January 26, 2026; I had fallen and broken my left shoulder and collar bone. I was advised against…read morereturning to the U.S. for surgery because trip could result in additional injury. My Dr. was Dr. Franco. I received excellent care. I recently was seen by an orthopedic specialist in the U.S. and his impression was "the doctor did exactly what I would have done". I was given a copy of my medical records+ x-rays; make sure if you are looking for reimbursement of some these expenses that they provide a an itemized bill for services before you leave as you may need it later.

This place was a nightmare! I asked them for antibiotics and they refused to give them to me and of…read morecourse I got an infection. They like to pray on tourists and charge you as much money as possible especially for unnecessary stuff as I didn't even spend 24 hours in a room and they charged me for 2 days. They told me the wrong way to take my medications once I was released. When they finally did give me antibiotics they gave me the wrong kind and I had to follow up in America once I return home for continued hospitalization because they gave me the wrong stuff. They won't own up to any of this and are completely unprofessional. Do yourself a favor and run from this place as it is a nightmare. I even contacted Jorge but they gave me the wrong email address. It took me a month just to get his contact information and then they gave me the wrong email so I'm just giving up and filing complaints with COFEPRIS! Did I mention there was blood all over one of the chairs in the waiting room? I had to tell the receptionist to clean it up because they were not even aware because they just don't care!

Urgent care for broken nose. Excellent care. Immediate attention to stop heavy bleeding. Timely CT…read morescan. Offer of specialty consult. Very impressed with staff mobilization to me plus 2 other injured patients. Staff large enough for simultaneous care of all 3. Staff diligence & coordination excellent. Demeanor professional. Price reasonable in comparison to USA.

A couple of weeks ago I needed to visit the emergency room due to a sudden heart issue. When I…read morearrived they took me to the emergency room and gave me a bed. They began treating my tachycardia, took some blood, and gave me appropriate medication. They also did an EKG. The on duty doctor was excellent, and the staff were great. Most spoke English, which was very helpful given my limited Spanish. I made a $2,000 upfront credit card payment which they refunded a couple of hours later once they were able to process my GeoBlue insurance. I highly recommend this ER and strongly advise that visitors to Mexico or any other foreign country should always make sure they have adequate supplemental health insurance.

I needed a prescription for Ivermectin for US Customs for 50 daily does at 12mg a dose. The doctor…read moregave me a prescription for only 30 days/doses because he felt that anything over 30 days might cause liver damage despite the fact that doctors and nurses in South America and Spain used Ivermectin successfully throughout the COVID crisis without any side effects as a prophylactic against COVID.

Dr. Rafael kept his practice open late in the evening to take care of our son on Christmas Eve 2018…read moreand treat an urchin spine injury. He is an incredibly gentle, dedicated, and thorough professional who provides excellent patient attention and care. Dr. Rafael is also bilingual English/Spanish and has a wonderful sense of humor. Highly recommended!

DO NOT GO HERE! 2 weeks ago I went in to see Dr Cristo Emanuel Ponce Carrasco for symptoms of…read morewatery diarrhea and stomach upset. After examining me, he told me I could be hospitalized but it would cost 50,000 pesos per day, which is $2,500 US, OR I can be sent home with a nurse which would be much less expensive. So I opted for the nurse and Denise Perez came to my house and administered IV fluids for 3 days with antibiotics and other fluids. At the end of this 3 day. I got a bill for over $2,000 US from her and the doctor! 2 weeks later, I am still not better. So today I went to see another doctor at Joya clinic, Dr Jorge Contreras, and he told me that I had been ripped off. What they did was complete overkill not necessary at all!! He prescribed another antibiotic and another probiotic that isn't killed by antibiotics, and I should be better in 5 days. Total cost: $35 for the consultation at Joya Clinic. Please do not go to CMQ hospital at all and stay away from Dr Cristo!!

We had a 9:30am appointment for a covid test at this place, checked in at 9:20am and waited more…read morethan 40 minutes with unhelpful front desk staff who do not even want to give you information about why they are running late and when they will see you. It's clean and modern but I would not come here again because of how the front staff are disorganized. It cost 1350 for 3 covid tests. I did email us the results of our covid test in the two hour time frame promised so that is good.

On June 24,2025 My husband suffered a heart attack while on a cruise. We were taken off the ship by…read moreambulance and rushed to this hospital. He was immediately given the medical attention he needed. Yes we were asked to pay up front. But he was given the best care one could receive. The doctors explained to me everything they were doing and what was to be expected. They spoke both english and spanish. The doctors and nurses were the best. We could not have asked for better care. They gave me a hospital room to stay in for 8 days and 3 meals a day. I experienced the hardest days of my life but thanks to Doctor Castolo, Nurse Jennifer and Nurse Chamurro these people were the best. We thank the whole nursing staffand everone associated with this hospital. Also a gaint Thank you to Javier in finance.

