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    Santa Monica Autoworks

    4.8 (184 reviews)
    Closed Closed
    Updated 3 months ago

    Services - Santa Monica Autoworks

    Auto engine repair

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    waiting for a tow truck to take my car to a normal shop

    Interesting to see all the positive comments. Brought in a Porsche 986 which I was 99% sure the fuel pump went wrong. At first amazing service, they clearly communicated prices and what will first be done (including the fact that it is possible to supply own parts but that there will be no warranty and work might be longer if part is wrong). With that said, I confirmed to start the diagnostic. After confirming it was the fuel pump, I was quoted for a repair: $2400. just for the parts I was over-quoted by roughly $500-600 (compared to online genuine parts price). When I then called in to say I will supply my own parts the next day, at first Scott suddenly had to check if they can do that (not a concrete no immediately), then I was told that it is not possible to use my parts. Next day I come in to pick up the car. I tell them that I have been told that supplying my own parts is okay even before the car was looked into. First another guy wants to make a bet with me that I cannot find cheaper genuine parts online than what they've quoted me (went silent after I showed him :D). He then asked the older-looking owner to give him a hand. Owner said he heard what I've been told and that his employee never told me I can use my own parts; apparently he "hears everything" despite sitting behind a desk at the other side of the shop at the time. Good on him though, with his age having that good of a hearing is commendable. After that we got into a shouting contest, where everytime he was about to leave he came back running asking if I want to say anything else to him :D. High cortisol this early isn't healthy early in the morning! He even threatened to call the cops and told us to get the "f out of his property". Maybe the owner slept poorly last night, but definitely wasn't the "nice guy" everyone says he. Not a good look swearing at a teenager bud. At least I didn't have to pay the $500 for the diagnostic, so good on you guys and thanks for letting me know what's wrong with the car! Goodluck everyone else.

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    Brian S.

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    9 months ago

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    1 year ago

    Very knowledgeable and super nice people. I was so surprised how great they were to work with and will always recommend him.

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    The pleasure was all ours... Thank you for the kind words ;)

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    4 years ago

    They the go to guy's for German vehicle's. Been dealing with this shop now for over 10 yrs, That's says alot!

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    3 years ago

    The crew was very helpful, informative, and did a great job on my Audi A4. Thanks fellas!

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    Ask the Community - Santa Monica Autoworks

    Review Highlights - Santa Monica Autoworks

    Brian, Brett and their team are incredibly knowledgeable, hardworking, patient and exceptionally kind.

    Mentioned in 16 reviews

    Read more highlights

    Cook's Tire & Service

    Cook's Tire & Service

    4.8
    (248 reviews)

    Finding somewhere that is reliable and trustworthy to bring your car to isn't always the easiest to…read morefind. There's a lot of choices around LA, but I've been so impressed by Cook's service and how they treat their customers. Everyone I've interacted with there has been so helpful and it feels like they drop whatever they are doing to help you out without skipping a beat. For every issue my car has had, they have dealt with it incredibly quickly and their communication has been top notch. I feel like they really truly care about their customers and have no ego or attitude like some other places. They always go above and beyond and I don't even have to think twice about bringing my car in. I've had them fix multiple things on my car from alignment to shocks to breaks. I would absolutely bring my car in for anything else. The prices are great and I feel good when I leave. They honestly do such a great job and I have no complaints. Keep up the good work fellas.

    Went to the BMW dealership and they said I needed front brakes replaced and also had a nail in the…read moretired and the tire needed to be replaced. 1. The Good - Cook said the nail didn't fully puncture the tire and it didn't need to be replaced. So I appreciate the honesty for this part. 2. The Bad - Replacement of the front brakes. After a few months the brakes were still squeaking and I called to mention this and they said to drive the car longer and it will stop. A year later and they still squeak. I took the car to a mechanic for in inspection and was told that Cook used Oreilly brakes and did not use OEM BWM brakes. Cook did not offer it as an option. It is a 2022 BMW and the brakes the used are unsatisfactory. Had I known they would not use original parts or offer it, I would have had this service done elsewhere. I should have went to a BMW specialized mechanic.

    Santa Monica Autoworks - autorepair - Updated August 2026

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