I've been a longtime customer of Southwest Appliance (and others) and have been witness to…read morediminishing quality and service in the industry overall. It's hard to be better when everyday you compete against Best Buy, Lowes and Home all day long, everyday. However this review is about giving credit to Barrett and his staff for working with me and supporting me as a customer as I endured the delivery of not one, but two refrigerators that, out of the box, did not work. They hung in there with me, gave me a loaner, and after four trips to the house, the adventure is over and I am happy with my new refrigerator. This is exactly the kind of service, in a difficult situation, that builds customer loyalty.

Avoid at all costs. They damaged all of our cabinetry during install. Appliances have had issues…read moresince Day 1, but Southwest Appliance no longer services the appliances they sell. Worst customer service ever!

I ordered a washer and chest freezer from Sears in Durango a month ago and haven't heard a word…read more I've tried calling and their number is no lon in service what's the deal!!!

As a follow up, we were contacted by Sears regarding our initial negative experience, they…read morescheduled an immediate delivery for replacement of the washing machine and refrigerator we purchased. We very much appreciate the customer service and standing behind the Sears standard.

Dan from Aztec. Purchased a new washer and dryer and a new…read morerefrigerator. Everyone was excellent, from purchase to delivery and installation.

We have both purchased new appliances and used their services for a range that came with our house…read more In purchasing, we came in with clear price ranges we could work with. They did a great job explaining the differences so we could make the right choice. The drop off was easy and helped us to get it ready for installation. Recently we called about our range. I left a message in the evening after hours and they called first thing the next morning. I explained the issue and asked about prices of service call versus a new range. They went over costs of each (new range at same line versus cost per time and new parts) and I ultimately chose the repair service. They booked a visit within 2 days. I was concerned the service person might dilly dally because of time but they came in, got to work and finished within an hour with time to explain issues. My old range is now back in use and I'm more aware of what I need to start squirreling away when I'm ready to purchase something new.

Absolutely the worst customer service I have ever experienced. My plumber installed a Triangle…read moreTube boiler purchased from Ferguson when we built our house. 4 years later it developed a leak in the heat exchange unit that ruined the boiler. Despite having a 10 year warranty on the heat exchanger Stephanie from Ferguson informed me that they would not be able to warranty the unit. Then after several phone calls from myself and the plumber she told me I should remove the heat exchange unit as that is all they would be willing to honor under the warranty despite the rest of the unit and electronics being damaged from the water leak. So it is January with temps in the single digits and I have no heat and no hot water in the house. I have no other option but to purchase a new unit from them, so I put it on my credit card and schedule the plumbers to put it in the next day when it will be delivered. The unit is delivered from Ferguson in an opened box and on the side it is marked "Damaged". Upon opening the box I discover their is a layer of dust on the top of the unit and that it has obviously been smashed and banged up and had been sitting in their warehouse for a long time. I send it back and wait a week for another unit to be delivered. Meanwhile the original unit with the leak is sent back to Ferguson to ship back to Triangle Tube under the warranty and several weeks pass. Stephanie calls my plumber and tells him he has to come down and remove the heat exchange unit to send back. I call her and tell her that a new heat exchange unit will do me no good as the entire unit is damaged and needs to be replaced and I've already put in a new unit so I don't need a damaged unit with a new heat exchanger. She says she will not ship the entire unit and they will only warranty and ship the heat exchanger. To top it off she informs me that they will charge me storage fees if I leave the unit with them until the issue is resolved. I then had to get an attorney to write some letters. Triangle Tube, when contacted, agreed to ship the entire unit and upon inspection did issue a credit to Ferguson for the entire boiler honoring their warranty. It in now July and Ferguson has yet to refund the cost of the boiler to me under the warranty despite several phone calls and emails. I will never to business with them again.

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Durango, CO. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

Daniel came to my rescue to unclog the drain in my Maytag washer due to washing pet bedding!!…read moreAwesome people! Thanks again!

I was wanting to purchase a Maytag pet-Pro front loading washer and matching gas dryer. Lowe's…read morecouldn't get me the dryer. I went to Maytag and was offered delivery in 7 days

We purchased four appliances in the last few months. Delivery time was on schedule and the old…read morestuff hauled away. Zeb and Zeak installed everything in a timely and professional manner. What a great team. Appliances work perfectly. Thank you Western Slope Appliance. Jon Loffi

Great Business! We were in a bind because our refrigerator was not functioning. We went to Western…read moreSlope Appliance (on a Wednesday) to see how soon they deliver a refrigerator to our home. At the time Kevin (the owner) said Monday. That night, we realized we couldn't wait. Called Kevin the next day told him we were in dire straits and he made it so were we got the refrigerator that same day. (Thursday) Thank you so very much Kevin!! We are dedicated to do more business with Western Slope Appliance in the future.

I go to the garden center at 9:30 am on a nice day in the spring to get garden soil and compost and…read morethe register there is closed and the gate is locked. So I go in main door and back into garden center dragging the flat heavy cart. I get about 10 bags on the cart, about 300 pounds or so and have to drag it all the way to the opposite side of the store to pay for it. Maybe when you go you'll get lucky and the garden center register and gate will be open and an employee will offer to help. I probably will shop elsewhere next time.

The store website is extremely user friendly and quickly gives reliable information. The easiest…read moreonline experience I have had.

Very prompt and reliable with his service. Got the job done on schedule and at the anticipated…read moreprice. Took the time to make sure he did it correctly and saw the project through to completion!

From the owner: Need small jobs completed before winter? Call me today! I can help you with a range of tasks,…read moreincluding flooring, tiling, painting, electrical, basic plumbing, carpentry, drywall, and remodeling.