Unprofessional and Disheartening! Hillcrest has completely lost its touch and compassion for…read moregrieving families. The only concern seems to be money. Our mother was cremated without any consent or confirmation from the family regarding whether we would be present. Hillcrest (Sophia) unilaterally made this decision, depriving us of the opportunity for a final viewing. When this was addressed with staff, they shifted blame onto family members, causing even more pain during an already devastating time, rather than taking accountability. They assumed it was the right decision, which was unacceptable and deeply hurtful. Be aware, their staff shows lack of competence. The staff showed poor judgment and did not take the initiative to clarify. Staff was Dismissive and untrustworthy, as we were blatantly lied to. The Person handling our mothers arrangements, Sophia was on The phone with the crematory and she told us that it could be postponed till tomorrow an hour later we received a call stating the process was completed, which made no sense. We went to the crematory and they told us when she called the first time they had already told her the process had started why she lied to us, especially in our face is unknown . Horrible experience for a grieving family. No family should have to endure this. Use a different funeral home, let competent people handle the care of your loved ones. If you happen to use Hillcrest good luck if it's Sophia, lack of better word STUPID. If I could give no stars I would. THANK YOU Hillcrest, Instead of providing comfort, you have created a profound void for our family.i

Unprofessional, do not use this service! My sister passed away and during her viewing the…read moreEmbalming fluid was coming out of her nose. It was horrible, we had to do a closed casket! Another family passed away and unfortunately, used Hillcrest and we had the misfortune of having external family drama in which Hector ESCALATED the issue! We provided jewelry and a rosary which was not put on! They put HEAVY eyeliner on her, we provided over 100 pictures of her....she NEVER wore eye make up! It was terrible, they do not even deserve the 1 star. I spoke with Jon - a manager, who just blew me off.

I was so distraught as my 94 y/o mom was hospitalized. Juanita answered when I called and…read moreimmediately put me at ease. She was informative, honest & compassionate. "I am the only one here but when I get a chance I'll send you a traditional package quote. Give me a day." Within 24 hours it was in my email. She setup an appt for me to come in and discuss. Victor greeted me and went through my package in detail with no up-sale line by line making sure I fully understood and did not have any questions. Once I made my custom choices he put together a quote good for 6 months. Now if she passes I have a funeral home to pick up my mom, a plan and know the exact cost. Thank you Victor and Juanita for your courtesy & professionalism.

We didn't know how to plan a funeral when our family member passed away. Zulema at San Jose…read moreFuneral was great. She answered all our questions. Worked with us in her day off when we didn't have an appointment and gave us great options for the funeral services that is affordable. Zulema was there every step of the way including the day of the funeral. We were in great hands. Thank you Zulema!

Nice facility. Lots of staff to assist and they were appropriately dressed and very friendly…read more Everything was neat and well organized came for a departed friends service.

In reference to 3938 Montana. Terry Durón the funeral home director …read more Only interested in your money and adding on bells and whistles. When a service is paid for in advance they disregard and only seek additional funds. My grandmothers insurance covered more than the services cost and they stated they keep those funds to "keep them afloat". If this was a non profit type of business i would understand but you're overpricing every single thing you offer. My grandmothers services were all covered at the restlawn and they still wanted to tack on an additional service at their location. She took care of all of her affairs prior to her departure to avoid any problems or delays and since they're not making any money from pre paid services they have no interest. DO NOT purchase anything additional from them. Flowers, urns, obituary (which they upcharged over 400%). It's $40 at the local paper. Give your business to a local florist instead . No type of sensitivity to the families of loved ones and total disregard for humanity and only a business transaction for them . This applies ESPECIALLY to Terri Duron. At the end of it all when we went to pick up the death certificates she still found a way to squeeze in an extra charge for a priest we didn't even use (my grandpa paid out of pocket for one), leaving us with a balance owed. If I wasn't there to catch it they would have charged my grandfather . I wonder how many other families they do this too on a daily basis all to make their commission . Terry when you are told we don't want flowers , that doesn't mean you ask every family member you encounter about ordering flowers from you . NO means NO. You should work in the car sales industry not a funeral home where atleast some human decency and empathy is required . Also make sure to take a translator if your family member only speaks Spanish as they struggle to properly relay important information that they do not know how to say in Spanish (Terry). This entire thing is a horrible joke . Don't put your families through this take your business elsewhere. And if you use them , DOCUMENT everything and check your bill at the end because they take advantage of mourning families . Shame on all of you .

