***Revised***Terrible service and work. Had them install a brand new toilet just over two years ago and it appears that the wax ring has already gone out. Leaking from the base. I used them once before for another job where the work was fine but terrible attitude by the technician or plumber. He clearly did not want to be there. Never again. ***edit: I had another plumber come out and the issue was unrelated to the work Santhoff had done. As a result, I have updated my rating. However, based on Santhoff's response to my original rating we clearly have a difference of opinion about backing up your work. Had this been handled differently, Santhoff would have retained a customer who has had 3 separate jobs with them. I won't be using them again. read more

Our garbage disposal went out and so we asked Santhoff if they could help us install our new unit. I was told there would be a $69 service fee. I did not realize the "service fee" is just for them to come to your house. Once there I was told it would be another $400+ to install the unit (Home Depot does installation for $225). Once they installed the new unit, I was told they needed another part to connect the dishwasher which would be another $100+ dollar charge and that they did not have that part in the van and would have to go get it. Update* Santhoff sent someone out and covered the cost of the repair to our cabinet. read more

Santhoff Plumbing - Plumbing Near Me - Missouri City, Texas

Plumber came out for service fee of $69 for water spilling out of the a/c furnace area and he said there was a clog and if I wanted it unclogged he could give me an estimate and the fee would be applied if I had him do the work. He gave me an estimate of $447 which seemed really high but I let him do the work. It took less than an hour for him to unclog it with a snake and then the charge was 447 plus 69 so the total was $516!!! Apparently I have since learned that this is about 3x the normal rate. A good example of dishonesty with the rate and taking advantage of a female. I should have gotten bids but was worried. This company gives the plumbing business a bad name. read more

I have had really good experiences with Santhoff. I have an old home and they do all the plumbing work. As a Realtor, I have referred many of my clients to Santhoff as well. Some jobs little, and some huge. I've never heard any negative feedback. I have dealt with the owner on more than one occasion, and he has always been polite and responsive. They have always responded quickly and have mostly been there when they have said they were going to be there. If there was a delay, I was contacted and told there was a delay. I don't have a problem with that because it must be difficult to tell how long a job will take and if they are working on another job, you can't expect them to just leave it unfinished and go on to the next appointment. No company is perfect but when the owner of a company takes time to thank me for my business, I'm impressed. read more

This company is horrible for customer service. I scheduled an appointment for Saturday 2-17-2024 for a window for 11-1. I called to confirm if they were still going to be there for 1 and the service technician stated that he didn't know because they have a big job. So I questioned as to when they were going to call me and let me know that because I had been waiting and I thought that the communication was very poor. So basically I would have been waiting and no one had the decency to contact me to let me know they running late. When I talked to the one of the Santhoff owners he stated to reschedule and I was okay with that but I did tell him that was poor customer service and his attitude was "well you can find another company" so unfortunate. read more

An extremely dishonest company. Initially called to ask what it would cost to diagnose an issue with our water heater and was told it was $49. Upon arrival, the service tech said it was $150 min to call the manufacturer plus parts. Tried really hard to sell their lack of service and complexity of the tankless water heater without even looking at the setup or the manufacturer. Spoke to the service dispatch person after discussing what had happened and the person who originally answered the phone only disclosed the $49 service fee but not the $150 to do any actual work. Hard to imagine that's standing behind their work and being an honest company when there wasn't disclosure of the costs. Similar feedback to other reviews about a bait and switch type approach. Please consider using other vendors if possible. read more

Santhoff Plumbing - a receipt for a gas station - Plumbing Near Me - Missouri City, Texas

Santhoff Plumbing has my complete confidence! They gave me great service at a reasonable price! I will definitely use them again on my next project. read more

I've used this plumbing company before at a rental house, they did the work pretty well. I was a little annoyed that they didn't finish up some details in the back yard but I overlooked that. So when we had the freeze , we called them again. We weren't sure what was going on, one sink would not drain. The plumber came out, when we declined a whole house camera pipe test, he ran a wire about 4 feet into the drain, pulled it out, said there was dirt in the pipe, it had collapsed took $350, and left. Husband ran a smaller version of the wire machine the next day-turned out to be coffee grounds and he was able to free up the clog. Contacted the owner, he backed up the plumber and wouldn't refund the $300. ($50. was the service call) Awful, I feel taken advantage of. read more

BEST PLUMBING COMPANY EVER. Their level of care and dedication especially in the wake of this unbelievably disastrous week is unmatched.

