My husband and I decided to move the family to Europe for a couple of years to give our kids some…read moreculture. As our time is coming to an end, we decided to book an all inclusive holiday with Thomson in England. They found us a great 7 day vacation in Tenerife and seeing as we have a family of 5, they booked us accommodations at the HD Parque Cristobal Bungalows. This is not a typical hotel as we have our own private bungalow for our family and they offer many different free activities in the resort. We went with the all inclusive deal so not everything I mention may be available to all guests. There is a restaurant which serves breakfast, lunch, snack and dinner. It is buffet style and there really is something for everyone. Plus they have theme nights, Asian, BBQ, Canarian, etc. For all inclusive guests there are free drinks for adults also at the pool bar which is open until 11 PM. Beer, mixed drinks and wine are available along with soft drinks, coffee, tea and hot chocolate. There is an interactive calendar in the lobby to find out what is going on in the hotel. Every night at 9 there is entertainment in the downstairs bat that is appropriate for all ages. They also have a masseuse come by one of the pools during the day and offer some spa services. Two large pools, two kids pools and a jacuzzi on the grounds along with a kids entertainment clubhouse and a gym. Staff was very nice and friendly, always treating us when we walked in the restaurant or throughout the resort. Some cons: beds are hard, this is something I have come to expect from Europe as every hotel I have been at in Europe has hard beds...so this may not be a con to European travelers. Not many Americans visit this place as was evident by a lot of the staff telling us. I am pretty sure we were the only Americans here, not ideal for Americans who are trying to blend in....I really don't see this as a con, but some may. Pools are only open from 1000-1800. I feel they could stay open a little later. Overall I really liked this place, it is not a 5 star stuffy place, it's it meant for families and it provided me a great week of relaxation.

ROOM My family and I (4 people in total) stayed at a…read more2-bedroom suite in the Red Level area. We were so pleasantly surprised by how spacious the rooms are. The living room has a balcony with an ocean view. There's a dining area in the living room as well. The master bedroom has an additional balcony and a bathroom with double sinks. The second bedroom is a little smaller in size however actually comes with a much larger bathroom (with double sinks, double standing showers, and a bath tub). Our experience living in the suite was honestly close to being perfect, with the only exception of a little water leakage situation in the shower. The seal between the shower glass door and the rest of the bathroom wasn't great so despite my best effort, the bathroom floor was always quite wet after a shower. SERVICE One of the best service experiences I've had. We arrived close to 7pm at the resort. As soon as we arrived, we were greeted warmly. Our luggage was taken care of and we were led directly to the Red Level check in area and provided complimentary Cava. The front desk had already prepared most of the paperwork for us and we checked in quickly after. Because our flight arrived later than expected and we were running late to our dinner reservation, the front desk staff took the initiative to update the restaurant without us having to ask her to do so. I thought that was quite attentive of them! Additionally, I was impressed by how welcoming and helpful the staff was. We initially couldn't find one of the restaurants. When I approached a staff member to ask her, she took the time out to walk us all the way to the other end of the resort! When my family visited the Red Level Family Lounge for the first time, we were greeted and given their WhatsApp number, which I used to stay in touch with the Concerige after to book tennis courts and spa services. The Red Level Concierge kindly looked into excursions (eg whale watching at Los Gigantes) on our behalf and even provided restaurant recommendations for Garachico. AMENITIES There were about 3-4 swimming pools on the property. The largest one is right in the center of the property - I believe it's one of the largest infinity pools in Europe. This pool is not heated and has seawater so it was a little too cold for me in December. The other two pools are smaller. We mostly used the Red Level pool which is in a more private area and still large enough in my opinion. The water temperature felt more comfortable there. There are cabanas for rental (250 euros minimal spending that includes food and beverage by the infinity pool or 100-150 euros minimal spending that includes only beverage). Additionally, there is a sports center that has 2 Padel courts, 2 Tennis courts and 1 mini soccer courts. There are a few table tennis tables and stationery bikes for spin classes. When we visited in December, the resort was relatively empty (I know! Surprising given it was a holidays) so it was really easy to book tennis courts. We played tennis almost every single day there. They have rackets for rental as well. The spa services were rather underwhelming. My mom and I each booked a facial at the Clarins Spa and we both thought it was overall a mediocre experience. The esthetician was not particularly skillful with the facial massage, and I actually didn't think they used the best products for my skin type. It caused some stinging and irritation. FOOD As a food enthusiast, I am not usually easily impressed but I have to say I was quite impressed by the food here! There are 7 restaurants on the property and I visited 6 of them - my favorite was the La Terrace (seafood-centric restaurant). The food was delectable. Presentation was beautiful. Pictures below are from La Terrace. And the ambience is just on a whole different level! Think candle lit dinners under a starry sky with rhythmic ocean waves hitting the shore in the background! The other restaurants were also very good - there's one Italian restaurant, a steakhouse, a Mexican restaurant by the pool, an Asian fusion place, and more general options that include a buffet restaurant. OVERALL Have enjoyed every moment on this property. This is the perfect location for a relaxing family vacation! Nice pools, amazing staff, wonderful entertainment/sports options, and incredible food. I have recommended this resort to many friends and will continue to do so!

