn will take care of all your funerary needs.

This funeral home is exceptional !!!!!! Every member of the…read morestaff are very professional, kind and caring. I called them when my brother passed away in 2021, then my mother in 2023. Every member of the staff went above and beyond my expectations in every way. I flew into El Paso for my mother's service in 2023 with a heavy heart. They made a very sad time in my life so much easier in every possible way. I am forever grateful for the kindness and caring shown to me and my family. God bless each of you !

I love it here they gave the kids candy and we're making sure the kids were good and they were…read morevery respectful

Sunset did a wonderful job with my grandmas services. They were compassionate and kind throughout…read morethe process. The staff was very nice & professional. They did an amazing job on my grandmas makeup , the value is 10/10. Thank you.