Prompt service, beautiful and clean facility, Jason understood exactly what I wanted in my haircut,…read moreand delivered!

Although this salon is beautiful and offers many services, they completely lost my business. I paid…read more$100 for builder gel on my natural nails, which is excessive considering I travel often and have never paid over $70 at other salons. I came in with builder gel already on my nails, and while I agreed to remove the previous set and add a $10 French tip on 4 nails, I was never told about extra charges added at checkout for "soaking off" and "length." Charging extra for removal makes no sense when nails are typically filed down during a new set anyway, and charging for length feels like an unnecessary add-on since maintaining length is part of regular fills and sets. Listing lower prices online only to add surprise fees is misleading, so I'd recommend asking about every charge beforehand. What made this worse is less than two weeks later my builder gel started separating from my natural nails and one completely popped off. During the appointment my nails were also burning badly under the UV light, which has never happened to me before despite getting builder gel regularly for the last 8 months. I called twice to address the issue and the manager has yet to return my call. Between the hidden charges, poor quality work, and lack of customer service, this was by far the worst builder gel experience I've had.

Nothing but an amazing staff and salon team. I'm always satisfied with the level of knowledge each…read moreteam member has

I always love shopping here but some of the employees need to pay better attention to customers. I…read morewas with my mom and there were 4 girls behind the register one of them checked my mom out and I waited figuring she'd just get me to next not a huge deal. Instead she went back to talking to all the other employees ignoring the fact I needed to check out too and I had to ask to be checked out. Not great customer service. Other than that everything was great thought it was easy to find what we needed and the store is clean and organized.

So great! The gals here are awesome - ask for Apple. She did some super fun rainbow colored…read morehighlights in my hair that I absolutely loved! Everyone was very kind and caring. 5 stars.

I had the worst experience with my hair color at this salon! I asked for a balayage and all I got…read morewas bleached highlights for $230 without tip. I will not be going back! Don't know why all the great reviews. I will be going back to my old stylist who is further away but at least I'll be happy with a real balayage coloring. So disappointing.

The appointment system is incompatible with the salon's cancellation policy…read more After my cut & balayage service months ago, I scheduled a maintenance appointment for 3 months in the future. On Monday, the day before my appointment, I received a reminder email from Vagaro but there was no option to cancel through the platform. I called the salon but it's closed on Monday so I sent Bauhaus a message through Vagaro explaining that I needed to reschedule the appointment. On Tuesday morning, 7 minutes after they opened, I tried calling again but the line was busy, so I left a voicemail. A few minutes later, someone from Bauhaus called me and I assumed they were calling me back to reschedule. Nope. They said that because I didn't cancel my appointment within 24 hours, they are billing me for 50% of the service I booked. I explained that I'd left a message via Vagaro and that I left a voicemail this morning. "You should have left a voicemail yesterday." Specific instructions to leave a voicemail instead of a Vagaro message aren't stated anywhere. I made multiple efforts in good faith to reschedule my appointment and let the salon know that I would not be making my 10am today. "I can't rebook you until you've paid the 50% cancellation fee." That's a shame. I have no problem paying the fee if it will be applied as a credit to my next service, but paying it as a penalty when the salon's booking systems don't support its cancellation/rescheduling policy is deeply unfair.

Brit always knocks it out of the park with my hair! She always gives me her honest feedback when i…read moreask her about an idea and always super responsive when i reach out for an appointment. i have been going to her for over 10 years and i have never been disappointed.

I just got back from going there for an appointment to straighten my hair and trim it. I am Indian…read moreand black, so my hair is pretty curly and thick. Although the woman I met was so polite and kind and very professional and just overall a sweetheart, she was also honest with me and let me know that she cannot straighten my hair because it's too curly for her. Which, I guess I can understand. I'd rather her be honest with me then take my money and leave me with a bad cut or style. So if you're like me and looking for someone who can deal with your texture this place wouldn't be ideal but for those with thinner, or just straighter hair, you'll love this place! Here's a reference of my hair texture!

Stumbled across this salon thru yelp and so happy I did! Got my hair colored the other day at…read moreanother very popular salon down the road and couldn't stomach paying another $100+ for haircut and blowout so decided to try this place out and so glad I did! For a fraction of the cost, Esther gave me the cut I wanted and styled my hair. She also gave me great tips on how to care and style it. They do take walk ins but I would call ahead because it's only Esther and Sarah there ( I was able to get an appt the next day. Esther isn't there on wed.) This will def be my go to salon! Update 9/11/20 Way overdue for haircut so obviously came back here and am feeling so much better after getting my haircut! Masks required and it's just Esther and you as the client so I felt very safe!

Best salon ever! Carrie cuts mine, my boyfriend's, and his family's hair. We all adore her! She…read moredoes an amazing job and the overall vibe of the salon is unmatched. She and the other ladies are very kind and make sure everyone is comfortable and enjoying their experience. 10/10 recommend!

