Really happy with my new gas insert. The entire team was super helpful and professional. Would recommend them to anyone looking for an insert. read more

I cannot tell you how great this company is. The entire process from looking the first time in the store to when they installed my fireplace it was just wonderful. They are extremely knowledgable at evey level and never once failed to answer a question. Once when there was an issue they walked me thought it and within minutes it was resolved. read more

It took a while to get on the service calendar, but we're so glad we did! Leith, the service tech, is an excellent communicator who called ahead of time to confirm the service requested and again to confirm his arrival time. He was right on schedule and had all the tools and materials with him to do troubleshooting on the spot. He thoroughly inspected and cleaned our gas fireplace. Tested it before he left, and gave us a primer in proper maintenance of the unit. Very helpful!! He also found a large gap the plumber left behind and filled it to prevent air leakage. We couldn't be happier with the service and value for the price. Will definitely be using them again for our annual maintenance. Thank you, Leith! read more

Just had my gas fireplace serviced by this company after many years of frustration getting call backs. But, they are much better now returning phone calls and setting up appointments. There service tech, Lee is exceptional! I learned one thing don't wait to call them in the fall when you have an issue cause you are many wanting service! read more

I hate to see such bad reviews on this company! We have been with them for 13 years now. They installed our fireplace insert and took over our maintenance on our basement stove that was originally installed by Sippican Stove that is now out of business. The technician we had this morning was professional, knowledgeable, pleasant and kind. Always a please to have service done by this gentleman. Ya sometimes you don't get that instant gratification with a person on the other end of the phone, but leave a message. They will return your call. Dan is always will to help and answer your questions. Thanks Again! read more

Stay away. These people are thieves. They told me repeatedly that the gas fireplace insert they recommend would heat up the whole bottom floor, When I complained, the owner said that they were just decorative!!!!! The only reason I did it was to help out with the heat. As long as they make a sale, they will bold face lie right to your face. read more

So I don't usually post reviews on a company , but the service and interaction with this company was terrible . Let me start with the only good part, the sales guy ( longer hair, sorry bud I don't remember your name) was very knowledgeable, friendly and made a lot of good suggestions. After we decided on a fireplace, we paid and from there is when it went downhill. I had to harass the company to have them come out to do the measurements that was at least 3 phone calls. From there I got our plumber as instructed, to install the gas unit in a day. Once that was done I had to make at least 15 calls to the person we paid and did all scheduling through. We can call him "R" . He never returns calls and I would venture to guess he must be related to the owner or he would have been fired by any other business owner that cares about customer service. Once I finally heard from him we scheduled an install for Nov 11. I took the day off from work so the guys could do the install. It reached about noon with no sign of Sandwich fireplace. So I call the company and to my surprise "R" was not there , and apparently I was not on the schedule. I requested to speak to an owner and he too was on vacation. Weeks go by with no correspondence and I finally hear from "R" and he wanted to do the install when I had specifically told him we were going to be away that week. I had called back and got his voice mail again. I had requested to speak to the owner again and was told he would call me. That never happened ! Either he is ashamed of his business or just doesn't care. To conclude I would NOT RECOMMEND this company to anyone . Heed the reviews posted, as they are true. read more

One star is too many. I live in West Wareham, MA (not San Francisco, CA). I was scheduled to have my Mendota fireplace insert serviced 3 days ago (installed in 2017 or 2018). No one showed up. No one has called. Alyssia and Alan know I've been without electricity for more than 24 hours. I've left 4 messages for Alan and Alyssia, asked nicely for a return call. I have not heard from Sandwich Fireplace. In my message today, I said that I regretted buying the fireplace insert from Sandwich Fireplace. The unit has had issues before, and each time getting anyone from this company to answer my calls was like pulling teeth. It was a red flag from the beginning when the salesman Dan was offensively cocky and rude. My advice: Please go elsewhere for your fireplace needs. read more

I have recently moved into a new home and needed to have some maintenance on my insert, cleaning etc. They would not even book anappointment without make/model number which is of course located deep inside the insert. So I as a novice, was expected to disassemble the unit to give them a make and serial number. Extremely unhelpful all he could do was tell me he was unable to do it because of liability issues. Makes me wonder if he has insurance. Go elsewhere. read more

