My experience with TB bank in silver spring was great and it was my first time stepping in to any…read moreTB bank since I was a recent customer connecting myself to TB bank. I went to silver spring to cash out money since, I did not to go the atm due to my physical card being shipped. I was taken by the banker named Samuel who seems to be the manager I explained to him that I could not use the ATM since I do not have my card yet. With his excellent customer service he suggested he can get a card for me same day and don't have to wait longer! Samuel found a solution instead of me waiting and was able to cash out my money and did not have to worry about waiting for my card. I will come back again since it is my nearest TB bank!

Courtesy, kindness, and convenience. I felt at ease with my…read moreinquiries, and the staff.

Absolutely the worst bank in the world. Horrible customer service at the bank and on the phone…read more They put the longest hold on my check deposit possible for absolutely no reason and they do not follow federal law on bank deposits and access to funds.

This place is my favorite location to take care of my banking needs. They also have late weekday…read morehours and Saturday (weekend) hours. Just like the US Post Office, I am old school and I personally like physically going into a bank to handle my business. The teller's exude great customer service, very friendly and seem to remember everyone's name as soon as you walk in! Now, that is something rare.....but shows how far this branch goes to add a personable touch to your banking. Not to mention, it is funny seeing the bank teller's face when you ask for more than two hundred dollars in $1 dollar bills. I am sure they make many assumptions when I come there and walk out...let's see...hummmm....Visions of "bands to make them dance" or "making it rain"......when in reality it is just petty cash for the week.

First time visitor! The street parking situation leaves A LOT to be desired, but is typical of the…read morearea (and it was free on the weekend). I was greeted the moment I entered. I overheard the person that greeted me tell someone they were short staffed today. This type of communication should not take place in the open "public" space. Or, you should tell each customer as they enter so everyone is on the same page. This was a bit discouraging and made me think my wait would be much longer. The person that greeted us spoke Spanish to someone coming after me. I thought this was AWESOME that she was able to help the person in the language with which she was most comfortable. To my immediate right (upon entering), an employee was helping a customer in a restaurant styled booth area. I didn't like/would not like to have absolutely no privacy while conducting business. There are floor to ceiling "windows" that appear to be walls. But these are actually curtains. The curtains go up when/if a transaction is needed. I thought this was cool and created an added safety feature. There are also glass offices where other tellers worked. My experience... I will NEVER return to this location as there is no privacy and the customer service/protection of customer personal information is nonexistent. I got stuck having to conduct my transaction at the dreaded restaurant styled booth!!!! I had to tell the teller to stop repeating my personal info (name, address etc) loud enough for the entire bank to hear (he was not talking loud, there was just no privacy). All in all, I was in and out pretty quick, but will never return to this location.

Bad customer service. Unprofessional customer service agents…read more Refused to refund money for defective roll of coins given. Needed to do a certain service, ended up not doing it because they were not able to do the service as I had first mentioned. However, it is true I didn't understand the service I was asking for.

The manager is the most incompetent bank manager I have ever met. He's rude and flippant. Instead…read moreof apologizing for inconvenience he shouts across the lobby " you will have to wait wherever you go". Not the best customer service.

Piss poor customer service. No solution offered…read more Making a bunch of excuses as to why I can't use a service on my account that I pay to access.

After withdrawing from their ATM machine I went in an asked to have my 20 dollar bills changed for…read moreone 100 dollar bill. A young man told me he couldn't help me because I did not have an account with them. I was in shock and told him: "I am not your customer and plan never to be! You had a chance here to have me as a potential customer by providing a good customer service but proudly denied it", I told him. Honestly I've paid a fee for using their atm, therefore I should have been seen as a customer. They just lost a chance to have me considering banking with them one day.

I would avoid PNC like the plague. No one answers the phone at the Silver Spring location. We have…read morea business account. And when I called 'Customer Care' I had to wait 15 mins before anyone answered. If I could put in ZERO stars, I would.

