Enjoyed the paddle boards and kayaks, the river being right there and the closeness of Patrick…read moreSpace Force base

This place is magical! Our family celebrated my grandmas 100th birthday, so my uncle rented out the…read moreentire resort. It was one of the best reunions we've ever had and having the beach across the street was perfect. You have kayaks and paddle boards to use and it really felt like we were right at home

Beautiful property with easy beach access. Close to area attractions , shopping and many dining…read moreoptions. Every condo on property is a 2 BR 2 bath with a fully equipped kitchen, large balcony and washer/dryer. Room was very clean , beds were kind of hard not the most comfortable. Great water pressure in the showers (always a thing I look for when traveling). Mostly pros with this place but cons are - the smell inside the main lobby made me nauseous. They had these air fresheners on the walls pumping out a vanilla smelling scent that was overbearing and made me sick. The room had a chemical type Oder but I bring my own Lysol spray everywhere which took care of that smell. The bar was closed the entire time , not sure why. There were close enough bars surrounding the property. Overall I would stay here again for the value.

This is a must stay resort on Cocoa Beach. First let me add it's not huge and it's outside is dated…read morebut it it wins points with Cleanliness and Things to Do! Also the staff was very friendly staff! Modern rooms for the most part. Room was super clean and spacious. Loved the full kitchen and beautiful balcony view. Resort had Movie Theater which played older movies and planned activities with a children's play area inside. Resort was on the beach. Jacuzzi, Pickleball, & basketball courts are Nice. Love the inside of Resort. It is very nice with a Mexican restaurant on property. Plus the rooms have 2 full bathrooms!!! This is a great resort once you get past the outside which is very dated. Will definitely book again and I'm glad I choose this resort!!

We just came back from our trip here and it was AMAZING! This was our first time staying here and…read moreit was so so great!! The resort itself is extremely family friendly, which we loved having our daughter with us. Everyone we interacted with was so helpful and happy! So many cast members were excited to play with our daughter which we loved! When checking in we received the schedule of events, maps and rental guides as well! The room and amenities were clean and well taken care of. Parking was available but not always close to your room, but also the walks weren't bad as everywhere on property was so pretty! All of the rooms had either a balcony or patio space as well. You have private beach access, the ability to rent a variety of beach items, pool, splash pad, mini golf and more! They had a schedule of activities (similar to what you would get on a cruise ship!) and so much to do to stay busy. Overall the resort was beautiful and we can't wait to come visit again!

What a delightful stay we've had for a few days away from the grind…read more This is our to us from us for the holidays which is a great way to enjoy the holiday and an experience present which gives and gives and keeps going through the learning and memories and experiences we gain when traveling together as a family. Thanks for quality accommodation with great standards of service and clean, fresh food and excellent time and time again with our DVC membership and visits to all things Disney. It's not perfect - but it's practically perfect in every way.

This is my second time staying at Cape Crossing. First when it initially opened, which was an…read moreawesome experience; second checked out on March 6, 2026. I always wanted to stay on a boat (smaller than a ship), a bucket list item. They come up on searches and many look suspiciously dirty. The the Shangrila came up on my search and I said why not. It was the cheapest and surely not the most expensive. But, we were pleasantly surprised with the accommodations and the cleanliness. It was ready for everything fully stocked in the kitchen including a dishwasher. Kudos whoever choose the bedding. What a great nights sleep!! What kind of pillows are on the bed!!!! (Forgot to look). Convenient restaurant with amazing key lime pie! Only feedback is there was a problem with our third party booking site getting the information to us the check-in, as there is no one there. Easy call to the staff taken care of in less than 5 minutes. Remove dead plants, also, people sailing through don't always follow "no wake" rules!! Only in the day did we experience that and not that often. This is a new favorite thing to do!!! We plan on returning!