I stayed here for 4 nights at the Red Level section of the resort…read more It was the perfect location for a relaxing vacation getaway. It's far enough from the touristy sections of Tenerife (Playa de las Américas) but still quite accessible to popular touristy spots such as Los Gigantes. The hotel is huge with numerous restaurants, spa services and its own live entertainment. It's easy to stay-in the resort without even exploring Tenerife. We liked that option, but we did end up dining outside the hotel quite often. The Red Level offered a luxurious experience. We were offered complimentary Cava while waiting to check into our rooms. The views looking out into the Atlantic Ocean were stunning, especially during sunset. Valet parking, bottled water, Clarins toiletries and sunscreen are all included. The Red Level guests also have a daily happy hour where there are complimentary drinks and tapas. This was a definite bonus and the venue was perfect for watching the sunset. The included breakfast buffet was also all-encompassing. There is no private beach, but there is a public black sand beach 50 m away from the property along a scenic walking trail leading to Los Gigantes. There is also a small town close to the hotel (within walking distance) with good alternative dining options (pizza, seafood, sports bar). If I were to return to Tenerife, I would definitely consider staying at the Red Level Gran Melia Resort again.

I have just got back from a wonderful 5 day cheap holiday in tenerife and stayed at Alondras…read moreexpecting the worst. The reviews on the internet all pointed at an un-safe, dirty, budget hotel that would ,at best be bearable. I didn't care when i booked with the idea we would not stay there long enough to be damaged and also, not expecting any more than the £100 for 2 people-price would promise. We were completely surprised! Alondras is fantastic for the price= cleaned regularly, massive, 3 great pools, hot water and friendly, multi-lingual staff :)

