Management here is a nightmare. They charge late fees even when rent is due on days they're closed,…read moreand there's no drop box or online payment option to even pay on time. They make up fake rules like "pay by 10 AM or it's late," which isn't in the lease. The place has rodents, paper-thin walls, and a parking lot full of potholes. Rules change depending on who you talk to, and maintenance barely does anything. Save yourself the stress -- do not move here.

Don't rent here. Bathroom ceiling collapsed into bathtub. Inside the wall? Mold! took 2 weeks & 2…read moretries for them to fix. Ever since, my apt smells moldy. Currently the vestibule light has been out since 8/6. Every service request ive submitted is marked "work complete". Light is still out & its pitch black in the vestibule. It's 8/23! Hot water heater leaked water under my bedroom carpet. Took them a week to come spray mold killer under my carpet. During the week mold began growing on my belongings in my bedroom! The Manger when I signed my lease 2yrs ago was amazing. Current Manager? She's rude & does not care! Rent literally anywhere else! I move very soon, thank goodness. After just 1yr they raised my rent $100. I know a neighbor who has been here 3yrs, they've never raised his rent at all. Before I realized how awful it was, I referred 2 coworkers & they signed leases here. There is no referral program at all. Been a renter all my life, worse place I've ever lived.

So, I've debated all afternoon on this one. I was nearly ran…read moreover by a ( transportation) van today that was pulling into this facility. Not this business fault at all. But I called this business to inform them of the incident, and they allowed a person in their care to be put in the vehicle and transported away still. I realize this transportation company was taking someone to a doctors appointment, or something along that nature, and delaying that would be a headache, but thats no excuse. They could have found another way. An uber, an ambulance, one of their own staff... Something other than allowing someone in their care to get in a vehicle they had just been told had nearly ran someone over.

I was in here for Physical Therapy in early 2020 after I suffered 3 fractures during a car accident…read moreI was in on Christmas 2019.

Camellia building has two elevators, one of which has not been functional for years, and the other…read moregoes out on the regular. There are many residents who have lived there for years (moved in when it was a fine establishment with restaurants, doctor's offices, grocery, church - none of which exist now) who are elderly or handicapped and are often trapped in or unable to get to their apartment. Also, the air conditioning goes out on the regulator and the residents are sweltering. Bad plumbing, bed bugs, and abhorrent management. I wouldn't board my dog in this dump! wish there was a 0 star.

DO NOT let your loved ones live here! In the last two years, this senior living community has…read morewoefully declined! It has experienced suicide, murder, rape, assaults, and robberies! There have been meth labs operating in the buildings. Ambulances and fire trucks are routinely on site daily. Bodies have been found a month or more after expiring. It is even under investigation for a prostitution ring! You can't make this stuff up! Management laughably bills it as a luxury community. Don't be fooled. An elevator in one of the buildings has been down for over a year. The common area floors are never cleaned. Maintenance issues go ignored. AND they have bed bugs and roaches! Most of the residents are very nice, gentle people, but there was a wave of undesirables moving in that caused a massive decline in morale, and no one cares about their community anymore. A resident purposely set a fire. Another barricaded himself in his apartment and busted out his picture window. Everyone is moving out in droves because of the drama. And trauma! The only thing it has going for it is the robust activities program that surprisingly remains intact from its previous administration, with regular bands that come to play, Bingo three times a week, exercise classes, dances and field trips. Not enough to save what used to be a very nice community. Very sad place for seniors near the end of their lives who have no support to have to endure.

Bryan W is the review that comes up when you search for Harmony Collection at Hanover. WE WISH WE…read moreHAD HEEDED HIS ADVICE! Of course, it was under different management in 2024, so we thought things may have improved. But our experience has been similar. Just during the month we were moving my husband's mother in, the Head of Nursing left. And administration has not honored some of the aspects of our agreement. In fact, when push came to shove, they outright denied them. Based on our experience, I would never recommend Harmony. The negatives far outweigh the positives when it comes to operational issues. Poor communication and lack of accountability from management top the list. My mother-in-law was there for over a month before she received her first bath. After complaining for weeks, we met with management. We were told that this would be resolved. A week later, we discovered they "resolved" it by moving her into a more expensive care bracket (without our knowledge). When confronted, we were told that she had never requested assistance with baths - or with anything else. This, of course, is not true, but I wonder why she would be approved for ASSISTED living in the first place, if she didn't require assistance. Additionally, if she did not request assistance, what was she paying for in that first care (assistance) level? And why did they give her a bath SCHEDULE? And why would I be complaining every other day about her not getting baths if I knew that wasn't part of her care plan? And why would they go along with me if THEY knew it wasn't part of her care plan? The questions are endless. I won't continue to elaborate, but baths are not the only issue. Eventually, management tired of my complaints. Everything we had discussed previously seemed to be no longer true, and apparently we have no recourse. I have reached out to upper management, but they have shown as little interest in hearing my concerns as lower management. I suggest you seek care elsewhere as operations have not sufficiently improved at this time.

I caution anyone who considers this Assisted Living facility for a loved one to NOT use this…read morefacility. I placed my mother into the Assisted Living facility in early January, and in less than a month, I had to remove her from the place. This place is run horribly. In fact, since I removed my mother from Harmony, the Executive Director and also the Head of Nursing have left. My mother who received dialysis three times a week was most often not given her medications in a timely/scheduled manner. The turnover with the nursing staff was frustrating-- I had to constantly micromanage my mother's medications --Constantly explaining and re-explaining her dialysis schedule and protocol (I.e., she neededa bag lunch to bring with her in dialysis days, and often the staff forgot...) The safety alert necklace/button that we paid $150 for was defective. They replaced it with another defective one. The button would go off without her touching it, and then sometimes when she DID press the button, it didn't work. It was nearly impossible to get in touch with any staff member from 8pm-8am-- on a daily basis, anytime we would try to call the front desk after 8pm and before 8am, NO ONE would pick up the phone! My mother fell one night at the facility. The alert button didn't work, and she had to drag herself to the telephone to call us at home (post 8pm) No one answered our calls to the facility so we had to call 911 just to get EMS to come to her aid. Their marketing agent (Heather) was coercive and duplicitous. The billing officer is incompetent, and none of the administration would honor some of the specifics of their own contract. It proved to not be a safe place for my mother