This guys are like angels. If I could give them 10 stars I would! During Houston flooding this guys were out there helping people and risking themselves to serve. My car got stuck in the mud because of the flooding and they stopped and helped my fiancée to get my car out. When I say this guys don't mind getting their hands dirty to get the job done and help... I mean it. We need more people like them. read more

Santhoff Plumbing - Plumbing Near Me - Missouri City, Texas

Terrible service..if I can I want to give 0 star ... I called them to quote for the gas lamp.. they said to charge $52 for the trip then they look at if they can fix or not.. when they came to look at the gas lamp, they said to fix $169/hour to make it work . Y i saw them to work very slow.. at the end, they sayid they can't fix at all because the gas lamp doesn't work . so they charged me $203 for nothing!!!! Never call this company again !!!! anyone call this company to make sure they can repair or not .. if not they will charge u every hours!!!!!!!!!!!! read more

On Saturday morning I contacted two plumbing companies around 8:00 a.m. via their website forms. I didn't expect to hear from anyone until Monday (yesterday). To my surprise, a very friendly Juan with Santhoff immediately called me at 8:26 a.m. He suggested that they could assign one of their plumbers to me on Monday in the 9-11 window. Yesterday (Monday), I received a text at 8:44 a.m. with the name and picture of my plumber. At 8:54 a.m. Jason D. called me to tell me he would arrive in twenty-three minutes. Twenty-two minutes later, a smiling Jason and his apprentice were at my door. They moved furniture around to get to the problem, fixed the problem, and explained what they did. This morning (Tuesday) I just received a call from the second company inquiring if I needed their services... Santhoff is fast, offers friendly and extremely professional service, and their people are knowledgeable. I especially appreciate their use of technology to keep customers safe and informed. I will now only call Santhoff with my plumbing needs! read more

Santoff has been addressing issues at a house I work as a house manager for the last five years and they are more then awesome, they are a favorite vender. Just this morning Sergio arrived with Jason because of a hot water issue, they came first thing in the morning and addressed the issue professionally. Santoff plumbing know what they are doing and then some, this is the only company I trust to come to the home and fix what is needed and they go the distance. The customer service is one of the best in Houston, they ask the right questions and follow through with precision. Thank you Santoff for making my job easier every time. read more

Make a living- not a killing. I like the services I use to make a good living. I don't want them to make a killing. A basic kitchen sink clog/ they said nothing major clogging it cost me $284 !!! And I got no warranty if it was clogged the next day -- poor !! I asked for a receipt but he said it would be tomorrow -- Poor ! John from Meadows TX I will never used them again ! read more

An upstairs shower drain clogged and leaked onto the floor below. Adhor arrived within a few hours and did an excellent job at a fair price.

Money Hungry company. They came out to fix my sink due to the drain being backed up. A few hours after they left, I noticed it still wasn't working properly. I called them back and they wanted to charge me another $170 to come and take a look at it on top of the previous $300 I already paid. Nasty Money Hungry company. Do not allow them in your home. read more

Santhoff replaced a water heater for us last year. So, when our bathroom pedestal sink developed restricted water flow issues, we called Santhoff to find and fix the problem. Jose arrived on-time and without complaining about having to wrestle with a pedestal sink, found a clogged "water saver" part and solved our problem. He secured the wobbly bowl to the wall and pointed out a old-style flex hose at the adjacent toilet that should be replaced (I will do this). Jose was prompt, courteous, skilled and cleaned up upon finished. I will continue to use Santhoff in the future. read more

Reliable and showed up on time. Did excellent work and performed additional inspections at my request to ensure my system was in good working order. No questions asked and no hesitations. The plumber, Sergio, was knowledgeable, efficient, and courteous. He answered every question and addressed all of my concerns. He was thorough and didn't suggest any unnecessary work, like other repairmen have done in the past. Truly excellent. These guys are going in my contact book for all my future plumbing needs! read more

Santhoff Plumbing rescued our HOA from the woes of Charlie's Plumbing. When you call Santhoff, you can expect the repair to be done right the first time. They treat us as if they were condo owners at our complex too, and they always respond quickly. If you want your plumbing issues resolved the first time by experts in the plumbing industry, then call Santhoff. Don't waste your time with other plumbers in Houston. Santhoff is the best! read more

This is an old-fashioned company-they stand behind their work and all of their plumbers are professional and have a great skill set. I can't imagine using another company. I feel like their pricing structure is very competitive, and there have been no service or billing problems. They are not the biggest plumbing company in Houston, but one of the best. I highly recommend Santoff. read more

We have used Santhoff Plumbing for many years and each experience has been very positive. In particular, I had a sudden pipe leak yesterday and called the emergency line. Manual stopped by in 15 minutes or less to help locate the source of the leak and shut the water down to that source. He was between calls, but he prevented us from having much more water damage than we did! Great work and great customer service! Thank you all. read more

HIGHLY recommend! We have used Santhoff for over a year now and are VERY satisfied with their service.

