To update my review: my realtor toured this property on April 18 and reported a natural gas smell…read more The owner claimed the fire department had checked and found no leak, but the fire department later stated they had no record of any such visit. We moved across the country on June 4, six weeks after reporting the issue, and the gas leak was still ongoing. A contractor later told us the levels were severe enough that we were fortunate a major incident had not occurred. The owner's contractor also improperly replaced the gas line with an undersized one, according to Spire, and I was the person contacting Spire throughout the process. They let me know that the pipe the contractor replaced was 1/4th inch too small and could lead to carbon monoxide or gas buildup in the lines. During the nine months we lived there, two additional gas leaks occurred in other areas of the system. After spending over $10,000 to move and paying rent for May while the house sat vacant, Stephanie Olsen told me over the phone that "this isn't working out" and that we would need to find another place if we continued being "ungrateful." We ultimately moved out early after 10 months, and paid April 2026 rent while the property was vacant and we were in a new rental. The house itself had numerous issues: filthy vents filled with years of dust and mold, insect infestations (basement had roaches, beetles and grasshoppers) requiring extermination, and a failing sump pump system with drain flies that contributed to a very strong basement odor. The home was at times uninhabitable due to the gas smell, causing headaches and dizziness for both me and my Mom, and we paid out of pocket for hotel stays. This experience was emotionally and financially exhausting. After being threatened with eviction, do you really think I felt comfortable reporting every issue with the house? Of course not. So we financially covered multiple issues due to fear of retaliation.

To update my review. My realtor toured this property on April 18th and reported the smell of…read morenatural gas. The owner said she called the fire department and there was no gas leak. ( fire department had no record) We moved from across the country on June 4th . The gas leak was ongoing. The contractor hired by the owner was incompetent and replaced the gas line with too small of a line per spire. And I'm the one who contacted spire every time . We went on to have 2 more gas leaks in the 9 months we lived in this home . At other areas of the gas system. Stephanie Olsen definitely threatened to let me out of my lease in June when we spoke on the phone after I had just spent $8,000 dollars and payed rent for May( while the house was vacant). And no one would be happy with this situation. We left early and payed for April of this year while the house was vacant. This company and the homes owner were awful. Stephanie literally screamed at me and threatened to evict me on the phone until I was in tears. The house was literally inhabitable due to the extremely strong smell of gas, which was causing headaches and dizziness for me and my son. We paid to stay in a hotel. The vents were filthy with dust and mold that had not been cleaned for years. We had to pay for an exterminator due to a hornet and grasshopper infestation, a plumber for a failing sump pit motor infested with drain flies / worms, which also contributed to the basement odor. The list goes on but my point is - this was a nightmare both emotionally and financially for us. Do you really think I'm going to report every issue wrong with the home after I was threatened with eviction? Obviously not.

Keep up the good work Tim is a wonderful genuine property manager he truly cares. And provides very…read morefair prices.

They have been one of the best landlords I have every been with!…read more They are super accommodating for their viewing schedules and very professional. If there is a none urgent service request there is someone fixing the issue within a couple of days! Luckily there has been no major issues and the building is just an all around great place. If you are looking for a company to rent from, O'Connor Property Management, is one of the best!!

I rented from Frontier for 2 years and found them accommodating and responsive to issues. The…read moreagents seemed very kind and professional and even left me a bottle of wine and welcome card as a housewarming gift on the counter before I moved in (When i moved, I cleaned really well then requested a move out walk through with maintenance, and got my entire deposit back about 30 days from my lease end date by mail) l I feel they were fair with me and maintenance came quickly-usually same day- when I had any issues. Frank was very professional, friendly, funny, and helped me out several times. The house I lived in had owners who were hesitant or unavailable to approve a repair (or spend the money to do things properly) unfortunately, so when there was a issue once with a leak that was going into my neighbors apt, I had to wait weeks while the two hashed out a solution, which sucked because I really couldnt use a sink, but that wasnt really Frontiers fault and it was during the pandemic so, alls forgiven. In fact, Frontier maintenance really took care of me, The only real issue I had with them was when i first moved in, agent said I would have to provide my own window ac units,, but no worries, that maintenance would install them for me if I put in a request online. I did that but was then billed 70 dollars the next month on top of my rent? The showing agent never said "FOR FREE", but definitely talked like because I had to provide my own air, they would hook me up by installing them for me. Also no mention of a price was brought up by her or when i requested the installation online. Why would I not be able to approve the amount they were charging if there is a fee? lol I would have just done it myself. They could have charged me anything! When i saw that my rent was 70 more, I called and left a message asking why I was charged, and no one ever called me back. I had to really dig to find out what the xtra money was even for by clicking on a bunch of tabs, it was not evident on main screen at all. I didnt make a big issue about it because my rent was cheap, so I dropped it and paid the bill, but make sure if maintenance is coming out to do move in stuff, clarify and ask before you assume anything is included or free!

