Staff are rude and racist. Will follow you around the store, scream "do you speak english" if you don't "look american" to them (even though they speak with an accent and to each other in russian,) and have locked customers in the store who tried things on and decided not to purchase. Not worth the prices or the abuse. read more

I put in my search engine who has the best fitting experience for Bras. They popped up as a woman owned business who are great at what they do and I said all right let's go.. drove straight there and two amazing women helped me and what I love specifically as somebody who's also in the retail industry is that they first clarified to me and said do you know our pricing and they openly shared it so that I didn't fall in love with something that perhaps I couldn't do. So did I walk in today expecting to spend what I spent ? no but my grandma always said , there are three things in life you need to invest in as a woman .... your mattress for a good nights rest, shoes since you're always on your feet and a good bra and I will tell you, I left there thrilled And instead of thinking of it as spending more than I wanted, I looked at it as investing in myself read more

Online lingerie cannot compare or compete with this fantastic store where the service, selection and knowledgeable of the staff is unbeatable. The quality of their products is terrific and they have many brands not available elsewhere and worth paying a little bit more for. Highly recommend! read more

Yes, I have visited Sarah's lingerie and was very very pleased. Good customer service good prices and beautiful beautiful lingerie are a trans female, and I was very pleased with the selection of lingerie and a service received in the attentiveness received from the sales girls. It will now be one of my places where I buy Şu lingerie. i'm very much into lingerie launch race it is something that I wear on a daily basis, especially around the house. It's lingerie only and of course, when my boyfriend is home. read more

I randomly saw their store, while walking. When I saw what sizes they specialized in, I knew I had to come in. This is a female owned family business. They have been around for 40 years. They know what they were doing. They are quick and efficient, if you know what you are looking for. They have so many good high quality items. I came in with a mission to buy two bras, left with two bras and a panty. I honestly wished I could buy more, but another day. Also, they ship and do alterations. Yes, it's expensive, but you truly get what you pay for. Because of my size, I'm used to paying these type of prices. It might come as a sticker shock for some people, though. read more

I went to the store because I couldn't find a well fitted bra. The store has a wide variety of choices, the service is perfection. I don't remember being so comfortable in a bra. Though I went with the intention to buy a bra, they also beautiful high end lingerie items. read more

Walked in excited to purchase my daughter a gift for her bridal shower. Two ladies greet ed us. Pieces are beautiful. Little more than i would pay for lingerie. My problem was the clerk attitude and after looking around decided to leave only to find out that the front entrance door was locked as we left. I found this so disrespectful . read more

My daughter and I have both experienced terrible service on two different days. Too bad - we both were looking forward to the visit. read more

It is rare to find a shop with an owner and her staff who are so knowledgeable, incredibly patient and kind and also have an amazing selection of lingerie to choose from. Thank you Sara and Rebecca. What a pleasure! I will be a customer for life. read more

I love when recommendations work out. This place is everything promised and so is Sara. Love my new bra. Be prepared to spend some time. Be patient. Worth it!!! And so much fun lingerie. Will be back soon. read more

