Alright, we all have our issues with PG&E. For me, it's mostly the price / kWh. That having been said, they were fantastic today. We had an issue where our power was behaving strange. Power would lag, then return to normal, lag again, return to normal, and repeat. I called PG&E and they had a guy named Henry come out within 1-2 hours. Henry spent 5 minutes looking at the line from our pole to our house and spotted a frayed neutral wire, worn by a tree branch over the years. He let me know that it was a serious safety issue and killed the power to our house. A few hours later, Nate's Tree Service showed up and cleared a path for a new power line. Shortly thereafter, PG&E returned with a squad of guys who pulled a new power line from the pole to our house with a larger capacity. It was a minor inconvenience for us that could have been much worse. PG&E came out and fixed a serious issue quickly. We appreciate the team's great work. read more

Would give zero stars if I could. PG&E is beyond unreliable. The power of my neighborhood goes on and off even if the weather is just fine. They never give a reason why The rates are just far too high for the quality of service they provide. read more

This utility is incredibly unreliable, with far too many unexplained outages. The management appears both ineffective and overly profit-driven, and the company has become an embarrassment to its customers. read more

Their virtual assistant is horrible. Sentences got cut off. She coulnd't even understand simple Yes or No answers. I got the bill paid, but it took about 15 minutes on the phone. Horrible quality. read more

For 2 months PGE has an additional property in Redding CA on my bill for gas. I DO NOT have a property there. Yet they opened services without my consent/permission. To complete the AVIDAVIT and PGE written report requiring I am who i say is almost the exact same requirement for a CA ID - but I must give the copies of each thing. IRONY is that IF THEY HAD CHECKED WHOEVER HYJACKED MY ACCOUNT AS WELL, I WOULD NOT HAVE THIS PROBLEM! There is an address - send local PD to find out who is. INSTEAD, I MUST MAKE A REPORT WITH SJPD before PGE can move forward with the person who stole my PGE IDENTITY. NO OWNERSHIP ON PGE PART! THEY allowed the problem and are making it most difficult to remedy yet THEY put someone on my account without MY CONSENT. I am 70 years old and their expectation is very difficult for me to complete. I PAY THE PRICE FOR THEIR ERROR. read more

This place is not open. Not very much to say. App says that it is open from a certain time to a certain time. That is inaccurate

we have outages so many times a year , they up our rates every chance they get !!!! they have a monopoly because they are the only power company we have and they take advantage of it !!!!!! they also start fires !!!! they have no remorse !!! alot of people have died because of them read more

PGE is the worst. They keep raising their prices. They do not keep up their equipment. They turn the power off whenever they feel like it. To tell the truth about pge; I just can't do the subject justice. minus 10 stars. read more

PGE consistently and without fail causes me more stress and annoyance than any other company I have had the displeasure of dealing with. On multiple occasions they have adjusted my bill with no notification and charged me months later for usage well in the past. As a corporation they should have been dissolved years ago. Truly an abhorrent experience. Shout out to the customer service line for explaining all this nonsense with a straight face though! -10/100 read more

It's not often that PG&E makes you smile, but Cheryl at PG&E's Stream My Data is very fun to work with. I have had the pleasure of talking with her on two occasions and both times she was able to help me and in the process make me laugh and smile. She is very efficient and professional. I hope PG&E takes notice of this review and gives her the recognition she deserves. Thank you Cheryl. read more

If I can give negative rating, PGE would get a -1000000000000000000000000. PGE sucks ballz From management staff to support staff They sucks ballz To be honest, because PGE is a monopoly and there is not way out, anf if there is a way out, people will leave in a blink of an eye Why energy cost double between 12-2021 vs 12-2022 ? This is the craziest things I ever seen! read more

@Pacific Gas And Electric Power out again, at East Dunne and 101 in Morgan Hill, out every day since Sunday the 4th and at the same time, around 4:00 pm, during the worst heatwave on record, and the hottest part of the day, when temperatures are 110 and higher, the power goes out, last night was 11 hours without power, it came back on @ 3:30 am. The temp was at least 90 inside our hotel when the power did come on (as with most hotels no windows and no ventilation). The PG&E automated response system is a joke at best, the voice recognition is absurd, and each time you finally get to a real person the representative they "can't hear you" or "can't understand you" or the call is suddenly disconnected forcing you to go through IVR (hell) process again and again! PG&E continues to say it's rolling blackouts, however we know they are lying, and sadly there is no agency or entity interested in holding them accountable. PG&E knows the most vulnerable amongst us are paying a heavy price for their ineptitude and callous disregard for public health and safety. read more