Let's start with parking which is basically non existent! I can never find parking on the street so…read moreI usually have to park in the garage. Today the garage arm lift was not operating and I was basically stuck until I had to press the call button! Either way I can never get to see a banker because they always have 4-10 people sitting in the lobby waiting for a banker and the bankers never look like they are working! The counter staff are feverishly serving everyone but they're is always a long line. Maybe they need more staff ...maybe more space either way something must change.

I opened my business account at the Columbia Heights branch but I bank at this location primarily…read moredue to the convenient validated parking in the covered garage which is great in winter! The folks here are helpful.

Worst bank branch ever!! Charles Mills worst manager ever!! Don't come here, they don't have enough…read moremoney to cash you out if you want to close an account or deduct money from your account. The manager Charles Mills was extremely rude to my mother who is a senior and myself. He didn't want to provide a business card when I mentioned I would file a complaint. Horrible stay away from this branch!!!

Worst bank ever. DO NOT OPEN AN ACCOUNT WITH PNC. I went out of the country during COVID for a few…read moremonths. I let the bank know and never had any issues until out of the blue they closed my account and my debit card (the only way to get cash overseas!) with no notice. NO NOTICE. When I called to inquire they provided no explanation. Really unprofessional. I will never be using this company again.

I want to make all customers and future customers know about the predatory ways of Capital One…read moreCredit Cards. Apparently I wasn't notified of my $39 membership fee in January and was then assessed a $25 past due fee plus interest. In February I was assessed $45 fee plus interest for non-payment. When I was sent a notice from Credit Karma that my credit score dropped 40 points, after having a perfect payment record for the last 10 years, I called Capital One. The young lady got the fee and interest removed for February, however they would not change my credit report nor remove the Jan charge. We are talking about $39 membership fee, for a card I don't use and have had for years. Why don't I use it, because the interest rate 28%. Capital One has no one to speak to except the one person I spoke to on the phone and no Sr manager to speak to. This is pathetic customer service. I have two bank accounts, another card with them and this is how they treat their customers. Oh and if you want to complain to their credit dispute department, you have to send all your personal identity information by US Mail for them to even review it. If you aren't getting the message about how much Capital One sucks, I hope you do now. Closing accounts just makes your credit score worse....

Impeccable, extraordinary, infalliable, inspired…read more That is what the customer service is here. The last time I walked in, I was immediately greeted and was let known that someone was going to help me immediately. The concierge said that he remembered me... which might be true... although I go in to the bank very very rarely. He started conversation he was just so nice. I ended up telling him what I needed ( a replacement check card). While his other associate was busy with a customer, he got the checkcard ready and sat me down to wait. He expedited the process for the associate one I got to him. Just a really kind man. The associate helped me quickly and efficiently. Which was good, cause I had a party to be at and I had no idea that my checkcard was cancelled due to suspicious activity. Overall the customer service at this branch is 5 shooting stars. They obviously care alot about their customers, and it shows in everything they do.

I've only use the ATM at this location, but I do like the fact that the two ATMs are located inside…read moreof the bank. While the front of the shopping center always looks congested, there is plenty of parking in the back. I highly recommend not visiting at night because the area is a bit sketchy and the lighting is not all that great.

Convenient location for a Bank of America since it's located in the middle of Woodmoor Shopping…read moreCenter with several stores surrounding it. There's a back entrance that I prefer to use because of the larger parking lot available compared to the frontside. During closed hours, the entrance door requires your bank of america debit or credit to access the ATM inside. I believe there's 2 machines available for use. This location unfortunately doesn't have a drive-thru and it can get a bit sketchy late at night when trying to use the ATM. There's also cameras surrounding the entrance like most banks but it is a bit dimly lit at night.

My mom is very ill and I had to use a POA to get access to her account. Alberto in this branch made…read moreeverything very easy. He was very knowledgeable, compassionate, and helped in every way possible. I would highly recommend this bank for their service

Excellent staff and customer service at this branch. It is a convenient location - within walking…read moredistance of grocery stores, the library, USPS, and CVS. Bernard Mitchell is the long-time branch manager and goes above and beyond with excellent customer service and support.