I gave 30 day notice almost 30 days ago. I have left multiple emails, voicemails, and texts…read more(including a maintenance report) to get someone to set up walk through and tell us next steps. I have not heard back. So unprofessional. Even though we are leaving the apartment better than we received it, I am concerned about getting my security deposit back. On top of this, they once left us with a leaking ceiling for about a month before they sent someone out.

I was attempting to inquire about property management for my investment homes. I told Larry I was…read morefrom California and before I could finish my statement he said, "we are all right " and hung up. I attempted to call back unsure what just occurred, and he screened my call. Terrible customer service, rude, and unprofessional.

I was a long time resident at Oxford Manor. I found the high end apartment and surrounding ideal…read morefor my living and personal needs. The apartment is in an exceptional neighborhood, with easy access to Forest Park via the beautiful Wydown corridor as well as a close walk to restaurants, cleaners and a Starbucks. The folks in the neighborhood significantly enhanced the community feel with friendly reach outs while walking their dogs or just strolling in the tree lined streets. Also, as a frequent traveler, I was very pleased with the easy access to the airport from it quaint Clayton location. I found the Landlord Larry to be quite attentive to the lease holder needs and always concerned about the well being of the property, both in and around the the apartments. Any repairs or needs were promptly addressed. He even added items (e.g. power outlets and bike racks) without requests, just because he saw the needs of his tenants. The building has a wonderful Tudor exterior with six apartments. It also has easy access to the upper floors by a an elevator, but also has a period staircase that complements the Tudor architecture. I found the community rooftop very peaceful and inviting. The all granite counter tops in the kitchen and bathrooms, the beautiful stone showers along with high end appliances also added to the luxury feel of the apartment and complex. Oxford manor was perfect for me, and I couldn't have been more pleased with my time there and the support of the landlord and his commitment to the comfort of the tenants and the care taking of the apartments. Highly recommend.

I appreciate how Austin Realty was able to accomodate me at the last minute as we arrived into St…read more Louis not knowing where were going to live they were able to get us in a beautiful unit at the last minute. Thank you Austin Realty, we much appreciate it.

EXTREMELY EXTREMELY POOR MANAGEMENT!!! I have been a renter in St. Louis since 2012, never late or…read moreshort on rent and always get my deposit back. I don't buy because I don't want to be in St. Louis forever. I have been in my current home since 2020 with NO issues until 5/1/2025 when Austin Realty became the new management company over the property I rent. They took over when my lease was due to expire as of May 1st they never contacted me regarding renewal of my lease and it was 3 days before rent was due when they finally got me set up in portal to pay rent, which also wasn't correct I actually paid more then they showed due because I knew what I was suppose to be paying took them 3 months to get it right in their system. On Sept 5th I put in my first maintence request for a faulty outlet never heard anything from them until 9/16 when Monica contacted telling me that on 9/18 an investor needed access to the property for viewing. This alarmed me because as a long term renter I have been to this rodeo a couple of times, the norm for this type of sitsuation is an investor buys, rehabs the property, and raises your rent. I verbally elaborated this to Monica during phone call on 9/16, Monica assured me NO NO NO thats not the case. On 9/19 day after they came to inspect finally a maintenance man called me to look at outlet, which I had already bought a new one and unstalled it myself and didn't know I had to press the "test" on the new outlet for it to work yes I felt "stupid". On 9/23 I receive email from Monica with a new lease to sign and of course like I said raised rate after she said NO NO NO it was Yes Yes Yes I was right. I noticed the sewer rate was also increased from what I had been paying for past 5 years, I reached out to Monica with my concerns and asking for proof from city regarding raised sewer rate with no response. Leaving me in limo without a lease for 5 months is ludicrous, this management company is not fit or organized enough to facilitate property managment. I would not recommend anyone wasting their time. I hope the property owner see's and reads this so he knows he should have stayed with the previous management company. I would also like to add I don't need the stress this place is bringing me I am still dealing with both of my kids being dead!! I know they saw the Urn in my house.