I would give PG&E zero stars if I could. I received a statement from PG&E today saying that I can no longer pay from check because I bounced two checks over the past 12 months. That is entirely not true. I always have money in my bank account. I tried contacting PG&E today to clarify. It's not a big deal paying by debit card but it's the point. I didn't bounce a check at PG&E. I could not get through to anybody on their phone system. What a nightmare. I have a feeling part of this is because of PG&E filing bankruptcy. They raised our rates. And then they raised our rates again. After they filed bankruptcy and didn't pay for any of the damages they were responsible for. Talk about a scam? I wish we had options with our utilities in San Jose CA, Because I would opt out of using PG&E. Get your s--- together. We pay you guys a small fortune. And you have zero customer service. How embarrassing for your company. read more

Worst customer service ever. When you call and try to speak with someone, they just keep looping you around the automated line forever. You will not be able to speak with any agent. When there was a long power outage, they did not set up a community center either, just kept replying to comments on Twitter. They provided no resources, what if people needed someplace for shelter during the outage to charge and get medicine and contact people? Useless company. read more

We have lost electricity again: two months ago we were out for almost a week. Log onto the PG&E website and look at all their VP's; SVP's and EVP's and a new CEO - same results. Wish the State would do what Texas (maybe others) does and allows competition! Hey Gavin Newsome - get engaged here in California; out of the restaurant for a minute and help our State. Force competition! Trust me - competition is good!!!!! You want to be President - you better take care of California - the rest of the country is tired of our weak; unengaged leaders from California - both sides of the political spectrum! California use to be a great State; now it feels like our infrastructure is third world (apologies to the Third World; Developing Countries) at best. Pathetic! read more

Power out for 2 days, my entire work weekend spent in the total dark, throwing out food that went bad, tripping over things, unable to shower, having to eat out etc. Power comes back for a few hours and is now back out yet again. Fuck your pathetic worthless company and everyone who "works" there. Hope you're without power as well. You don't deserve a single star but I can't leave a 0, what a pity. read more

Worst power company in America constantly destroying the environment covering it up blaming others and the their on going "oops wow we screwed up...... again. but we swear this is the last time.... again". highest rates in the 48 states and their justifying it because "we have to charge more cause California is using less energy". Yet we have rolling blackouts and constant power outages. Why can't we throw them out of business and get a new company to manage our power. If I ran my company like you guys do I'd be in jail and my company would be gone!!! But hey I forgot your "too big to fail" and your "striving to ensure customers are taken care of" yea right! read more

A+ customer service every time! I usually come here to pay my bill in the mornings around 10:00 AM, and have never experienced a long line. If lines are not your thing, there is a little machine in the lobby area where you can pay your bill. Just be sure to bring your account number, checkbook, and you're golden. There is also a drop box on the side of the building on West San Fernando Street. Parking is limited, so plan accordingly and bring change! read more

Since the debacle in San Bruno that killed people and destroyed man homes, we've been subjected to hundreds of PG&E commercials that told us how much PGE cares about us and wants to provide the safest service imaginable. Utter nonsense! I just paid my bill online (convenient) but had questions about a supposedly past-due balance and an $18 'third party fee.' And so I called to ask about these charges. It took me five minutes to go through their automated system and then I had to wait 15 minutes to get a callback. The gentleman who phoned me started by asking my phone number (he'd just called me?). He was very polite and tried to be helpful but couldn't really explain why there was a 'past due' charge on my bill but reassured me that it didn't mean anything and wouldn't affect my credit - that my account was fully paid. Like many customers of PGE, I think that the company should really invest in more safety and much better customer service rather than telling us in TV commercials how much they care (total lie). As evidenced by all of the feedback on this site, the customers of PG&E do not like nor trust this monopolistic organization. If the California PUC is to be effective at all, they must use their regulatory power to reign in this terrible company. read more

Power went out at 7am and they haven't done anything. I've seen their truck parked in a burger joint and the time keeps getting pushed back for repair time. I have time sensitive work and assignments and this really ruined it for me. Every single time they take so freaking long to fix their mistakes. read more

Without my permission, PG&E switched me to paperless billing. As part of their plan, they buried and obfuscated the online route required to recover bill by mail. I gave up trying to find it online and had to call in. When I called in there was an over 10 minute hold time. When I finally got a human, the agent was well practiced at handling angry customers looking to fix what PG&E had broken, and he rapidly pointed me down the hidden path of their web pages. After I had switched off paperless billing, I was told it might take two billing cycles for my request to be honored. Isn't this the digital age? Why so long: is it incompetence and/or malevolence of a monopoly? Getting me back to the way I wanted required about 20 minutes of my time. This may push be over the edge to going solar. read more