Sara's Lingerie - Lingerie Near Me - Studio City, California

Worst Customer Service Ever! I've been a customer of Sara's Lingerie for 4 years, her bras don't come cheap by looking at my photo receipt attached. I came in store in August on a very warm day and Sara sold me a bra and had to come back with my credit that I accidentally left at home. I return and purchased the bra on dated (cash receipt) I finally wore it 4 days after the bra was swimming on me, I immediately called store and spoke to her daughter Rebecca and another employee and both said she's not in, but would call me anyway later in the day. Three days later still no phone call and dropped by store and spoke to daughter informing her on the 1st hook it was swimming on me, so I'd be getting no use with a very loose bra only on 1st hook. When she initially measured me I poring sweat due to her A/C was barely on and it was over 100 that day. Within 7 days I returned for a refund due to receipt states (within 14 days), Rebecca refused refund and Sara was too busy to assist me in a dressing room. I left and told daughter to inform Sara I want a full refund and to call me ASAP. Well Sara waits to call me several days later and informs no refund, I stated your policy states within14 days and (does not mention CASH PAYING CUSTOMERS). She went insane very rude and abrasive, literally screaming over the phone as if I was a child. I was quiet and stated when can get my FULL CASH RETURN? Sara stated she needed to be present at store, which didn't make sense, anyone should've been able to give my refund. Sara had me come a day later and had the (audacity) to make me wait until she in the back and gave me a business check over $200.00. I mentioned a Customer Normally Is Refunded The Method They Paid. I normally spend over $400 during one visit and this is the customer service I receive. I honestly think she may be dealing with Dementia, she was very abrasive and rude during my last fitting! I observed when people come in off the street her Sales Women stare you down and follow you as if their some Secret Service, I heard her daughter ask a customer several times "Is it something your looking for?", several customers said "No, I'm just looking ". I witnessed once she gets you in dressing room her Secret Service Salesperson's flood dressing room with 100 items pressing people to buy! She even has a Metal Detector in store. Initially she was very sweet and helpful, but she's turned to a rude, pompous and aggressive lingerie owner!! I will never shop there again. Unfortunately her high end store forgot to address how to Refund Cash Customers and she simply had no choice, but a very shallow and inconvenient move to make me have to find 3 Citibanks in order to cash her business check. PISS POOR ATTITUDE AND UNPROFESSIONAL & UNACCEPTABLE CUSTOMER SERVICE!! REFUND A CUSTOMER THE EXACT FORM OF PAYMENT MERCHANT RECEIVED!! I PAID CASH!!!!! read more

Sara's Lingerie - REFUND DONE BY CHECK WHICH SHOULD HAVE BEEN REFUNDED THE SAME METHOD A CUSTOMER PAYS!! - Lingerie Near Me - Studio City, California

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The lingerie is gorgeous but you must know the prices are from $400-$800. The teights are $24. They buzz you in, the door isn't just open and they have to let you out as well. It's overpriced and has this super unwelcoming vibe. The people who work there hover over you and try to tell you what lingerie to pick and it's too much/annoying. Go somewhere cheaper* I found lingerie in Crossroads next door and it looks good to me. read more

First let me tell you, I am a huge supporter of small businesses. But this one sets one of the worst examples. Buyer Beware! They are unwelcoming unless you succumb to their Very, Very Pushy flattery. I don't mind that they're lingerie and bras are high end, that's their business. But they don't let you know that there are no returns. Also they pressure you to take many of the lovely bras in thinking you can come back the next day and make your choice at home. This is untrue. Stay Away would be my best advise. read more

I meant to review this place a long time ago. This situation happened over a year ago but I still remember it. The lingrie is beautiful but the attitude of the staff is terrible. Before I was leaving the manager seemingly turned to an employee and in Russian said go in the fitting room and see if all the items are still there. They did not know that I also speak Russian and understood them. They did not buzz me out until they made sure I did not have anything. Mind you I have never been there before and I came in with the I'm going to just browse this place looks cool typa mentality. Anyways they treat potential customers like potential theives. Stay away! read more

Walked into this store today with my family just to browse and see what lingerie was available. Upon looking, we were helped by Lamara. The amount of attention she paid to us was next level. She really took the time to give her perspective on the lingerie. She was HONEST. If in the area, stop in and ask for Lamara. She will not disappoint . We will see you soon Sara's Lingerie and look forward to being assisted by Lamara again!! read more

I never write reviews EVER. I am a very easy client and am always satisfied with services. I bought a bra from this store for $250 without being told that there are no refunds allowed. I ended up needing to return the bra since it didn't work well for me with my wedding dress and came to return it. The lady who works there named Sara attacked me and bashed me for wanting to return my bra when I wasn't aware that refunds are not a thing, since I was never informed of this policy. They are VERY unprofessional and rude. They informed that I was in their system when I never was and tried to blame me for it when they are just very unorganized. Their items are over priced to the max, you will get scammed if you shop there. I can confidently state that I will not be giving business to them again. Please do not shop here... you will get scammed 100%. read more

Sara is just AMAZING!!! She is knowledgeable, professional, kind, caring and very attentive - plus, her merchandise is high-quality, beautiful and unique - especially her bras! I have several bras from Sara's Lingerie that are not only GORGEOUS (in lovely colors with intricately embroidered floral designs), but they also FIT extremely well - combing beauty with comfort and support. 'Love, love, LOVE this store!!! A special "hello" and "thank you" going out to YOU, Sara! I hope you're healthy, happy and doing well. read more

