We used Sarasin Irrigation for the 12 years we owned our home in Leominster. They were great: always emailed us reminding us of needed maintenance/services on our irrigation system, came when they said they would, provided excellent service at a competitive price, and accommodated any adjustments we needed to our service appointments. I highly recommend Sarasin Irrigation. Beth S. read more

These people are totally inaccessible at the office. I played phone tag for a month with them trying to get an estimated schedule for 2013. They don't immediately return phone calls. Each year, you have to wait longer to get your system hooked up for the summer. If they are so backlogged, which was what they said in 2012, they should hire more people. I found cigarette butts all over my yard from one of the male workers. The owner is very condescending. For example, " Well, I told you that last year." Well annotate the bill so I can remember your recommendation! IAW with their mailing, they want access to your home for spring & fall, yet, they don't need access in the fall. I learned when I took time off from work. They charge $75 for 10 minutes of actual work (plus a carpet of cigarette butts on the lawn). I should have stuck with manual sprinklers with timers. I'd save $200 a year. 2015: Here we go again. It's the latter part of May & still waiting & waiting for a confirmation, status, appointment, anything that "serves the customer" by keeping them informed. I email them & nasty Patty replies with a snarky email then tells my appointment is tomorrow. Eegads! I wished I never started with this company. 2016: It's almost Memorial Day & 90 degrees this week and still no spring set up. They sent an email saying they cannot distinguish spam emails from real emails unless we enter our names in the Subj line, yet their email to the customers is "info". How hypocritical! Emailed them twice about their schedule & received 2 abrupt responses that said, "Nope. Check next week. Patty" !!!!!HIRE MORE PEOPLE to handle this workload!!!!! 2018: Mid May & still waiting for my sprinkler set up. They send emails with an appointment that don't agree with my schedule. It's punishment if you can't firm up their date vs your date when they wait 1-2 more weeks. I've been so patient with nasty snarky Patty. 2019: It's past Memorial Day. Called Sarasin midday & miraculously a female answered the phone. First, I asked if they were still in business. She immediately asked who I was. When I asked who she was, she wouldn't answer & asked who I was. Who is this classless, rude, short-fused, individual who needs a lessen in customer service? Based on history & other reviews, it must be Patty. YOU'RE FIRED SARASIN! Got an appointment in * * 2 days * * from a super customer-oriented female of another Irrigation company in Lunenburg. So relieved to cut ties with Sarasin. read more

A guy driving a pickup truck with a Sarasin Irrigation trailer decided to pass me on a 25mph residential road after I slowed to a stop & put my hazard lights on. I had just stepped out of my car to assist a medium sized turtle across the road when the Sarasin truck decided to haul ass around me and crush the turtle about 5 feet right in front of me. read more

We've been using Sarasin for about 10 years now. We couldn't be happier with them. If we need an adjustment they are over very promptly. They are courteous and polite. System still works great after all these years. I am so happy we switched over to sprinklers. We have other friends that use Sarasin too and have continued to use them for many years. The equipment needed to blow out the lines every winter isn't something I want to buy... It doesn't take very long to do, but it's necessary and 75.00 is not an unreasonable charge to us. We trust and recommend Bob and his company. read more

Horrible customer service, especially by Patty. I had been on the road for weeks with work and evidently missed some of her calls regarding winterization. She hung up on me when I tried to explain. They also don't know how to collect their money so don't be surprised if large and incorrect bills show up unexpectedly. I also found the equipment they use to be extremely outdated and have had issues with my irrigation ever since they showed up. There are plenty of other choices in this space so do yourself a favor just find someone else. read more