It seems like people mainly leave reviews when they've been burned, so ratings tend to seem biased…read more I've been renting from Ramled for over 5 years. I live in a 70yo building with original windows, walls, and doors. I knew what I was getting into. I am where I am for the location. There is nowhere else I would rather live and raise my kids in St. Louis than U City. Renee and Delmar are fair and responsive. I've never had to wait more than a day for Jay or Charles to come out. Do they slap on band-aids now and then? Sure. There's only so much you can do with a building from the Great Depression. They will file on you if you don't pay rent but they have a fair grace period. I have to imagine being lenient on rent due dates doesn't go well. Pay rent on time, treat the staff with respect, and don't expect the Ritz and you'll be fine.

Current renter. We have an infestation of mice in the building. Instead of fixing the problem they…read moreleft me a plastic bag with mouse traps on my door. I've complaiNed over a year. They condemned my stove. (Outside company) and within two days of having the new stove in the apartment I had mice already. And the big part Otto the owner doesn't care about fixing problems. When I signed my lease I had a garage. A year later they sealed it up and raised my rent while taking space. Highly illegal right? Any lawyer that reads this please help. I've asked and tried l. Otto don't give A shit. He wants money.

Not only is this a horrible place to live at any of their managed properties due to the lack of…read moreCorporate Care but it is a horrible place to work as they limit you to what you can do to help the people that live here in these communities . I used to be a maintenance supervisor over one of their properties and they start off letting you do good by helping as I was earning them five star reviews from the tenants who were management hurt due to poor management prior to me . The workload is extensive due to lack of proper management and they limit your spending because they're concerned about their bonuses at the end of the month so what maintenance needs can't be gotten because of corporate greed . They find a way to get you out of there when you do spend because they have already pre-spent their bonus money so they're counting on it and their bonus is far more important to them than their tenants because at the end of the day when they go home they don't have to look at their tenants . Once they lock you in to a lease you're in there and they don't care about you anymore because you're stuck and they know it . I'm telling you this from experience working with them because I tried to make it a better place for the tenants and a better place for the management normally my formula is a servant leader that provides great tenant retention as well as management satisfaction with my work but this only works when they allow it to . Money is more important to them than people just know that when you come here to look at these places when you look at all these reviews they're all true every one of them not only the ones here but the ones that are on Google those are all true and you can blame the office managers for that the district managers for that the corporate all the way up the ladder into Illinois red brick management is evil . Don't rent from any of these places they manage or you will be done the same way and they will just smile to your face and try to make you feel good about everything and then they will let you down and let you down hard .

*Contractors* trespassed in our backyard, blocked our back driveway, and used threatening language…read morewith me and my fiancé. Unprofessional and disrespectful toward existing neighbors.

Just another complaint in a long list, with the twist that business was done unknowingly via a…read moremisleading Airbnb listing. There is no connection with STL Smart Rentals on the "host's" listing, but the "host" works for STL Smart Rentals, and there are undisclosed third parties associated with STL Smart Rentals, who join the chat after booking. My place was a pit and smelled of old urine. The photos say it all. I gave them a chance to clean, in which they picked up a ball of hair and the trash from the windowsill and left everything else. I then asked for my money back and because it was after Airbnb's 24 hr policy they couldn't force the host to return the money but repeatedly requested the host to cancel and return the money. If I canceled then I got nothing, they could relist the property, and my case with Airbnb would be closed. Then in a dispute with the Better Business Bureau they cited the lack of cancellation as why the money was not refunded. (eye roll) Airbnb does not care about their guests or hosts. I've got heaps of documentation of our exchange even, an email stating that they are personally sorry and if it was up to them they would issue the refund, but they have to follow the "policy" which is not a law... and it is all at the discretion of the host, who they have contacted multiple times. If you want to see it contact me. They are dishonest and unethical.