Great experience! Loved this shop and the people were so helpful & kind! I will 100% recommend this amazing store in Studio City & hope that this business continues to stay open! It's a rare find! read more

Sara was so nice and brought the cutest things for me to try on! There are so many choices, it's worth going if you want something unique and quality(: read more

I've been wanting to come in here for years. I finally had the time today and I will not be coming back. Being followed around the store as if I was a thief made it very hard for me to even go through items and find what I liked. read more

Came in to shop with a friend for wedding lingerie and left feeling unwelcome and enraged. We had been in the shop for about 15 min looking through the merchandise and one of the sales women abruptly begins to yell at us for touching too much of the merchandise with our "oily fingers." She continues to tell us that everything in the store is at least $600 and repeatedly says we've been touching too much. At no point upon entering had they asked us to refrain from touching anything. We had a woman following us from the start who never mentioned an issue. After telling her that we understood she continued to berate us, so we left. A lingerie store's customer service should be about supporting and celebrating the women that walk through the door. That was definitely not the case. If you're looking for a fun celebratory experience.. this is not it. read more

I've never felt so lovely in my entire life! And I'm not just talking about how I feel in the lingerie that Sara selected for me, I'm also talking about how I was treated from the very moment I walked into her beautiful boutique. My husband and I have been passing like ships in the night lately, and when we knew we had 24 hours together, he sent me on a mission. Well, mission accomplished, thanks to Sara and her wonderful team. From the moment I walked in, the service was more than I had ever imagined. She took one look at me and knew exactly what my bra size was. I mean instantly! That never happens! Even when people measure, they get it wrong! (I have a lot of side boob.) I told her what I was looking for, and she knew exactly what to do. She took me into a fitting room and hand selected items, helped me into them, adjusted the to fit perfectly, and they even do alterations!!!! I've never felt so pampered and good about myself ever. I could have stayed there all day! I'm also a wedding planner, and I will be telling every single bride I have to come to Sara to be fitted for her wedding lingerie. Her attention to detail, care, and thoughtfulness is unlike anything I have ever experienced. BRIDES!!! Seriously!!! Splurge on yourself (and your new hubby!) and have this dream of a woman put together a look for you. Heck, if you have a day (and the funds) have her pull your whole honeymoon wardrobe. You WONT be sorry!!!!!! UPDATE! Three years later, and I am still a loyal customer of Sara's. I've honestly never felt more looked after! Sara remembers me every time I walk in the door, as does her lovely sister. This trip was all about feeling sexy underneath my every day uniform (I'm a jeans and white t-shirt kind of girl, but that doesn't mean I want to skimp on what's closest to my closest parts ;)). As usual, Sara and her team are masters. "It's been a year, I should probably be refitted." One second after removing my top, "no my dear, you are still a 32C." And with that, Sara was off hand picking stunning pieces for me, fitting them, and of course making sure I was thrilled with everything I took home. I honestly cannot ask for a better experience. She stayed late with me, well after the store was closed, to ensure I was happy, that everything fit right, and that my alternations would be complete before I left for my vacation. Sara, you are a blessing! read more

Gracious, patient, very attentive help; expensive but v high quality and wide selection; and, most unusually, they do alterations.

I've been shopping with this store for more than 15 years, have learned a lot about properly fitting a bra and have recommended this store to many people over the years. As an African American woman, I have never felt uncomfortable in the store and have allways been made to feel like family. The beautiful products in the store are well worth the money and the quality is unmatched by most other retailers! read more

I came in for a fitting while on vacation in LA after the place was recommended by my local friends, and had an amazing experience. Sarah helped me get my real size (apparently my size was WAY OFF, even though I was measured at Nordstrom before. She helped me undestand which types of bras work best for my body type, brought dozens of bras to try on. Sarah was direct, and knowledgeable, she was all business, stuffing me into a bra after bra with Eastern European determination and straight-forwardness. She probably spent close to two hours with me - didn't push any merchandise, didn't give empty compliments as a way of selling. As a matter of fact, some bras she just told me to take off as she didn't like the fit. In the end I left with: - a strapless bra that *STAYS ON!!* by Empreinte - Amazingly comfortable and flattering beige and black bras for every day also by Empreinte - The most amazing sky blue satin bra and panties I have ever seen in my entire life by Andres Sarda. In retrospect, I should have purchased another Andres Sarda bra and another strapless, as it is unlikely I will find such lever of service and selection back in Minneapolis. But back then, I was absolutely exhausted after my bra fitting "seminar", and didn't think I'd regret it after. So take my word for it- if you love it, get it! If you are used to shoping at department stores and American lingerie chains, this store will seem pricy, but with a much better service, price and selection than La Perla and Agent Provocateur - it is absolutely worth it! read more

