It is with great pleasure that I recommend Jill Jones. I have known Jill for several years in the…read morecontext of not only a colleague but being her intern pre & post-graduate school. Guiding me through knowledge in the hour accumulation process for LCSW Licensure. One of Jill's most impressive traits is that she is highly self-motivated. She takes the initiative to learn new interventions and to be well informed of things that might impact our communities. Jill is a dedicated professional, and innovative in her practice. Jill is gifted in her interpersonal skills, and sensitive to clients' concerns. Jill is knowledgable and cares a great deal about the welfare of others.

Please, please read this before trusting Thriveworks with your mental health or your financial…read moreinformation. I went to them looking for help, clarity, and support... and instead they created a level of stress and frustration that no one seeking mental health services should ever have to experience. From day one, the entire process was a complete disaster. They created TWO separate profiles for me--using two different email addresses--after I was specifically told everything would be merged into one account. Not only was it not merged, but their mistake forced me to complete TWO entire sets of intake paperwork, wasting my time and adding stress before I had even seen a provider. That alone should have been the red flag. But it gets worse. Despite giving them my insurance information upfront and being told that my plan was covered and I would only owe a copay, Thriveworks went ahead and charged my card $160 without my authorization. No warning. No explanation. No phone call. Nothing. They had days to verify my insurance, and instead of doing their job, they took the easy route and dumped the full cost onto me. When I confronted them, they tried to justify the charge by claiming telehealth wasn't covered--even though I was never informed of that, never given the chance to choose differently, and never notified before they billed me. A simple call or email could have prevented this, but they didn't bother. After looking online, I realized I wasn't alone--there are countless complaints about this exact same issue: duplicate accounts, incorrect billing, sudden charges, excuses, and zero accountability. It's a pattern. A big one. And let's be honest--if a mental health provider can't manage basic tasks like verifying insurance, merging profiles, keeping accurate records, or communicating clearly... how can anyone trust them with something as serious as your emotional well-being? Thriveworks feels completely overwhelmed, disorganized, and in over their heads. Their mistakes cost me time, money, and peace of mind--exactly the things I went there to improve. If you are thinking about choosing Thriveworks, do yourself a favor and run the other way. Look for a provider that is ethical, competent, and doesn't make your mental health WORSE. I wish someone had warned me. I'm warning you now.

They require you to prepay at least half of the bill for the telehealth appointment and if you…read moredon't prepay, they'll cancel the appointment. One time, they said they haven't received the insurance payment and even though I had the United Healthcare to call them explaining the payment has been made but it takes a couple of days to show in their system, they cancelled my appointment in one hour notice. It was impossible to find a new doctor in one hour notice. I told the doctor I saw that I drink one glass of wine or one 12 oz beer most every day and she listed that I have alcohol abuse. I asked her why one drink a day is considered abuse and she said If I drink more than 1 OZ a day, she had to list it as an alcohol abuse. She said I am not dependent, I just abuse it. It doesn't make sense.

I have fired this clinic multiple times as they have never helped me through any type of behavioral…read moreemergency of any sort. They've only taking money from me. They continue to charge me $200 per year despite the fact that five years ago I quit working with them out of disgust. They have gone even had the audacity of ruining my credit. I have to go and dispute charges from Lifespan 's health for unpaid medical bills even though I refuse to see these idiots anymore. It is because of them that I went to the hospital. It is because of them that I wound up with the wrong medications. They even set up virtual visits during Covid but wouldn't give me codes to get into virtual visits. This is the worst Behavioral Health Group you could ever hope for.

I've been going to sessions for about a year now and I absolutely love Marissa! She has gotten me…read morethrough some really long and hard days and for that, I am very appreciative. The owner, Stacy, is personable and I always get an authentic feel in the office! 10/10 likely to recommend.

From the owner: We've recently changed our name to Access Counseling + Coaching (formerly a part of Thriveworks of…read morePeachtree City). We provide you with better options with the same amazing therapists and better care.

Wasn't impressed. Had to make several trips due to their lack of being prepared. I won't be back…read moreeven though the office is convenient to me

Excellent from start to finish. Front office is so caring and helpful. My doctor was wonderful and…read moreI will recommend highly.