Smart Rentals are basically money-grubbing slumlords…read more I moved into a filthy apartment. To their credit, they gave me half a month free rent in exchange for the ridiculous amount of cleaning I had to do. One room reeked of urine. They raise the rent $50 every year plus "maintenance" fees because "it is the market price and we do it across the board" despite the fact that the raised the rent and "maintenance fees in 2021 in the midst of COVID and rampant unemployment. This year they decided to raise the rent $100 a month plus an increase in "maintenance" fees--twice what I was told I would pay in yearly $50/month increases. In the fall, I twisted my ankle walking from my apartment to my car because Smart Rentals failed to do any kind of raking. During the winter, the walkways were sheets of ice as were the parking spaces. On a thaw day, I went out and kicked all of the ice off the walkways and parking spots. The dumpster is disgusting and led to a plague of insects over the summer. The slope down to the creek contained a massive pile of garbage bags--likely in response to the dumpster debacle. Smart Rentals recently sprayed for cockroaches. Did we receive any rental remuneration for having to clean out our kitchens and cupboards for pest control? Nope. Apparently, Smart Rentals decided to cut down all the wires in the complex in response to a lawsuit re: tripping over an exposed wire. As a result, internet was cut off for the entire complex for 48+ hours. Did we see any rent remuneration for the convenience of losing internet service we pay for because they cut down all the wires? No. Did we receive any rental/fee remuneration for the work we may have had to miss in order for the internet technicians to get into our apartments to rewire? Absolutely not. Did they raise the rent 2x to cover the astronomical fees they must have payed for having to reinstall the entire network in the complex due to their own stupidity? Probably. Please enjoy these photos of the apartment I am being asked to pay $1000/month in rent and "maintenance" fees.

I do not think that this company can be trusted. Avenue's site states: "Low Fee Guarantee - We…read morematch any competing proposal fee for comparable service. We won't be beat on fees." Avenue does not keep its word. I was in talks with Avenue, as I was considering using them as property manager for my rental. Per the request of the Avenue employee I was speaking with, I sent him a leasing agreement I had with a competing property management company. I did this to see if Avenue would actually stand by their word and make good on their "low fee guarantee." After talking with me on the phone about it, the Avenue employee actually agreed with me that my lease with this other company was an "apples to apples" comparison with their own. However, he said that they would charge me more than the other company. In other words, they would not honor their own guarantee. They do not keep their word. Also, there are multiple fake positive reviews of this company. I'm 99% sure that some of these fake reviews were posted by their employees. I would advise staying away from this company.

They are managing a property is in a residential neighborhood, and their tenant is causing late…read morenight disturbances. There have been repeated late-night parties, loud music, and heavy bass that carries into neighboring homes. I reported the issue to the property management company multiple times, but no effective action was taken. The noise was so severe on several occasions that I had to call the police just to get it to stop. In a residential area, this level of disruption is unacceptable, and management's failure to enforce basic quiet standards has been extremely disappointing. I would not recommend this company.

I had a positive experience with Rick and his team over at Efthim…read more I viewed one of their sweet south city homes, submitted my app and was approved and ready to go in just about a week or so. This was critical for me as I was traveling a bit and not able to spend much time on the move in process. During my stay, maintenance was always prompt and thorough. I like that they typically left a note with what they did so I'd be updated and aware that someone had been there. I ended up relocating so moved out at the end of my lease. That process was completely straight forward too and I even got a quick call from Rick making sure everything was ok (and there were no issues) and seeing what prompted my move. I like the personal touch that Efthim provided me as a renter and I'd certainly lease from them in the future if back in St. Louis!

Once I got ahold of the owner of the company, he had a plumber out to my apartment within the hour…read more They were able to fix the issue. It should not have taken 30 days, but I still appreciated the owners ability to fix what maintenance could not.