Horrifically run company. Not only do they struggle to keep the power on, they incinerate their customers when they do manage to keep the power running. Many third world electric providers do a better job. read more

They are the worst. We lost power for over 16 hrs now. The website has same update since yesterday basically telling they are clueless and if you call them it goes to an automated system. Why are we spending tax payer money bailing out these useless people. It's time to Get rid of pge management and put someone who knows how to manage a company. They are worse than the power companies in third world countries and it's a shame this happens in Bay Area. read more

We have been without power since yesterday around 11:26am and ever since every few hours the estimated power restoration gets moved 4 hours later we are about to be at 24hrs without power.We just bought perishable groceries that we will end up throwing out . Pge can't seem to get it together. read more

I have been trying to get service installations by pg&e for months due to god like inspectors I still don't have service and am sure it will b at lest another month after paying them $8500 for contract fo 2small houses yet to be helped just hindered. SHAME ON YOU PG&E AND YOUR TERBLE INSPECTER DANEL bad work on central coast I'm a 40 year contractor never had so much disrespect and trouble please beware of the new pg&e read more

Estimated wait time to pay bill by phone: 10 minutes. Currently 45 minutes in. :| C'mon people. I don't want to create a damn login to your website to pay a bill. read more

Simply the worst and most greedy power company. They have an absolute monopoly on the grid in Monterey Bay and they just keep milking more money without doing reliability upgrades. There has to be a better option read more

Recently a tree limb took out the electrical meter in our backyard. We called PG&E to report it, they came and replaced it, and then our bills dropped considerably. Since I'm not one to pour over the PG&E bill looking for mistakes (not like the credit card bill where you have to be sure nobody billed you twice or failed to issue a refund as promised), I didn't realize they weren't billing us for ANY electricity use for the months of October, November, or December. In January, they caught up and I got hit with a $600+ PGE bill. Since I work in downtown San Jose, I walked over to the PG&E building, with my bill in hand, and politely asked them "WTF?!" ... the customer service rep was really nice, very polite, asked me in an amused tone of voice "You didn't think your bills were a little too good to be true?" and seemed amused with my "You don't look a gift horse in the mouth?" response. She pulled up my account, and told me it was no problem, we could work out a repayment plan that was manageable with no interest charges in the meantime. It was sorted out in less than 10 minutes, with no attitude, no tears, and no fuss on either side. I was expecting a battle with them over it, I was expecting a real financial crunch trying to come up with all that money in one go (the same billing cycle that we were dealing with holiday bills too) - and instead I walked out with a smile on my face and plenty of time to take my lunch and sit under a tree for a bit with a book. :) Oh, and because it matters to me - PGE has put in place some GREAT programs for reducing energy usage, and being kinder on the environment. If you own your home, or have landlords willng to work with you to help the environment (and your monthly bills!), definitely check out all PG&E has to offer! read more

"We do not give a damn about customer service or satisfaction in any way, give us your @$#%&*! money, now." This should be PG&E's motto, regardless of whatever fine-dodging, responsibility shirking, look at our employees not our ridiculously greedy policies, fantasy delusion nonsense they're pushing now. First of all the PG&E location on Stockton is the one in downtown San Jose that shows up in Googlemaps as "Pacific Gas & Electric Company Services," but of course in their typical we-could-not-possibly-give-less-of-a-@$#% attitude, the sign that tells you that they will not (not cannot, will not) accept payments at this location is inside the front door. Once you have managed to locate the actual location on Almaden, *spoiler* it is literally downtown so no parking, annoyingly long walk from wherever you manage to park, plus the lovely open-sewer-on-a-hot-August-day aroma and ambiance. Once you arrive at the location, there is a security guard that seems solely to be guarding himself from having heart attack and only two people on duty at all, though only one is actually handling clients from the 6+ person line (the other seemed to be on an in-window break). The ONLY saving grace at all was that that one person seemed pretty competent and handled transactions quickly once you had navigated the mountain of &%^( PG&E seems to relish putting in your way. And of course, no public restroom because that might mistakenly give the impression that they give a flying @$#% about their customers, humanity, or anything but the c-c-c-c-cash. Actually wait, I think a more apt slogan might be "Being a monopoly is the only reason we're still in business at all." read more

I am in Mountain View. I called PG&E to have them investigate gas odor related to my oven. Service provided promptly. Technician was thorough and very knowledgeable about my issue. He checked what I requested plus furnace, water heater and general gas line. I was very impressed. Technician: Jerry B. Thank you! read more