My wife loved it, but I thought it was just okay. This was the first holiday my wife has ever been…read moreon, so she has nothing to compare it to. I have traveled extensively all over the world, so my standards are a little higher. It rained the first three days we were there (Tuesday to Thursday). I do not blame this on the hotel or knock down there rating because of the weather. What I do criticize them for is how they handled it. The entertainment team was nowhere to be found when it was raining. The lobby bar was packed all day with people playing card to stay dry. Why couldn't the entertainment team organize some inside activities like a poker tournament or darts or billiards or anything? On Friday when it cleared up, it was their day off. On Saturday, they finally started to organize some things to do. At least 3 out of 7 days we got some entertainment. In addition, the roofs leaked badly everywhere. They had to shut down the main buffet because of leaks and the halls were flooded. I understand this rain wasn't normal, but it indicated the quality of the buildings. If you walk around the outside of the hotel, it is falling apart. It looks nice from the inside and around the pool, but little things were wrong all around like the drying line in our bath being too short to use. And our sliding door to our balcony being extremely hard to open and our front door lock not working half the time unless you hit it with your fist. The sunbeds were terrible. They do not lay flat so when you try to lie on your stomach to tan your back it is very uncomfortable and hurts your back and neck. I am only 39 by the way and not a pensioner. Also, bring your own towel or you have to pay a deposit. One pool was warmed and was nice. All the others including the Jacuzzi were ice cold. Why would you have a cold Jacuzzi? I loved the pour your own drinks. Beer, wine, and sangria are on tap and serve yourself everywhere. They put out bottles of spirits at night to make your own cocktails, but they are of normal low quality for all inclusive (unless you go to a Voyage Hotel in Turkey where they have premium all inclusive spirits). The bar tenders will make you some free cocktails or you can pay for premium cocktails. Also, I like that they put out 2 different serve yourself cocktails at night like mojitos or sex-on-the-beach. I think the beer is San Miguel because of the taps, but it lacked any labels. The buffet food was very repetitive and not of high quality. The first breakfast we had crepes that were so hard we couldn't eat them. They wouldn't even cut with a knife. Who eats tuna lasagna? Well they offered it 3 nights in a row because apparently nobody does. I guess they made to much to start with. If you just like boring English food like a fry-up and a crappy full English every morning, you will probably like it. But of you have higher standards, you will be stuck eating salad and might find the occasional dish to eat. The a la carte restaurants were better than the buffet, but not great. We had the Canarian, Asian, and Mexican. The Canarian was fair, the Asian was good, and the Mexican was best but nowhere near the Mexican you can get in California or the United States. My biggest complaint is the starter and deserts are buffet style with the same selections as the main buffet. I think they should be a la carte also and be special selections not the same boring stuff from the buffet that all taste the same. Also, the wine is the same wine as the rest of the resort. It is of low quality and hard to choke down. The entertainment at night was average. Some nights were terrible (Cuban) and some nights were good (magic and musicals). The kids club was bad. While the girl running it was nice (Santa), there was a real lack of activities to keep our daughter entertained. My daughter did love the mini disco for kids at night though. Overall, we had a nice time in the few days of sun we got. I would rather go to a better hotel next time or go to Turkey were they are nicer and cheaper, but this is the only place to go for winter sun. If the entertainment team was better and there was better food variety and quality, it would have been a much better stay. I recommend the Voyage Hotel chain in Turkey for anyone that wants a truly wonderful holiday that is about the same price as Tenerife. The only problem is it will ruin all other holidays because they are so much better than all the others I have been to in Europe. Maybe Mexico or the Caribbean is a better option for my now high standards.

I would rate this hotel as 4 star…read more Good Points: The food is excellent. Huge choice for breakfast, lunch and dinner. The service is excellent and staff very friendly. Pour your own wine / beer throughout the stay. Wide selection of drinks included in the all inclusive deal. The WiFi works throughout the hotel although you must pay a small fee Plenty of sun loungers available to choose from. Bad points The hotel is quite isolated from the main towns The bedrooms are more like 3 star quality There are lots of steps from the pools to the reception / breakfast area.

We just returned from the most magical vacation at the Ritz Abama in Tenerife, and honestly, five…read morestars aren't enough to describe how incredible our experience was. I don't think we've ever visited a more stunning resort. The Ritz redefines luxury and sets a new standard for what a resort should be. From the moment we arrived -- where we were welcomed by name at the gate -- we were treated like royalty. The staff go above and beyond to make you feel special every moment. It's the attention to detail: twice-daily housekeeping, swift room service and concierge responses, their own locally sourced water bottle, the car valet guys also being on top of it... the list goes on. The property is simply breathtaking. There are several pools, including an adults-only one, multiple restaurants (including a Michelin-starred option), stunning ocean views, a breakfast that outshines any hotel we've ever stayed at, and even a private beach, where guests are taken down via the hotel's cable car. Every corner of the resort exuded luxury. We mentioned we were getting married during our stay, not expecting much, but the staff went above and beyond to make our special day even better. From balloons and desserts delivered to our room to coming back from the ceremony and finding "I love you" spelled out in rose petals on our bed -- the service was on another level. Thank you, Abama staff, for making our stay unforgettable. We can't wait to return!

We stayed at Abama for our 15-year wedding anniversary. Drawn to the island for its wines, we…read morefound it far from the winemaking areas that we were most interested in visiting - however, the drive around the island was stunning and we enjoyed the privacy of the resort. The staff was universally helpful and friendly. The grounds were immaculate and we loved the private feel of the beach, even though it was a public beach. We tried almost all of the restaurants, and never had a bad meal. We appreciated the breakfast, which was included, and the focus on local fruits and produce. We would love to revisit this resort.