Buyer beware! I had a five night stay booked at this property in one of the townhomes. When I…read morearrived, I immediately realized that the home was not as clean as it should have been. The furniture was grossly stained, the bed in the master bedroom was so rickety that even a small amount of pressure caused the whole thing to sway, Lightbulbs were blinking in the master bathroom, and dead bugs were on the floor. I immediately called their guest services number and spoke with a gentleman who was actually quite helpful and compassionate about the situation. I sent them the same photos. I have posted below, and they agreed that the property should not have been in that condition. They offered to show me a Condo which was smaller as an alternative. When we toured it prior to deciding if we would stay or not, we saw the same issues with gross stains on the furniture, and gooey smudges on the wall. We refuse to accept that as an alternative, as it was not at all an improvement. Their final attempt at providing a solution was at a newer property, which was nice in terms of its condition, but it was farther away from where we needed to stay making the drive inconvenient for us. It was also a two bedroom apartment when we had five people and two dogs on our booking. Because I booked through hotels.com, the property refused to work with me directly on the issues and told me it had to go through the booking agent. I requested a refund through hotels.com on Sunday, and it was not until Thursday that the property even bothered to reply and offered a 25% refund for a trip that I never even took. Their customer service agents are like gatekeepers and refused to allow you to speak to upper management. They only divert you back to hotels.com, which I understand from a policy perspective, but from a customer service perspective, it leaves much to be desired. I believe that because they offered me options, none of which were good ones, they believe they did not need to provide me with a refund. Just know that if you choose to book here, that if something goes wrong, you will likely not be compensated. We did not stay a single night and left within hours of checking in. They still believe a refund was not needed. Find anywhere else to stay but here.

We didn't get to spend as much time as we wanted to here... we only stayed one night and wish it…read morewas longer. In general, they are in a pretty good location with access to the beach via a maintained path from the resort. The motif is island style so pretty neat with tiki torches around the resort. The rooms were pretty good... we were in a two-bedroom. There are some dated furniture and appliances, e.g. dishwasher. However, it is still a comfortable stay. I would recommend not staying in one of the rooms facing the main road. If you are there primarily for the beach, try to stay in the units closes to the beach. They do have a lazy river in the quad, which is pretty cool. I did like the staff. I thought they were pretty friendly. There are a couple of shops and restaurants near them that you can walk to.

The facility is not very big in lot size, however, the fact that it has a lazy river,…read morebeverage/cocktail bar, swimming pools with hot tub jacuzzi, and a water playground right in the middle of this two stories resort building is something really unique and special. I love the fact it also has plenty of washers and dryers on both sides of the building, with detergent and dryer sheets provided! The staff was so nice during our check-in session and they're so client centric, it made me feel so comfortable and relaxed! Their suites are fabulous and all the amenities are amazing! Beds are super comfortable and pillows are so fluffy. You can walk to the beach within a few minutes too!

Can't believe the average rating on this site is this low. The resort is nice and clean and the…read morestaff are so kind and accommodating. The customer service is 5 star. Getting ready for my second trip there as I am happy to go back.

The resort rooms have a bad smell , I tried two rooms. One smelled a little better than the other,…read morethank goodness. I think it may be coming from the cruise ship port next-door because sometimes it smells like the fuel the cruise ships to use. Also, the pool furniture is in poor condition and old. I would not recommend this resort to anyone looking for a nice vacation. It may be fine for one night pre-cruise. The one bright spot was the café. I did enjoy my lunch there.

Roaches, Roaches, Roaches…read more If you like roaches, this is the place for you. If you don't like roaches, avoid this place. I found live cockroaches everywhere -- drawers, closets, bathroom, countertop, and even inside the dishwasher after a full cycle. Roaches were also running between appliances, which is a clear sign of an established infestation. When I reported it to the office, they didn't seem concerned; maybe because it is a daily occurrence. We had a weeklong reservation but left after two days because the conditions were unacceptable. When I reported it, guest services acted like it was normal. I would not stay here again. The place should be demolished.

The check in process was a huge waste of our limited beach time. We arrived after check in time,…read morebut had to wait an hour to be checked in due to trouble with the computers. When we asked to check out an hour later we were told no. So we got no prime time at the beach since check out is 10am and they couldn't get us checked in until 6:00. There wasn't even anyone else waiting to check in!! Also the pool bar was closed.

We have been coming here in the summer for over 15 years. It's a perfect location on the beach with…read morea pool and every condo facing the ocean. It's family friendly and the staff is always accommodating nice. We look forward to this trip each year.

