I have used Favreau in the past. Today the guy came and I see him backing up his gigantic truck into my 2 yr old driveway! Yikes!!! I run out there to tell him to park on the street. He tells me his diagram is telling him my septic is in the backyard. I point to the holes in the front yard. I tell him my husband is going to have my head for him driving his big truck into this driveway. He said the truck was empty, he works at night doing pumping. So what!! The truck is heavy sitting on a softer asphalt than what streets are made of. He left big marks on the driveway. I told him he should ask in the future. He said he was calling the office and making notes that the septic is in the front. Then I look at the paper he filled out and it clearly says under diagram/notes FRONT YARD!!! SMH!!! You've got to watch everyone. I am buying some of those orange work area cones to keep people like this OUT!!! read more

Favreau L R Septic Service - Septic Services Near Me - Sterling, Massachusetts

The appointment was kept without wait. The service person was very professional in answering any of my questions or concerns. Even got a call back the next morning from the owner as he followed up on the quality of work. I have used this service for over 15 years and I have always been impressed with their work ethic and commitment to customer service and satisfaction. read more

Absolute excellent service from beginning to end! W The office staff was a pleasure to work with while scheduling. The technician was professional, prompt and very neat in the process. Even the after service call to make sure I was satisfied was perfect! Will definitely be a returning customer.....In a few years! Highly recommend for your septic services!! read more

Friendly and competent people. Very pleased with them. Have used them before and will continue to do so.

Favereau is a wonderful company. Holly and Carrie found my tank cover with the little information I had available, and gave me a report. Botb Holly and Larry followed-up to make certain I understood everything, and made certain i was satisfied. I wish every business I dealt with was so responsive and caring. I would highly recommend them to others. read more

A great family owned business committed to their customer base. I highly recommend them, everything they do is of high quality. Service is excellent, and they always follow-up after the job has been completed. Wonderful family....... read more

always the best! the technician showed as scheduled and didn't hesitate to get going. we spoke and chatted about the job, he was very professional, friendly and knowledgeable as it pertains to septic systems, I wouldn't hesitate to call them again for loud next service! read more

Professional and Precise . I cannot recommend highly enough. Family owned, they work together and do a wonderful job all the way through excavation to reseeding the lawn. Thank You Larry and Daughters! read more

Favreau L R Septic Service - a small excavator working on a lawn - Septic Services Near Me - Sterling, Massachusetts

Excellent service..as several times before we had Favreau on several ovations including for service at relatives... read more

Their customer service is basically nonexistent. My husband and I contacted Favreau Septic for a septic cleaning and check valve replacement. We were shocked when we received the invoice. Little did we know that Favreau Septic only performs the septic cleaning. They hired a 3rd party company to replace the check valve that was over an hour away from our hometown in Princeton, MA! We were on the hook for their travel expenses (this alone accounted for nearly 3 hours of labor, times 2 men!) Had we been notified of this beforehand, we would've hired another LOCAL company. read more

We have been in our house for 2 years, so we decided to use the company that did the Title 7 for the house before we purchased i - Favreau Septic. We were blown away with the high level of customer service that they showed. They had records of our septic system and provide quick and clean service. Great work!!! read more

Can't say enough good things about this company and their staff. I called and they were more than happy to accommodate an emergency pumping. Office staff is helpful and pleasant to speak with. Technician came when they said he would was very professional, dug our cover and even put the dirt on a tarp, as to not make a mess of the lawn! He was courteous and thorough and found our pump not working properly. I immediately called the office and they scheduled the pump company to come out the next day to resolve the issue. They as well, were very professional and did an outstanding job. Prices are more than reasonable. I would highly recommend them and ALL the services they have to offer. read more

I received excellent, professional service and attention this past fall (Nov. 2017), when my front yard septic tank overflowed due to the collapse of the old, original discharge pipe leading down to the leach field's distribution box. Favreau used a camera to determine the source of the backup; it was decided that a new run of pipe from the tank to the leach field, a cleaning of the distribution box, and a new clean-out door at the tank to prevent debris buildup was needed. One week later, a large crew of Favreau workers began and completed the work within one day; they came back a couple of days later to restore my front lawn area and driveway to very good condition. I'll have to reseed over the new pipeline, but that's a minor thing to me, given the work that had to be done. I was pleased with the personal attention, professionalism, and the very reasonable price. (Some companies might try to sell you more than what you need to get back online - that was not my experience at all.) I would recommend this company to anyone, whether it's for standard septic pumping or related repairs. Favreau is a family-owned business out of Sterling, and it's obvious they are very interested and vested in providing very good service. read more

Overall, the gentleman did a good job of pumping my septic tank. It would have been a very good or excellent experience except for two reasons 1) the man was surly, acting as if he didn't want to be at my house doing the pumping, and 2) the truck dripped something on the driveway that doesn't wash off with water. I'd overlook the latter were it not for the former. read more

We are selling our house and needed to have a Title 5 inspection done. Realtor recommended Favreau Septic and they were great! I am a big time worrier and Holly responded to each of my MANY emails promptly and answered all my questions quickly and assured me I could not ask too many questions!! They were on time and Holly and the guy with her were very professional and thorough. My wife had knee surgery the day before and Holly was very nice to ask how she was doing. I had my report in a very timely fashion and could not have asked for more. I would use this company again without a moments hesitation. Great job and will tell anyone who asks to use this company. read more