A fabulous resort hotel and spa with really friendly staff, great amenities and great food. There…read moreis a well equipped gym which is open air and overlooking the ocean! There is also an excellent spa with treatments including massage hair and nails. Costa Adejo is also not your typical Tenerife party resort. It is more of a village than a town and has excellent walks along the coast.

As guests of the Jardín Tropical Hotel we wanted to highlight how badly our stay was handled by…read moreChakib Ouass and the hotel staff including Marco De Benedictis and Sonsoles Pérez Fernández. In fact, it ruined our 10 day vacation in Tenerife. The guest services team refused our verified booking for a child both via written confirmation and verbal verification and charged us over 700 Euro extra. This put our room charge in the league of a five star hotel and It's a poor three star with two star service at best.

Great staff. Great concierge. Knowledgeable staff. Pools, spa, restaurants all clean and good. VIP…read morerock royalty is great! Views to die for. Ambiance , music... wonderful. Best part of this island. Beaches I am not impressed at all anywhere. Passed my time at this great hotel.

The best DJ was Yapsi Mata ... Appreciated that he included broader range of music than other DJs…read more...

A good sized beach resort made up of two hotels, the Mediterranean Palace and Cleopatra Palace…read more The Mediterranean is a bigger resort, with lots of rooms, however they are very old inside. They should have been upgraded years ago. However, the central lobby area and the huge chandeliers are quite amazing to see at night. It also has a huge central party pool, is kid friendly, and has lots of activities. The tennis and gym are an extra cost. There's entertainment for a couple of hours at night (such as a singer). The Cleopatra is more suited to adults with a quieter environment with more modern architecture and nicer rooms. The pool is outstanding, as well as the Spa (extra charge) where we had a nice massage and hung out in the salt water pool, sauna, and steam room. The breakfast here is much better here than at the Mediterranean. Both hotels are located directly across from the beautiful Playa del Camisón beach. You can easily get towels at the resort, then walk across to the beach and hang out there for the day. As a guest of the main resort, you can use the facilities at either hotel. Staff here are nice, Eva, Miriam, and Julia were amazing and easy to talk to-hats off to them. But, I do want to mention that all staff at the desks seem to have been trained to be in a sales-type role. Anytime you ask for things, there's usually a mention of an extra charge. I think if they charged a bit more for the room and weren't so concerned about getting guests to pay extra for little things (like the fitness room, tennis, etc), it would make for an even better resort experience!

We recently stayed here on a family vacation, and to be honest, I was seriously disappointed…read more When we checked in we were basically given a room key and not given any additional information (where things were located, the pools, the bars, entertainment, etc.) There were several pools, but no one bothered to mention there is only 1 pool that is heated. That would've been good information to know since the week we were there the weather was unseasonably cool (65 degrees) and our 2 nieces were with us (age 11 & 7). We figured it out 3 days into our stay. None of the bartenders speak English, nor do they want to. Many times we felt that we burdened them by ordering drinks and most of the drinks are pre-mixed out of a machine. The "restaurant" is basically a big cafeteria. They have themed nights (ex. Tuesday is Mexican), which is nice, but a lot of the food tasted the same - like fish. There is a lot to choose from, but not a lot to eat. The best part is the dessert bar. One commenter said the food was '4 star'. I would seriously disagree with that. It was also very frustrating that people we very pushy (throwing elbows) to get past you to the buffet line. We discovered that towels from the room are not allowed to be taken to the pool. If you don't bring your own towels from home, you can rent towels for lounge chairs. It was really nice that the beach was only a 5 minute walk away, and lots of shopping available. We took a few trips while we were there - one to Tiede (which was really nice) and on a boat to do some whale watching (totally worth it!) Bottom line - customer service did not seem to be a priority for the staff, nor was the comfort of guests. I'm glad we went and were able to spend time with our family, but I don't have any desire to go back. If you want a true all-inclusive experience, spend a few extra dollars and go to a Sandals resort. They are so, so much better.

It's a good family hotel. Animation team is busy for you all Day, specially for the Kids. They…read moremostly speak italian but try their best for everyone. Wasn't too pleased with the beds. It's too hard and it's on wheels so becarefull with the lovemaking