Unfortunately I've had to be hospitalized several times last year. I can report (as a retired…read morehealth care provider) that the care I received was very good. If treated with respect, the nurses were wonderful. I have no complaints except my "go bag" was misplaced once... minor

What a beautiful place, everybody seems to be really nice and the place seems to be taken care of…read moreand there is a live piano player in the foyer.

Arrived at the er by ambulance. Kept for several hours and sent home. Several hours later ended up…read morein Johnson city er ( bc close to it at the time ) admitted and kept for three days. I will never go to Bristol and would not recommend their er ever

Called today to make an appt with a new gastro. I don' tlive anywhere near Bristol or Sapling…read moreGrove. I have family there and given the difficulty I have had getting an appt (even with the help of my primary care physician locally a relative suggested I try here. The woman said "What kind of insurance do you have?" I said, "United Healtcare. Dr Bailey was listed as 'In Network'." She said "But what kind of insurance do you have?" I said "Other than United Healthcare I don't know what to tell you. I see a Group Number. I see a Member ID. I see 'Choice'." She said "We are not accepting new medicaid patients right now. Is that medicaid?" I said "No I'm not on Medicaid. I have my own business/LLC and this is my company's insurance policy." "What is your primary care physician's name?" I told her his name but explained I didn't live in her region. She said "I will have to transfer you to Sapling Grove since you are a self referral." I was like "OK". So this other woman answers. She asks me the same things about insurance and doctor's name. She said "We are a 100% referral center." I said "Uh. Why is that if you are in my insurance provider as in network. And the other woman who transferred me to you said she was transferring me to you as a 'self referral'. Now you say you don't accept referrals. I'm confused." She said "Please hold". I just hung up. They sound very disorganized and not very accepting of new patients. I think I will just wait it out here in the DC Metro area.

I recently had surgery at this center. Absolutely everyone I came in contact with was great! Each…read moreperson was kind, caring, confident, sympathetic, etc. They all made me feel well taken care of and I was totally relaxed. Nurse Sharon was the best. Dr's orders were for 2 weeks of R & R after surgery, but Sharon told my husband I was to do no cooking or cleaning for six months. How great was that? I would not hesitate to return to this facility for any future needs & would highly recommend them to anyone who asked.

I ended up visiting the pharmacy because my medicine was lost and I wound not be able to managed…read moreeven a few days without my allergy medicine - the inching would have been miserable. I called Dad to have him call in the prescription then it would be the first stop when we hit town. The pharmacist and staff were very kind and helpful. They worked with my insurance to make sure it was covered -- all with a smile and no sense of being put out. Small town pharmacies are great ... I wish we had this type of service in Los Angeles.

I've been to Twin City Medical twice since moving back to Bristol in June. I have a myriad of…read morehealth issues. I found the staff to be courteous, if not overly friendly, but then they put up with people all day, so I imagine that takes a toll. Dr. Roy Andrews was exceptionally nice and on my first very encouraging about getting me in to see a neurologist and pain management. I left the office feeling encouraged that someone seemed to know what needed to be done. However, he had failed to see something in my paperwork. My next visit, 2 weeks later, burst my bubble. He couldn't recommend me to neurologist or pain management as I have no insurance and virtually no income. But none of that was Dr. Andrews fault and he was still very kind. So, in all, the worst thing I can say is that they can't perform miracles or provide no cost healthcare. Their sliding scale payment was still affordable for me. But, for now anyway, nothing can be done but maintenance, pretty much like the past five years.

I am beyond angry at Twin City Medical. I've been going there for a couple of years, and started to…read morereconsider after Dr. Katie Olubowale declined to provide me any type of real pain relief after I had a terrible case of shingles (from having small pox as a child). She treated me as though I hadn't been a patient for years, like I was a junkie attempting to find my next score THROUGH A DOCTOR. Real bright, that one. She was the one that confirmed my shingles in the first place and prescribed me Tylenol. TYLENOL. Shingles are extremely painful, btw. If you haven't yet, I encourage you to get vaccinated for shingles and don't wait until you're 50 like the commercial states! You can get it sooner than that. I arrived at my appointment on time and texted "arrived" as instructed by the text message sent to me, stated as follows: Hi (patient name), please text us "ARRIVED" when you arrive at the facility. Please wait in your car and we will let you know when to come inside. Please remember to wear a mask and maintain social distancing. Only parents and caregivers may accompany patients to their appts. Please arrive at 8:25am and bring all medications with you. I'm not given any further instructions, so I sit in my car and wait for them to let me know when to come inside, as per the texted instructions. I wait and wait until I start getting nervous. I go inside without being told and take a seat. I see patients come and go, and I'm still sitting there.. waiting. After the third patient goes back, I finally ask the receptionist (if you can call her that) why I haven't been seen. Turns out she somehow didn't know I was there, despite my following their text message directions! Apparently, the rest of the patients just ignore the directions and go right on in and up to the window... points for being ignorant of directions, I suppose. At this point I'm fuming, having wasted 45 minutes waiting unnecessarily due to poor instructions. I ask what's taking so long and she replies ""Dr. Katie bumped you down a couple of spots." Wait, WHAT?!? I'm being punished for following THEIR PROTOCOL?!? Unless I have to drive an hour out of my way, I'm done with Twin City Medical and am looking very, very hard for a doctor who has enough common sense to either respect patients that follow clear, laid out instructions even when her staff can't manage to, or can get their staff in line to actually give a crap about patients and their valuable time. I'm so tired of doctors acting like their time is more important than the people they make their living off of.

My husband saw Dr. Platt who preformed a nerve block. The nerve block was great but when we ask…read morefor another appointment we were informed that he would not see him again. Did not give reason, just flat out refused to see him for another appointment or nerve block. Staff was nice and his medical assistant was nice enough (or so we thought). Not nice to leave your patient hanging. I hope he never has back pain to the point that he can't walk and his doctor refuse to help him. NOT NICE Dr. Platt, not nice!!!!

My 91 yr old mother with multiple spinal compression fractures was referred to "Dr." Rice to see…read morewhether any surgical procedures could alleviate the excruciating pain in her back that, after 2 months, had just this week begun to dissipate enough to get her into a car and to an appointment. First his morbidly obese, picture-of-health PA enters the room and loudly and arrogantly insists that the only recourse at this point is to inject radioactive materials into my frail mother's body so they can "see" the fractures' age. Then enters young, fit Rice who proceeds to aggressively poke around my mother's fragile back asking her if this hurts and that hurts and then when she says "not really where you're pushing", he then HITS her 91 year old BROKEN back several times with force! She is shocked and too intimidated by doctors to tell him to stop and that it hurts and now she has NEW terrible pain in her back ribs!!! We are too exhausted to make a legal case of this in these last months of her life so I thought I would just warn others that these guys are dangerous and should be avoided.