Inspected our new home prior to purchase. Pictures and write up were easy to understand and were…read morespot on. Would definitely use them again

We recently hired Erie Inspection Services to complete an inspection of a home for which we were…read moreunder contract. From the moment I reached out to schedule to the time I got the report, the entire team was great! I had started the process online through their website late in the evening and didn't finish, and the next morning I received a text from Brooke asking if I had any questions or if she could help in any way. It wasn't a pestering text, but truly a "let me know if I can assist." I used the online tool to see available time slots, but ended up calling Brooke and scheduling directly. I received a reminder text and email the day before which gave me a brief overview of what to expect. When we arrived at the property, our inspector, Joe, was onsite and ready. He walked through what he would be looking for and told us this was our opportunity to ask any questions, and look through everything in great detail, which we may not have done on our initial walk-through. The crawlspace was not open by the seller initially, so Joe reached out and coordinated getting that open so it could be inspected. He also mentioned that if he was unable to get in contact with the seller during this time, he would be willing to come back, and do the inspection of the crawlspace when the seller was available. Ultimately he was able to get in touch with the seller and get into the space. When the inspection was over, Joe sat us down to go through area by area, and provide details on what he found. He was very thorough and gave us confidence in what he was reviewing. He didn't sugar coat things, nor did he make them sound worse then they were. He was very even in his delivery and in the comments he documented. Joe is prompt and getting the inspection report completed and we had it in our inbox for review within 6 hours. We had a few questions after reviewing the comments and Joe had no problem responding to our questions after hours to ensure we understood everything. I would certainly recommend Erie Inspection Services to anyone looking for an inspection.

After checking reviews and talking with friends who were recent home buyers I decided to use Win…read morefor my home inspection. While I do think Brian caught a lot of things, was very helpful explaining things there, and took a lot of pictures and videos - he missed a few big things. My first day with the keys I realized the kitchen counter was not at all attached to the kitchen counter and there was a leak in the pipes underneath the kitchen sink. After living there for two days the handle to the shower faucet broke off completely - this might not have been something he could've caught but I feel like as an inspector you would typically have a better eye than the average person for things like that. Although I did think that Brian was good at explaining everything, I was just a bit disappointed to find these things immediately.

I had a great experience with WIN Home Inspection from start to finish. Brian was punctual,…read moreprofessional, and incredibly thorough. He took the time to carefully evaluate every aspect of the property and explained his findings in a clear, easy-to-understand way. I received the detailed report that same night, which was well-organized, included photos, and clearly outlined both strengths of the home and any minor areas to keep an eye on. I felt confident understanding the condition of my new home. I believe WIN is trustworthy home inspection company, and they made a stressful process feel smooth and reassuring.

Bought our house in April after husband got out of the military. Pillar to post missed standing…read morewater, rotting support beams, leaking faucets. All coming to 27,000 in repairs. They stated evidence of moisture was enough to cover any damage found. Do not trust this company! They do the bare minimum required.

Hired this inspection company last fall for a home purchase. Discovered 2 weeks after closing $20k…read morein structural damage clearly visible in the crawlspace. Will cost another $20k to fix the drainage issues that caused the damage, also not caught by our inspector. Every professional we've had in our crawlspace is shocked the inspector missed this. We filed a claim with their error and omission insurance, which denied everything and said all the wood must have rotted within the month between inspection and our discovery.. the wood is not even sitting on parts of the sill it's so rotted. It's clearly long term damage. They also include a clause in the inspection contract that says if they do miss anything, they are only liable for the cost of the inspection! They have no incentive to do a thorough job.

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

Scott came out & tested my area of concern in my crawlspace, once the lab result came back he was…read moreable to give me more information on the type of mold growing & what it would take to remove it. Scott was very thorough from the beginning to the end of the entire process. I highly recommend Security First for any mold issues.

Not a good experience. The inspector was in a hurry, it seems and did not do a thorough inspection…read moreof the AC/furnace. It appears the AC had been broken for quite long and was not at all running. A major expense that could have been avoided, if it was detected during inspection. Now I have to shell out the money to fix it :-(. In addition, the inspector failed to detect a leak under the bathroom sink. My handyman infact detected the leak and also discovered the refrigerator was not working. I would not recommend them.