Honest, reliable, and a lot full of quality vehicles…read more Broadway Auto Group took care of my daughter and blessed her with gem.

I want to thank the dealer Chris for everything, he was there for me every step of the way! He is…read morethe best Auto Dealer I have met in San Diego and I couldn't be more happier with the service provided. I came without a vehicle and left with one that I could not be more happier with. I bought a Volkswagen Passat 2014. The car looks like new. Chris made the entire process quick and easy for me and he was absolutely wonderful, honest, efficient and very professional. My car has been a perfect fit for everything that I wanted and hoped for and I highly recommend anyone to Broadway Auto Group! If I need another car in the future, I will come back to this place for sure! :) Greatest experience I've ever had buying a car! Once again, thank you for all your help Chris, I really appreciate it :)

I was searching for a specific car model and year in San Diego with a good price and mileage…read more Before driving to LA, I stopped at a dealership in Chula Vista "by accident," and it turned out to be the best find! They had the exact car I was looking for -- same color, year, make -- but even better: a bigger, nicer model with low miles and a great price. Jorge helped us through the process and made me and my husband feel confident and comfortable about our purchase. I explained my bad credit, but with a large down payment, they worked with me, showed me the interest rates from banks that approved me, and made everything smooth and transparent. They also included a 2-year warranty and assured me that if anything went wrong, I could bring it back and they'd take care of it. The car had a clean record and was well maintained, just as they promised. I'm so glad I ended up "on the wrong side" -- this turned out to be the best purchase of the year. Highly recommend this dealership and Jorge for anyone looking for a great car and excellent service!

Best customer service hands down and that is what sealed the deal. Had a few quotes to remove and…read morereplace thermostat housing and sensor. Some were low, some were super high and Santana just hit the mark all around. Went with Santana Auto Group Service center because Chris talked to me like a human being without upselling me anything extra nor trying to get the most money out of my pockets. He identified the issue, explained in detail what needs to be fixed and gave me a reasonable quote. In the end, Chris gave me comfort that the issue was going to be fixed properly and as expected it was. It is really hard now in days to find an honest, truthful, no hassle, customer-comes-first type of customer service in just any field of work. But rest assure Santana Auto Group Service center is not one them. They earned my time, money, and respect so they are my new go-to auto service shop.

SCAM SCAM SCAM. cannot say this enough! do not buy from them. literally wont help you with anything…read morebought my car from and still havent received my license. they keep blaming dmv! SCAM DONT GO HERE. would give negative stars if could. worst customer service& even worst car! sold to me "in excellent condition" literally lasted a month and 1 DAY and they wont fix the car. but because its been a month they wont fix! spent over $200 in parts trying to fix it already plus more work to do. gave me a broken key& promised to get me a new remote key and havent gotten one yet. been going back and forth with them about the key since i got the car! their prices are the same as a dealership so just go to a dealership to be safe! (pictures are of car overheating on side of the road)

This place is AWFUL!! Do not go down there...we worked with a guy named GERRY and went to look at a…read morecar after confirming our appointment. The car was not there...GERRY did not know where it was and really did not care. This is the way Rivieras does business. Truly terrible experience...and the worst part is how unsafe you feel on their lot. It's bad, like keep your head on a swivel bad... I would AVOID going there at all costs as it'll confirm your thoughts on used car dealers.

Dont come here these bumbs are just money hungry they acted like hungry puppies when i said i would…read moreput down $5k and after the business was made i couldnt take the car because they had no plates, and after that they charged me 300 from my card out of no where but it was because of the plates they charged me and kept the money and when i asked for it they acted like they forgot eh-feeng- A -HOLES

This place is the nightmare that never ends. In 2018, I bought what was essentially a lemon car…read morefrom them. None of the doors had the same vin as the actual car, indicating they switched parts likely due to an accident. A few weeks after purchasing, the Ford dealership I took my car to be inspected by declared the car a lemon. The wiring was messed up, the transmission was failing, the doors wouldn't stay locked, and there was a recall (I was not informed about - super illegal) where the hood would randomly unlatch and slam the windshield while you're driving. The only positive from this horrible experience was now I'm eager to learn about cars so I don't almost die in one again! My Ford Fiesta completely shut off while driving down the 67 highway in Ramona. I had to get towed and I tasted death that day. I let them repo it and just got it written off my credit report instead of suing with the insane amount of proof I had against them - but reading others reviews, I did the right thing. They are shady dealers like you'd expect from a TV show. Now fast forward to 2022 - they never completed the paperwork to say I don't own the car. The IRS has been taking registration fees for a car that likely isn't even functional. I filled out a transfer of ownership and did everything I needed to do but now I'm awaiting a refund for the money I supposedly owed to the DMV and this disgusting dealership for a car that almost took my life. :) Good thing I saved every piece of evidence and can get my money back, unlike some unlucky people in these reviews. & Daniel, who claimed to be the manager at the time was very condescending and rude to me. Everytime I came down to try and fix things, he would ignore me. He ignored my multiple emails and gave me a fake phone number to call for help. Do not buy a car here unless you know exactly what to look for and can somehow persuade them to not scam you.

Wheel Depot - Chula Vista…read more Got quotes from over 10 shops, and Wheel Depot had the best price by far. Great service, honest work, and everything is backed by a warranty. Smooth experience from start to finish--highly recommend. Thanks Alex.

I had to go through my insurance company to get my car repaired, and Enrique was extremely helpful…read morethroughout the process. He was patient while working with the insurance company and made sure they had all the information they needed to move everything along. I really appreciate his assistance and professionalism in helping get everything taken care of in a timely manner. I would definitely recommend this shop. Thank you, Enrique!

I walked into the dealership today with a loan from my bank all ready to go and if the truck I was…read moreinterested in looked good I probably would have made the purchase immediately. However, when I walked in the door the gentleman inside was laying on the couch and talking on the phone. I got a "how ya doing?" and he went back to his conversation. I waited around for a few minutes, looking at cars, but it became apparent that I wasn't a priority so I left. I don't expect to be waited on hand and foot or anything, but if you're in the sales business I would think that at the bare minimum giving the customer your attention would be something important to do. It's one of the more unprofessional things I've experienced at a dealership...

I had an excellent experience at this shop. I found a gorgeous car, and took it for a spin. I got…read moreall my questions answered, and was offered an outstanding deal. I ultimately decided to pursue some other leads. The car was in great shape, and I was very close to pulling the trigger. I highly appreciate the professionalism offered by the owners here. I will certainly look to this shop next time I am in the market. Thanks guys.

I felt very welcomed here. Never felt any sense of pressure, and Mark was very helpful with the…read moredecision making process. There is a great selection for all types of budgets and needs. The fact that they will be able to get the car that I'm looking for is a huge plus. I can't imagine anything else from an amazing dealership. I highly recommend all of my friends visit the lot before going anywhere else. Ask for Mark or Francis

Had a great experience here..Everyone was super nice they worked with my credit and income.I would…read moregive this place more then 5 stars if I could:)