Outstanding customer service. Hunter got us a front row spot for the boat races! He went above and…read morebeyond!

Workers were kind set up our chairs easily and to our preference. When finished get up and go! No…read moreneed to check back in for deposits or to ensure chairs are returned.

** - Above and Beyond Customer Service**…read more I had a truly outstanding experience at Ron Jon Surf Shop in Cocoa Beach this Father's Day. I initially came in to purchase a 9-foot board I had my eye on. After deciding to buy it, I stepped out briefly to grab my son so he could help me load it into my truck. When I returned, the board was gone--needless to say, I was extremely disappointed. I spoke with a salesperson named Dave, who explained that the board actually wasn't supposed to be on the sales floor--it had been custom-made for the shop and was pulled by the general manager and placed in an office. Even so, Dave didn't stop there. He took the time to listen to my situation and understand how much this meant to me, especially as it was intended to be my Father's Day gift. Dave went out of his way to help and connected me with the manager, Chip. Chip took things to the next level--he made calls to the general manager and even reached out to corporate to see if anything could be done. After about 45 minutes of effort, he came back with incredible news: they got approval to sell me the board. Neither Dave nor Chip had to go to those lengths, but they did--and that level of customer care is rare. They could have easily said no and moved on, but instead they went out of their way to make my day. As a local, I'll be out riding waves on this board and proudly telling this story. Ron Jon didn't just sell me a surfboard--they delivered an unforgettable experience. Thank you, Dave, Chip, and the corporate team for making my Father's Day!

This store makes me want to say, "No wayyyyy.....way!" and "Excellent!" and "Nothing was bogus" -…read moreaccording to Bill and Ted (it's making my son cringe in the background). Largest surf shop in the world at 52,000 square feet of cool, rad, and gnarly, awesome things (shirts, jewelry, swim wear, accessories, beauty products, home decor, surf boards, rash guards, sunglasses, etc). If you can walk out without buying a shirt, keychain or sticker, I would either be impressed, or think something was wrong with you. Free parking (time limit) in the back of the shop. Long arse lines at all the registers, but that's a testament to how popular this place is. My husband who is an (ex-)surfer, totally loved this shop. He said visiting this store was one of the highlights of the trip.

Great experience. Took my 8 year old granddaughter for 1 hr private lesson. She had a ball…read more Edgar was patient, helpful and made a truly memorable experience. She loved it and learned a lot. We'll definitely be back. The whole staff was friendly, helpful, and truly made this a day to remember.

Fantastic time with Josh, absolutely worth the money! It was totally casual but instructional at…read morethe same time. However I'd try to schedule it a few days ahead if you can so they can recommend a day the waves are at their best

A+ Excellent business and customer service from Scott at Shark Bait Rentals…read more Came home for the holiday weekend and last minute had the urge to get some paddle boards to head out and take advantage of the clear waters just off the coast to the boiler shipwreck near Waldo's. Scott, even though short handed without hesitation, had two paddle boards, vests, and paddles available within an hour of the phone call. Very pleasant to speak with over the phone and easily coordinated all aspects of the rental process. Will definitely be using Shark Bait again for any rental needs beach side and will recommend to all family, friends, and visitors.

I've had good experiences with Sharkbait so this isn't what I wanted to do but…read more.. I've rented from them before and it went great. I've rented from them and not been able to make it to the beach and I was still charged in full. I didn't like it but didn't make a deal of it. For April 11 2023 I rented a fly and 3 chairs ($67). The weather wasn't great but I had company in town so we went to the beach. Sharkbait was a no-show. We walked to the Costa de Esta and explained the situation and they gave us three beach chairs for nothing. Very nice. When I got home I wrote to SB asking for my refund. No answer. I wrote again. No response. And then again. No response. I did tell him that if I didn't hear from him I would write this review for every social media site and then go to the BBB. So here I am. I hate so much to do this - I understand keeping my money when I can't be there but to keep my money when they aren't there? That is dishonest.

no called no show in March 2026 the event was scheduled…read moreDecember 2025 many confirmations made by my family member in charge of event and even the days leading up to the company. please do yourself a favor and avoid beach "bros"

Great service and comfortable lounge chairs, table and umbrellas. SO much easier than lugging…read morestuff ourselves to the beach! Perfect communication. I definately recommend!