I started using home serve as a plumbing insurance as recommended by sjw...makes me wonder if they…read more(sjw) gets paid for doing this...it's a company with just 2 stars and seems to be a bit of a rip off. They bid me double on an issue even though all online indicators say that it should not cost more than xxxx....double which then exceeds my limit so I have to pay....something is fishy here. Water rates are ridiculously high...not at all helpful that the utilities commission charges a few...leaving California and all this craziness behind

I am extremely disappointed with San Jose Water Company's service and billing practices. My water…read morebill has been outrageously high despite barely using any water. The amount they charge, along with all of the added fees, is becoming completely unaffordable for people who live in this area. What made this experience even worse was having my water shut off. I paid my past due balance just two minutes after the technician left my home. I immediately called customer service, expecting that they would simply contact the technician, who was literally just down the street, to restore my service. Instead, I was told they would create a work order and that it could take up to 24 hours to have my water turned back on. How is it acceptable for a customer who has already paid their bill to be left without running water for up to 24 hours? That means no access to drinking water, no ability to shower, cook, or even flush a toilet. It is hard to believe this is considered an acceptable level of customer service. Once a customer has paid the amount owed, restoring an essential utility like water should be treated as a priority. Waiting up to 24 hours is unreasonable and shows a lack of concern for customers' basic needs. Between the excessive bills, outrageous fees, and incredibly poor customer service, my experience with San Jose Water has been frustrating and unacceptable. The company needs to reevaluate its billing practices and implement a much faster process for restoring service after payment. No one should have to go without running water after they've done what was required to get their account back in good standing.

Had a sewer block and called an un-named company out (not Roto-rooter, used them very satisfactory…read moreabout 8 years ago before main was replaced) and they cleared the blockage, then rec run camera in line and showed what appeared to be splits in a cast iron pipe and rec hydro-flush and install a epoxy liner inside pipe for 23k, decided to get second opinion. As an engineer I searched internet and found Nu-flow pipe repair with a very well put together animation video of their process on their website and contacted them for their Bay Area representative. Trench free contacted me and I arranged for them to come out to give a quote. They were on time and very prompt and professional, the technician Carlos, who has been in the business over 20 years, arrived and ran the camera in 15 minutes and there was no iron pipe or cracks on his screen, not sure what other company was showing me, but the camera was very clear and showed PVC pipe for whole length of pipe. He was totally forthright and honest and said he doesn't see anything that needed repairing. The house is from 1949 but the sewer lines were replaced on 2 sides of the house in the 1980's to eliminate the septic tank and the final main 80' foot long clay pipe was replaced in 2019 to the street. We are a very satisfied US Air Force Veteran and will recommend them to all we know for future work. Carlos saved us from a very expensive repair. He did comment we have a shallow drop on the long pipe line and may need to send extra water down to flush debris out.

Installed a 2-way sewer cleanout. These guys are great: -…read moreThey tell you what work you do *not* need. Always a plus. - They do a complete guided tour while they are doing the work, and explain everything step-by step. It's quite interesting. - They are really fast. They did the cleanout install in under 3 hours. - They have good schedule availability; They came out within 2 working days. - They use an SMS-based scheduler that streamlines the booking and scheduling process. Very convenient. They are tech-savy. - They have top-of-the-line professional equipment. Always a plus.

Alright, we all have our issues with PG&E. For me, it's mostly the price / kWh…read more That having been said, they were fantastic today. We had an issue where our power was behaving strange. Power would lag, then return to normal, lag again, return to normal, and repeat. I called PG&E and they had a guy named Henry come out within 1-2 hours. Henry spent 5 minutes looking at the line from our pole to our house and spotted a frayed neutral wire, worn by a tree branch over the years. He let me know that it was a serious safety issue and killed the power to our house. A few hours later, Nate's Tree Service showed up and cleared a path for a new power line. Shortly thereafter, PG&E returned with a squad of guys who pulled a new power line from the pole to our house with a larger capacity. It was a minor inconvenience for us that could have been much worse. PG&E came out and fixed a serious issue quickly. We appreciate the team's great work.

Constant unnotified electric outage and overcharge Constant…read moreunnotified electric outage and overcharge

Once you find the right number (directory lists several where no one picks up) they are very…read morehelpful and get techs out quickly when they hear might be dangerous. Rats ate a wire running to my house from a pole. A crew came out and replaced wire. They mentioned a way to hinder rats from using the wire with a guard but didn't have one in truck. 2nd guy came out a week later and trouble shot with me- he went out of his way to research and find a pice of material rats/squirrels slip off of. No more critters using the route! Every time they come to trim redwood away from wire they are professional and above and beyond service.