Kari was a lifesaver for me today! I was unhappy with a haircut I received from a different salon…read morethat I tried to have the original stylist correct, but I still did not like how my hair was lying or how it looked after the correction. This was my first time visiting the salon and Kari was able to see me within 20 minutes of calling VEK. She got to work texturizing the choppy hard layers I came in with into a much more cohesive and blended style. She was so kind and helpful, and truly put me at ease that she knew what she was doing and would try to make the best of my situation without compromising my length. The salon had a cool and modern design and great product offerings as well! I will definitely be back. Thank you beyond words, Kari!

This place really screwed my daughter's hair up. Mostly just the owners inability to color properly…read morenot cut. After taking her someplace else and getting feedback from other colorists it's clear she just didn't know what she was doing. Try someplace else.

Came in initally for a color correction consultation that went well. Because there was not enough…read moreproduct to go through with the whole process at the time, we decided to at least trim my ends. We agreed to cut ONLY 2 inches of hair. I came into the salon with 20 inches of hair, now I have 12. It was supposed to be "even" but I was left lopsided and significantly shorter. The products used on my hair left my hair extremely dry and dull. Not to mention that there was a roach that crawled up the wall and onto the hair station where I was seated. I returned to the salon the day after and requested a refund. Was never given an apology, my complaints brushed off. I was told that they "should" be able to refund me and the manager would be in contact. 4 days later, I haven't received a call, they have not answered their phone.

PLEASE READ BEFORE STEPPING FOOT INTO THIS SALON…read more True Scammer - Related to Heather's Experience @ Mora Ah yes--"fake profiles." That must be easier than actually addressing what was written to any of the reviews. Just to be clear: Laura Reyes, Heather, Janae, Jade, and myself are very real people, very real clients (Heather, Laura and Janáe) and--ironically--very much in your system. In fact, Laura and Janae are the reason Heather came to your salon in the first place. So no, no fake profiles here... just real customers with a very real experience. What's most interesting about your response is what you didn't do. You didn't address a single detail from my original review--the timeline, the consultation, the failure of the service within days, the admission that the weft should not have been done, or the fact that it didn't even last two weeks. I laid everything out clearly, step by step, and even mentioned that there are photos and videos documenting the entire situation (which, by the way, your team asked for). Instead, the focus was on deflecting blame and questioning credibility. Let's also correct something: Heather did not "ask" for a weft. She has never had extensions before and would not be the one recommending a method--that is literally the professional's job. She trusted the consultation given by the owner. That's the point. And while we're here--it's hard not to notice the sudden wave of glowing Google reviews appearing at the exact same time ours were posted, many from accounts with little to no prior review history. Just an observation. This was never about attacking Brie or any stylist. In fact, Brie showed empathy and acknowledged that the weft was not the correct method. Every single person we spoke to directed us back to the owner--which is why accountability ultimately sits there. Also worth noting:     *    The owner was unavailable for the entire month while this was unfolding.     *    There was no proactive follow-up.     *    The only public-facing content shared was a "day one" success post--without any acknowledgment of what happened in the days after. If we're being honest, posting the full timeline (including days 3-10) would tell a very different story. At the end of the day, this is about a first-time client who spent $2,500 expecting a professional, informed service--not something that began falling apart within days and required removal shortly after. Suggesting that needing a "move-up" within the same week is normal is... a stretch. No one here is confused about what happened. The documentation exists. What's missing is simple: accountability.

I came to Mora Hair Salon for a special occasion to get my hair styled, along with my daughter's,…read morefor her Sweet 16. While the stylist was pleasant, the overall experience was disappointing and left me incredibly frustrated. When my daughter saw her finished style, she didn't love how it turned out, so I politely asked if it could be tightened. The stylist told me she only had five minutes to fix it, which made us feel rushed and dismissed. My daughter ended up just saying to leave it as is because we didn't feel like we had a choice. The biggest issue was the pricing. I was charged $200 each $400 total for a service I had received just a year ago, I legit got the same style for $125, and that previous visit even included a wash and blow dry. This time, we were told to come in with our hair already washed and blown out. So not only did we receive less, but we were charged significantly more. When I brought up the pricing difference, the owner, Mora, told me I should have been charged more the last time despite the fact that she was the one who checked me out during that visit. She didn't acknowledge that I was a returning customer, didn't try to offer any resolution, and basically told me "the price is the price." There was no accountability, no flexibility, and absolutely no consistency in the way pricing was handled. To make matters worse, the website clearly lists the style as $125, so to be charged $200 felt completely unreasonable. I left with my hair just curled and pinned up, and had to finish styling it myself at home after paying $400. I'm not someone who usually complains, and I fully expect to pay premium prices for good service I came prepared to spend $300 after tipping. I know it's only $100 difference But it's the principle I left feeling taken advantage of, disappointed, and honestly disrespected. I won't be returning to this salon, and I wouldn't recommend it to others expecting professionalism or price transparency. This