Manuel and his crew were very professional and courteous. They spent 30 minutes of prep time to make sure that there would be no stains to the carpet or other damage when removing the old hot water heater. Probably could have gotten a cheaper product with a less reputable company, but the comfort of a job well done is well worth it. read more

They did a great job finding my leak. Jason arrived on time, he was pleasant professional and explained everything. He cleaned upI will use them again read more

We had a a slow leak out of nowhere. We started noticing wet carpet in the bedroom on the wall shared with the powder room. We called out these AMAZING plumbers and they were able to quickly pin point the cracked pipe in the wall. The pipe was fixed quickly, efficiently, and professionally. The tech was knowledgeable and answered all of my questions. Fabulous service from a family owned and run business at a great price. I would definitely recommend them and will always use them in the future. read more

I called right at 7am on a Friday because we had a gas leak in our attic on our furnace and Centerpoint had to turn our gas off. Anyways, they were slammed with clients all over Houston whose pipes had burst during the freeze and were still able to fit me in first thing so we could get it all fixed and our heat on in our house. Jason was the plumber that came out and he was honest, punctual and very nice. Would recommend them to anybody! Thank you again! read more

Patrick did an excellent on replacing the toilet in my daughter's condo. I was impressed with his thoroughness and professionalism. He arrived for the work on time and kept me informed throughout the job. I will ask for his services again if I need plumbing work done in the future. read more

Fair and thorough. Had issues with main sewer line at my rental property. They took care of it.

I would not recommend this company. They quote you a $49 charge to come to your house. However, when they get there, they will charge you $165 per hour to diagnose where the leak is. Then, they will charge you another fee to fix the leak. In my situation, the charge to fix the problem was $650. A total of $864. I ended up paying the $49 + $165 for them to diagnose that there was a leak. I then found another company to fix the leak for $180. read more

Manuel Andrade came to our home at the scheduled time and quickly analyzed a variety of issues and presented options for solving each issue in a cost effective manner. We would definitely call on Santhoff and Mr. Andrade again. read more

Extremely pleased with our experience with Santhoff Plumbing. Mike arrived early, got the job done quickly and was super friendly as well. Highly recommended! read more

Excellent service and fair price, thank you so much. Sergio did a great job. Will use your company and tell others to do the same. Highly recommend. read more

Cannot recommend Santhoff Plumbing Company highly enough. James came out late evening yesterday after heavy winds had blown out the burner flame. I could not get the pilot igniter to kick in. With kids in the house did not want to go through a second day without hot water. James took his time methodically diagnosing the issue and educating me on troubleshooting as he worked. He stayed until the job was done all the time with a wonderful smile. James, you sir, are a thorough gentleman and you came through WHEN my family needed you. Thank you. read more

Outstanding! outstanding! outstanding! I've never had a bad experience with this company. Incredible service,always professional and courteous,always fix my problem in reasonable amt. of time and at an incredibly reasonable price. I have been calling on them since 2014 and will continue to call only them.A+ rating most definitely!! read more

Our upstairs bathroom drain was clogged. Our a/c unit drain was connected to that drain. Our charge was $605 to clear the drain. We don't believe that the drain was unusual. Our house is a typical Village Builder home in a neighborhood. We asked the office to review our bill. They indicated it was all in order. The drain was cleared, but the charge seems inordinately high. read more

I would not recommend Santhoff Plumbing Company for anything more than the simplest plumbing issue (replacing a fixture?). We used them for over 10 years for minor plumbing problems but when we had serious issues and really needed help, they were a huge disappointment and ultimately cost us a lot of extra money, time, frustration, loss of use of our sinks, showers and toilets, and water damage to our home. I had them out recently for two different, serous issues and both times they failed to give a thorough diagnosis of the problem, did not explain to me that the problem was not fixed when they left (even though the invoice said "drain cleared"...it was not), AND, never followed up with an estimate for the repairs they said we needed. Frankly in retrospect, I think they were just lazy, didn't really want to do the hard work that would have been involved, and had no motiviation to do a good job for the customer. When our problem occurred again, weeks after Santhoff had been out, we called another plumbing company and they spent 4 1/2 hours looking for where the problem was that was causing our toilet to back up. They pulled up the toilet and brought in all kinds of equiptment. In contradiction to the folks from Sanhoff, the new plumbers were very thourough and did not quit until they KNEW what was causing the problem. They showed us the camera images of the damaged pipes so that we also could feel confident that this was indeed where the problem was. I must mention that the pipe that was acutally the problem was not even the pipe that the guy from Santhoff said was the problem and so, IF they had ever gotten back to us with an estimate for the repair that they recommended, we would have completely wasted our money having that work done. I also know from my interactions with the person that answers the phones when there is a compliaint that we never would have gotten our money back for the wrong repair they would have made. They have a justification for everything and cover themselves so that they basically don't have to truly guarantee their work. This company has lost out on one customer and a large amount of money that we paid for a very large repair, over $8,000. This should serve as a reminder to them that you should treat all customers well and give great service because, even though it may be a small repair today, you never know what they will need tomorrow. Very, very disappointing. read more