Website is so buggy, can't pay online or over the phone so i call customer service and they told me the only way is to pay at office for 6 months in person fucken A , this company is worthless and useless beyond anything felt like a dmv experience read more

--- update the Dropbox is no longer there. It's been a while actually, just haven't updated my review. :) Payment drop off box right on the street. Love it, specially for those last minute payments for procrastinators like me! ;) read more

PG&E and their website sucks! If an electric company announces they're going to shut down power for 800,000 plus people, logic would dictate that a lot of those people would go to the company's website for updates. Apparently the idiots at PG&E don't think logically and didn't prepare for the "high volume" of people looking for power outage updates, resulting in their website crashing (and still not fixed after 24 hours). With the billions PG&E has swindled from CA residents, they could at least invest some of that money to upgrade their servers and their shitty website. read more

Threatening the shut off power do to "extreme weather conditions". Forcast calling for 5-10mph winds...

Ah the big scammers are at it again ,they tell you go solor to save at the end of the year if you go solor you will be credited ,but they left out the your smartmeter plays stupid so now i get a wopping $5000.oo bill whos watching pge this has to stop. A 50 year pge customer believe me ive seen all there scams , read more

The people of California!! We have to fight PG&E and PUC over these OUTRAGEOUS bills!! Governer Jerry Brown let this happen. I had to take a limitation of duties from my work after 30 years, leaves me at home more, my most recent bill, $1100. STOP!! We need to stand up and fight this monopoly that is clearly against the law! read more

Worst company in the world!!! I should've stayed in Alameda!! 2 freaking power outages within 8 hours!!! Are you freaking kidding me??? I pay almost $300 a month to this company!! They charge their customers so much but the service they provide is far from being satisfactory!!! read more

What a garbage company. During the past couple days during A HEAT WAVE, massive power outages throughout the state. Are you serious, PG&E? My partner and I have a fresh water and salt water tank in our home. Woke up this morning to find power is STILL OUT, all of my salt water fish dead due to lack of oxygen and high temperatures, many corral dead, and one of my fresh water fish dead. I wasn't able to work today because, of course, my home has no electricity during a pandemic. Then middle of the day, sewage water starts to fill my bathtub and leak all over my floors. Needless to say, all the food in my refrigerator has to be thrown away. This is unacceptable. Their monopoly in CA needs to end. read more

NEVER EVER PAY BY PHONE at their general 800 number! They didn't get my phone payment beginning of the month, shows right in my acct I paid out that money w a confirmation number. On March 22nd they call saying our electricity will be shut off in 20-30 minutes!! What?! I immediately hit the number 1 to talk with someone but I was driving at the time. I really thought I had paid but couldn't look at my acct right away. So I pay w a late fee right away as I don't want my electricity cut off! I call and the "only" way to rectify this and get a refund is to do a "code" through Zelle. The code Larry White, ID number 4896, gives me is entered in the dollar amount! 1,389 even. I said what? It is showing I am going to send you $1,389?? He says yes but it won't come out of your acct, he promised. So I got his full name and ID number just in case. He says he has done this a thousand times etc.... Don't worry. Well....guess what? It did come out of our acct! Now it's almost $1800 total that came out of our acct for THEIR mistake. Then after waiting over an hour while they work on this, I am transferred to Larry's manager! I explain to him that now another 1,389 is out of my acct. I wasn't yelling but I didn't have a pleasant voice, who would after they just took $1800 from me?? He hangs up and no one calls me back. Just sickening!! Now I'm on the phone with BofA to stop these processing Zelle payments which I am not sure they can do. NEVER EVER PAY BY PHONE!' read more

On May 14th 2020, around 3:00pm,(Vehicle info, plate#: 45290P1, ID#: PC6263), PG&E employee, was driving on the wrong side of the road speeding, blocks my vehicle from moving, gets out as if to start a fist fight, and demands to know where our meters are. I explained they are on the side of each building. She demanded that I take her to them. I couldn't because I was working on an emergency, and told her there is nothing preventing her from seeing them. She then blackmailed me and said if I don't stop what I am doing, and walk her to them, that she will shut down service to the entire property. I left at that point. She then walked to the back of the building as my coworker told her the ground is not level. She then looks around, pretends to fall down, pats some dirt on herself, and then claims we should have warned her about the ground. She then pretends to limp back to her vehicle and another worker comes to replace her. I am pretty sure her intention is to fake an insurance or workmen's comp claim. I have never seen a worse behaved adult, and I don't know why PG&E allows their employees to act this way. And I will say "allows" because I called three different branches of PG&E, and everyone I spoke to was so dismissive and uncaring about the situation. read more