Just find somewhere else. Uncompassionate…read more Not caring on the added stress they added to grieving family

Our services were at the Parlier location but communicated with Ari in Sanger which made it…read moreconvenient because we live in Sanger. My brother in law passed away and as the in law I didn't want my husbands family to have to stress about all the arrangements and Ari did not have a problem in communicating with me. He was so nice, patient, sympathetic and very helpful through the whole process. Services turned out smooth and beautiful. Can't thank him enough for everything. -Ramos Family

First, I was sad to see the reviews of bad experiences some people had during their time of grief…read more My uncle passed recently and my mother and I met primarily with Christine who was great from the beginning. She was patient and comforting with my mother and assisted me with navigating through the process of laying my uncle to rest. On the evening of the rosary and day of the burial, Nate from Salser & Dillard, was great. He and the other team members were helpful and attentive. Everyone from the ladies at the front desk to the ushers at the rosary were friendly and professional. I would highly recommend Salser & Dillard to anyone in need of a funeral home. I just can't thank them enough!

May 2025 A Compassionate, Respectful, and Seamless Experience During a Difficult Time…read more-Planning my father's funeral was one of the most emotionally difficult moments of my life, but Salser & Dillard Funeral Chapel provided compassionate, respectful, and professional support from start to finish. I worked closely with Christina, who guided me through the funeral planning process with grace and empathy. She listened patiently to all my questions, comments, and concerns, and made sure I understood each detail before making any decisions. I appreciated how she respected my privacy and never made me feel rushed or pressured. Every change I requested was communicated clearly, and I felt truly supported throughout the entire process. I was especially grateful for the private time I was given with my father in the days leading up to the service something I will never forget. On the day of the funeral, everything went exactly as planned. Frank was incredibly kind and personable, helping ensure the service flowed smoothly and on schedule. His presence and professionalism brought a sense of calm to what was otherwise a very emotional day. Following the service, we moved directly across the parking lot to the reception venue, where I worked with Jessica as our event coordinator. Jessica was outstanding she helped plan every detail of our potluck reception, offered thoughtful suggestions, and made sure the space was beautifully arranged. Her professionalism and warmth were evident from our planning meeting through the day of the event. I was very pleased with the overall package we selected and the quality of service provided by both the funeral chapel and the event venue. During a time of deep sorrow, Salser & Dillard gave me peace of mind and allowed my family to focus on honoring and remembering my father. I am truly thankful for the care and support I received from the entire team.

Very kind and respectful during a difficult time-- William went above and beyond for us…read more Good value and they went the extra mile to put stickers we bought onto his casket. Deep gratitude and appreciation Karen

Very beautiful and serene place to visit. My parents and a few relatives reside at the Chapel…read more The staff is very kind and helpful. When my mother passed away a few years ago I was told by my family that I would have to write her eulogy. I was terrified and drew a blank. If it hadn't been for a wonderful man working at the chapel I'd of never got it done. But he provided my with a workbook about grief that outlined how to write a eulogy in step by step detail. It turned out beautiful. I was so proud of myself afterwards. I felt like it's hard to believe that it was me that wrote it!

I lost my daughter January 21, 2026. I chose this company because a hospice nurse recommended. This…read morewas a my experience. They picked her up at 7am. The two gentlemen were amazing. They called me at 7:30am for payment. The lady told me she'll be ready in three days. I called back and a gentleman answered, I asked him when can we say goodbyes. He said it'll be $300 more and in two days time. He said he'll have someone reach out to me for the date and time. I waited all that day and the next day and no phone call so I started calling after 2pm 3x that day and no one answered. I called repeatedly for the next two days drove to their," office ". Long story shot, three weeks and few answers phone calls with them saying waiting on state licensing. They cremated her before we got to say goodbye. I went to pick her up on February 13, 2026. Yes they gave me a refund and an urn but still to this very day I feel like I failed my daughter. I wish I had never took the recommendation from that Nurse. I do not recommend this company. The receptionist is so so rude.

Angels Cremation has the worst customer service! There is very little follow-up with next of kin…read moreonce they receive payment. Their process is slow and they do not seem to care about communication. They do not offer any assistance beyond another excuse why my husband is still at the coroner's office almost 3 weeks after his passing always placing the delay on the fault of the coroners office or doctors office. Now they state that the cremation, preparation of ashes and death certificate MAY be done next week! Maybe!!!! My life is on hold waiting for them to do the job they have been paid to do.

This family owned business was professional and hands on support throughout the entire process…read more Excellent communication even though I do not live in the area. Smooth, fast and problem free transaction. Thank you for your help with getting a custom headstone. Tip: they also do headstone restoration!