Terrible service. I have now left two phone messages, plus submitted a request via their web form, requesting maintenance on the 2 units they installed and have serviced in past years. It is almost 3 weeks later and absolutely no response. I understand there may be delays during these challenging Covid times, but no response to repeated requests? read more

Minus zero rating. Worst service I've ever had. Don't return phone calls or emails. Find another company. Save yourself from senseless frustration. read more

I have made 2 visits, 3 phone calls and an email and still no progress in purchasing a fireplace insert. Dan Bergeron is the "sales" rep who I have been in contact with and while, seemingly knowledgeable, has been very frustrating to deal with. No return calls or followup, didnt return an email after asking for my contact information for at least the second time. Business must be good because they seem to try to do everything they can to get you to go somewhere else. This may work out yet but we are off to a very bad start. read more

Great products, horrible service. They do not listen and have zero sense of urgency. Alan the owner seems very nice and offers help, but Dan his sales rep can't fight his way out of a paper bag. Too bad. It sucks when your employees just don't care... read more

Totally agree with other review. Service is horrible. Dan knows his stuff and was very helpful in the store but after they get your money, there's no follow through. Took twice as long as they stated to get the order and no phone call when it was in. Getting an appointment for install was brutal. And when another part was needed to complete the install, it was like starting from the beginning with more delays. As another reviewer said, no sense of urgency. Go there to window shop but buy it somewhere else. They don't deserve the business. read more

We went to Sandwich Fireplace today at the suggestion of our chimney professional. I'm shocked to see the negative review of Dan. We worked with him and he spent easily 45 minutes with us answering our questions and was very helpful, knowledgeable and friendly. We followed up with two phone calls asking questions and he came to the phone right away and answered our questions thoroughly and patiently. The store has beautiful products displayed very nicely. A very enjoyable experience overall. We haven't purchased the stove yet, but we will and we will purchase from Sandwich Fireplace because the service so far has been that good. read more

I bought a gas fireplace from Sandwich Fireplace, excellent experience, wonderful unit. Being on the bay, we had a problem with salt water rusting the unit. Alan and his team went above and beyond to work with the manufacturer to replace and install the unit. Alan's willingness to make this right, was exceptional and a true picture of service for his customer. read more

Sandwich Fireplace has been amazing throughout my search for the perfect grill. Abby was my point of contact and did an excellent job of providing info and quotes and then following up. I went with the Big Green Egg and am very glad I did. I made a huge personal blunder and Alan at Sandwich Fireplace has saved the day. He went above and beyond to get me back in action. I will be using these guys for everything from here on out. read more

I wholeheartedly agree with John S. I purchased two units, one entire fireplace (Mendota) and one EMPIRE fireplace insert from them. These have been installed and working since Nov. 2015.....two weeks ago, the insert stopped working....after going back and forth with questions (like I was supposed to figure it out), they were supposed to get back when someone could get to me....I wanted to resolve the heating problem for the insert as it was an initial main "shot" of warmth when we get up in the morning. The other thing was, I was headed in for a total hip replacement, so I wanted to take care of this prior to my surgery.....Dan is worthless, I agree.....sell the product and dont back it up. GREAT......in doing some more research, they are NOT EVEN A DEALER FOR THE EMPIRE INSERT THEY SOLD ME!! TWO WEEKS to give a date when they can come out to fix, and i still do not have a day....AVOID THESE CLOWNS read more

I am sitting here in front of my beautiful gas fireplace and enjoying it immensely. After first contacting Sandwich Fireplace three months ago, or longer, having visited their showroom, been in touch with Dan on several occasions, having had their staff come to my home and measure my fireplace opening, and receiving a call two weeks later that they would be in touch very soon, I never heard from them. Finally, with growing frustration at myself for wasting so much time with Sandwich Fireplace, I went to another installer, MAP Installed Building Products of Sagamore Beach, who came and installed my wonderful fireplace, at a lower cost, within three weeks. My rating would be no stars given my experience with Dan and Sandwich Fireplace, but one star seems the lowest ranking I can give them. read more

Sandwich Fireplace was great. The staff was very helpful, they got back to me right away & scheduling my install was a breeze. I highly recommend them. Great store, great service. read more