Ron and Jason are always great awesome people to work with! I never run into any issues with them…read more They're so friendly and understanding. I would definitely recommend them to anyone!

I don't write a lot regarding credit unions but this one is pretty subpar. First the man looked…read morebefuddled with my request because it's a CO OP shared branch. Not regular credit union. Then he took a photo copy of my license. I asked if this will be done every time because I'll be coming back regularly. He said yes. No other shared branch does this and I've been toI a bunch of different ones. I had a bunch of checks to deposit and one didn't have a date on it. He had to all the manager in a whisper. She told him they couldn't accept it. Didn't offer any assistance just nope. I then said please cancel the rest of my transaction. I called the business who wrote out the check with no date and they said just wrote it in no problem. So now I'm looking for a blue pen and another credit union who will help me. Should of gotten my photo copy of my license back as well.

I could not have asked for a better bank than ECSB. Their customer service is absolutely top notch…read more They have a feel of a small town bank where everyone knows your name and the confidence of a city bank. Though their location is no longer very convenient to me, I would not change banks in a heartbeat. When I first moved to town I was lost and late for a doctor's appointment in the area. I wandered inside because I had just opened an account two days earlier. The same person who opened my account took his time to give me directions to where I was going and even called the doctor's office to let them know I would be late (I didn't have a cell phone yet). Last weekend, my online checking account was possibly compromised (not due to their error). They were able to close my old checking account, open a new one, give me new checks for free, credit outstanding checks to my new account, and re-instate my online banking all on a Saturday. Beyond their customer service, they offer free checking and fantastic interest rates. They are also a part of the SUM network.

I've been a customer of ECSB for over 35 years and I love them! I've also had accounts at some of…read morethe "big banks" in order to take care of my business needs, international transfers, and so on. ECSB is exactly what a community bank should be: they hold their own mortgages instead of selling them off to holding companies; they provide good online banking and bill paying, their charges are low; they provide loans to local small businesses; and they treat me like a valued customer. Those people who have posted negative reviews - like that their online banking isn't as good as the big banks - is because they're NOT one of the big banks! I don't want to give my money to some giant international bank, I want a local S&L that cares about their small local customers, and that's what ECSB is. One incident that happened a few years ago: I wrote a check to the IRS to pay my taxes, but accidentally put a date a year in the future! When the check hit the ECSB, they called me and offered to let me come down and fix the date rather than bounce the check! Can you imagine one of the big banks doing that???!!!???

his bank is fine... until you have fraud on your account & you are forced to close it. They have…read moreliterally dropped the ball on EVERY. SINGLE. THING. since this has happened exacerbating my problems & headaches & costing me more money. They said they would allow certain automatic payments to post that I allowed-- they never even notated my account about it! I go in person-- tell them the same thing & they agree to let certain payments go through-- then they sent them back. I got charged fees on all ends from all kinds of companies it has been an absolute NIGHTMARE. I spoke with Brian from customer service who told me to contact him personally if there were any more issues. Well I have been trying to get in touch with him ever since- I keep being told he is not in or he will call me back and he never does. Rockland Trust isn't going to magically put money into your account to cover the fees that you're charged from other companies from them dropping the ball. It's oops and sorry now you eat it. I literally can only deal with so much in a day because there are only so many hours & I can only handle so much. I cry every day I have to deal with this. And it just never ends. This was almost two months ago & I am still dealing with this constantly. I would switch banks now but I AM NOT GOING THROUGH THIS AGAIN SWITCHING EVERYTHING OVER! But you can prevent this by going to another bank now.

I needed some documents notarized before leaving the country and my own bank was giving me the run…read morearound (on a cold and snowy day). I decided to try rockland trust and Jamar was more than happy to help. He had to finish up some things and apologized, though there was no need to as he was doing me the favor! Very polite and when he noticed that the documents were related to my father's passing, he expressed his condolences. I needed more documents notarized a couple of moments later and the woman who helped me (I believe she was the branch manager) showed the same level of professionalism. I'm not ready to switch (or add) a bank yet, but when I do, rockland trust is going to be it!

I wish to offer a brief accolade to the employees of TD bank on Mass Ave in Arlington MA. I have…read morebeen associated with TD bank for several years. The employees at this branch are always helpful, pleasant, and professional. As a former banker of 35+ years, these individuals meet expectations for customer service. As the world becomes more and more dehumanized, I hold that nothing will replace a human connection. Thank you. Mary Stewart

My experience with Assistant Manager Sirina Kaykaew was awful. Attempting to cash a check drawn…read morefrom TD Bank with 2 forms of ID , one being a Ma. drivers license was meet with hostility and agorance. I was told by Sirina that if I didn't like the way she did things, I could go somewhere else. She has terrible customer service skills she refused to cash my check because she didn't like my attitude. She does not represent TD Bank well, and should be fired!

Amazing. I showed up as the doors were being closed! "Oh…read moreman they're gonna be annoyed." Nope! They seemed delighted to serve me and my needs; and not in the Boston sarcastic way. The woman who took care of me at the window was also the customer service manager. If not, she definitely could be! She was super nice and personable. Very accommodating to my specific and unusual needs. And She was just overall friendly and fun to be around. I think her name was Kristina? I may not remember her name but she certainly remembered mine - and I definitely will not soon forget how well I was taken care of. I'm so grateful to have an awesome bank like this right on the way home from my new job!

Recieved a check from a corporation drawn from their own bank. They left me there for an hour…read morebecause they could not honor a corporate check that is drawn from their bank. I called before getting a car to bring me there. Not the 800# but local #. Was told to just bring my license. Got there and they wanted 2 IDs and to call the corporation. I was left die an hour waiting. I am disabled. It is the end of July (31st) and hot and now I have to walk. What a disaster while they casually wander and talk to each other.

Northern Bank and Trust is the absolute best bank in the United States- in fact they were just…read morevoted #1 community bank in the U.S! They are amazing for both personal and commercial banking. I do all my personal and business banking with them. If you are looking for a commercial loan I really recommend asking for Jonathan B. He is so flexible, accommodating and great to work with Northern bank has the best customer service, best rates and best loan programs

I opened an account with Northern Bank on 6-15. 13 days later they decided they needed my drivers…read morelicense. I sent them a copy and my account has been frozen ever since. I have no problems with any of my other brokerage or bank accounts. My account has been frozen for over two weeks and no one at Northern can tell me why it's frozen or when it will be unfrozen.

Cindi is the best; she truly puts her customers first. I have done business with Cindi and Eastern…read moreBank for 15+ years, and she has always been my go-to person for any banking needs. It's rare to find that kind of consistency and care in banking these days. Highly recommend working with her if you want someone who actually remembers your name

Cyndi is the best in the biz -- I won't do my banking anywhere else! So knowledgeable, efficient,…read morehelpful and thorough. Couldn't look for more out of a local bank.

Staff is friendly, courteous and knowledgeable. Never have had a bad experience at this branch with…read moreany staff member

I have been with Member's Plus for about 10 years. When they were a small credit Union I raved…read moreabout them. There were always familiar faces, they knew you by first name and over all I found them over-the-top accommodating. Now we fast forward...they have grown bigger and there are no familiar faces except for upstairs in the offices ( and they no longer walk the bank floor ). Last week, I had a problem w an automatic payment. I called to ask questions; I was met with a snarky answer and basically I was told they couldn't help me. I went in to the bank in person and was I was a little embarrassed because they couldn't help me and the clerk had to call several managers to rectify the situation. I wish they didn't expand, originally they were the best.