PLEASE READ & BE AWARE THEY WILL DO FAKE DIAGNOSIS FOR MONEY…read more My mom was on vacation visiting family when she started feeling sick my sister and I purchased a plane ticket to Puerto Vallarta on 8/18/25 to bring her back home. Unfortunately 30 minutes after arriving my mom had a seizure we got scared and called the ambulance. My cousin had in mind a hospital that she liked closed by. However the first responders questioned my sister that if my mom had medical insurance from Mexico and my sister said no and told them that we were from California. That was a BIG MISTAKE. They said that they did not recommend the other hospital and that we should take my mom to HOSPITEN because they will take Medical Insurance from California. We thought that they were nice because they saw us crying and that maybe they wanted to help. So we took mom to HOSPITEN. Once again BIG BIG MISTAKE. Once we arrived they immediately took my mom into a room and said that in order for them to see my mom we had to pay $79,300.00 pesos. Since we wanted my mom to be ok we immediately paid. 30 minutes after they had no diagnosis and had not given any medication or done any test on my mom but they asked for an additional $27,500.00 pesos then again we paid. Then Dr Cesar C. Gutierrez Renteria came to talk to us and said that they didn't think my mom was going to respond. That he was going to run test that was going to require more money. We questioned him that why did they ask for so much money if they had done no test and had no diagnosis? He replied that because of the way my mom was disoriented that required for us to pay all test he recommended and that he was just going to continue to test one thing after another until we no longer could afford it and at that point he was just going to recommend intubation and for us to have to make the worse decision no child wants to make. It seemed like he had no heart and no feelings and did not care for a human life. All he cared for was MONEY. The Dr first said it was a urine infection, then he switched it and said my mom had a swollen brain, then he said he had to take fluid from my mom spine to test and see if they could find anything. We didn't feel comfortable anymore and specially when they said my mom had to be taken to intensive care and that was and additional $95,000 pesos a night and that he recommended at least 10 nights. Thankfully we asked another family Dr that we knew to read the results of the test that they had done and it turns out that all test came back negative. There was nothing wrong on my mom's test results. They just had my mom SEDATED so that she would not wake up. Once we heard that the test results were good. We immediately asked to have my mom voluntarily discharged and moved her to another hospital. They first said that if we wanted that we had to have her out within 3 hours so we moved quickly and found a hospital that would take her. And to our surprise it took them about 8 hours to release my mom. They made time to make sure the sedation medication wore out my mom's body and can you believe that after 30 minutes of admitting my mom to the other hospital she woke up and recognized the whole family. Also before we left we had to pay an additional $21,465.00 pesos. By the way stay away from Nataly Topete Guerrero she is from Public Relations and she pushes so hard for you to pay everything they ask for.She even made the comment of " They don't have money they won't pay their mom's treatment" that was very unprofessional. They only had my mom sedated to make more money.They took $128,265.00 pesos $7125.83 USD for only 1 night. Also they don't take US Medical. They only said that to convince us to take my mom there. I have recordings of the way we were treated and talked to by HOSPITEN personnel. PLEASE READ ALL REVIEWS YOU WILL FIND MORE PEOPLE TRYING TO MAKE AWARE OF HOW THIS HOSPITAL WORKS. SAVE YOUR LOVE ONE'S LIFE & STAY AWAY FROM HOSPITEN.

I originally reached out online to the contact me page on their website. I was contacted by a…read morewonderful woman who had utilized the service and cured her self doing so from the same state that I am from Washington. That was pretty cool. I then went on in and did a high-dose vitamin C treatment. While I was there I had the honor of speaking with the Director and from there I signed up sone treatment. I did a consult with the doctor and we were rolling. The way to go about it is to have a consult with the doctor and get a full recommendation and go there for 2 to 3 weeks and get all the work done. My situation is a little different as I've been handling this for two years personally and have a protocol.. I've had the lymphatic massage by Issa. For the record I've been told that I've had lymphatic massages before and I can assure you that there is nothing like this before this woman is gifted and her massage is a true pumping of your lymphatic system. I did the colonic and it was handled with such care. I was truly amazed. I also did the NK cells treatment and the plasmapheresis. The staff that works here is kind caring and truly truly takes wonderful care of you. They're actually resolving immune issues here in a way that is holistic and deals with the whole body mind and soul. I can say this after two years of going down the rabbit hole and researching locations that help with compromised immune system's. I don't say any of this lightly. If you're looking for a place that will look at you from top to bottom and give you a solution holistically. You found your place look no further. The staff here works cohesively to get you better. It all starts with you and your mindset that you believe it can happen. Then you give your faith to this location and know that they will make it better. I couldn't be happier with the time I've spent here it was worth every penny. I'll be back in the future

I just had the best massage of my 20-year experience! Maria is incredible--she really knows what…read moreshe's doing. Her professionalism and expertise are unmatched. I was so impressed that I booked another 5 sessions with her. My body feels fresh and rejuvenated, just as promised. Reception and stuff are great as well! Thank you!

In Facebook groups we seen many bad experiences with this Hospital…read more telling people to stay We had to go for an emergency, it turned to be a nightmare they would not do anything until we gave them a $50,000USD Guarantee, I had room on my Credit card for another $7200 that's all they would not start admitted unless they had the whole $50,000 up front I begged them please as my wife was screaming in pain.i would pay what ever for pain meds they didnt care i was on the phone with my credit card company they could hear my wife screaming in pain they could not believe a hospital would be like this they are the girls didn't care and said they would remove her from the property until they got the money Thank G-D we had someone to came with his card so they could get $50,000 they only used $2500 for one night's stay for a room with pain meds , they did nothing else next day she was better we left Mexico STAY AWAY FROM THIS HOSPITAL LA jOYA OR THEIR NEW NAMES Oh we found out they change their names every so many years

I ended up in the hospital during a weekend vacation and I'm so happy I was cared for by the…read moreprofessionals at San Javier. From the nurses, imaging technicians, doctors and staff, everyone was extremely friendly and courteous. There was MAYBE one person that didn't speak english... so it was great to feel cared for and understood. Their facilities were lovely and their imaging devices were all in very good condition. I had to get a CAT scan and it was great. Not that I hope to be in the hospital again, but if I am, I would be happy to go back to San Javier!