I went to Sara's today for a measurement. I've always been nervous to know my true size (which is quite large) but Sara made me feel very comfortable. She spent over an hour with me and I learned so much. It was like my own private lesson on bras and boobs. I've clearly been wearing the wrong size for my whole adulthood and with the right fit, I looked like I had a breast reduction. Yes the bras are extremely expensive but I felt the one I bought was worth it given the time and attention I received during my visit. Not sure if I can afford to go back but I hope I can. read more

We were walking past this wonderful shop and decided to walk in. It was the best decision I have ever made. The ladies were extremely nice and found me the perfect bra for my shape and needs. I am a strange size that is impossible to find and they not only had my size but gave me options. read more

Took my wife here. The owner spent close to two hours showing that your measurements are only the first step to getting a bra that will make your "puppies" look their best. The best fit also depends on the body type and the clothes you wear. We both felt comfortable, and I got to voice my opinion on how I like to them to look. :) read more

Awful store!! Went into this store after work so I wasn't looking the best. They looked at me like I was lost when I walked in. Little did they know I was shopping to get things for my wedding and my wedding party! The girl in the front just stared at me the entire time while I was walking around making me feel so unwanted. As if I was going to take something or wasn't welcomed. Awful! I would not come here again. read more

This is the best lingerie store in Los Angeles hands down. I have only seen this quality and variety actually shopping in Europe. The sales staff is lovely and very helpful. They are extremely knowledgable about the fit and quality of their lingerie, swimwear and pajamas. I would recommend this store for anyone that wants to treat themselves to a fantasy shopping trip without the flight to Europe. Every time I go in there is another famous celebrity there stocking up on their beautiful items. read more

Finally a lingerie store that knows how to properly fit a bra! The very kind Sara and Rebecca make everyone feel like a friend and know how to help every woman feel comfortable in her shape. They are the best! This was the best experience in being fitted ever, at last it fits well. Worth every penny. read more

I love Sara! I took my daughter with me, and we both called her "Mama Sara" because she's kind, gentle and very helpful in finding the best fit. The right bra is very important for back health and for one's posture. Sara has gorgeous undergarments from all over the world. The attention to detail in each of the items Sara showed us was stunning. We were very happy, and as a mom, I was so pleased to pass along to my daughter how to properly be fitted. When I called yesterday, I found her staff helpful and informative. I highly recommend Sara, her staff and her store. read more

I love Sara's Lingerie! I had never been professionally fitted for a bra before...just by sales associates at Victoria's Secret and Nordstrom. I'd lost a good bit of weight and could shove a whole hand in my bra from Nordstrom so I thought it was time to go in and take the plunge. I was NOT prepared for how they fit you - topless! I was caught a little off guard by that, so if you aren't already aware - it's topless! And THEY put the bras on FOR you. I was brought some BEAUTIFUL bras and ended up purchasing two...be prepared to spend a pretty penny there ladies, but they will tailor the bras for you for free for a year and then for $8 after that. At least I think it's $8! I wear these two bras ALL the time. My breasts looked huge in my Nordstrom bras and they look amazing in the ones I got from Sara's! If you are looking for quality, well fitting bras, but aren't on a budget - come here! But ladies, don't your girls deserve to be sitting well on your chest? I only knock the star off because it was really expensive. read more

This place carries really beautiful European designer braziers in full size cups. Unfortunately the woman "fitting" me insisted that I was 2 band sizes larger than I am and that they'd alter for me (wtf?). I called in advance to make sure they had what I was looking for and upon arrival discovered that they did not - there was a serious language barrier with the woman helping me. Also they really lacked in a selection of my hard to find size which is a little disappointing for their claims and prices. Bottom line is that if I want a European $150+ bra I will go to Jeanette's. If I want a better selection of sports bras and less expensive lacy lingerie I'll go to Nordstroms or Wizard of Bras. I will not be returning to Sara's as fit really is everything in lingerie and this sales lady had me horrified. read more