I contacted their office after my house's connection was disconnected, which had the potential to…read morecause a fire. I called their emergency line, and someone assured me they would be out shortly. Six hours later, I saw the truck and a guy with a flashlight. When I went downstairs to greet him, he was already gone. I called again, and they said it was too early to see any notes. The following day, I called again, and the technician couldn't even tell the difference between a coaxial cable and their own neutral wire. Extremely unprofessional and disappointing service.

Not that we have options, but for such a critical service, their customer service is abominable!…read more Our power went out on a 97 degree day, about 45 minutes before it was to get dark. I want to know if it's coming on soon, or if I have to rush around during the limited daylight minutes left, and see if I can find a decent hotel to stay, in order to keep an elderly parent cool, and with the tools she needs to stay in good health. They want you to use AI, their Virtual Assistant, or use up the remaining battery power of your phone, so that it is cheap for them, and they don't have to pay Customer Service Reps. THEIR VIRTUAL ASSISTANT ASKS QUESTIONS, TELLS ME THERE IS NO OUTAGE, AND TO CALL BACK DURING THEIR NORMAL WORKDAY HOURS TO SPEAK TO A REPRESENTATIVE!!!!! 1) YOU ARE WRONG! 2) You better have Customer Service when your services fail, and people's lives may require assistance 3) Don't give me cheap AI assistance, when it is completely unhelpful, without any actual service! I did call back, and went through the lengthy questioning from their AI Virtual Assistant, and would not answer the questions, and kept stating I needed a Real Person. I finally got there. She differs from their virtual system, and acknowledges there is an issue that they are fixing, but does not have any other info. She asks if I want automated updates. My phone is full on memory, so I say they can call with updates, since I don't know how long this will last, and need to plan. I agree they can call past 9 p.m., since so much is unknown. They did not call that night, even though power came back on after a couple of hours. However, the next day, I find my voicemails full of messages. I received 5 messages from PG&E, after power was already restored the night before, stating that power would be restored by 9 a.m., then in another message, by 11 a.m., another message by 5 p.m., and another by 11 p.m., and then another stating they shut off power for an urgent repair. Similar to the weather bureaus, PG&E's service updates are completely false, untimely, and useless. You cannot rely on their service, their Customer Service, or their information. How are they allowed to operate in this manner? We are paying outrageous amounts each month, with costs rising higher and higher, for completely incompetent service! This needs to change.

Elias from PGE just knocked on my front door and needed to get into the side yard to read the…read moremeter. He voluntarily showed me his PGE badge, and was super astute and nice. I enjoyed our few minutes (while I unlocked the gate), and would appreciate PGE recognizing him for his professionalism. Great job Elias!

I had an issue with my online account not grating me access to to the payment center so I gave…read morecustomer service a call. A nice gentleman answered and let me know that they were doing a system update and emailed me a new access code. He even stayed on the phone while I tried to access my account again! So, on top of the prices being significantly less than PG&E, Silicon Valley Power has great customer service! I'm only giving four stars though because there is a downside to a smaller city having its own power source -the website doesn't always work correctly. I can't access my online account right now so it looks like I'm going to need to make another call to get access again...

The water meter is to be manually read each month. This is not happening. Customer service insists…read moreit is, but at the end of the last 2 summers a massive sudden increase in water usage occurs and then magically goes away the next month. Appears to be a scam.

Did a great job of installing a wireless controller to my HVAC unit. Quick and professional.read more

Pasha did a great job. On time and high quality work. I am happy to recommend him highly.read more

A total sham! Their results missed a gas line, a sewerage line - which were cut during trenching…read more They indicated services where there were none. They endangered the lives of four workers doing the trenching work. No follow-up photographs were ever sent, showing marking, as were promised. I have requested a full refund of $750 for less than an hour of their time.

