Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

My teen is very picky with his hair…read more We have tried many places around in Little Elm and Frisco (local and chain) and he finally found a place he likes. Brandi is his fave and she does a great job for a great price and they offer the mvp with a shampoo which is nice. They also send out offers often which is great too.

My god. The attendants here don't know how to use their own system. I checked in online. I was in…read morethe store for 15 minutes. Someone came in after me. The workers deleted my name off of the list, took the person that came in after me ahead of me and then told me it was gonna be another 45 minutes to get me in because I didn't 'check in properly' after they had deleted me off themselves and I saw my name on the list. i've been to this Sports Clips once before and honestly got a pretty mid haircut, I understand that's what you're getting with when you come to a Sports Clips in the first place, but pretty telling if the employees can't use the system properly

Madison cut my hair & she did amazing brought my vision to life, she's an amazing stylist.read more

My first time in with an appointment. I had to wait as she took a walk in and I waited. McKenzie…read morewas very busy. The partial highlight she did was good. Looking around and watching the other workers I can clearly see they are gifted at what they do. This shop has a homey feel to it, like neighborhood. The receptionist was most helpful too.

Got exactly what I asked for. I have difficult hair to work with and it turned out perfect. Finally…read moresomeone who knows how to use scissors on a man's cut.

Karie gives great haircuts, plain and simple…read more I immediately sought out Karie post COVID19 to fix some of the "at home" errors. Karie consistently gave me some of the best haircuts in previous years where I received compliments. Her new space (formerly cut at BoardRoom) is hers and she is attentive, offers refreshments, will tune music to something of your liking. She is a true professional who knows how to cut men's hair. You won't do wrong going to visit her.

A really nice experience at The Rustic. She is very personable and pays close attention to her…read morecustomers. You won't feel like your time or money are wasted here. Happy to be a returning customer.

Short Review: Great atmosphere, great cut, and very customer…read moreservice oriented. Long Review: Ive now been coming for 2 months and had 3 cuts by 2 different wonderful ladies. You come in they offer you a drink and get you signed in. They take walk-ins but i highly recommend making an appointment. They listen to you and take notes about your cut. They offer basic cuts and upgrades for other things if you wish. Membership deals are fair and reasonable for the discounts. They also have on sports and tv while you wait. Good vibe and very well kept up.

Tyon is the man! Super nice and talented. Came in today and got a clean fade. Definitely would come…read moreback, ask for Tyon and you won't be disappointed!

Came here for a same day appointment as I needed a haircut while in town. I've been to other…read morelocations but never to this one. Was matched with Dee Dee as I didn't have anyone I'd worked with and she was GREAT! Detail oriented, asked for my opinions and overall a fantastic job. Go see Dee Dee and she will absolutely get you looking right.

I made an appointment at 11am with Heather, checked in at 10:55am…read more I waited until 11:15 before asking why I was still waiting, upon where I was told Heather was running late - no explanation or ETA. On checking in, nothing mentioned about a delay. The girl at the front desk was nice and apologetic, offered a discount. With no idea of when I would be seen, I decided to leave. Poor experience, poor customer service in that if Heather was running late, call in advance and let me know, or inform me at Check-in. With travel time to and from, this wasted 90mins of my time.

Always have a good cut and chat with Trista. She offers multiple services and runs a great…read morebusiness. Love giving business to the sole proprietor who works for their living.

Please Note: This barbershop is inside the Executive Salon Suites building. I wanted to wait until…read moreI had been here a couple of times to post a review. I scheduled an appointment for a Men's Haircut through a website. When I showed up the owner/stylist, Trista was very welcoming. She offered me a complimentary drink as she prepared for my haircut, which was nice. She asked about my hair, the haircut I was wanting and then confirmed the way I liked to style it (to make sure she cut it how I wanted it). We made small talk during the cut. She then shampooed and cleaned my hair. While doing that, she used a hot towel and wrapped it around my face. After she finished, she styled it and asked if I would like to take advantage of any of the other services (shave, wax, or beard trim) but I declined. Then I paid and she asked if I would like to preschedule my next appointment. Overall, it was a good experience and I liked the way that she cut my hair. I will be going back to her for my next haircut in a few weeks.