Quick and easy communication, fast return and great quality alterations. Thank you so much!read more

Deb did a fantastic job on my vintage wool coat. One sleeve was barely hanging on at the seam and…read morethe inside lining was also ripped. I was thrilled with her repair - it looks new! You'd never know it was damaged in the first place. She was easy to communicate with and provided a clear estimate and timeline. Highly recommended.

Poor quality of work for WAY too much. When I got the bill, I was shocked to see how much they…read morecharged to clean my suit. It turns out the suit was not cleaned, the sleeve were still dirty. I am very disappointed in the results

Worst business I have ever encountered…read more My wife brought my wedding suit, her wedding dress and several other items to this place to have them professionally dry cleaned and preserved. They absolutely destroyed my suit. The leather pieces are completely gone, the suit appears stretched in the front and is no longer crisp. I think they ran it through an industrial washing machine vs dry cleaning it like we paid for. It's beyond repair. They also destroyed my wife's jacket. All the rhinestones are gone. It appears they ran this through a washing machine too instead of dry cleaning. Both items are ruined. We paid them over $1000 to handle all our items. They never disclosed the damage to us. There's no way they didn't see it. They told my wife they take before and after pictures of everyone but strangly they refused to show them to us. They accused my wife of "bringing the items in already damaged." This is the wost service we have ever experienced. They have made zero effort to resolve this issue and have not contacted us back at all. Do not use them.

Needing a pair of slacks let out 1", I called. He was leaving in a couple of days on a trip and…read morevery busy. Said if I brought them in today, Wednesday, he could have them ready by Friday. Took them in, got engaged in conversation with him while he did the alterations on the spot. 25 mins later I walked out with slacks altered very professionally and made a new friend. Luis is a very nice fellow, has an excellent business. Definitely will go back, considering having him make a suit for me. 3/10/26

My son is in town for a formal event. He went to get ready and realized the dry cleaners put…read moresomeone else's suit pants with his jacket. And they would not work/fit in this pinch! Panicked, and in need of dress pants on very limited time, he found this shop. Luis was so amazing! He was able to get him a new pair and even quickly tailor them. This mama is so grateful for Luis! Thank you so much.

Bought a coat second-hand and wanted to get it cleaned. Lemondrop was affordable and got it done…read morequickly. Will definitely use them again!

On June 13, I took my futon cover in to get repaired and cleaned. There was a seam that had split…read morein the quilted cover. I was told that they weren't sure how much it would cost to repair it but that somebody would get back to me shortly and let me know the cost. Multiple weeks later I called to find out what was going on because I had not heard from them. I was told that they did not know where my futon cover had gone. They have two different people that they use for repairs and they weren't sure who had it. I thought that this was completely reckless with people's property to not track something like that. I was told that somebody would get back to me shortly and let me know what was going on. Another couple of weeks later I called again and was told that they didn't know anything and they would have to look into it. Another couple of weeks later I called again and once again I was told that this is the first time they had heard of my situation but that they would look into it and get back to me. Nobody ever contacted me during the month and a half to tell me what was going on. I finally went in and there was a young girl at the counter. I asked her what was going on and she said she had no idea, but she would get back to me. I told her that I have heard that multiple times and nobody ever gets back to me and I'm getting very frustrated with the fact that they have had my futon cover for over two months now with no feedback. I finally got a call from Steven who I believe is one of the owners. He said that they had placed my item in the wrong place and an outside company that does restoration for them took my futon cover multiple hours away to get fixed when they had nothing to do with it. The owner then told me that he had to drive multiple hours to get my futon cover back and made it seem like it was my fault that he had to do that. He also told me that I was very rude to his daughter. I don't feel I was rude, just rightly frustrated and shared that frustration with her when they continued to have no answers for me. When I finally went in to pick up my futon cover, there were two people in front of me inside the lobby and one person waiting in the drive-through. I heard the person behind the counter say to all three of them that somebody took an unexpected two month vacation and that they had other employees that just didn't wanna work, and none of their items were ready. All this combined, I'm wondering how they're still in business. On top of that they have one phone number that rings at both of their Hayden and Coeur d'Alene locations and you never know which location will pick up and if you get the wrong location, they have no idea what you're talking about. I have never had such horrible customer service in my 59 years of life, and I have over 30 years of experience in customer service. Mistakes can happen, but how you recover can fix the situation, and they apparently never learned this.

Another successful experience with Karen. As always, listens to what I want, discussed then…read morecompleted to perfection. we are fortunate to have her in our backyard. I'll be back for spring fashion. Stephani M

Wonderful experience! I can't say enough good things about Karen. She is a lovely woman with vast…read moreexperience in her craft. She repaired a zipper for me on a vest. Service was done fast and perfect and she cares. I highly recommend her and I'll be back!

What a wonderful job she did on my husband's uniform. We are very pleased with the outcome and our…read moremom who requested that he wear it when it is her time to cross over will be ecstatic. Thank you. God bless.

Do not go there unless you speak Ukrainian. Olga does not understand English…read more I went there 4 times to get my job done....she never understood at all what i wanted and finally wanted more $$ to correct the issue. She was very expensive to start and should not have treated me badly for the high cost, and then Never Did the Job Correct. Do not go.................

I am new to Chewelah and desperately needed a pair of jeans hemmed so I reached out to Kristin…read moreonline. She responded quickly and was able to get my pants back to me the same day!! Amazing!! She is talented, friendly and I highly recommend her

I made a Yelp account, just to save another bride. I don't normally leave reviews. When initially…read morelooking into Kristin to alter my wedding dress, I looked at her overall reviews - I did not dig through her wedding dress reviews, lesson learned. I'm a pretty easy going person, so when I went in for my second fitting and there was a large oil-looking stain on the back of my dress, I was shocked, but Kristin assured me it wasn't from her, but she'd get it out. We connected on gardening and conversation was easy to make as she measured and snipped. She removed that stain by my next fitting, I noticed the lighting was poor this time, I also observed the cat hair on my dress and I was fairly certain she told me she never allowed the cats in her sewing room. But hey, lint rollers right? The cost seemed outrageous, I grew up sewing, but I wanted a professional to alter my very expensive dress for this very special day. I never did get an exact quote because apparently you can't just get that in the alteration world. Final fitting, the hem of my dress was 1/2"-1" shorter than the other side. VERY noticeable, but again, I try to relax, I'm getting married outside, no one will notice right? We discussed it, we talked about options, but we are crunching time until the wedding and I just thought surely no one will notice. I took the dress and wanted to show the photographer, just so she was aware. I pulled the dress out of the bag and she literally screeched. In better lighting you can see yellow, brownish stains all over the dress bag, on the dress. I went to pin up the bustle and the string just came out. There was an iron burn, car hair all over, black finger print marks, I'm talking ALL over, visible issues. My photographer was horrified and told me to buy a reception dress, but she would edit all of the ceremony pictures..wait what?! My dress is in really bad shape and I'm getting married in 21 days. I feel defeated.. Kristins solution was that she would take my dress back, fix it by the 3rd of September (wedding is the 21st), clean the cat pee with rubbing alcohol and if I still wasn't happy she'd refund me $100, out of the $725.50; hem, hustle and straps. I initially was going to go for it, but she told me she'd make sure to cover my dress (and future customers dresses) in a sheet just in case her cats peed on it again...I panicked, I just couldn't bring it back to her. Im out a lot of money, I never did get that $100 refund, and I have a dress to repair and clean and try to make it work for the most important day of my life. I really, really want to save another bride from this hell. I hope you take the time to read her reviews before hiring, because it's appears that I'm not alone