I have been going here for years. The resort itself is nice and the ocean access is great however…read morethe owners have become rude and arrogant. They act like they are doing you a favor rather than providing good hospitality. It is doubtful I will return.....

Staff is very rude and rooms are old and dirty! Do not stay…read morehere. Pull out couch was disgusting .

I have to agree, unfortunately, with the three star rating. Dear first issue was the room they…read moreassigned us did not have a working air conditioner. Some of the other issues were that a large group of us had booked our rooms at the same time however, our rooms were everywhere on property from the second floor to the eighth floor . Would've been nice to be within a floor or two with each other but that's OK. However, the folks who were on the second floor had an awful awful view of dead foliage. There were numerous things that needed to be updated. Let's start with the bathroom, the bathrooms, although appear to be updated., however f you were trying to take a shower, you could not get the water from the shower head but only through the bathtub faucet.. The toilet seat is absolutely gross. It's been torn up a lot and had lots of gouges in it, which harbor germs so that was gross. The hairdryer did not work in either room. The dishwasher that was opened to put dishes in stunk terribly, such an awful smell that I washed every dish before I used it because the smell was so awful and I wasn't sure if they were properly cleaned.. Beyond that the ceiling fan pulls were so rusted they broke off in my hand. The "" patio furniture was so used up from the previous season that if you sat in it, you sunk way down. The elevator was out for several hours. Which would not have been an issue if we didn't have people with us who could not climb stairs so that caused everybody to sit outside in the hot sun until the elevators were working again. There were kids playing in the pool with a volleyball and not disturbing anybody else in the pool but management came out and took the ball away from them which was kind of sad cause they weren't being obnoxious they were just playing nicely so I wasn't sure what that was about. The pool rules say nothing about having a toy in them, so I'm not quite sure what the pool rules are except the way the management had come out and yelled at these kids for using the ball, they were not my kids. I didn't know any of them, but they were all playing politely and nicely and now the pool rule does not say DO NOT have a ball in the pool ior any toys in there. In the past, some of our group has been yelled out about having a floaty in the pool so we don't ever bring one ever since then. A lot of the foliage obviously died in the past winter and is still staring at you without new growth. The washer again has the washer and dryer smelled terrible. Basically they have come way down from a gold crown resort which is a shame because this used to be an awesome place to stay however they need to fix an update things.

This was the best family vacation stay I have experienced! We took our son and his fiance and my…read moregrandaughter for a 5 night stay at this beautiful property. I have stayed at about 10 different four seasons and this was by far the best. The level of service is what you would expect with the four seasons brand but this hotel stands above the rest with beauty and things to do. We enjoyed the 5 acre water park every day and loved it. So much to do for families at the pool area and we dipped away from the kids for the quiet adults pool also. If you are staying here to visit Disney it was equally amazing with character breakfasts in Ravello and the Disney shuttles that ran very often. We mostly ate at the pool ( lakehouse) and in the evening at the hotel ( ravello/Lobby bar) The other place capa? on the roof was nice but we didnt dine there but we did enjoy using their balcony to watch the fireworks from magic kingdom/epcot. The Lickitysplit coffee/pastry/sandwich place was very convenient when we needed something on the go for our busy vacation plans outside the hotel. Shining star- Its hard to pick one person since every employee there is a 10/10 on service but Hannah in LakeHouse was a shinier diamond among diamonds she always went above and beyond for my picky grandaughter Bonus- Doing the Smores at the pool was something pretty amazing

This is certainly the best hotel in and around Disney World, but that being said I would still give…read moreit four stars. The service was friendly and the breakfast was serviceable. The room was a good size and comfortable if a little on the tired side. Also, after much searching we discovered that our room had no mini bar which was kind of annoying. We weren't able to take advantage of the pool situation because it was unseasonably cold while we were there and even though it's heated, swimming while it was 40 degrees did not seem appealing. We did use the gym facility which was expansive and very well equipped. I would recommend this hotel for anyone coming to Disney but it's not necessarily on par with other Four Seasons Hotels.