They mis located a direct burial power line for me in Concord. I had the intersection excavated per…read moretheir locating. It wasn't in that area. I call Robert and he said they would come back at an additional $2,600.00 to re locate. I did use my personal locator prior to calling Amaya and wasn't comfortable going on my findings. However the owner called in another location g company and it was found two feet from my markings. I reached out to Robert again and was told to get over it. Here's another thing while locating he asked me if I had my RD8000 and A frame I told him no his response was "I wish you did because yours is better". This mistake in locating cost me $2,600.00 in locating fees and $5,000.00 in patching of the street intersection. Again after asking him the reimburse me for 1/2 the locating fee and the patching of the street his response was "get over it". Everything I've mentioned is the truth, I will spread this experience to any all all my contacts in the South county. DONT US THIS COMPANY

They came as soon as we asked them to help, they took time to assess the situation and what would…read morehave to be done upfront and they followed with the work promptly. They did a very high quality job. These people are very honest and fairly priced, they truly deserve to get a lot of customers and flourish as a business. The service has been excellent and the issue has been resolved in a timely manner. I highly recommend them for your plumbing work, you won't be disappointed.

Highly recommend - reasonable pricing, thorough explanations, quick response!…read more We had a bad clog in our sewer line which another plumber was unable to unclog after spending 2 hours working on it with a snake. They said that it would require a hydrojet, equipment they didn't have. I found Jose on Yelp since he offers hydrojetting. He came to take a look the same day for a free estimate. He re-analyzed the situation and said he thinks it can be snaked, cautioning that using a hydrojet in this case may cause flooding. His crew came out the next day and cleared it in 40 minutes. The pricing was reasonable and what he estimated.

In our efforts to save water given the drought conditions in California, we replaced our 2 sections…read moreof the lawn (inside and outside of the house totalling around 450 sq ft) and about 12 sprinklers with dirt, mulch and some flowering plants with hardy ones as well. Not knowing about the fact that the house owner must take prior approval , though still being in the grace period of 2 weeks since the project was done I filed an application to see if we could be eligible for a rebate. We got a visit paid to us by someone from the team to do the necessary measurement which she did a great job and made sure she got all the details down before submitting them to SCVWD. The next step kicked in and SCVWD started asking me for proof of when the work was done and any exchanges with the landscaping company etc that i could show to prove that i was within the grace period. I was not able to extract any of that information other than a text exchange that i had with my gardener. I had a word with him around mid July and he gave me a ballpark number and he was ok to do this in July though things changed and he got a bigger project to execute and we agreed upon mid August for our project via a phone call (didn't have a text for that as a phone call did the trick). Going back and forth with SCVWD turned out to be a complete waste of time and in the end they denied the application. The process that they follow needs a big revamp and they should have ways to prove if a project was not done in a stipulated time (by looking at the age of mulch, dirt , plants etc) in case it was an all cash and call based transaction. Not everybody has the resources to hire a landscaper for 450 sq ft of lawn replacement and file paperwork. All of these are nothing but excuses and impediments that SCVWD uses to deny applications. We are more than happy to contribute to city's water saving in every way we could through this project on our dime and time though what SCVWD offers is nothing but sham on their part!!!

Our home was adjacent to the SCVWD property near the Oakridge Mall…read more Since Covid they refused to remove the homeless alongside of our home on their property. They brought in trucks each month to remove tons of garbage stacking up next to our home. The homeless were dangerous with weapons, once with a gun and mostly knives which they threatened everyone on the trail with, they lit fires daily which brought the fire dept several times a month and loud explosions, unsanitary and bringing crime to our street. The SCVWD put up a gate next to our house but everyone just went around it or climbed over it. We called the SJPD on a regular basis but their hands were tied due to the fact that it was not public property. I heard a woman by our master bedroom being raped and it will forever haunt me. We could not get the SCVWD to remove them after emailing the board once a week and attending board meetings. We called Pam Foley's office and pleaded with the Mayor to no avail. We finally decided that we could no longer live there as it was weighing on our mental and physical health. We put the home up for sale and did not receive any offers while homes around us were selling for above our asking price within 2-14 days on the market. We finally received an offer well below our offer and equivalent to what homes much smaller and in need of upgrades which ours had a brand new kitchen and bath. When the movers came and we drove off, the homeless broke into our home. The SCVWD approved a very small claim amount to help with the repairs to the break in by their tenants the homeless. We were told that they did not want to pay the money to remove them so they were waiting for the City to do it. They had agreed to put in Emergency Interim Housing which never happened, All we had asked was for them to remove the homeless from the view of our home so that we could feel better about someone else moving there. They were supposed to remove them from the waterways anyways but did not want to spend the money. So we lost a lot of money and had to deal with it because they just want to charge people more for water and pay their board members lots of money. They are a mess and do not care about the people housed or not