1. Santana Auto Group

1. Santana Auto Group

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Chula Vista, CA

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Santana Auto Group

4.6 (13 reviews)
Open 9:00 am - 7:00 pm

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Review Highlights - Santana Auto Group

Jorge helped us through the process and made me and my husband feel confident and comfortable about our purchase.

Mentioned in 7 reviews

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South Bay Autohaus

South Bay Autohaus

4.7
(83 reviews)

I recently took my Mercedes GLC 300 in for a brake pad replacement and battery replacement…read more From the very beginning, customer service was excellent both over the phone and in person. Compared to the dealership, their prices are a great value. I had originally planned to have the work done at the dealership, but after learning about their 20% first-time customer discount, I decided to give them a try. Initially, I only needed my brake pads replaced. However, my car started displaying battery warnings, and both AutoZone and my Mercedes-Benz advisor confirmed that the battery needed to be replaced as well. Since I was already planning to come here for the pads I decided to have both services done here. I dropped my vehicle off around 2:00 PM, and it was ready by 9:00 AM the following morning, which was a very quick turnaround. My only concern came after reviewing the invoice. The total seemed higher than I expected, and after taking a closer look, I realized I had been charged a diagnostic fee for the battery. When I mentioned the warning messages, the staff said they would "check it out." Had I been told they would do a diagnostic to confirm and charge for that, I would have declined it and simply proceeded with the replacement. That said, this experience would not stop me from returning or recommending this shop. The service was professional, the staff was friendly, and the work was completed quickly. My only suggestion is that if you already know exactly what service your vehicle needs, make that very clear upfront so they don't run a diagnostic that is not needed.

I recently had an oil leak repaired on my Mercedes C250 and I'm extremely satisfied with the…read moreservice. The staff was very professional, friendly, and helpful. They give you the sense of trust in their service. They clearly explained everything that they were going to do to find the leak and then explained what needed to be repaired to fix the leak. The repair was done really well and it only took one day and I also found the price to be very fair. Appointments must be made for all repairs. Many thanks to Brent and Alex for their help and service to get my car up and running smoothly. They really care about their customers and will do everything possible to make sure your car repairs are done correctly. This is my favorite repair shop and I would definitely recommend South Bay Auto Haus to anyone in need of Mercedes car repairs.

Ernie's Auto Sales

Ernie's Auto Sales

4.7
(35 reviews)

SOLID USED CAR DEALER!!!…read more I was in the hunt for a car with manual transmission to teach my youngbloods the art of The Stick Shift. Yup, it's becoming a lost skill, with most new cars not even having an option for driving stick. So before they become extinct, let's drop some knowledge on these Boyz! Now where do I find one?!?! I decided to use CarGurus and AutoTrader phone apps as my primary search options. Looked at and test drove a bunch of options... Hyundai Veloster, Mazda M3, Toyota Matrix, Kia Soul, and Honda Element. Definitely nothing extravagant. Problem with used cars is finding cars with minimal issues. Look for good price but how much work will it need AFTER you buy it?? And used car dealers, are they keen on customer service? Most are not and have definitely met some rude ones during our search too. So our quest took us to ERNIE'S AUTO SALES in Chula Vista, because a car they Listed on CarGurus looked appealing. Being that it would be a bit of a drive for us, we needed to call ahead to get some details. Here, someone actually answered the phone promptly. THANK YOU! We spoke with Mr. Mario over the phone. "How's this? How's that? Blah, blah, blah". Not once once did he sound irritated, very respectful throughout. Told us "this is a good car, 9/10. And I've been in this business a long time!" Well sure enough, he was spot on, when we came to peep things out. Friendly greeting and cordial interaction the whole time. We wanted the car, and Mr. Mario and Mr. Ernie were both reasonable chaps as we worked the details out with them. No after market nonsense added in. Nice thing is that they wanted make sure everything was up to snuff before We drove it off. So we had to come back a few days later. They kept their word on everything they said. There was even a warranty offered with our car and when we found a few issues, the warranty was honored without issue. I COULD NOT BE ANY HAPPIER the way this experience went. Thank you Gentlemen! It was a pleasure! VERY EASY RECOMMENDATION! If they have a car you are interested in, definitely worth your time! ;)

We were sold an absolutely bad car. From the first week we had the car we had major issues. They…read moreattempted to fix the car with bubblegum and glue. Would never again even look at Ernie's car dealership.