Top Line Quality and Service At 52, I had not had a proper bra fitting since I was in my early twenties. Also, being large busted, I have not had a truly well-made and well-fitted bra in years. About a month ago, I finally decided to take the time and go for a fitting and the purchase of a proper bra. The place was wonderful. This type of service can no longer be found in department stores. Lamara spent time with me and helped me try on nearly two dozen bras. I stayed in the dressing room and she did the running. Also, the selection of high quality and attractive bras was huge. I can not recommend this place enough, especially for women who are larger than the standard off-the-rack cup size. For the past month I have enjoyed wearing bras that are pretty and I don't squeeze and spill out in all the wrong places. I will definitely be back. The bras I bought were comparatively expensive, but they also were worth it. read more

Being naturally large breasted yet small framed woman I can honestly say coming to Sarah's was hands down the best bra fitting experience I have ever had! Not only do they have odd sizes, but the personalized one on one service ( including the detailed education and measurements) was unsurpassed! . I have to be honest, there was some sticker shock, but they offer free alterations for up to one year after purchase! !! (Heavy boobs = lots of stretching! ). And because they put you in their system, no need to worry about if you lose the receipt as they keep details about you and your purchase (no spamming afterwards so do be wary about sharing your info). And unlike other boutiques, the lady list tend to my needs, provided personalized education, and didn't try to sell me products I didn't need or ask for. Best fitting bra I have had in my entire life and I wore it out of the store. If history is a predictor of the future I will be back to provide a five star review once it's time to get my bra adjusted after the elastic needs to be adjusted! ! read more

I came in for a bra fitting last weekend and hated this place. She was asking me questions that made no sense and rushing through all the measurements against my torso, which, is my hardest part. 'When you normally do, do you wear where it has arch in the frontward or more you notice it on your front chest?' I look at her and go, 'What?' That was when she was done, she rang the bell. She gave this sour look on her face all of a sudden and wouldn't look at me anymore. Like, can you as a saleswoman not control those kinds of faces when you feel them coming out your eyeballs? Not with these ladies, and not anytime soon. She fit me and slapped me into 3 of the most expensive bras they had in there I know, and all three were tight underneath my chest! She gave me a different size in a big hurry like she didn't even look and this woman insisted this was the best size for me. She rushed me along and tried to whisper to one of the other girls in her language about me, so I bought the ugly piece of trash just to shut her up and get away from her. It did. not. fit. I figure I bring it back the next day (oh wait, they don't take returns I find out, IDGAF keep my change, peasant) I get it, a woman does not need a dollar if she does not need a dollar, and these womens is getting money from somewhere else enough to pay the rent without my loose chest, so. they. say. So I went somewhere else. Of course this other woman got special treatment- it was a week before Christmas! These ladies have changed... read more

Looking for an attentive sales person that is passionate about making sure you have the right fit? Sara's is perfect for that! I'm beyond happy with my purchases today. The store is very cute and there were a lot of choices to choose from. I will absolutely be back. read more

Perhaps we all need to stop and appreciate the people who really make a difference in our lives and celebrate the care that they provide. Sometimes perfect strangers. All the people that work at Sara's Lingerie provided me with the gift of exceptional and healing care. They helped me see my body in a new way and transformed the way my clothes fit with the RIGHT undergarments. I'm 59 years old and have never been fitted, properly, until I went into Sara's Lingerie. Pretty tragic considering I have two adult daughters. My body has been through a lot and I didn't pause long enough to spoil it. I've raised (& breast fed) three children and my eldest is about to be married. The staff transformed my outfits for the wedding with specially designed bras and "shapewear". They even tailored the wedding and reception gowns. I walked into the store feeling like a tired and frumpy old lady, and walked out as an elegant and graceful woman. Thank you so much. Of course I'll be back. Josephine read more

The store is high end and very nice. Whatever you're looking for regarding lingerie they'll have it and it'll be the best. No one was rude to me. I walked in and was given a few minutes to look around before someone came and helped me find what I was looking for. Everyone was pleasant enough and I'll surely be back. read more