My dad passing has been one of the hardest things I have ever had to deal with and planning a…read morefuneral was overwhelming. Martin Funeral Homes East were great and helped my brother and I through the whole process. They treated us and my dad with care, compassion, and respect. My Aunt used them for my grandparents when they passed and she highly recommended them to me. You won't be disappointed with them.

Zero stars if i could. Unorganized, horrible customer service. Go anywhere else but Martin. No…read moresympathy, Katherine was a failure. The video service was ancient. They gave trash service. Do not go here they take away from your grieving with their incompetence.

I would not recommend this funeral home at all! The first mistake started when we went to liquidate…read morethe funeral expenses then the director tells us that they made a mistake. We had requested police escort they added it to the contract. When he comes back with the card he tells us that the secretary did not add up the math correctly. So they had to charge a second time for the police escort. Then the day of the rosary I look at my loved ones signature book and his last name, age and the date he passed away were wrong. I go and address it with them and the secretary tells me that they would get it fixed, because they order those from a different company. An hour later I go back to see the book and I see they tried to make corrections, and they still had it wrong. His age was still wrong and December were misspelled. So I go and address for the second time! And not to mention the fact that they lied and tried blaming someone else for the mistake on the book. So they had to fix it twice. Then the day of the rosary my loved one did not have on his tie, so I asked them if they were unable to put it on and the lady tells me that they did not give her a tie and she knew because she was the one who dressed them. I told her that he did have a tie because I'm the one who chose his clothes and personally took it to them, which happened to be his favorite Express skinny tie. They told they were going to try to look for it. The next day we go back for the funeral, they gave us 1 extra hr with his casket open and he did have a tie, but it was not his! I went to the secretary and I expressed how upset I was and why would they not admit their mistakes and just try to cover up for them. And not to mention how bad his makeup up was! Would not recommend at all!

I want to personally thank the staff and the owner. They helped us and really listened to all of…read moreour needs. They kept us well informed of everything that was happening. They showed professionalism, sympathy and really simplified such a hard process. I want to thank you from the bottom of my heart for the amazing service you provided for my family. I know it is not easy to balance sympathy yet keep the business side of it. Thank you well wishes to all of the staff!

Having to arrange the services for my brother was hard enough, having lousy customer service and…read morelack of empathy was not worth it! Only reason we used this funeral home was because we were getting a death certificate to close his accounts. My brother was cremated. We were not even asked about keeping his clothes, which apparently were thrown away. An extra charge of 650.00 was being added to get a five minute viewing. FIVE MINUTES. My brother died in April we have to be calling to remind them to process the death certificate, which based on the Registrar is taking less than two months, due to the pandemic. We are going on five months and still are waiting! E-mails on this have gone unanswered, no follow up calls! Nothing!

Valerie and Erica where just amazing ! So patient so compassionate and kind. The entire staff was…read moreawesome. I would recommend them for your loved ones service and the reception service was great. The food and everything turned out beautifully. Thanks for your love and compassion toward our family.

We used Perches 5 years ago for the handling of my mother's remains, cremation, obituary... NEVER…read moreAGAIN will we utilize their services. You literally get what you pay for. We never got any updates, whoever was in charge of the death certificates had put that my mother died in Hudspeth County, after my dad pointed out that she died in El Paso County, it was never corrected. It took forever to get my mother's ashes- I even doubt their hers in the urn. I attached my mother's photo to the online obituary and it was never added. Furthermore, I don't think they realize how their lack of attention to detail affects their clients.

If you are planning a memorial service and funeral for your loved one in El Paso my advice to…read moreanyone who plans to use Perches Funeral Home is walk away and look elsewhere. When both my uncles passed away suddenly my cousin decided to use Perches Funeral Home to host the memorial service and had nothing but trouble. The first thing that went wrong was that no memory cards were printed for the family and then they never gave my cousin an actual date for the memorial service and it seems that the staff at Perches Funeral really don't have a clue on what they actually are doing. And then they promised to send my mom and aunt emails to give permission to cremate my uncle's ashes which they NEVER received. And if you try to request info via telephone the staff acts very annoyed and tell you that you have to call on a weekday. And the final thing that Perches Funeral Home does is if you write an obituary for a loved one they constantly misspell family names and the worst thing is THEY cannot change or correct spelling errors in the obituary and my mom noticed this when she saw my uncles obituary on their website and when my mom tried to call Perches Funeral Home to correct the mistake and they told her they couldn't change it. Then if you try to write a nice memory about your loved one you CANNOT post your memory message until the day of the funeral and memorial service which makes me think that they somehow have a rule about posting good memories of your loved one until the date of the memorial service and funeral draws near. How Perches Funeral Home manages to survive in El Paso i'll never figure out but they should improve themselves and give people better customer service indeed