Mendoza Auto Group

Mendoza Auto Group

3.0
(71 reviews)

I just want to say that the negative comments on yelp don't make sense because I thought the people…read morethat helped me out, which were Chris and Tim, were such a big help! I came to test drive the Hyundai Santa Fe and the Honda CR-V and ended up buying the Honda. Chris was so sweet and patient with me. He also put the car to the side for me for abt week so I could get the money together and most of all he gave me a great deal out the door that I feel I could not beat at any other dealership. Paperwork and all was super easy and quick! Tim was helpful in introducing me to someone that could could install a new touchscreen radio. Overall, a great place to get a great deal. I love my car! Thankyou!

If you are considering purchasing a car here, RUN!…read more Chris seemed like a very honest and sincere person but when the car I purchased began having issues caused by their team overfilling my oil, things changed. At first, he appeared to want to make this right. I purchased this car for around $6,000. Chris said it had likely caused an issue with the turbo and said he would offer us a great price to have it fixed which I greatly appreciated. He even promised if the problem was still present after, he would not charge us. We got the car back and still the check engine light remained on and black smoke was coming out of the exhaust. I nicely spoke to him several times and even offered that I would take half the money back since times are hard for everyone. My father also tried to contact him and BOTH our numbers are now blocked. I have called the shop multiple times and no calls are returned. The last communication I had nearly a month ago was that Chris needed to do payroll and would let me know. We tried to sell the car back to him and he wouldn't take it. So after barely driving (no more commuting with COVID) and owning the vehicle for about 3 months I had to sell it to CarMax for $2,000. I understand buying a used car comes with risks, but this was a clear case of someone taking advantage and taking my money.. Chris, if you would like to make this right, you know how to reach me (just unblock my number) and I would welcome the chance for you to change my mind on your business practices and ethics.

Bahia Auto Sales

Bahia Auto Sales

3.4
(29 reviews)

This car dealership definitely delivers…read more..... I have purchase a car here before today I came to look at the bmw grand coupe hopefully make a deal First time buyers ,bankruptcy, credit unions they do it all Not your typical car dealership they are very friendly and honest . Cars are priced well and they guide you every step of the way there a family business have been established since 1991 . Give them call or come in you won't be disappointed best customer service I experienced.

Bought two lemon cars from this company within a week after buying the second it broke down I kept…read moregoing to get the same issue fixed four times until I gave up the issue was never fixed turned in the car and when I came to pick up the new tires I purchased for the car they scratched all four of my band new rims that I had purchased for the car. Then the owner had the nerve to lie and say I did it. I had the car for two months and it spent more time with them getting fixed then me actually driving the car. Every time I get it back within three to four days it would overheat and break down. These people claim to be Christian but take advantage of customers just to make a sale. The car I purchased had major engine issues and kept over heating. Don't trust these people I went to them for help after I have been a loyal customer for many years even though I purchased another vehicle before that had issues as well but I was in need of a vehicle and I got screwed over by them. Think twice before purchasing from them because you might end up with a lemon car like I did!

Dalton Hyundai

Dalton Hyundai

3.0
(76 reviews)

Once again Stephanie my service adviser never fails to take great care of me, she keeps me informed…read moreof what service my car needs and makes me feel at home always ask for Stephanie at Dalton Hyundai!!!!

My experience with sales, great! My experience with service the first time I went, great! My…read moreexperience with service on my second visit? What. Just. Happened. My service tech was very nice and professional. She recommended the alignment and something else. When she i formed me the waiter would be 3 hours with the oil change and alignment, I opted to get a ride home and not wait at the dealership. Came back 3 hours later because I had an event later than afternoon, spent money on an Uber because that was the cheapest (still not super cheap, but beggars can't be choosers), and arrived at the service department only to be told that they needed an additional 40 minutes. I said no, I needed to be somewhere. So she said they needed 15 minutes, cool. I could wait 15. 15 turned i to 30+ only to learn "hey, the machine didn't work, so you're good to go." In my head I'm like wait, so you have had my car for over 3 hours, and it took you that long to figure out your machine didn't work? I would have just stayed for the oul change, but now I dropped a pretty penny to get back here only to be told the machine was not working?! More frustrating, I keep trying to call the service department to speak to someone about getting reimbursed for the damn Uber. No luck getting through. I am definitely not happy right now.

Santana Auto Group - car_dealers - Updated July 2026

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