What a wonderful and thoughtful company to work with…read more My siblings and I wanted to create a double headstone that would encompass our fathers WWII veterans information and our recently deceased mother's information - Bell Memorials really came through! Our sister had a design she wanted to use; I sent it to Rebecca who created the headstone we wanted and more. Bell Memorials did everything they could to have the headstone completed and delivered to the Reedley cemetery by the date we were going to bury our mothers ashes. They did - Reedley cemetery crew moved us up in the que, the new headstone was set and waiting for our family service when we arrived. As an added surprise, the lettering was done in gold, which showed up beautifully on the Sierra White granite headstone. Bell Memorials, your service is the BEST!

Thank you for great care and attention to detail in the design of my grandparents grave marker…read more Completely personal to them. Very great customer service.

David was extremely professional, compassionate and patient while designing my mom's headstone. He…read morewas timely for the appointment, provided tech-support as needed with the screen sharing process and provided multiple options for the design and layout of the graphics and lettering. He communicated the process and next steps in great detail so it was clear what I should be expecting. I highly recommend Rico's Memorial Stones and team, especially David!!

I had to last minute cancel a service at this establishment. The smell was so bad there was no way…read morewe could have invited fam and friends to go to the service there! They told me they were remodeling and the smell was from mold. It would be gone b4 the service for our beloved Gary. We had to go down there several getting paperwork right for victim assistance program. React time I went to visit the funeral home it as worse and worse. I mean I've worked at trauma hospitals and I've smelled death before and the smell was definitely that of decaying humans. There is like 4 different funeral Homes run out of this place. When we did a family visitation our loved one's body was in bad shape. When I felt around him I realized that there he had ice packed all around him and his body was decaying. Also I was unhappy about all the thinking I had to do as far as the package. Nothing was explained about prayer cards, guest book , and when I remembered not talking about these little but important things the owner or supervisor never explained any of this to us so when I remembered it was a scramble nearing the big day to pick out these items and the obituary and they got the flower order all wrong as well. What a bad experience at a very difficult time when we counted in the professionals to help us make sure all the little items that we needed were included I wasn't concerned so uuuuy

I do not recommend this place to anyone. I contacted this place after my fiance passed away, after…read morespeaking with the receptionist who was very nice and pleasant and easy to talk to, I decided to go with Sterling & Smith. I regret it. I had quite a few appointments with them. The first one was just to get pricing in which my case manager hadn't even gaven me her name to refer back to her. The second appointment with zoey, no one told me I needed to bring in any documents. No one told me anything about what to bring . We sat down and talked about the prices and services. She spelled my fiance's name wrong in which I corrected her. I actually respelled it out for her 2x and I thought she had corrected it. She was very pleased and seemed sympathetic to my loss. This was the first time ever dealing with anything of this sort. The short viewing for close family members went fine. Except they never contacted me to tell me when his body got there, or to schedule the viewing- I called them each time. But when it came time to planning the memorial that's where everything went bad. Zoey had spelled my fiance's name wrong on the death certificate even after correcting her the first time and respelling it 2x the first time. Before our scheduled appointment to go over memorial details, I gave her his birth certificate and she was trying to downplay her error as something minor. Anyhow, she had no office to talk to me in, so we went into someone's office until they showed up, interrupting her presentation and throwing her off guard. So we can shuffled to the next room. In that room I'm looking at a prayer book as she escorts herself out of the room, she leaves the door open. As I'm having a hard time finding a prayer that I like, there's people about 3 ft away in the hallway just staring into the room that I'm in and it got so loud, I finally close the door. After not having a table to hold the flimsy book, I find the prayer that I like and that's when Zoe told me I went too far and I was only supposed to pick from the first 20 pages. There were like 60 pages to choose from. Theyre book of selections had things that they weren't even using anymore. She didn't even know why they were still in the book. Because of all the noise, I couldn't concentrate so I said I would schedule another appointment at at time when they weren' so busy. My appointment was at 10am. I called later around 4ish to cancel the memorial services and I wanted my money back after paying her in cash that morning. She said they had already taken the money to the bank and they would write me a check for it. Everytime, dealing with Zoey, I have had to reach out to them- because this place doesn't call you back. Now I find out, that my money is in Bakersfield with a "private accountant" and that my money will be mailed to me. No one- including the manager of sterling and smith will even give me this "private accountants" name to verify this is even true and now to fix the death certificate it will take even longer to fix it because Zoey has to go to my fiances doctor to correct the error. Why would she need to go to the doctor to fix something in which I gave her the birth certificate for. The manager of sterling and smith isnt even mentioned in the website. They also falsely advertise. In their website- they say they help with personalizations at memorial services. But when the issue came up, Zoey said they don't provide them. I just want to be done with this place. As it is, I took them 3 necklaces to be filled, 1 necklace could not be filed due to 3 people trying to open it and couldn't, or they couldn't close the necklace the correct way without stripping the screw. These necklaces were ordered on Amazon and we're custom made, so now I have to take it back. I just want to be done with this place. Everyone here was nice and pleasant, but I think if they had more funeral directors, and a bigger office, maybe Zoey could have done a better job. She maybe overloaded with work- but this is a job a person can't mess up with. This has been my worst experience ever