Everybody I worked with at this insurance agency was completely negligent. I called to find out…read moreinformation about our renter's policy only to find out that it had changed from 100% coverage on our storage units in CA to 10% coverage and they hadn't bothered to contact us. They never followed up when they said they would, and they weren't even apologetic about it. DO NOT work with them, you will regret it.

Cross insurance has the worst customer service of any company I've ever dealt with. Their cavalier…read moreattitude and "my way or the highway" demeanor make them an excellent company to avoid. Maybe Cross should spend less time worrying about purchasing sports venue naming rights and more time focusing on customer service.

At a critical point in my life I met Beth Gardner who is an agent at this location. I was moving,…read moregetting a divorce and I felt like the whole world was caving in. Beth sorted out what I had for insurance, what I THOUGHT I had for insurance and helped me make sense of it. I left the office feeling like I had a guardian angel. THEN a few years has passed and some nimrod hit me and when I had to file a claim she made it quick and painless. I am so grateful for the friend that referred me to Beth.

We were moved over to them when my long time agent in Augusta closed shop. Every interaction with…read morethem has been top notch. Complex insurance policy needs and they helped compare different ways to cover my son and spent extra time helping him get the best deal. Friendly and competent.

Can't believe this company, I cancelled my policy after my divorce and they continued to take…read moreautomatic payments from my bank account and I had to get the bank and police involved to get my money back,definitely scammers

Tim Varney, the President of Varney Agency, should be ashamed of what's going on and fix it !!!!!!…read more I think certain agents have very poor attitudes towards people who are only insuring older late model vehicles and not large Corporationsor Big Businesses or a customer paying large insurance premiums. They act like your questions and concerns aren't important, and they act like you're bothering them and wasting their their time. They talk over you and don't answer your questions and say stuff like well your lucky your rate only went up that much as others had double and triple your rate increases."" They don't want to hear about the fact you haven't had any accidents or traffic Violations in 30 plus years and say that's not important any more when it comes to insurace, and if you don't like the rates, find another agency. Trying to get answers to your your questions and concerns is getting more and more difficult, and I feel customer service is less important and dwindling each day and very poor. Seems they rather you file complaints with the Better Business Bureau and other State and Federal Agencies, then be Customer Service Friendly and Answer Your Questions and Properly Assist You. I feel it's a double standard as Im betting this is not how they treat big corporations and businesses or customers paying big insurance premiums. It's sad that a Maine Company that is where it is today from the people of Maine, but now you're no longer an individual but just a policy number and phone number. I think Tim Varney, as president of this company, should be ashamed of how this is happening and correct it, but if it's anything like how certain agents are allowed to treat customers then nothing will get fixed and nothing surprises me anymore.

I was told by someone to switch to the Varney agency because I was currently using another agency…read morethat I had some issues with, my first experience inside the office at Varney agency was not great to begin with. The Admissions ladies that sit at the front were of absolutely no help, there was no one in the office that was able to help me so they made me sit at an empty desk and connected me with someone in another office, I reluctantly settled on progressive for my insurance because they don't go through nearly as many insurance companies as they should to get the best deal because I was paying around $60 previously and that was for two vehicles, the woman told me that it would be around $75 for just one vehicle. I chose to ensure the one vehicle because I didn't have a choice I needed insurance that day, I've called once or twice before today just to ask questions about my policy and they didn't send me to the same agent as the one that I enrolled in progressive with which I asked the woman when I enrolled in progressive if she was going to be the one I was going to speak with each time because at the previous agency I went through I had some issues where they passed me around and I didn't appreciate having to explain everything over again to a different person which is why I went to Varney agency to begin with. I called today to cancel my insurance because I looked online myself and got a quote for about half the price for two vehicles as Varney agency has me paying for one. I called today and let them know I wanted to cancel my insurance and the woman said "OK I'll email you a cancellation form" and basically said have a good day, she didn't seem to care why I was canceling my insurance, she didn't ask me if there was anything wrong (which any normal person would ask considering I've only had this insurance for less than a month) or if there was anything she could do to keep me as a customer and I find that really disgusting. I will not be recommending Varney agency to anyone.

For your business, personal and auto insurance needs call these folks today. They will go out of…read moretheir way to make sure you are set up with the right coverages and policies to protect your home your business and your vehicle properly. Laurel .. Thanks again For the great service and Expertise!

From the owner: Darling’s Insurance Agency makes protecting what matters simple, local, and personal. As part of…read morethe Darling’s family of companies, we understand the real-world needs of Maine drivers, homeowners, and businesses and we take the time to match you with coverage that fits, not a one size fits all policy. Our team is easy to reach, quick to respond, and committed to making insurance less stressful, whether you’re comparing options, renewing, or filing a claim. We’ll walk you through your choices in plain language, help you look for smart savings, and keep an eye on changes that could impact your coverage over time. Most of all, we’re built on relationships. Customers choose us because they want a trusted advisor who treats them like a neighbor and stays in their corner long after the paperwork is done.

Excellent customer service, excellent prices...saved me HUNDREDS because this team listens, then…read moregoes above and beyond! Thank you, Laurel and State farm!

From the owner: We are a full service multi-line insurance provider in Hermon, ME serving the Greater Bangor Area…read morewith a highly trained team of professionals focused on bringing you a remarkable experience. We pride ourselves on being a valuable resource and providing easy to understand options for policyholders and the communities we serve. People tell us they love doing business with us because we place a high value on personal relationships, and our customer service is second to none. License #: ME-PRR99633